Intelligent Workplace

Maximize workplace efficiency and reduce cost by providing end users with the optimum platform for their role

Intelligent Workplace

March 2010

INTELLIGENT WORKPLACE | 2Date

© 2010 Capgemini. All rights reserved

Agenda

What is Intelligent Workplace?

Intelligent Workplace – Value Proposition

Intelligent Workplace Roadmap

Market Analysis

Competitive Analysis

How to Get Started



Agenda




Market Analysis


How to Get Started



Capgemini is extending our Workplace Services offering to include Intelligent Workplace

Intelligent Workplace is our next generation end user managed service

One size no longer fits all – flexibility is key

Continuous pressure to reduce cost

Growing pressure to be greener


Infrastructure Outsourcing

Workplace Services




Capgemini’s Intelligent Workplace – Value Proposition

Intelligent Workplace delivers real business value

Reduces costs by 30%

Enhances end user productivity

Improves business agility

Reduces CO2 emissions by 50%




Intelligent Workplace is the integration, implementation and management of a sophisticated array of technologies, services and processes that, when harnessed together as an end-to-end service, boosts agility, enhances the end user experience and mitigates environmental

impact – all while addressing the overarching imperative to reduce cost.



Intelligent WorkplaceEnd User

Assessment

Compute &Service Models

ManagedServices




Assessment


ManagedServices




Assessment


ManagedServices



Capgemini’s Intelligent Workplace

Intelligent Workplace is the integration, implementation and management of a sophisticated array of technologies, services and processes that, when harnessed together as an end-to-end service, boosts agility, enhances the end user experience and mitigates environmental

impact – all while addressing the overarching imperative to reduce cost.



Agenda




Market Analysis


How to Get Started












Reduce operating costs by greater than 30% by integrating multiple compute models within an industrialized managed service.

Intelligent Workplace provides the business with a clear and comprehensiveview of the total cost of ownership and the cost distribution of the IT end-user estate

• Optimization of end user support models through expedient, yet thorough, assessment of the roles, usage patterns and applications used across the business

• Deployment of appropriate end user platforms, processes and service levels

• Deployment of desktop, data center and network virtualization technologies

• Continuous assessment ensures alignment to shifting business dynamic

• End User Portal• Industrialized Delivery

• Shift Left• Rightshore®

Reduces costs by 30% Improves business agility






Enhance the end user experience while increasing productivity and end user satisfaction by implementing comprehensive application and

platform services built around tailored user profiles.

Intelligent Workplace provides platforms and services tailored to roles to ensure end users benefit from a more satisfying and productive experience.

• A more satisfied and productive end user

• Technology and process to ensure a superior end user experience• Tailored service and security levels with a focus on optimizing individual role family services• Platforms such as desktops, thin client, laptops and personal desktop assistants (PDA) allocated to role and end

user requirement• End user portal and seamless integration of email, instant messaging, telephony and teleconferencing • Organizational change managed within transition process

• The right toolkit for the job• Faster problem resolution• Less time travelling

• Faster business response• Access to online training• Balanced work and home life






• Intelligent Workplace technologies support major and minor business change

• New ways of working: - Home, Part-time, Offshore, Mobile; Contractors• New compute/service models will be brought in as appropriate

• Departmental moves• Joiners and Leavers• Organizational change


Improve business agility through the implementation and continuous evolution of flexible technologies, services and processes designed to

rapidly adapt to changing business demands

• Mergers and Acquisitions• Divestitures• Business Continuity

From both a process and technology perspective, Intelligent Workplacecan flex to meet evolving business demands







Reduce power bills/carbon emissions by greater than 50% and measure and report on sustainability targets

CO2 awareness, monitoring and reporting are all built into Intelligent Workplaceand this can serve as a powerful tool to help reduce greenhouse gas emissions.

•Carbon emission modeling incorporated into cost model

•Technology solutions such as thin client, virtualization and green data centers

•Process solutions such as product lifecycle management, greener supply chain.

•Capgemini – leaders in sustainable outsourcing






Agenda




Market Analysis


How to Get Started



Intelligent Workplace in 2010

Technical, service and financial modeling of existing and emerging compute modelsUser Profiling

Applications Assessment and Migration Framework

Unified Messaging Unified

Communications Focus on Cost and

User Experience

Client-side hyper-visors to support bring-your-own-device initiatives for internal or external users

Collaboration platform

A fully flexible (100% variable resource unit) model to offer true pay-as-you-go services

Fully Flexible Model

Additional Compute Models

Additional Layered Services

Build the Foundation

Q1Q1

Q2Q2

Q3Q3

Q4Q4

• User Experience

• Agility• Sustainability• Cost

• User Experience

• Agility• Sustainability• Cost



Agenda




Market Analysis


How to Get Started



Analyst CommentaryThe MarketThe Market

Forrester“The days of one-size-fits-all provisioning are on the wane. The pressure to improve workforce, team, and business productivity is on the rise”

