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Installation • Operation • Care
Duette® Honeycomb ShadesHard-Wired Motorized Lifting System
CONTENTS
Questions?
Call the Hunter Douglas Customer Information Center at
1-888-501-8364
Getting Started:Mounting Types And Window Terminology ....................... 1
Installation Components Needed .................................... 1
Power Supply Requirements .......................................... 3
Product View ................................................................ 4
Installation:Mount The Installation Brackets — Inside Mount ............ 5
Mount The Installation Brackets — Outside Mount .......... 6
Install The Shade .......................................................... 7
Attach Hold-Down Brackets ........................................... 7
Test The Shade ............................................................. 8
Operation:Operate The Shade ....................................................... 8
Troubleshooting ............................................................ 9
Care:Cleaning Procedures ................................................... 16
Removing The Shade................................................... 17
Appendix:Laying Out The Wire .................................................... 18
Wiring For The Platinum™ Technology Wall Switch ........ 19
Calibrating The Shade ................................................. 21
Setting And Clearing Intermediate Positions .................. 22
© 2009 Hunter Douglas Inc.® Registered trademark of Hunter Douglas Inc. ™ Trademark of Hunter Douglas Inc.
Radio Frequency FCC Compliance:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. n
Increase the separation between the equipment and receiver. n
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. n
Consult the dealer or an experienced radio/TV technician for help. n
Any changes or modifi cations not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
GETTING STARTED
1
Thank you for purchasing Hunter Douglas Duette® Hard-Wired Motorized honeycomb shades.
With proper installation, operation, and care, your new shades will provide years of beauty and
performance. Please thoroughly review this instruction booklet before beginning the installation.
Mounting Types And Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process follows very
easily. To prepare for this important fi rst step, review the mounting types and basic window
terminology illustrated below.
Installation Components Needed
Duette Hard-Wired Motorized shades ship with a motor ONLY,
unless a power supply, the Platinum™ wall switch and remote
control are specifi ed at the time of ordering.
If you are using an alternative home automation solution,
please refer to the Appendix and the Troubleshooting section for
information concerning wire layout and setting shade positions.
Check the packaging to be sure you have all the components needed to install
your shade. Keep the packaging until the shades perform to your satisfaction.
Required Components
Installation Brackets. n The number of brackets required varies
with shade width, as shown in the table.
IMPORTANT: For illustration purposes, the 3/8" and 3/4"
installation brackets are shown throughout the following instructions.
Installation using the 11/4" brackets follow these same procedures.
Optional Components
n Extension Brackets. Extension brackets can add up to 31∕2" of
clearance for outside mounts. If ordered, there should be the same
number of extension brackets as installation brackets.
Outside Mount
Shade mounts outsidewindow opening.
Inside Mount
Shade fits withinwindow opening.
Collectively, the sills andjambs are called the“window casement.”
Molding
Top Sill
Bottom Sill
Jamb Jamb
Shade Width
Brackets Required
12" – 38" 2
38 1/8" – 72" 3
72 1/8" – 106" 4
106 1/8" – 140" 5
140 1/8" – 174" 6
11/4" Installation
Bracket
3/8" & 3/4"Installation
Bracket
ExtensionBracket
2
GETTING STARTED
n Spacer Blocks. Each spacer block projects the installation bracket 1∕2"
away from the mounting surface. If ordered, there should be a maximum
of three spacer blocks per installation bracket for standard and oversized
headrail systems.
n Hold-Down Brackets. Hold-down brackets secure the bottom rail
from movement (i.e. often used in French door applications).
n 24V DC Power Supply (3-Amp or 4-Amp). The number of power
supplies required varies with the number of installed shades.
A 3-amp power supply provides power for up to 2 shades. ä
An 4-amp power supply provides power for up to 4 shades. ä
n Platinum™ Technology Wall Switch. The wall switch is one type of
“controller” available for motorized shades. One wall switch per shade is
recommended. In addition to operating shades UP s and DOWN t, two
preset stops may be programmed using the wall switch.
Remote Control. n Remote control operation is available with the
Platinum Technology remote control. (Note: The Platinum Technology
wall switch must be installed.)
n 14AWG-3 Conductor + Ground Wire (only 2 conductors are used for
low voltage systems). Hunter Douglas recommends 14 gauge-3 conductor
wire plus ground wire (14/4) be run from every window location to a central
location (aka “homerun”) for every installation, when pre-wiring a project.
This gauge wire meets or exceeds most of the power criteria required for
various products. Wire is not supplied, but is available at your local hardware store.
