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Internet Service Providers in Bangladesh: Prospects & Problems An internship report submitted for the satisfaction Of the requirements for the degree Of BACHELOR OF BUSINESS ADMINISTRATION Prepared under the supervision of: Md. Shariful Haque Assistant Professor of Marketing IIUC, DC Prepared By: Md. Aktar Rasul B043172 19 A1 Batch Department of Business Administration International Islamic University Chittagong, Dhaka Campus December 23, 2008

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Page 1: Internship Report

Internet Service Providers in Bangladesh: Prospects & Problems

An internship report submitted for the satisfaction

Of the requirements for the degree Of

BACHELOR OF BUSINESS ADMINISTRATION

Prepared under the supervision of: Md. Shariful Haque

Assistant Professor of Marketing IIUC, DC

Prepared By: Md. Aktar Rasul

B043172 19 A1 Batch

Department of Business Administration International Islamic University Chittagong, Dhaka Campus

December 23, 2008

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Acceptance

This internship report (Internet service provider in Bangladesh: Prospects & Problems) is prepared using the relevant documents related to the assigned topic written by Md. Aktar Rasul, Matric No. B043172, Batch 19 A1, student of BBA, major in Marketing has been acknowledged as it is acceptable. Md. Shariful Haque Assistant Professor Department of Business Administration International Islamic University Chittagong Dhaka Campus

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Letter of Transmittal December 23, 2008

Md. Shariful Haque

Assistant Professor DBA, IIUC Dhaka Campus

Subject: Submission of the Internship Report Dear Sir, I am glad to inform you that I have completed my internship report on (Internet service provider in Bangladesh: Prospects & Problems). I have gathered extensive knowledge while I was doing this report. Though there was some limitation and difficulties but I tried my level best to eliminate those limitations with your help and your guideline. Since this is my first full form of co-relational study, I tried my level best to finish this study as

professional manure. I highly appreciate the opportunity to prepare this report.

Yours sincerely,

Md. Aktar Rasul

Matric NO- B043172

Batch- 19 A1 (Marketing) Department of Business Administration International Islamic University Chittagong Dhaka Campus

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I would like to take this opportunity to express my sincere gratitude to those without their blessings and cooperation this report would not have been possible. First of all I am grateful to All Mighty Allah for finishing this report on time. I would like to thank my supervisor of the internship program, Md. Shariful Haque, Assistant Professor, DBA, IIUC, DC for his guidance, constant and spontaneous support, efficient supervision and constructive suggestions. Without his help this report could not have been a comprehensive one. Last but not least I also acknowledge my family and friends for their support and encouragement through out my internship period and also while preparing this report.

Acknowledgement

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EXECUTIVE SUMMARY In this report, I have discussed those following topics:

History of ISPs in Bangladesh

Corporate Background of following ISPs:

History of ISP in Bangladesh:

Agni Systems Limited

Information Service Network Limited

Bangladesh online Ltd.

BracNet Services

smile.com.bd

Proshika Computer System

Link3 Technologies

ISPs packages & offers

Internet charge Rates of all ISPs

ISPs mission & vision

ISPs advantages & disadvantages

ISPs Problems & Prospects

Recommendation

Conclusion

References

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Table of Contents

Cover page Acceptance……………………………………………………………………………………………….1 Letter of Transmittal………………………………………………………………………………….2 Acknowledgement…………………………………………………………………………………….3 Executive Summary…………………………………………………………………………………..4 Origin of the report……………………………………………………………………………………5 Introduction…………………………………………………………………………………………….7 Origin of the report…………………………………………………………………………………..8 Objective of the report………………………………………………………………………………8 Methodology of the report…………………………………………………………………………8 Limitation of the report……………………………………………………………………………..9 History of ISP in Bangladesh…………………………………………………………………….10 Findings & Analysis………………………………………………………………………………...11 Agni Systems Limited……………………………………………………………………………….12 Information Service Network Limited…………………………………………………………14 Bangladesh online Ltd………………………………………………………………………………17 BracNet Services……………………………………………………………………………………..20 smile.com.bd…………………………………………………………………………………………..24 Proshika Computer System……………………………………………………………………….27 Link3 Technologies………………………………………………………………………………….29 Access tell……………………………………………………………………………………………….31 Problems in ISPs……………………………………………………………………………………..33 Recommendation & Conclusion…………………………………………………..............34 Recommendation…………………………………………………………………………………….35 Conclusion………………………………………………………………………………………………36 References………………………………………………………………………………………………37

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PART ONE INTRODUCTION

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1.0 ORIGIN OF THE REPORT

This report is based on an internship program. Department of Business Administration, IIUC (DC), arranges internship program in attachment with its students after the completion of theoretical courses (i.e., after final semester) of program of Bachelor of Business Administration (BBA). Each intern must carry out a specific project, which is assigned by the concerned organization and approved by the Internship and placement committee of School of business, IIUC. (DC) consequently a report based on the project is to be submitted to the committee.

