Infosys – Business Process Outsourcing

Infosys BPO, a subsidiary of Infosys Limited (NYSE: INFY) is an end-to-end outsourcing services provider, addressing your business challenges

through our integrated IT and business process outsourcing solutions. We unlock business value by applying proven process methodologies

and business excellence frameworks to significantly reduce costs, enhance effectiveness and optimise business processes.

With Infosys BPO, clients are assured of a transparent business partner, world-class processes, speed of execution and quality delivery by

leveraging the Global Delivery Model.

Partnering to Realise Business Value

Outsourcing has evolved from a tactical opportunity to a strategic necessity for organisations today. Organisations are increasingly looking to

partner with providers who have the proven ability to unlock business potential, transform their business processes and deliver business value.

Infosys BPO focus on “realising business value” allow clients to not only enhance their process metrics, but positively impact their business

metrics as well. A practitioner led approach supported by proven process improvement methodologies, domain expertise enhanced by

technology multipliers, enable clients realise business value. Our robust Change Enablers (illustrated in fig below) continue to impact client

business outcomes positively.

We will bring together

all the necessary elements…

…to drive

business value

Practitioners

Tools and frameworks

Technology multipliers

Process improvement methodologies

“Realised

Value”

• Higher revenue

• Better services

• Faster delivery

• Lower cost

• Reducing cash leakage

Domain specific skills

Infosys BPO has been consistently ranked among the leading BPO companies in India by key

industry bodies like the International Association of Outsourcing Professionals, FAO Today,

and NelsonHall, among others. It also has very robust people practices, as substantiated

by the various HR-specific awards it has won over the years. The company has consistently

been ranked among the top employers of choice in India, besides pioneering efforts in

diversity hiring & other industry best practices.

Infosys BPO with a strong

practitioner led approach, depth in

domain expertise through

Centres Of Excellence and robust

people practices has helped in

realizing business value for clients.

infosysbpo.com

Y A

Services Offered

Infosys BPO works with Global 2000 companies to provide Industry, Functional and Business Platform Solutions.

S L

Financial Services

Communication Service Providers (Telecom)

Media & Entertainment

Manufacturing

Insurance

Healthcare

Retail, CPG & Logistics

Energy, Utilities & Services

Customer Service Outsourcing

Finance & Accounting

HR Outsourcing

Business Platforms

Sales & Fulfillment

Sourcing & Procurement Outsourcing

Legal Process Outsourcing

Cisco Systems, Ins Rio Tinto Athene Annuity & Life

Assurance Company

Farmers New World Life Insurance Co.

Quality Excellence

Infosys BPO derives its strong maturity in execution through its focus on

maintaining the highest quality standards across the organisation. We achieve it

through an adoption of best practices, established models and methodologies, and

an uncompromising approach to ensuring excellence in delivery. Infosys BPO is the

second company in India and third, globally, to be certified a Level 5

eSCM-SP provider.

We have continuously benchmarked our

processes against world-class standards

and models such as

ISO 9001:2008, ISO 27001, OHSAS and

EMS, SAS 70, COPC, TL9000, BS25999,

eSCM - SP- version 2.0 - Level 5

About Infosys

Infosys is a global leader in consulting, technology and outsourcing solutions. We enable clients, in

more than 30 countries, to stay a step ahead of emerging business trends and outperform the

competition. We help them transform and thrive in a changing world by co-creating breakthrough

solutions that combine strategic insights and execution excellence. Visit www.infosys.com to see

how Infosys (NYSE: INFY), with $8.25B in annual revenues and 160,000+ employees, is Building

Tomorrow's Enterprise® today.

Infosys BPO, the business process management subsidiary of Infosys, provides a broad range of

enterprise and industry-specific services. We deliver transformational benefits to clients through our

proprietary Process Progression ModelTM (PPM). These benefits include cost reduction, ongoing

productivity improvements and process reengineering.

For more information, contact infosysbpo@infosys.com www.infosysbpo.com

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