IMPORTANT: If you are unsure as to local electrical codes, consult a low-voltage installer
or a certifi ed professional. Consult a home automation professional if integrating to a home
automation system.
Tools And Fasteners Needed
Flat blade and Phillips screwdriver n Level n
Measuring tape and pencil n
Wire Stripper n
Power drill, n 3/32" drill bits,
and a 1∕4" hex driver
AC ADAPTERHunterDouglas
WINDOW FASHIONS
Model: TR70A24
PCN: 2950725 000
Input: 10 0-240V~1.5A 50-60Hz
Output: 24V -3A
CA UTION:
FOR INDOOR USE ONLY.
Fo r use with Informtaion
Te chnology Equipment
UL® CUS
LISTED
CONCON ELECTRIC CO.,LTD.
S/N
DC OutputON
POWER
OFF
24V/4.2A POWER SUPPLY
4 Amp
3 Amp
Up
Down
GETTING STARTED
3
In addition, you will need fasteners designed to work with your specifi c mounting surface(s).
#6 Hex Head Screws (Provided). n Two 11∕2" screws are provided per installation bracket.
Longer Hex Head Screws (Not Provided). n If using spacer blocks, use a #6 screw long
enough for a secure attachment.
Wall Anchors or Expansion Bolts (Not Provided). n If mounting into drywall, you will need
wall anchors or expansion bolts to ensure a secure installation.
Speed Nuts and Screws (Provided). n Extension brackets come with screws and speed nuts.
Power Supply Requirements
Check to be sure you have the correct number of power supplies for the installation. n
CAUTION: To prevent accidental short circuits and avoid possible component damage, do not
plug the power supply into the wall outlet until the wiring connections are complete.
WARNING: Do not cut the AC power
cord on the back side of the power
supply. Serious injury or death may
result. Also, electric shock and/or a fi re
hazard may occur.
With the power supply n
unplugged, snip off
the plastic connector
attached to the DC
output cord on the front
of the power supply.
n Strip the 4-amp power
supply sheathing back and
trim down the bare wire, since
it is not used. Strip the ends
of the other two wires.
Speed Nut And Screw
(Provided With Each Extension Bracket)
#6 x 1½"Hex Head Screw
(Provided)
Longer #6 Hex Head Screw For Use With Spacer Blocks
(Not Provided)
Wall Anchor OrExpansion Bolt(Not Provided)
12V / 8.3A POWER SUPPLY
MODEL: EX100B-12F-F030
P/N: 2950724000U.S.Patent Nos. 4,450,027;4,631,108;5313,999;
MADE IN TAIWAN
UL®C US
LISTED
RP98420459
120VAC
60Hz
2.5ABACK
DO NOT Cut The AC Power Cord
Cut The DC Connector From The Front, Output Side Of The Power Supply
DC Output
POWER
OFF
ON
24V/4A POWER SUPPLY
FRONT
24 V4-Amp
3-AmpAC ADAPTERHunterDouglas
WINDOW FASHIONS
Model: TR70A24
PCN: 2950725 000
Input: 10 0-240V~1.5A 50-60Hz
Output: 24V -3A
CA UTION:
FOR INDOOR USE ONLY.
Fo r use with Informtaion
Te chnology Equipment
UL ® CUS
LISTED
CONCON ELECTRIC CO.,LTD.
S/N
Positive (+)
Negative (-)Wire From FrontOf DC Power Supply
Bare wire is not used. Trim.Sheathing
4
GETTING STARTED
Product View
Ferrule
BottomRail
Motor
LiftSet
Headrail
Installation Brackets
INSTALLATION
5
Mount The Installation Brackets — Inside Mount
Measure 2" in from each jamb for bracket location. n
If more than two installation brackets came with your order, space additional brackets ä
evenly between the two end brackets and mark their location.
Mark the location of the screw holes. n
IMPORTANT: Be sure the installation
brackets do not interfere with where the
wire exits the wall or window casement.
If necessary, move the brackets to
accommodate the wire.
The depth required for minimum ä
mounting or fully recessed mounting
will vary depending on the type of
bracket and fabric pleat size. Refer to
the chart for depth requirements.
Typically, fully recessed inside mounting is best for ä
energy effi ciency.
Use a n 3∕32" drill bit to drill holes for the mounting screws.
IMPORTANT: If you are fastening the installation brackets to
drywall, be sure to use wall anchors and follow the instructions
provided with the anchors. (Anchors not provided.)
IMPORTANT: The front edges of the installation brackets
must be level and aligned to each other. Shim the brackets if
necessary. (Shims not provided.)