“Harness The Power Of Workforce Personas”, Forrester Research Inc., January 2009

Forrester“IT managers understand the value of client virtualization. They cite improved data security and centralization, increased user productivity, lower support costs, improved employee satisfaction and flexibility, and stronger business continuity and disaster recovery ”

“Predictions 2010: Client Virtualization Industry-wide Adoption”, Forrester Research Inc. January 2010

Gartner“The worldwide hosted virtual desktop (HVD) market will accelerate through 2013 to reach 49 million units, up from more than 500,000 units in 2009, according to Gartner Inc. Worldwide HVD revenue will grow from about $1.3 billion to ... $65.7 billion in 2013, which will be equal to more than 40 percent of the worldwide professional PC market”

Gartner Inc, “Emerging Technology Analysis: Hosted Virtual Desktops”, Annette Jump and Brian Gammage, 17 February 2009

Gartner“By moving some or all application executions to the data center, enterprises see an opportunity to pursue capital and operation cost savings by buying and deploying thinner, less capable desktop devices”


Gartner“Today, 18% to 24% of employees in large enterprises run their personal desktop and notebook systems on corporate networks. For midsize enterprises (MSEs), the percentage is nearly 40%”. Conversely, distributed working – including home working – can boost productivity, customer satisfaction and staff retention”

“Gartner Inc. “Gartner's Top Predictions for IT Organizations and Users, 2010 and Beyond: A New Balance”, Gammage et al, 29 December 2009



Analyst CommentaryThe MarketThe Market

Forrester“The days of one-size-fits-all provisioning are on the wane. The pressure to improve workforce, team, and business productivity is on the rise”

“Harness The Power Of Workforce Personas”, Forrester Research Inc., January 2009

Forrester“IT managers understand the value of client virtualization. They cite improved data security and centralization, increased user productivity, lower support costs, improved employee satisfaction and flexibility, and stronger business continuity and disaster recovery ”

“Predictions 2010: Client Virtualization Industry-wide Adoption”, Forrester Research Inc. January 2010

Gartner“The worldwide hosted virtual desktop (HVD) market will accelerate through 2013 to reach 49 million units, up from more than 500,000 units in 2009, according to Gartner Inc. Worldwide HVD revenue will grow from about $1.3 billion to ... $65.7 billion in 2013, which will be equal to more than 40 percent of the worldwide professional PC market”


Gartner“By moving some or all application executions to the data center, enterprises see an opportunity to pursue capital and operation cost savings by buying and deploying thinner, less capable desktop devices”


Gartner“Today, 18% to 24% of employees in large enterprises run their personal desktop and notebook systems on corporate networks. For midsize enterprises (MSEs), the percentage is nearly 40%”. Conversely, distributed working – including home working – can boost productivity, customer satisfaction and staff retention”

“Gartner Inc. “Gartner's Top Predictions for IT Organizations and Users, 2010 and Beyond: A New Balance”, Gammage et al, 29 December 2009

1.The old end user service model is changing “One-size-fits-all” is no longer valid.

2.Virtualization technology is maturingBusinesses are increasingly aware of the benefits.

3.The benefits are real and understood.Productivity, Flexibility, Cost Reduction and Agility are expected.



2008 2009 2010 2011 2012 2013

0.74 1.201.93

3.154.54

6.20

0.230.37

0.60

1.04

1.56

2.17

Server/Storage as a service Desktop-as-a-service

Market Analysis – Infrastructure and Desktop ‘as a Service’

Infrastructure-as-a-service market forecast 2008 to 2013 in $US billion* Comments

Although still a nascent market, Desktop-as-a-services is expected to cross over a billion in the next two year growing at a rate of 57% CAGR (2008-2013)

Infrastructure-as-a-Service IaaS revenue was 969 million USD in 2008 and is expected to increase to more than 8 billion USD in 2013, which represents a CAGR of 53,6% and a share of 31% of the total Cloud market. Despite slow growth to date, IaaS has solid potential

By 2012, cloud will be one of the main contributors to the move away from physical IT, the change is also the product of employees running personal desktops and notebook systems on corporate networks, which reduces the need for organizations to buy PCs.

The mass exodus away from physical IT assets, which will leave one in five businesses, or 20 percent, without IT assets, is being fueled by a number of factors including cloud computing and cloud-enabled services and virtualization

Desktop-as-a-service will become a viable desktop delivery option for 70–80% of end users in large enterprises and public sector organizations within a 3 to 5 -year timeframe

Source: Deloitte; Gartner, Mar 2009; Ovum, Jan 2010; SAAS Experts*Note: To arrive at the market size we have split the IAAS market into Data center and Desktop services which according to Gartner constitute nearly 75% and 25% of all Infrastructure related services resp. We have only considered Infrastructure and desktop services delivered from the cloud for this analysis

+54%

8.37

6.10

1.570.97

2.53

4.19



Analyst CommentaryCapgeminiCapgemini

ForresterList Capgemini as one of three best fit providers for 1. Major multi-region or EMEA-wide desktop technology refresh with substantial business-led service redesign components.2. Substantial service redesign program to meet global business change requirements. ”Only the very largest providers, with strong specialist consulting capabilities and clear vertically oriented solution design expertise will master this kind of program”.