In this particular report, the author is an intern of the previously mentioned program and the concerned organization is Dhaka bank limited, one of the leading banks in Bangladesh.

Hence I was getting job in Maestro group of companies (smile.com.bd) September 02, 2008 to till now.

In way of delegation, responsibility of carrying out the study has conferred upon the concerned intern.

1.2 OBJECTIVE OF THE REPORT

The main objective of education is to acquire knowledge. To acquired knowledge ultimately we

must do some practical application in addition to theoretical knowledge. Through this report, I tried my level best to present my practical knowledge as well as to find out-

� To fulfill the requirement of the internship program under BBA program

� To analyze the present situation of ISP in Bangladesh.

� To identify the prospects & problems in ISPs

11..44 MMEETTHHOODDOOLLOOGGYY OOFF TTHHEE SSTTUUDDYY

Mainly I have collected data from two sources.

These two sources are as following.

o Primary source o Secondary

The primary sources of my information are as below: � Direct observation � Questioning the concerned persons.

The secondary sources of my information are as below-

� Desk report of the related department

� Other manual information

� Different reference books of the library

� Some of my course elements as related to this report.

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1.6 LIMITATION OF THE REPORT: The report does not consist all aspect of Dhaka bank limited rather concentration is given only the investment operation of Dhaka bank limited.

� Lack of time:

The time period of this study is very short. I had only 8 weeks in my hand to complete this report, which was not enough. So I could not go in depth of the study. Sometimes

the officials were busy and were busy and were not able to give me much time.

� Lack Of Experience:

As I am newcomer, there is a lack of previous experience in this concern. And many practical matters have been written from my own observation that may vary from person to person.

� Lack of Fund:

I have also some limitations of fund. That’s why I can’t make it more attractive &

glorious

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PART TWO

FINDINGS AND ANALYSIS

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History of ISP in Bangladesh: In the early nineties, Bangladesh had access to email via dialup to Bulletin Board Systems (BBS)

of a few local providers. The combined Internet users of all the email-only service providers were not more then 500. Users were charged by the kilobyte, and mail was transferred from the BBS service providers to the rest of the world by International dialup using UUCP. In June 1996, the Government allowed VSAT's to be operated in the Private Sector, albeit to be provided solely by the Government owned Telephone Operator, BTTB. Only a handful of ISPs were connected within the first year. However, more liberal Government policies followed in the

subsequent years which led to a rapid expansion of this industry, eventually resulting in over 180 registered ISP's by 2005. ISPs are currently regulated by the Bangladesh Telecommunication Regulatory Commission through the Bangladesh Telecommunications Act.

Aamra Networks Limited. Access Telecom (BD) Ltd. Aftab IT Ltd.

Agni Systems Ltd Akij Online Ltd Bangladesh Online Ltd.

BDCOM Online Ltd. Bijoy Online Ltd. Brac BDMail Ltd. Eastern Link BD (pvt) Ltd Global Access Ltd. Global Information Network Ltd. Grameen Cyber Net Ltd.

IDS Bangladesh. Link3 Technologies Ltd. Maisha Technologies Ltd Mirae Company Limited Pradeshta Ltd. Proshika Computer Systems

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Agni Systems Limited

Providing Internet access since 1995

Agni Systems Limited started ISP service in 1995. Initially only dial-up service was

offered and later ADSL and wireless broadband was added. The company was

converted to a public listed firm in 2003 and now trades on Dhaka and Chittagong

stock exchanges under the symbol AGNISYSL

WIMAX grade 3.5 GHz licensed Solution

Currently in Gulshan, Banani, Baridhara

Unlimited, Prepaid, Postpaid

Agni.com hosting plans are ideal for most individuals and small businesses.

Speeds & Services - Enterprise wireless broadband has symmetrical speeds (same

upload as download), asymmetrical speeds (different upload and download) and is

available in various speeds (from 64k to 14Mbps) to fit your budget/service needs.

• 64/64 kbps

• 64/128 kbps

• 128/128 kbps

• 128/256 kbps

• 256/256 kbps

• 256/512 kbps

• 512/512 kbps

• 512 kbps/1 Mbps

• 1/1 Mbps • 1/4 Mbps

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Fiber to the Home Residential Fiber to the Home (FTTH)

Fiber for Single User

our most popular

FTTH Service

Download is 4 times faster

than upload.

From

Tk. 1,500/mo/PC Shared to the Office Fiber for 1-4 users

popular package for

SOHO with repair

time guarantees.

From

Tk. 4,500/mo

Dedicated Fiber Connection Fiber with equal upload

speed as download speed with

SLAs, real IP address and firewall

Dialup Connection

Pre-Paid Cards

30 Day Unlimited Packages 12 Hours Unlimited (9am to 9pm)

Taka 1,100 per month

30 Day Unlimited Taka 1,700 per month

6 Months Unlimited

Taka 8,500 only

Pay for 5 months and get 1 month free!