Fasten the installation brackets to the mounting surface using the hex head screws provided. n
CAUTION: The motor wire must be long enough to reach the wire coming from the
switch, but not so long that it could become entangled with the shade’s moving parts. Trim
excess wire.
Space Evenly Space Evenly
JambJamb
2" 2"
Installation Brackets
Depth Chart For Bracket Placement
Fabric Pleat Size
Minimum
Minimum Depth For Fully Recessed
(Fabric will be fl ush with the front of the
sill when raised.)
3/8" and 3/4" Pleat, Double Honeycomb, Phenomena™
Triple Honeycomb
11/8" 21/4"
11/4" Pleat 17/8" 31/2"
2"
See Depth Chart
INSTALLATION
6
Mount The Installation Brackets — Outside Mount
The motor wire must be long enough to reach the wire coming from the switch, but not so n
long that it could tangle with the moving parts inside the headrail.
Trim off any unneeded length and store excess wire in between the headrail and the ä
installation bracket.
Center the headrail over the window opening at the desired height. Use a pencil to lightly n
mark each end of the headrail.
Measure and mark 2" in from each end of the headrail. n
CAUTION: The motor wire must be long enough to reach the wire coming from the
switch, but not so long that it could become entangled with the shade’s moving parts. Trim
excess wire.
If more than two installation brackets came with your order, space additional brackets ä
evenly between the two end brackets and mark their location.
n Center each installation bracket on the marks
and locate where to drill the screw holes.
IMPORTANT: The front edges of the installation
brackets must be level and aligned to each other.
A minimum 1 ä 1/2" fl at vertical height is
required from the top of the window sill
opening to the top, back of the installation bracket.
The top of the installation brackets should be at the height where you want the top of the ä
headrail to be located, and on the same level.
Using a n 3∕32" drill bit, drill holes for the mounting screws.
CAUTION: The rear of the blocks/brackets must be fl ush against a fl at mounting surface.
Do not mount brackets on curved molding.
Fasten the installation brackets to the mounting surface using the hex head screws provided. n
IMPORTANT: If you are fastening the installation brackets to drywall, be sure to use wall
anchors and follow the instructions provided with the anchors. (Anchors not provided.)
2" 2"Space EvenlySpace Evenly
Headrail End Marks
Window Opening
End Of
Headrail
Mark
2"
INSTALLATION
7
n If using spacer blocks, fasten these to a fl at vertical
mounting surface with two screws long enough for
a secure installation. (Screws not provided.)
The solid side of the spacer blocks faces the ä
mounting surface.
Use a maximum of three spacer blocks per ä
installation bracket.
n When using extension brackets, attach an installation bracket
to the underside of each extension bracket using the
provided screws and speed nuts.
Install The Shade
Insert the bottom back edge of the headrail into the n
bottom groove on the installation brackets.
Rotate the headrail up until the top edge snaps n
into place.
CAUTION: Be careful not to trap any fabric
between the headrail and the installation brackets.
Place any excess wire behind the headrail. n
The wire can be held in place by packing it ä
between the back of the headrail and the
installation bracket.
Attach Hold-Down Brackets
Hold-down brackets can only be used on outside mounted shades.
Lower the shade and place the pins from the hold-down n
brackets into the bottom rail end caps.
On the mounting surface, mark the bracket hole locations. n
Check that the brackets are level and attach them to the n
mounting surface using two screws.
IMPORTANT: Disconnect the bottom rail from the hold-
down brackets before raising the shade.
1/2"1/2"
Spacer Block
ExtensionBracket
SpeedNut
ExcessWire
Headrail
Installation Bracket
OPERATION
8
Test The Shade
CAUTION: To prevent accidental short circuits and avoid
possible component damage, do not plug the power supply
into the wall outlet until the wiring connections are complete.
Connect the wire leads from the shade to the n
power supply.
Plug the power supply into an outlet. n
Turn the power switch to the ON position. n
The shade should immediately begin to lower. If not, ä
unplug the AC power, reverse the connections, and
replug the power into an outlet.
CAUTION: When raising the shade for the fi rst time,
observe If the bottom rail raises evenly. If not, check that
the headrail is level. Shim the brackets to level the headrail, if
necessary.
If the headrail is level, but the bottom rail is uneven, see the Troubleshooting section,
Adjusting The Bottom Rail’s Upper Position on page 15.
Operate The Shade
Platinum™ Technology Wall Switch Operation
For information regarding operation and programming
of the Platinum™ Technology wall switch, refer to your
Platinum Technology Wall Switch Guide For Hard-Wired
Systems.
