Internet Access In Argyll & Internet Access In Argyll & ButeBute

Pat McCannArea Librarian & IT Systems

Development ManagerArgyll & Bute Library Service

Contents of Contents of PresentationPresentation

•People’s Network in Argyll & Bute

•Acceptable Use Policy• Internet Filter•Operational Problems

People’s Network People’s Network BackgroundBackground

• NOF Funding• £274,202 (CALL Programme)• £48,605 (Staff ICT Training)

• Library Branding• elibraries• LITE

• Charging Policy• Charge only for consumables

People’s Network People’s Network BackgroundBackground

Learning Centres (2MB)

• Helensburgh (April 02)• Oban (April 02)• Campbeltown (May 02)• Dunoon (July 02)• Rothesay (July 02)• Lochgilphead (Sept. 02)

Information Points (256KB)

• Tarbert (August 02)• Cardross (December 02)• Cove (December 02)• Garelochhead (Dec. 02)• Rhu (January 03)• Rosneath (January 03)• Tobermory (January 03)

Acceptable Use Acceptable Use PolicyPolicy

Users Must Always

• Read and sign AUP• Adults (age 16+)• Children (age 11 - 15)

• Arrange Internet access via library staff• Logout correctly at the end of each session• Treat equipment and other users with

respect

Acceptable Use Acceptable Use PolicyPolicy

Users Must Never

• Access, create or transmit offensive material• Transmit illegal material• Disclose their Login ID or Password• Respond to nasty, suggestive or rude emails• Read emails intended for others• Load personal software on to the PC• Use the system for commercial and political

activities or sending chain letters and spreading viruses

Acceptable Use Acceptable Use PolicyPolicy

Personal Safety

• Take care disclosing home address and phone no.• Take care disclosing bank details• Take care making arrangements to meet someone• Avoid staying in chat rooms if they make you feel

uncomfortable• Always be yourself• Save unsolicited email attachments to file before

opening• Offers appearing too good to be true probably are

Internet FilterInternet Filter

• Internet content security provided by I-Gear (Symantec)

• Two levels of filter• Adult (age 18+)• Children (age 17 and under)

• Access by Login ID and Password• Two Login IDs and Passwords per PC

» ie. one for adults and one for children

Internet FilterInternet Filter

Filter Restrictions

• Blocks• Subject categories• Unresolved IP addresses• Home directories• File extensions - zip, wav, sit, mpg, mov, moov, hqx, exe

• DDR settings• Outgoing threshold = 10 / Incoming threshold = 75

• Autolock after 30 blocks in a 10 minute period

• Timeout of 20 minutes

Operational Operational ProblemsProblems

Problems Resolved

• Blocked access to legitimate websites

• DDR settings too low

• Users logging out incorrectly

• Frequent system timeouts

Operational Operational ProblemsProblems

Problems Unresolved

• Access to I-Gear software

• Method of logging on users

• Network security