12 Months (yearly) Unlimited

Taka 17,000 only

Pay for 10 months and get 2 months free!

Above prices are inclusive of 15% VAT.

Post Paid (No Use No Bill)

Connection Fee Tk. 1,000 (Non refundable)

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Information Service Network Limited

Bangladesh joined the Net on June 6, 1996 through Information Services Network

(ISN) Limited with first ever 64 kbps VSAT transmitting and receiving data via a

Hong Kong Gateway. Since then ISN has not looked back, but pressed ahead with

the fastest and the most efficient as well as technologically sound super service for

its valued clients who are growing in highest numerical proportion day by day.

In the year 1997 and 1998, the company consolidated its operations in all areas

especially in Internet and turned its system to achieve high professional standard.

The year 1999 exhibited a significant advancement for its joint venture agreement

with a foreign partner. In 2001, ISN invested fund to expand its services at Khulna

by setting a branch ISP using own VSAT based satellite link, which has eventually

provided a unique position for the company to render additional Internet Service

coverage to the South Western population of the country. A new voice activated only

phone based internet access service was introduced by the company in 2002.

The company has so far been successful to put together a star team of IT Specialists,

Engineers, Customer Support and Marketing team who are serving this pioneer

company round the clock to grow as one of the largest and most versatile IT

Company in the country.

ISN has laid high capacity Fiber Optic cable at prime locations of Dhaka city. Our

Gulshan POP office is connected to 24-Core state-of-the-art fiber technology. Up-

time in Fiber optics is 99% and ensures the least loss of packet. If you require Fiber

connectivity up to your premises then you will incur the following costs:

Features of Our Broadband:

Eliminates the conventional use of Telephone thus frees you from constant

dialing and busy signals associated with dial-up connections.

Most reliable and high-speed Internet access. In Dedicated Subscription offer,

you can decide your own access speed.

Lowest possible communication error.

No line-of-sight restrictions. No need to set up any Tower.

No problem exists regarding registered /non-registered frequency.

Supports any customized VPN/Firewall or other security policies.

Fully digital transmission over fiber network.

End-to-end Fiber optic connectivity.

Greater effective throughput possible using your own compression algorithm.

Mostly free from electrical, electromagnetic, thunder-hit etc. signal interference.

Our subscription is free of any hidden cost.

With each subscription ISN will provide you standard POP3 e-mail boxes.

(Number depends on subscription)

ISN will provide Static IP address to the subscriber.

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Corporate Broadband

Under this package corporate clients are provided high speed Internet through

committed bandwidth regulation. This package allows you to feel the power of the

internet allowing setting up of Mail and/or other servers at your

office.

Shared Broadband

This package suits home or small offices offering 24 hour high speed Internet

connections at per computer basis. Hard to beat connectivity price and low per

month deals this package is available in 3 Km. radius from our POP.

Commercial Broadband this package suits small or large service providers with who require scalable

bandwidth at competitive prices. A circuit at distances over 4 km can be set up at

notice of one day.

Nationwide Internet ISN can connect your offices in Dhaka, Chittagong, Sylhet, Khulna and other cities,

providing composite data, Internet and other IP based solutions. This Wide Area

network all- owes you to transfer data, manage a central IP PABX system, video

conferencing, central mail server and run various web based applications & services

from a central location.

Data Connectivity

This system suits companies or corporate houses with branches in different parts of

the country. This service allows you to manage your offices from a central location or

a far flung branch office. A high-speed internet connection at a central location will also allow you to manage the different offices even when you are out of the country.

Pre-Paid

Using pre paid cards it is possible to get connected to the Premiere ISP at least price.

It is to be registered through the use of pre paid cards moreover it is available

everywhere, Fast & Reliable as well.

Price (Tk.) Minutes Validity for month Cost per minute (Tk.)

50 100 6 .50

100 200 6 .50

200 400 6 .50

300 600 6 .50

500 1000 6 .50

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1000 2000 6 .50

1500 3000 6 .50

24 hours monthly unlimited card

1500 valid for one month

Unlimited evening monthly card (from 8.00 pm to 12 am)

460 valid for one month

Unlimited monthly night card (from 12.00 am to 8 am)

500 valid for one month

Post Paid

24 Hours Uninterruptible Internet Service at a reasonable price.

Service Type Description (Features)

Samata No Use no bill, 24 Hours Telephone Support Free

Bilash No Use no bill, Technical Personnel Support Free

ISN can connect your offices in Dhaka, Chittagong, Sylhet, Khulna and other cities,

providing composite data, Internet and other IP based solutions. This Wide Area

network allows you to transfer data, manage a central IP PABX system, video

conferencing, central mail server and run various web based applications & services

from a central location.

This system suits companies or corporate houses with branches in different parts of

the country. This service allows you to manage your offices from a central location or

a far flung branch office. A high-speed internet connection at a central location will also allow you to manage the different offices even when you are out of the country

Contact Details:

Information Services Network Ltd. 52 New Eskaton Road

TMC Building 4th floor

Dhaka-1000

Bangladesh.