Forrester, “EMEA Buyers Need A New Sourcing Recipe For Managed Desktop Services”, Andrew Parker, February 3, 2010

Gartner"In execution, Capgemini's clients report strengths in terms of service improvement and understanding of the customers’ business, ability in managing knowledge transition, flexibility and ITIL-oriented processes.“

Gartner, “Magic Quadrant for Data Center Outsourcing Services, Western Europe”, Gianluca Tramacere and Claudio Da Rold, 14 May 2008

Forrester [Capgemini ] has a strong presence in IT infrastructure outsourcing that provides a platform for green IT and broader corporate sustainability consulting. It is another service provider that is creating a coherent practice area from piece-parts across its business. As it does so, Capgemini will approach its clients both top-down from the executive level and bottom-up through its relationships in IT organizations. ”

Forrester, “Market Overview: Green IT Services, A Bright Outlook for IT Sustainability Services”, Chris Mines, 24 April 2009

EquaTerraRank Capgemini as #1 for Client Satisfaction“An excellent year-on-year increase in General Satisfaction; showing real commitment to customer satisfaction”.

EquaTerra, “Outsourcing 2009, Service provider performance in the UK”, Lee Ayling, Jef Loos, 23 November 2009

Brown-Wilson GroupRank Capgemini as #1 European and #1 Australian Green Outsourcer for 2009 (#4 in the world)Rank Capgemini as #1 for Cloud Enterprise“Leading the sustainability initiative in many global initiatives, European vendors and users are among the most politically active in greening up outsourced services. Four European outsourcing vendors scored in the Top Twenty Technology Green Vendors”

The Black Book of Outsourcing, “2009 Green Outsourcing Survey”,



Agenda




Market Analysis


How to Get Started



Our DifferentiatorsWeaknesses of Competition

TraditionalPlayers

TraditionalPlayers

AccentureCSC

FujitsuHP

IBM

EmergingNewcomersEmerging

Newcomers

NasstarTucloud

Desktone

Specialist/Niche

Specialist/Niche

ICC Global Hosting

Mokafive

Strengths of Competition

Strong onshore presence in Europe and USHighly developed user assessment capability.

Long historical large client base in end user managed services.

Proven ‘green’ solution built around innovative green contract.

Tier 2 don’t have true global delivery

capability.

Rigid processes

Established reputation

Client referencability.

Sector solutions

Long established technology and services reputation with solid track record.

Cloud capability – including world-leading partners – and expertise at all aspects of service from front-end hardware to process-led service management.

Lack of precedence and referencability.

Need to partner to deliver

Limited global presence

Roots are in cloud services.

Perceived as agile and

responsive

End-to-end service transition and delivery capability.

Strong reputation regardless of client size.

Single point of contact across the service

No or limited services wrap.

SME players

Client intimacy

Innovative technical solutions

Competitive Positioning – Traditional, New and Niche



Agenda




Market Analysis


How to Get Started











Intelligent Workplace – More Information

On KM2.0 Brochure This briefing deck Market Overview & Competitor Analysis Technical White Paper (Desktop Virtualization) Visualization

On www.capgemini.com Brochure Technical White Paper (Desktop Virtualization) Visualization

On YouTube Visualization (full screen, HD option available)

Social Networking Yammer – “Virtualised Desktop and Thin Client’ Twitter - @capgeminios

http://km20.capgemini.com/book/402789


http://km20.capgemini.com/asset/402725





http://www.capgemini.com/intelligent-workplace

http://www.capgemini.com/intelligent-workplace

http://www.capgemini.com/insights-and-resources/by-publication/intelligent-workplace/

http://www.capgemini.com/insights-and-resources/by-publication/desktop-virtualization/

http://www.capgemini.com/insights-and-resources/by-publication/desktop-virtualization/

http://www.capgemini.com/insights-and-resources/by-video/intelligent-workplace/

http://www.youtube.com/capgeminimedia

http://www.youtube.com/capgeminimedia%23p/a/u/1/v5W15n3ARp4

http://twitter.com/CapgeminiOS

http://twitter.com/CapgeminiOS



How to get started

Contact us now to explore how you can benefit fromCapgemini’s Intelligent Workplace

Brian DohertyGlobal Product Marketing Director+44 (0)870 904 [email protected]

Elizabeth TheophilleVP, Global Infrastructure Outsourcing+44 (0)870 904 [email protected]



Documents

Intelligent Workplace