Platinum Technology Remote Operation
For information regarding operation and programming of the
Platinum Technology remote control, refer to your Platinum
Technology Remote Control Guide.
Third Party Remote Control Operation
Third party infrared (IR) remote controls (i.e. unversal remotes)
can be used to operate Duette® Hard-Wired Motorized
honeycomb shades wired directly to a Platinum Technology
wall switch. These remotes can “learn” the commands
necessary to raise or lower motoirzed shades.
Wires From Shade
Power Supply
24V / 4.2A POWER SUPPLY
MODEL: EX100B-240F-F030
P/N: 2950724000U.S.Patent Nos. 4,450,027;4,631,108;5313,999; 5,320,154
MADE IN TAIWAN
UL®C US
LISTED
RP04261805
120VAC
60Hz
2.5A
PLATINUM ™ TECHNOLOGY
Wall Switch GuideFor Hard-wired Systems
for PowerRise®, PowerGlide® 2.0, PowerTilt™ and
select Hard-Wired Motorization systems
GuideRemote Control
PLATINUM ™ TECHNOLOGY
OPERATION
9
Problem Solution
The shade does
not operate. It will
not raise or lower
when you operate
the Platinum™
Technology wall
switch, or the
Platinum Technlogy
remote control.
Check that the DC power supply is securely plugged into the wall n
outlet and that the outlet has power. To check that the outlet has
power, plug in a lamp or device that is known to work.
Check that the wire connections from the power supply to the wall n
switch are secure and not reversed.
Check the wire connections from the wall switch to the motor n
assembly in the shade’s headrail. Be sure they are secure and not
pinched or cut by any of the components.
n If using a gauged wire
other than the
recommended
14AWG-3 Conductor +
Ground Wire (14/4),
check that the wiring
run guideline lengths
have not been
exceeded. See the
Wiring Guidelines table.
With power off to the switch, reverse the motor wires on the back n
of the switch. Then try operating the shade again.
Check that the batteries in the remote control are fresh and n
installed correctly.
Test whether the limit switches have cut off power. See the second n
solution in theTroubleshooting section on the top of page 14.
Wiring Guidelines
Distance From Power Supply To Switch And From Switch To Shade
Two-Conductor
Wire Required
Up to 20' 20 Gauge
21' to 35' 18 Gauge
36' to 60' 16 Gauge
61' to 95' 14 Gauge
96' to 150' 12 Gauge
151' to 200' 10 Gauge
Troubleshooting
If your shade is not operating correctly;
First review the guide that came with your Platinum n ™ remote control or Platinum wall switch.
Refer to the table bellow for specifi c solutions for your shade. n
If questions remain, please contact the Hunter Douglas Customer Information Center at n
1-888-501-8364.
OPERATION
10
Problem Solution
The shade
operates using
the Platinum™
Technology wall
switch, but does
not operate using
the Platinum
Technology remote
control in the
“Point and Press”
IR mode.
n If the red light on the remote control
(indicator LED) does not light up
when the UP s/DOWN t button is
pressed, replace the batteries in the
remote control.
Check that the correct IR channel is n
selected on the remote.
n Check that you are pointing the remote control
directly at the infrared eye in the wall switch.
Try moving closer to the wall switch.
Maximum operating distance from the remote
control to the switch is 30 feet.
Check that there are no obstructions n
impeding the signal from the remote control to the infrared eye.
Check that there is no direct sunlight or bright, focused light from n
halogen or fl uorescent light fi xtures, track lighting, spotlights, or
neon lights that could be interfering with the signal.
The shade
operates using the
wall switch, but
does not operate
using the remote
control in the
Radio Frequency
(RF) Group
operating mode.
n Be sure the shade operates
properly in the “Point and Press”
IR mode. The group (RF) function
will not work correctly if the IR
mode does not work correctly.
Be sure the shades have been correctly programmed to the remote n
control you are using. Shades will only operate when programmed
to a specifi c remote control. If your remote control has not been
programmed to your particular shades, only the IR mode will work.
Check that the correct IR channel is selected on the remote control. n
Check that the batteries in the remote control are fresh and n
installed correctly.
IndicatorLED
IR ChannelSelectorSwitch
InfraredEye
IndicatorLED
IR ChannelSelectorSwitch
RF GroupButtons
OPERATION
11
Problem Solution
One shade does
not consistently
respond to the
“Group” or “ALL”
command.
Press the UP n s/DOWN t button longer when operating shades. It
can take longer for the signal to activate one of the shades.