PABX: +880 (2) 8322785-88

Fax: +880 (2) 9345460

Web: http://www.bangla.net Email: [email protected]

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Bangladesh online Ltd.

Bangladesh Online Limited, a Beximco company, is the leading Internet Service

Provider in the country. Since its launch from August 1998, BOL has been able to set

an example of excellence with its subscribers with the help of updated technology

and dedicated support service.

Responding to the information needs of the country, Bangladesh Online Limited

(BOL) was established with the sole aim of keeping the customers in the information

super highway with the fastest access to the net. BOL has succeeded as the best

Internet Service provider of the country, by using the latest technology available. We

are a public limited company and our shares have been traded in Stock Exchange since October 2001.

Why BOL:

Using BOL enables you to use Internet faster, smarter and cost effectively.

Save time:

• BOL guarantees fast instant connection with single mouse click.

• Downloads are at the fastest possible speeds.

• Over a hundred resellers at convenient locations throughout the city, allow

you to purchase recharge cards quickly.

Uninterrupted reliable services

• Live redundant servers and VSAT links guarantees our services to be always

accessible, even during system maintenance.

• we provide free technical support 24 hours a day, everyday!

• Our friendly customer care department is trained to handle any solution that may arise.

Save money:

• Shorter Download times mean lower Internet bills.

• We also provide unlimited services at only Tk 675/month (Price inclusive of

VAT) or 1.56 paisa per minute.

• Over a hundred resellers are available nearby, throughout the city at

convenient locations.

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DEDICATED CORPORATE BROADBAND SERVICE

BOL's Broadband solution features the only dual homed gateway to the Internet Superhighway delivered to organizations that feel the need for speed.

Exclusive Reliability

BOL is the only ISP to maintain connections to multiple upstream providers to

provide redundancy and reliability for your connection to the Internet. Our Uplink

provider connects directly to the US and Hong Kong backbone reducing latency for

data traffic to the lowest level possible. We also feature a redundant server setup to

provide our user 99.9% guaranteed uninterrupted Internet Service.

24/7 Customer Service

we provide free technical support 24 hours a day, everyday. Our friendly customer

care department is trained to handle any situation that may arise. Our dedication to customer satisfaction is unmatched by our competitors.

Wide Range of Coverage and Options

BOL provide dedicated broadband Internet Services through ADSL, DSL, SDSL and Radio Link from six POP's (Point Of Presence) in Dhaka city.

BOL Broadband: BOL's Broadband solution is the always-open gateway to a new world of Internet-

based services delivered at a lightning speed to the business organizations.

Broadband opens up a new multimedia world in which all kinds of information -- text, graphics, audio and video -- can be delivered to a PC and other devices.

What you will get using BOL's Broadband Internet:

• High speed reliable Internet service

• 'Round the clock' connection

• No phone line required

• Connect your entire office LAN

• Dedicated bandwidth link 32, 64, 128, 256 & 512 kbps

• Unlimited e-mail accounts and Internet access

• Easy download and upload facilities

• Free static IP addresses

• Live redundant servers and VSAT links guarantee our services to be always

accessible, even during system maintenance

• We provide free technical support 24 hours a day, everyday

• Our friendly customer care department is trained to handle any situation that may arise

Bangladesh Online Limited provides high speed dialup services that are available

both in

Pre-paid & Post Paid Services. The Charges of the services are as follows:

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Prepaid

Minutes (New) Item Price Minutes (Old)

Effective from 1st Jun'08

Recharge100

Card Tk. 100

285 Minutes

Recharge250 Card

Tk. 250

714 Minutes

Recharge500

Card Tk. 500

1428 Minutes

Price inclusive of VAT

Post Paid

New Rate Item Old Rate

Effective from 1st Jun'08

Asheem

Tk. 750/ Month Free 800 Minutes

Additional usage Tk. 0.90 per minute

Anirbaan

Tk. 1.30 per minute

Price not inclusive of VAT

Address:

Plot - 19, Road - 35, Gulshan Dhaka 1212, Bangladesh

Support Numbers: 24 x 7 Hour Telephone Number : 881 5152 ( 5 Lines Hunting)

01711-617008 Fax Number : 880-2-881 5747 E-mail: [email protected]

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BracNet Services

Broadband

• Get guaranteed fixed bandwidth

• Scalable speed offerings from 64-155Mbps

• Cisco powered

backbone supports multiple Internet users with proper QOS

• Incredible packages! FREE Trial!

Data Connectivity

WAN / Intranet / VPN

• Optimize bandwidth use among your branch offices

• Get cost-effective, guaranteed bandwidth for your branches

• Build secured environment through PVC

Dial-up

• A one-stop shop offering various digital services like

Online Browsing, Basic Computer Training,

Photocopying, Scanning...

