Ingram Micro | SMB Services

Every engagement includes:

Pre-Sales Technical and Business Development Support

A solution architect assists with scoping, identifying, qualifying and pricing the business

development opportunity.

Assessment and Design Support

Customer requirements, expectations, timelines and technical design are assessed.

Proposal and Statement of Work Creation

A Statement of Work (SOW) is created and delivered to you for delivery to your customer.

On-Site Professional Services Deployment

Resources are deployed for on-site consulting and implementation.

Project Engagement Management

An engagement manager provides delivery management and a consistent approach to implementation.

Customer Satisfaction Analysis

A follow-up customer satisfaction survey and report is provided to ensure your customer is satisfied

with the engagement.

Practice Group MembersThe Practice Group members are a subset of Ingram Micro Services Network (IMSN) solution providers who meet the requirements for a professional technology practice in:

Business Continuity (2007) Security

Data Capture Storage

Digital Home VoIP

Digital Signage (2007) Wireless/Mobility

Document Management

Through Custom Installation Services you can access these high-quality solution providers to deployand deliver solutions that are not core to your business. This enables you to take advantage ofopportunities in emerging high-margin markets and technologies.

Ingram Micro Custom Installation Services provides pre-

and post-sale support and ensures properly scoped and

delivered services that are part of every engagement.

Develop professionalon-site services for yourcustomers’ uniqueenterprise servicesrequirements.

Technologies coveredinclude:

• Applications

• Assessments

• Data design and recovery

• Infrastructure

• Networks

• Security

• Systems

CustomInstallationServices

© 2006 Ingram Micro Inc. All rights reserved. Ingram Micro and the Ingram Micro logo are trademarks used under licenseby Ingram Micro Inc. All other trademarks are the property of their respective companies. 10/06 45826.1000a

Applications

Custom Programming — .ASP, Java,

.Net, VB

Database Migration and Tuning —

Oracle, mySQL, SQL

Portal Implementation — SharePoint

Software Distribution and Management

Thin Client Solutions

Software Mobility Solutions

Web Infrastructure Planning

and Buildout

Assessments

• Asset Discovery and Documentation

• Backup and Storage Assessment

• Compliance Audit — HIPAA, ITIL, SOX

• Data Center Infrastructure

(Mechanical) Assessment

• Network Infrastructure Assessment

• Security Assessment

• Software Compliance Assessment

• Systems Infrastructure Assessment

• Wireless Site Assessment

Data Services

• Disaster Recovery Consulting

• Enterprise Backup Installation

and Configuration

• Replication and High Availability

• SAN Design and Implementation

• Storage and Backup Assessments

Infrastructure

• Data Center Assessments

• Data Center Relocation and Moving

• ITIL Consulting

• Policy and Procedure Development

• Racking, Power and Cabling

• Wireless and Wired Solutions

Networks

• LAN/WAN Design and Implementation

• Network Infrastructure Assessments

• Network Security — Firewalls, IDS, IPS

• Security Assessments

• Structured Cabling

• VoIP Solutions

• Wireless Design and Implementation

Security

• Antivirus and Spam Filtering

• Compliance

• Identity Management

• Penetration Testing

• Security Infrastructure Assessment

• Single Sign-On

Systems

• Desktop Application Deployment

• Desktop/Systems Management

Solutions

• Messaging and Groupware

• Network OS Installation/Migration

• PC Imaging, Installation, Migration

and Disposal

• Server Consolidation

• System Infrastructure Assessments

• Virtualization

Technologies Covered/Services Offered

For additional information, please contact the Ingram Micro Services Network at (800) 456-8000, ext. 24572.