Check at different areas of the room (home). There could be blind n
spots or interference. Try operating closer, or farther from the
shades to fi nd the optimum point in your home.
Check to be sure batteries in the remote control are new. When the n
batteries get old, the remote control transmits a weaker signal.
The shade
operates opposite
of the button
pressed on the
wall switch.
(The shade
goes up when
you press the
Down t button,
or goes down
when you press
the Up s button.)
With power off to the switch, reverse the motor wires on the back of n
the switch.
The motor seems
to be running
harder, or it
sounds like it is
straining.
Shades must not be forced into tight inside mount window n
openings. If an inside mount, check that the shade is installed
correctly. Make sure there is clearance between the ends of the
shade and the window casement.
Check the installation brackets. Make sure the shade fabric is not n
caught between the bracket and the headrail.
Check that the installation brackets are level. Shim to level, if n
necessary.
OPERATION
12
Problem Solution
The shade
does not raise
completely.
A memory stop position may have been set within the Platinum n ™
Technology wall switch. See the Appendix section, Setting And
Clearing Intermediate Positions on page 22.
The upper rail limit may not be set properly. See the n Troubleshooting
section, Adjusting The Bottom Rail’s Upper Position on page 15 for
adjusting the rail limit stops.
Check that the DC power supply is securely connected to the n
motor and the cables are not pinched or caught in the headrail or
installation brackets.
The shade will
not snap into
the installation
brackets.
Check that the installation brackets are aligned and level. The n
window may be out of square. To check if the window is square,
measure the diagonals. Level the headrail by shimming the
installation brackets, if necessary.
The shade height
is too short, or too
long.
See the n Troubleshooting section, Leveling The Bottom Rail /
Adjusting Shade Height on page 13.
OPERATION
13
Problem Solution
The shade
raises or lowers
unevenly, or the
bottom rail is
uneven when
fully raised.
Check that the installation brackets are aligned and level. The n
window may be out of square. To check if the window is square,
measure the diagonals. Level the headrail by shimming the
installation brackets, if necessary.
Check that the bottom rail is level. Lower the shade completely, then n
raise it. Level the bottom rail, if necessary.
Leveling The Bottom Rail / Adjusting Shade Height
Adjustments to level the bottom rail can
be made by adjusting the cord on the
underside of the bottom rail.
Locate the ferrule, seated in a pocket in n
the bottom rail.
Remove the ferrule by pulling on the n
excess cord. If the cord has been
trimmed, you will need to use needlenose
pliers to access it.
n To shorten the cord, hold the cord tight
under the ferrule. Then slide the ferrule
up toward the pocket in the rail.
n To lengthen the cord, hold the cord tight
between the pocket and the ferrule. In
short increments, slide the ferrule down.
After adjusting, press the ferrule fully n
back into the pocket.
Repeat the above steps with the other n
ferrules in the bottom rail.
Once you are certain of the fi nal n
adjustments. Tape the extra cord length
into the groove on the underside of the
bottom rail (for future adjustments).
Bottom Rail
Pull cordto remove
ferrule.
Ferrule
Cord
Slide theferrule upto shortenthe cord.
To Shorten
Slide theferrule downto lengthenthe cord.
ToLengthen
OPERATION
14
Problem Solution
The shade does
not raise or
lower, but the
motor seems
to run when
you press
the Platinum
Technology
wall switch.
An intermediate stop position may have been set within the n
Platinum™ Technology wall switch. See the Appendix section, Setting
And Clearing Intermediate Positions on page 24.
The moving rail limits may not be set properly. n Test whether the limit
switches have cut off power.
Locate the limit ä
switches (the black
and yellow buttons) on
the motor side of the
shade.
Inside Mounts.
Access the limit buttons by removing the right end of the headrail
from the installation brackets.
Use a small fl at blade screwdriver to push in the black button until ä
it clicks into the recessed position.
Attempt to operate the shade by pressing the wall switch button ä
to either the UP s or DOWN t position.
If the motor starts to run, adjust the rail limits stops. See the next ä
solution.
The bottom rail
stops before
reaching the
desired bottom
or upper
position, or
the bottom rail
keeps moving
after reaching
the desired
bottom or upper
position.
Adjusting The Bottom Rail Limit Stops
Adjusting The Rail’s Bottom Position:
Push the black button in until it clicks n
into a recessed position.
If The Bottom Rail Stops Before n
The Desired Bottom Position,
with the black button in the recessed
position, press the wall switch button
to the DOWN t position to lower the
rail to desired bottom position.