WiMAX Technology

bracNet is a member of the WiMAX (Worldwide Interoperability for Microwave Access) forum and uses state-of-the-art WiMAX- technology which offers:

• Superior non-line-of-sight (NLOS) performance

• Built-in-quality of service (QOS)

• Interference free licensed frequency

Broadband

Dedicated Internet Access

bracNet provides enterprise organizations with a high-speed dedicated Internet access via a Cisco Powered backbone engineered for mission critical data delivery. From fiber optic to xDSL and WiMAX grade wireless broadband, bracNet has the perfect connectivity solution for your

business.

bracNet Managed Dedicated Internet Access is a dedicated connection to the Internet that offers you the advantage of an "always-on" connection in your office. With our Dedicated Internet

Access service, you get high-speed always-on Internet connectivity backed by rock-solid redundant networks.

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Our Network

bracNet is building its network by deploying WiMAX, state-of-the-art wireless broadband

technology. Our last-mile (access) network is based on WiMAX; however the backbone is based on a fiber-optic network. Our network is connected with the submarine cable (SEA-ME-WE4) and VSAT for 24/7 redundancy. By using our licensed 3.5 GHz radio frequency, we insure interference

free and uninterrupted service through our access networks. We currently have robust coverage in Dhaka city within January 2007, we will be in Chittagong and Sylhet and by 2008 cover the entire Bangladesh.

The company's customers include enterprises, financial institutions, real estate companies, law firms, medical facilities, software developers, Web-based businesses, ISPs and ASPs, universities, schools, and government/non-government agencies.

Benefits

WiMAX Powered Network - WiMAX Powered network infrastructure that optimizes performance and reliability

Scalability - scalable speed offerings from 64Kbps to 155Mbps to fit your business needs

Flexibility - perfect for hosting web sites and LAN connectivity

Outstanding performance - Cisco powered backbone supports multiple Internet users with proper QOS

COST COMPARISON

VPN Internet Access

Price Economical Expensive

One Stop Shop Billing Yes No

Local Support Good Poor

Fixed Line Installation Process

Fast, dedicated staff for provisioning Slow

Single Point of Contact Yes No

FEATURES

COMPARISON

Bandwidth Guarantee Yes No

Dedicated Bandwidth between Sites

Yes No

Burs table Bandwidth for

Yes N/A

Scalability High, only one physical connection is needed for every additional site

High, only one physical connection is needed for every additional site

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Security (without encryption firewalls)

High, inter-branch traffic are completely hidden from 3rd parties including

outsiders and other bracNet customers Extremely low

Voice Traffic Prioritization

Yes No

Internet Access Yes Yes

Network Redundancy Yes, traffic can be easily re-routed Yes, traffic can be re-routed

but not easily

Circuit backup Solution Plenty of Choices including bracNet’s

Dialup, xDSL and multi-homing

Limited, usually ISP routes different address blocks to

different circuits

Benefits

Quality of Service (QOS) - allocates different bandwidth for different applications according to individual branch offices

Cost Effectiveness - links your branch offices together without building additional point-to-point leased lines

Guaranteed Bandwidth - assures performance and reliability by supplying Committed Information Rate (CIR), based on your needs to support mission critical applications.

Secure Environment - builds Permanent Virtual Circuits (PVC) between branches to protect the entire environment against outside intrusion

World Class Support - provides 24 hours a day, 7 days a week monitoring and unsurpassed technical support

IP PBX

Simplified Phone Line Distribution With IP PBX, a single set of solution is all a company needs for all your voice and data services. If your company has or is preparing to move in the coming 2 or 3 years, IP PBX allows you to relocate without much effort. It only requires T & T lines at one single location but if you have

two lines at two locations, we can integrate them seamlessly too.

Simplified Management Web interface allows users to modify settings and maintain the system easily. No technical

knowledge is required. Even an administrative staff can handle it.

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Features Comparison for IPPBX Vs Traditional PBX

Features IPPBX Traditional PBX

Useful and User Friendly Application (e.g. UM, IM, Presence, etc)

Support Not Support

Basic Features like Call forward, Call hold,

Call Transfer, Conference call, and etc. Support Support

Encrypted / Secure Voice Support Not Support

Data Voice Convergence Ease Complicated, Hardware

may be needed

Mobility Support Not Support

Scalability & Upgradeability Relatively High Relatively Low

Manageability High Low

Hardware Cost (Chassis, Components & Hand Sets)

Relatively High Relatively Low

Installation Cost Relatively Low Relatively High

Operational Cost Low High

Maintenance Cost Low High

Total Cost of Ownership Relatively Low Relatively High

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smile.com.bd Company Background: Maestro (Pvt.) Ltd. - Software Development Company since 2000.

Eastern Link BD (Pvt.) Ltd. - ISP since 2001.

Euphoria Solution Ltd. - Export/Import & Country wide distribution, BPO since 2004.

Sky net Technologies Ltd. - OSS (Operation, System and Support), Group holding.

Our internet services offers: Fiber Optic connection in anywhere of Dhaka City. Faster File and Application Access between Branch Offices using Real IP.

