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Improving the student experience -one year on. James Warner. “Nobody knows my name”. Imperial Medical Student 2011. The problem…. Imperial medical faculty underperforms on student experience measures in the National Student Survey NSS 2011 negative comments Assessment and feedback- 83% - PowerPoint PPT Presentation
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Improving the student experience-one year on
James Warner
“Nobody knows my name”
Imperial Medical Student 2011
The problem…
• Imperial medical faculty underperforms on student experience measures in the National Student Survey
• NSS 2011 negative comments– Assessment and feedback- 83%– Academic support- 50%– Organisation and management- 80%– Pastoral care- 72%
The method
• Series of focus groups with students and faculty– Explore themes identified in NSS in depth– Identify further themes
• Random selection of students across all years• Grouped by years• Anonymity guaranteed
Method
• Two facilitators• 90 minutes• Solutions invited• Responses categorised and coded
Results
• 5 student groups– 25 students
• 2 faculty groups– 9 teachers/course leads
Results
• Pre-Course information and induction unhelpful
• Students do not feel a sense of allegiance with the Alma Mater
• Insufficient access and poor understanding of intranet
• Significant concern with communication of last minute changes to teaching
Results
• poor understanding of course integration and learning objectives by teachers – esoteric subject matter and repetition
• Students have to access multiple sources of information (often obscure) to ensure they meet teaching commitments)
• Lack of clarity of role and accessibility of personal tutors. Lack of awareness of pastoral resources
Results
• Students believe accessing pastoral/welfare or criticizing the course will count against them
• course and exam feedback do not inform their progress/ranking within the year
Results
• SOLE does not make a difference- students have no confidence poor teaching is addressed when identified in SOLE
• Students have insufficient information about construct and content of exams
One year on…
Themes
RECOMMENDATION• Improving teaching management– Accountability structure– Recognition and career progression
Themes
RECOMMENDATION• Improving teaching management– Accountability structure– Recognition and career progression
ACTION• Money to follow delivery in Trusts and divisions• Introduction of Quality Metrics (eg Peer review)
Themes
RECOMMENDATION• Improving course cohesion and integration
Themes
RECOMMENDATION• Improving course cohesion and integration
ACTION• Appointment of Education Fellow for curriculum
mapping– innovative mechanisms to link and present structure and content – Working with course leaders, theme leaders and heads of years– map will signpost learning at each stage of the programme
• Early years review
Themes
RECOMMENDATION• Develop sense of Allegiance to institution
Themes
RECOMMENDATION• Develop sense of Allegiance to institution
ACTION• Social events– e.g. Ceremony to mark induction to clinical course
• Improved communication with student body– e.g. Town Hall events
Themes
RECOMMENDATION• Personalise student experience
Themes
RECOMMENDATION• Personalise student experience
ACTION• “customer first” approach• Improved communication with student body– More visible FEO
Themes
RECOMMENDATION• Improve feedback bi-directionally
Themes
RECOMMENDATION• Improve feedback bi-directionally
ACTION• SOLE shake-up• Feedback project– Centre-student feedback survey
Themes
RECOMMENDATION• Re-invigorate personal tutor system
Themes
RECOMMENDATION• Re-invigorate personal tutor system
ACTION• Piloting clinical tutor system year 3– Evaluation planned
Themes
RECOMMENDATION• Improve pre-admission materials
Themes
RECOMMENDATION• Improve pre-course materials
ACTION• Substantial revision of pre-course
communication
Themes
RECOMMENDATION• Improve information about exams and
increase assessments
Themes
RECOMMENDATION• Improve information about exams and
increase assessments
ACTION• Assessment strategy• Personalised exam feedback• PACES revision course
summary
• Every recommendation considered• Real commitment by College to change• Substantial cultural shift- will take time!