Release the black button by pushing on it. n
Black Button
Yellow Button
RightEnd Cap
Front Of Headrail
Bottom View
Underside Of Right End Cap
BlackButtonTo Set BottomLimit
Yellow Button
Black Button
OPERATION
15
Problem Solution
(Adjusting The Bottom Rail Limit Stops Continued)
If The Bottom Rail Lowers Farther Than The Desired Bottom n
Position Or Raises After Reaching The Desired Bottom
Position, with the black button in the recessed position, move
the wall switch to the UP s position to operate the shade until the
moving rail reaches the desired bottom rail position.
Release the black button by pushing on it. ä
Adjusting The Bottom Rail’s Upper Position:
Push the yellow button in until it n
clicks into a recessed position.
If The Bottom Rail Stops Before n
The Desired Upper Position,
with the yellow button in the
recessed position, press the wall
switch button to the UP s position
to raise the rail to desired upper
position.
Release the yellow button by pushing on it. n
If The Bottom Rail Raises Farther Than The Desired Upper n
Position, with the yellow button in the recessed position, move the
wall switch to the DOWN t position to operate the shade until the
bottom rail reaches the desired upper rail position.
Release the yellow button by pushing on it. n
CAUTION: Be sure to release the yellow button when the bottom
rail reaches the upmost position (the endcaps are in contact with the
headrail). If the motor is allowed to continue to run, damage to the
motor and shade may result.
Underside Of Right End Cap
YellowButtonTo Set Upper Limit
Yellow Button
Black Button
CARE
16
Cleaning Procedures
Hunter Douglas Duette® honeycomb shades are made of an anti-static, dust-resistant fabric
which repels dirt and dust. For most honeycomb fabrics, the following options are available if
your shade needs cleaning.
Dusting
Regular light dusting with a feather duster is all the cleaning that is needed in n
most circumstances.
Hand-Held Vacuuming
Use a hand-held vacuum with a brush attachment, on the low suction setting, using a n
vertical stroke, for more thorough dust removal.
CAUTION: Do not vacuum Architella® Elan™ or Architella Elan Eclipse™ fabrics.
Compressed Air/Hair Dryer (Cool Setting)
Use compressed air or a hair-dryer on a cool setting, to blow dust and dirt off of shades. n
Spot-Cleaning
Prepare a solution of warm water and a mild detergent. n
Dampen a clean white cloth in the solution and wring it out. n
Dab the spot with the dampened cloth until it is gone. Do not rub the fabric. n
Allow the shade to dry in the completely lowered position. n
CAUTION: Do not spot-clean Batiste, Opalessence™, or Royale fabrics.
Bathtub Cleaning/Water Immersion
Immerse the shade in a basin or bathtub fi lled with a mild detergent. Never immerse the n
headrail into the solution.
Rinse with clean water. n
Before removing from the rinse water, fully raise the shade and tilt it to allow excess water n
to drain off.
Reinstall the damp shade, lower it, and let it dry completely. n
CAUTION: Do not immerse Commercial, Royale, or any opaque fabrics.
CARE
17
Ultrasonic Cleaning
Some honeycomb fabrics can be ultrasonically cleaned by a professional. n
Specify that a mild detergent solution be used. n
Never immerse the headrail into the solution. n
Dry the shade completely in the lowered position. n
CAUTION: Do not ultrasonically clean Commercial, Opalessence™, or any opaque fabrics.
On Site Injection/Extraction Cleaning
This type of professional cleaning injects a cleaning solution into the fabric and extracts the dirty
solution in the same motion.
A dry method of injection/extraction is required for Architella n ®, Commercial, Opalessence,
Panache™, and any opaque fabrics.
If using injection/extraction for Batiste fabrics, specify that no chemicals are used (water only). n
Never immerse the headrail into the solution. n
Removing The Shade
Push back on the headrail to release the front tab. n
Rotate the shade downward to release. n
Headrail
Front Tab
APPENDIX
18
Laying Out The Wire
CAUTION: If your installation includes multiple shades, be sure the wiring is in a central
home-run confi guration (where each shade is wired directly to the switch). Do not use a
daisy-chain confi guration (where the fi rst shade is wired to the second shade, the second to the
third shade, and the third shade to the switch).
IMPORTANT: Hunter Douglas recommends
14 gauge -3 conductor wire plus ground wire for
all installations. For low-voltage (DC) systems, only
two of the four conductors are used.
Route the wire from the window to the n
controller (e.g. the Platinum™ Technology wall
switch, relays, motor controller, etc.).
The wire should exit the wall or window well n
a minimum of 4" to the left of the right jamb.