Radio Link Connection for remote factories around Dhaka City. Monitoring remote Factories using IP-Cam. Domain name registration and web hosting.

Local and international Tender update. Virus and spam free e-mail. 24/7 Customer Support.

Price:

Home Internet Packages

Package Bandwidth (Maximum

Limit)

24 Hrs (Tk.) Day1 (Tk.) Night2 (Tk.)

Bronze 256 Kbps 500 348 348

Silver 512 Kbps 900 609 609

Gold 1 Mbps 1,600 957 957

Diamond 2 Mbps 3,000 1,739 1,739

Platinum 4 Mbps 6,000 3,478 3,478

* VAT applicable for All Prices 1 8 AM to 11 PM 2 6 PM to 9 AM

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Corporate Packages

Price for 24 Hours

dedicated Bandwidth

(Taka)

Price for 12 hours dedicated & 12 hours

shared(Taka) Client can choose any 12 hours dedicated, rest 12 hours shared

Packages Internet Bandwidth

(Duplex) Only

Submarine

Bandwidth

With 10%

VSAT

Backup

Only Submarine

Bandwidth

With 10% VSAT

Backup

2 mbps 58,000 72,000 32,000 42,000

1 mbps 32,000 40,000 18,000 25,000

512 kbps 18,000 22,000 10,000 14,000

256 kbps 10,000 12,000 7,000 9,000

DDCSP/Connectivity Service Charge

Packages Connectivity

Type (Taka)

Price per

connection

(Taka)

Installation

Charge/Location

(Taka)

3 mbps Internal Route CAT-5 1,000 5,000

10 mbps Layer-2/Layer-3 Fiber 2,500 20,000

Smile Email Service

With smile service you can send email

• With your smile email account (i.e. [email protected]) a) From Smile Web mail: mail.smile.com.bd b) With Mail client like Outlook/Eudora. Outlook Config How-to for Smile Email

• With your own/company's email account (i.e. [email protected]) a) From Web mail of your own/company domain b) With Mail client like Outlook/Eudora. Outlook Config How-to for Other Domain

Your email address: [email protected]

Incoming/Outgoing Password: your_smile_password

POP/Incoming Mail Server: mail.smile.com.bd

Outgoing/Sending Mail Server: mail.smile.com.bd

Outgoing/Sending User Name: [email protected]

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Corporate Office BSRS Bhaban (9th Floor)

12 Kawranbazar, Dhaka-1215, Bangladesh Tel: 9129078, 8126968 Fax: 8860077

Head Office E-4 Monico Mina Tower, 48/3, West Agargaon

Sher-E-Bangla Nagar Dhaka -1213, Bangladesh. Tel: 9118534, 8115498 8118708 Fax: 88-02-9121686

Sales Query Tel: 9118534, 8115498 8118708, ext: 202

Mobile:

0173-0033330 0173-0033331 0173-0033332 0171-3336537 0171-3336533

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Proshika Computer System Offers Internet service under the brand name of Proshikanet. Proshikanet has been

rendering quality Internet service since 1997. We are the first to introduce prepaid

card service for convenient Internet use. To meet the high-speed requirements of

corporate users we offer Broadband services like Radio Link and DSL connectivity. In

addition, 24 hour unlimited dialup connection is provided for personal and corporate

use. PCS also provide interactive customize software and web solutions. If reliability

is what you need, Proshikanet is certainly the right choice.

Proshikanet Products and Services

Proshika Computer Systems [PCS] offers Internet service under the brand name of Proshikanet. The Internet Department is divided into two sections - Corporate and Retail.

Corporate section deals with the requirements of business and commercial firms whereas Retail section deals with individual clients.

The products and services can be categorized by the following two parts:

Proshikanet Corporate Products Proshikanet Retail Products

Rate chart: Dhaka & Chittagong

Card Type Price Credit Limit Registration Tk. 90 Up to 150 min free Card Type (Refill cards) Usage rate Credit limit 8 am-1 am 1 am-8 am minimum maximum validity Copper (Tk.100)

0.50 0.25 200 min 400 min 6 months

Silver

(Tk.300) 0.50 0.25 600 min 1200 min 6 months

Gold (Tk.500)

0.50 0.25 1000 min 2000 min 6 months

Platinum

(Tk.1000) 0.50 0.25 2000 min 4000 min 6 months

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Postpaid Service:

Proshikanet postpaid service comes with two time slots. This service is on 'No Use, No Pay' basis.

