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Here is an overview of Interactive Intelligence. A true all in one solution for Voice, and buisness process automation.
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Innovation • Experience • Value
www.inin.com
©2009 Interactive Intelligence, Inc.
THANK YOU FOR MEETING WITH US TODAY
WELCOMEOn behalf of Absolute Networking thank you for attending an
introduction of Interactive Intelligence and the benefits it can provide your organization
Interactive Intelligence Inc.Corporate Overview
Innovation • Experience • Value
www.inin.com
©2009 Interactive Intelligence, Inc.
• Founded 1994• Publically Traded: Nasdaq ININ• Innovative, first-to-market approach
• 1st all-in-one platform for enterprise & contact center telephony
• 1st SIP-based IP contact center suite• 1st all-software IP PBX
• Headquarters: Indianapolis, Indiana• Regional North America HQ offices:
• Offices throughout EMEA, A/ Pac
• 600+ employees• Annual revenues more than
$121 million… and growing!
Innovation… A Solid Foundation
•Denver, CO •Irvine, CA
•Herndon, VA •St. Louis, MO
Innovation • Experience • Value
www.inin.com
©2009 Interactive Intelligence, Inc.
History of Innovation
By the time a Hardware PBX is designed, engineered and sent to production, the technology is already old!
Innovation • Experience • Value
www.inin.com
©2009 Interactive Intelligence, Inc.
How We’re Different…
Single, all-in-one platform
Open Standards
All-software
Innovation • Experience • Value
www.inin.com
©2009 Interactive Intelligence, Inc.
• One Development Team• One Platform• Software Licenses, not Cards in a Phone System• Applications designed to work together• Lower Cost of IT Management• Single Vendor
SINGLE, ALL-IN-ONE PLATFORM
Innovation • Experience • Value
www.inin.com
©2009 Interactive Intelligence, Inc.
Octel VoicemailRightFax
Fax Server
VoiceXchange IVR
Nortel ACD
ComvurgentCall Recorder
E-VoiceAuto Attendant
PremiereAudio Conferencing
All applications disperate
All applications disperate
Traditional Telephone System with bolt-on applications
Traditional PBX
Typical Enterprise Client Cost:$175-200,000
Innovation • Experience • Value
www.inin.com
©2009 Interactive Intelligence, Inc.
Voicemail
Fax Server
IVR
ACD
Call Recorder
Auto Attendant
Windows Telephony Client
and IP Phone
End-to-End Reporting
Unified Messaging
Audio Conferencing
CTI Server
Administrator’s Console
All applications pre-integrated!
All applications pre-integrated!
Total IP Communications Application Suite
Interaction Center™
True all-in-one solution
Think licenses,Not Hardware!
Innovation • Experience • Value
www.inin.com
©2009 Interactive Intelligence, Inc.
Fax
WFM
Recorder
Dialer
VM
IVR
ACD
PBX
A Comprehensive, All-in-One Platform
One Development TeamOne PlatformLicenses, not Cards
Innovation • Experience • Value
www.inin.com
©2009 Interactive Intelligence, Inc.
OPEN STANDARDS
• No need to buy Proprietary Hardware sold by the Manufacturer
• Example: Cisco sells Cisco phones and Hardware; Avaya sells Avaya phones and Hardware. These devices will NOT work with competitor’s systems.
• With Interactive Intelligence, YOU make the choice of phonesets and hardware. Any SIP-Standards device will work with the system
• You have the choice of a $100 phone and are not required to purchase a proprietary vendors phone for $500 or more!
• Interactive Intelligence let you choose how to equip your offices
Innovation • Experience • Value
www.inin.com
©2009 Interactive Intelligence, Inc.
INTERACTIVE INTELLIGENCE: Open Standards: Many Brands, Many Options
Innovation • Experience • Value
www.inin.com
©2009 Interactive Intelligence, Inc.
• Traditional PBXs in the Enterprise Client space averages between $175,000 and $200,000
• That does not even include the cost of the Disparate Applications like Voice Mail, Conferencing, Unified Messaging and others
• PBXs have a planned replacement of 5 to 7 to 10 years…that means over a 20-year period you may spend:
$175,000 x 3 purchases = $525,000 or more!
100% Software System
Innovation • Experience • Value
www.inin.com
©2009 Interactive Intelligence, Inc.