Be sure the wire will not interfere with an
installation bracket.
Note that the motor wire must be long ä
enough to reach the wire coming from
the switch, but not so long that it could
become entangled with the shade’s
moving parts. Trim excess wire.
Inside Mounts: The wire must be inside the
window opening at least 3/4" to allow for headrail clearance. If
the shade will be recessed into the window opening, add the recessed
distance to the 3/4" minimum.
n Position each power supply near an outlet. The power
supplies should be accessible and out of sight.
Route the wire from the power supply to the controller, n
such as the Platinum Technology wall switch.
4"3/4" Minimum
Wire to the controller
being used (e.g. the Platinum
wall switch, relays, motor controller, etc.)
Power supply to controller.
(Platinum Technology wall switch shown.)
Switch
PowerSupply
APPENDIX
19
Wiring For The Platinum™ Technology Wall Switch
CAUTION: To prevent accidental short circuits and avoid possible component damage, do not
plug the power supply into the wall outlet until the wiring connections are complete.
Use the diagram n
to determine the
wire connections
from the shade
motor to the
switch, and from
the power supply to
the switch.
Connecting Wires To The Terminal
Insert a small screwdriver in the terminal’s square hole.1.
Pull back on the screwdriver to open the wire terminal connection.2.
Insert the wire into the round hole.3.
Remove the screwdriver to lock the wire. 4.
IMPORTANT: The wall switch will not operate with the power
supply polarity (positive, negative) reversed. If the shade operates
backwards, such as going up when the DOWN button is pressed,
reverse the MOTOR wires (not the POWER wires).
BACK OFSWITCH
MOTOR
WhiteWhite With Gray Stripe
(+)
(+)
(–)
(+)(–)
(–)
POWER SUPPLY
Terminal
(14/4)
24V / 4.2A POWER SUPPLY
MODEL: EX100B-240F-F030
P/N: 2950724000U.S.Patent Nos. 4,450,027;4,631,108;5313,999; 5,320,154
MADE IN TAIWAN
UL®C US
LISTED
RP04261805
120VAC
60Hz
2.5A
IMPORTANT: RF Module and Dry-Contact harness have been removed for
clarity.
WireTerminal
Wire 1
3
24
APPENDIX
20
Multiple Shades Wiring
Connect one shade to one switch. However, in multiple shade installations, you can group n
the power wires from multiple switches together and connect them to one power supply.
IMPORTANT: Do not install the switch plate to the switch box until after you have tested
the shade to make sure the switch operates the shade in the proper direction.
BACK OFSWITCH
White
White With Gray Stripe
White (–) Black OrRed (+)
14 Gauge-3 Conductor
+ Ground Wire (–) (+)
12V / 8.3A POWER SUPPLY
MODEL: EX100B-12F-F030
P/N: 2950724000U.S.Patent Nos. 4,450,027;4,631,108;5313,999;
MADE IN TAIWAN
UL®C US
LISTED
RP98420459
120VAC
60Hz
2.5A
POWER SUPPLY
APPENDIX
21
Calibrating The Shade
Before operating and/or programming the shade, you must fi rst calibrate it to the Platinum™
Technology wall switch.
IMPORTANT: A Platinum Technology remote control is required to initiate the
calibration sequence.
Calibration Sequence
Determine which IR channel operates the Platinum n
Technology wall switch (the default is IR Channel
1). Move the IR Channel Selector Switch, located
at the top of the remote control, to the opposite
number of the wall switch channel (usually
Channel 2).
n Point the remote control at the wall switch and press and hold
the UP s button on the remote control.
While continuing to press the UP n s button on the
remote control, immediately (within 5 seconds) press
the DOWN t button on the wall switch. The LED on the
switch will begin to blink.
Release both buttons. The shade will begin to move and n
go through a calibration sequence.
The shade will travel through the fully lowered ä
and the fully raised positions, fi nally resting at the
original location.
The LED light on the wall switch will blink until all the buttons are released and the ä
shade has completed the calibration sequence.
IMPORTANT: While the calibration sequence is in process, do not press anything.
Pressing the UP s or the DOWN t button on the wall switch or Platinum remote control,
will immediately abort the sequence.
IR ChannelSelectorSwitch
UPButton
FRONT OF THE PLATINUM™ TECHNOLOGYREMOTE CONTROL
Up
Down
Platinum Technology Wall Switch
Platinum Technology Remote Control
APPENDIX
22
Setting And Clearing Intermediate Positions
If using a Platinum™ Technology wall switch to operate a shade, up to two intermediate stops
can be set between the fully raised and the fully lowered shade positions. This feature allows the
shade to be preset so that it can be stopped at the same height each time the shade is raised
or lowered. As the shade travels (in either direction), it will stop at these intermediate positions.