There is no monthly fixed payment

Service Type Registration Deposit Rate/ Minute

Tk. 1.50 (8 AM - 6 PM) No Use No Pay -

Tk.1000 (refundable) Tk. 1.00 (6 PM - 8 AM)

Exclusive Features :

1. No Registration charge 4. Accessible from multiple PC

2. Slot-wise billing system 5. Customizing usage schedule

3. PC based authentication 6. Easy bill payment staying at home

Shadhinota: Use internet by your own freedom

Service type Monthly payment Sing-up fee

Shadhinota 70 hours(without any slot)

Tk. 250 No sign-up fee

Contact:

Proshika Bhaban [2nd floor] i/1-Ga, Sec-2,

Mirpur Dhaka-1216, Bangladesh

Tel: 8012717 Fax: 880-2-9008421

http://www.proshikanet.com/index.asp

http://www.bangladeshonline.com/

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Link3 Technologies

Corporate Background

Link3 Technologies Ltd. is a full service IT Solution Provider that has been operating in Bangladesh market for more than five years with a very high level of success, achieved through an uncompromised service quality and customer satisfaction. Link3's highly trained professionals can ensure a standard of service that remains unmatched by any other player in the market.

Only Link3 can offer its clients the required level of stability, security, reliability and network coverage. It has a wide range of solutions that meet customers' every need for connectivity, enterprise automation and presence on the World Wide Web. More details about our products

and services are available.

Link3 has extensive coverage in Dhaka, Chittagong and Sylhet through its many Base Stations. It currently owns and operates eight Base Stations in Dhaka, three in Chittagong and one in Sylhet. It also has presense in Khulna and Barisal. The highly reliable network is connected through

redundant paths with multiple points over to maximize uptime. Many of the nation's most presitigeous Banks and ATM networks rely on Link3's infrastructure to complete their transactions. More details about our coverage are available.

Link3 has intercity connectivity between Dhaka-Chittagong and Dhaka-Sylhet using Digital Microwave Backbone from CityCell, and is committed to bring innovative solutions to its customers while ensuring the highest Quality of Service (QoS).

Link3 Technologies Ltd. is a subsidiary of the Shun Shing Group. SHUN SHING GROUP is well

recognized as a leader in import and export of commodities like Cement, Clinker, Gypsum, Limestone, Rock Phosphate, Coal, Blast Furnace Slag, Fly Ash, Chemical Fertilizers, Industrial Chemicals, Petrochemicals, Iron Ore, Sulphur and Paper in Asia and Europe region. The Group

has a yearly turnover of around HK$ 4 Billion and employs more than 600 people. The Group is focused on its core business of Cement & Clinker trading while simultaneously diversifying investments in the Cement Industry, Cement Sacks Manufacturing, Phosphate Fertilizer

Manufacturing, Construction, Turn Key Industrial Projects, Real Estate Development, Information Technology Services and Shipping. Visit www.shunshinggroup.com for more details.

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Fiber Optic Connectivity

Link3 Technologies Ltd. currently boasts its own Fiber Optic network in Dhaka Metropolitan City. All the major Base Stations in Dhaka are connected over Fiber Optic Link via multiple routes to ensure redundancy. From Motijheel to Uttara, the entire city is covered using Link3’s own Fiber Optic Backbone.

Link3 has deployed a Passive Optical Network (PON) using cutting-edge technology from world leaders in Fiber Optic Solutions. Through this exciting new technology, Fiber Optic connectivity will be available right to the premise of the customer’s home or office. The following solutions are

currently available to Link3 customers:

High speed internet over fiber optic Link Intranet connectivity among different customer locations Dark Fiber leasing for very flexible and high-bandwidth deployments

Wireless Broadband

Wireless Broadband Access uses proven technology to deliver high-speed, dedicated broadband connectivity directly to your business or home office over a radio link. It can also be used to provide a branch office or teleworker with a secure, private connection to a corporate network.

Internet & Intranet connectivity over radio link has many advantages apart from being one of the most reliable means of data communication. Connectivity over radio link provides a level of stability that is almost unsurpassed. Radio link connectivity is versatile enough to facilitate any sort of data connectivity. This makes it possible to provide both internet and intranet connectivity using the same set of equipment.

Link3 Technologies Ltd. has obtained 3.5 GHz Frequency License from the Bangladesh Telecommunication Regulatory Commission (BTRC), which makes it possible to offer

interference-free radio connectivity within Link3’s coverage.

Link3 can offer its clients both High-speed Internet and Intranet (data only) connectivity across multiple locations. In addition to enjoying direct connection to the information super-highway, Link3’s customers can use its highly versatile radio infrastructure to establis h connectivity

between their branch offices and the Corporate Head Office.

More details about Link3 Wireless Coverage and Nationwide Connectivity can be found in the Our Coverage section.

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Access tell ABOUT COMPANY AccessTEL is a tier-1 Broadband Service Provider and with an experienced team of industry experts, AccessTEL aims to lead the Broadband service provision of Internet Access, Corporate Private Networks (Intranet) and Corporate Broadcast services. The AccessTEL management has years of experience on IT sector in Bangladesh and abroad. AccessTEL is an equal opportunity

employer with a staff consisting of over 70 personnel with diverse skill sets and professional expertise. AccessTEL is presently in the process of building a nationwide Broadband

Network in Bangladesh. The network is being built to address both the corporate and residential Broadband needs. AccessTEL works closely with international leading Broadband Network Access

suppliers and with leading Satellite Service providers with operations in multiple countries in the region for delivering customized and unique solutions. The Broadband Access for Internet and Private Networking (Intranet) solution services provided by AccessTEL using state-of-the-art

systems allow very economical deployment of quality high speed Internet/Intranet access using a combination of satellite, wireless (3.5GHz Licensed Band) & Fiber Optic technologies.