• The system’s intelligence is in the software, not in a hardware device
• Server will need to be replaced, but…wouldn’t you rather replace a $3-5000 server than a $175-200,000 PBX?
• The System never needs to be replaced. It’s software, not hardware
• The 100% Software system will be as new 20 years from now as it will be the very first day
• Lower Maintenance costs, no cost for upgrades
100% Software System
Innovation • Experience • Value
www.inin.com
©2009 Interactive Intelligence, Inc.
•All-In-One Platform•Open Standards•100% Software
QUICK REVIEW
Interactive IntelligenceTruly a Global Company
Innovation • Experience • Value
www.inin.com
©2009 Interactive Intelligence, Inc.
Global Market Coverage
Offices in 15 countries
Innovation • Experience • Value
www.inin.com
©2009 Interactive Intelligence, Inc.
Global Market Coverage
Over 300 resellers in 44 countries
Innovation • Experience • Value
www.inin.com
©2009 Interactive Intelligence, Inc.
Reliability and Disaster Recovery
Secondary LocationPrimary Location
Innovation • Experience • Value
www.inin.com
©2009 Interactive Intelligence, Inc.
Advanced User Productivity Features
Drag ‘n Drop Conferencing On Demand Recording Presence Management Exchange-based UM Integrated Fax Server One Number Find/Follow
Me Integrated Web Chat Call Queuing and Routing
Innovation • Experience • Value
www.inin.com
©2009 Interactive Intelligence, Inc.
.Net Client
Innovation • Experience • Value
www.inin.com
©2009 Interactive Intelligence, Inc.
Great Plains Client, Outlook or CRM
Call Controls:Within your Great Plains
Client
Call Controls:Within your Great Plains
Client
Click to Dial on Contact
Phone Fields
Click to Dial on Contact
Phone Fields
Toast Pops for Inbound Calls
Toast Pops for Inbound Calls
Innovation • Experience • Value
www.inin.com
©2009 Interactive Intelligence, Inc.
Voice MailVoice Mail
Text ChatRecordings
Text ChatRecordings
FaxesFaxes
Call Recordings
Call Recordings
IC Outlook Unified Messaging
Innovation • Experience • Value
www.inin.com
©2009 Interactive Intelligence, Inc.
Interaction Client Mobile Edition• Check other user presence• Create conference calls• Change personal presence• Record a call
Smart Phone• With any SmartPhone, you can hear your
office voicemails, get email and make calls through the system
Are you on the GO?
Innovation • Experience • Value
www.inin.com
©2009 Interactive Intelligence, Inc.
Additional Features
• SIP Soft Phone• Using Interaction Client and a USB headset instead of
a SIP hard phone• Supports QoS and allows users to select a compression
codec when on the road in low bandwidth locations. • Supports the use of SRTP to encrypt the audio stream.• Improves audio quality and user experience, including
a simplified login process. • Ideal for road warriors as well as those working within
an office facility
Innovation • Experience • Value
www.inin.com
©2009 Interactive Intelligence, Inc.
Proven Solution
Magic Quadrant for Contact Center Infrastructure, Worldwide, Gartner, Inc., Nov. 18, 2008
The Gartner Magic Quadrant is copyrighted 2008 by Gartner, Inc., and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Magic Quadrant graphic was published by Gartner, Inc., as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Interactive Intelligence.
Make the Leap from Hardware to Software!
• The only 100% software IP Telephony system that never needs to be replaced!
• 4,000+ organizations in virtually every industry• Dynamic businesses like these know the Interactive
Intelligence power!
Innovation • Experience • Value
www.inin.com
©2009 Interactive Intelligence, Inc.
LOCAL COMPANIES UNDERSTAND!
State of Indiana
Innovation • Experience • Value
www.inin.com
©2009 Interactive Intelligence, Inc.
More than 100 awards, including…
Best All-In-One Multimedia Contact Center 2008
SUMMARY
• An All Software, All-In-One, Open Standards solution built on a single platform that never needs to be replaced.
• Multi-Interaction access from Desk Phone, Client, Mobile Device or Soft phone
• Advanced Feature Set & Capabilities• Less Integration Time and Lower Cost of Ownership• Greater Productivity with Greater Ease of Use for all Staff
Members
Thank you for the gift of your time.