Pressing the UP s or DOWN t button again will continue the shade’s movement in the
direction it was traveling, to the next stop position. The shade’s maximum travel limit is to the
fully raised or fully lowered position.
IMPORTANT: A Platinum Technology remote control is needed to set intermediate stop
positions in the Platinum Technology wall switch.
To Set An Intermediate Position:
Determine which channel operates the wall switch n
(the default is Channel 1). Move the IR Channel
Selector Switch, located at the top of the remote
control, to the opposite number of the wall switch
channel.
Use the Platinum Technology wall switch to raise or n
lower the shade to the desired stop location.
Point the Platinum Technology remote control at n
the wall switch and press the UP s button on the
remote control.
While continuing to pressing the UP n s button on the remote control, immediately (within fi ve
seconds) press the DOWN t button on the Platinum Technology wall switch.
The LED on the switch will begin to blink. ä
Release the buttons. If the switch is not calibrated, the shade will go through a ä
calibration sequence.
If a second intermediate position is desired, repeat the previous steps. n
IMPORTANT: The shade will not go through the calibration sequence when creating a
second intermediate position.
If two intermediate positions already exist, at least one must be cleared before retrying the n
above steps.
IndicatorLED
IR ChannelSelectorSwitch
UP s or DOWN t Button
APPENDIX
23
To Clear The Lower Intermediate Position:
Lower the shade completely. n
Press the DOWN n t button on the wall switch. The LED on the wall switch will begin blinking.
Continue pressing the DOWN n t button for 5 seconds, the LED will become a solid light,
indicating the lower position has been cleared.
IMPORTANT: If there is only one intermediate position, this sequence will clear it.
To Clear The Upper Intermediate Position:
Raise the shade completely. n
Press the UP n s button on the wall switch. The LED on the wall switch will begin blinking.
After pressing the UP n s button for fi ve seconds, the LED will become a solid light, indicating
the upper position has been cleared.
IMPORTANT: If there is only one intermediate position, this sequence will clear it.
To Clear Both Intermediate Positions:
Lower the shade completely. n
Press the DOWN n t button on the wall switch. The LED on the wall switch will begin blinking.
Press and hold the DOWN n t button for approximately 10 seconds. The red LED light on
the wall switch will go through a series of blinks. After 10 seconds, the LED light should
become a solid light, indicating that both intermediate positions have been cleared.
Notes
5109600100 5/09
The Hunter Douglas Lifetime Guarantee is designed to ensure a thoroughly satisfying experience
when selecting, purchasing and living with your window fashion products. If you are not thoroughly
satisfied, simply contact Hunter Douglas Inc. at 1-888-501-8364 or visit hunterdouglas.com.
1. Contact your original dealer (place of purchase) for warranty assistance.
2. Visit hunterdouglas.com/customersupport for additional warranty information and
frequently asked questions.
3. Contact Hunter Douglas Inc. at 1-888-501-8364 (9:00 AM - 8:00 PM EST) for technical
support, certain parts free of charge, for assistance in obtaining warranty service or for
further explanation of our warranty.
TO OBTAIN WARRANTY SERVICE
• Hunter Douglas window fashion products are
covered for defects in materials, workmanship
or failure to operate
• Operational cords for a full 7 years from the date
of purchase (applies to products sold after
January 1, 2008)
• All internal mechanisms
• Components and brackets
• Fabric delamination
• Hunter Douglas PowerRise®, PowerTilt™ and
PowerGlide® 2.0, all with Platinum Technology™, and
all other Hunter Douglas motorization components
are covered for 5 years from date of purchase
• Repairs and/or replacements will be made with
like or similar parts or products
• Any conditions caused by normal wear and tear
• Abuse, accidents, misuse or alterations to
the product
• Exposure to the elements (sun damage, wind,
water/moisture) or discoloration over time (with
the exception of EverWood® Collection alternative
wood blinds which carry a “Satisfaction Guarantee”
covering fading, yellowing, warping and bowing
for the life of the product)
• Failure to follow our instructions with respect
to measurement, proper installation, cleaning
or maintenance
• Shipping charges, cost of removal and
reinstallation
COVEREDBY A LIFETIME LIMITED WARRANTY BY A LIFETIME LIMITED WARRANTY
NOT COVERED
For further details, see the warranty card included with your order.