AccessTEL offers a suite of services to meet the varied Internet & Private Networking (Intranet) needs of clients with IP based solutions minimizing client's upfront and recurring network costs.

BROADBAND SERVICES

Always on Broadband connectivity with 99.9% uptime for Shared & Dedicated connections. The AccessTEL Broadband Services may be used for a variety of applications by the client. Some of

the common applications are described below:

• Corporate High-Speed Internet

• Office-to-Office Private Network(Intranet/WAN)

• Office-to-Office Voice Applications

• Connecting Remote ATM / POS

• Mobile Internet

• Fiber Optic Connectivity

• NLOS Wireless Connectivity

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Connection Mode AccessTEL uses a variety of technologies to connect the client site to the AccessTEL Broadband Network. The selection of the technology is based on client requirement and logistical scenarios. The different technologies used by AccessTEL are listed below:

Bandwidth (Dedicated) Rates (per Month) Usage Time

128 kbps Tk 12,000 + VAT 24 Hours

160 kbps Tk 14,000 + VAT 24 Hours

192 kbps Tk 16,500 + VAT 24 Hours

256 kbps Tk 18,500 + VAT 24 Hours

320 kbps Tk 22,000 + VAT 24 Hours

384 kbps Tk 25,500 + VAT 24 Hours

512 kbps Tk 32,500 + VAT 24 Hours

768 kbps Tk 49,000 + VAT 24 Hours

1024 kbps Tk 63,500 + VAT 24 Hours

2048 kbps Tk 11,5000 + VAT 24 Hours

Bandwidth (Dedicated) Rates (per Month) Usage Time

128 kbps Tk 9,000 + VAT 24 Hours

160 kbps Tk 10,500 + VAT 24 Hours

192 kbps Tk 12,500 + VAT 24 Hours

256 kbps Tk 14,000 + VAT 24 Hours

320 kbps Tk 16,500 + VAT 24 Hours

384 kbps Tk 19,000 + VAT 24 Hours

512 kbps Tk 24,500 + VAT 24 Hours

768 kbps Tk 37,000 + VAT 24 Hours

1024 kbps Tk 47,500 + VAT 24 Hours

2048 kbps Tk 92,000 + VAT 24 Hours

Connectivity Charge: Tk 30,000

A broadband connection depends on availability and is provided at the sole discretion of Access

Telecom (BD) Ltd.

Please call us at 9335607-10 or email us at [email protected] for any information or

clarification.

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I have found the following problems in ISPs:

1. Most of the ISPs in Bangladesh charge a lot of money for each and every connection.

2. Some ISPs getting involved with VOIP Business which is banned in Bangladesh.

3. Most of the ISPs provide low internet speed. 4. In Bangladesh most of the ISPs are using the dial up connection,

which is back dated. 5. ISP doesn’t have any concrete business and marketing policy to do

business in the proper manner. 6. Most of the ISPs do not maintain the code of conduct & rules of the

government. 7. Some ISPs do not maintain the close relationship with the clients. 8. Most ISPs don’t have the proper support & strong network.

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PART THREE RECOMMENDATION & CONCLUSION

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RECOMMENDATION

I have some recommendation:

1. Govt. should maintain a low cost for using internet so that the rural and mass people can

use internet.

2. Govt. should control or take necessary steps against the illegal VOIP business strictly.

3. The ISP Providers should provide high speed internet service and maintain a very good

relationship with the clients

4. With the modern world we should use the submarine bandwidth and WIMAX technology

for internet service.

5. Government should develop the proper infrastructure to facilitate the internet service all

over the country

6. Ministry of Science and Technology must have the up-to-date policy for the regulation of

ISPs

7. Allocation of fund or arrangement of credit facility from both public and private financial

institution, to set up more ISPs in Bangladesh, must be ensured from the part of the

government.

CONCLUSION

After analyzing the report we may come to a conclusion that, In Bangladesh most of the ISPs facing some problem, which is a great obstacle for ISP service, like- proper rules & regulations, lack of fund, proper guideline. So government should look after all those obstacles & take necessary actions in favor of ISPs. We may also comes to a conclusion that, All ISPs should abide by the rules, which is made by Govt. All ISPs should take a far distance from illegal VOIP Business. And also we may say that, ISPs should make a close relationship with the clients and always looks after their problems. Government can also take necessary steps for proper growing new ISPs.

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References

Website References:

www.google.com www.yahoo.com/search

www.smile.com.bd www.bol-online.com www.pradeshta.net

www.link3technologies.com

www.bangla.net

www.proshikanet.com www.bangladeshonline.com

www.banglaedshinfo.com www.mirae.com.bd