Interviews, questioning Interviews, questioning and listeningand listening

Chapter 11Chapter 11

Main TopicsMain Topics

Types of interviews;Types of interviews;

Employment interviews;Employment interviews;

Types of listening;Types of listening;

Types of interviewsTypes of interviewsRecruitment or Recruitment or employment interviewsemployment interviewsPromotion interviewsPromotion interviewsAppraisal interviewsAppraisal interviewsCoaching & mentoring Coaching & mentoring interviewsinterviewsDisciplinary interviewsDisciplinary interviewsGrievance interviewsGrievance interviewsResearch interviewsResearch interviews

Employment InterviewsEmployment Interviews

Organization’sOrganization’sMain ObjectiveMain Objective

Applicant’s Applicant’s Main ObjectiveMain Objective

Match Applicantswith the Organization

Match Applicantswith the Organization

Match Goals and Capabilities with the Job

Match Goals and Capabilities with the Job

Figure 11.1 Seating layouts for interviews

Seating layouts for interviewsSeating layouts for interviews

Types of Interview MediaTypes of Interview Media

Cut TravelCosts

Cut TravelCosts

Save StaffTime

Save StaffTime

VideoconferencingVideoconferencing

E-MailE-Mail

TelephoneTelephone

Instant MessagingInstant Messaging

Virtual Online SystemsVirtual Online Systems

What Employers Look ForWhat Employers Look For

QualificationsQualificationsQualificationsQualificationsOrganization FitOrganization FitOrganization FitOrganization Fit

BackgroundBackgroundBackgroundBackground

StyleStyleStyleStyle

PersonalityPersonalityPersonalityPersonality

Skills Skills Skills Skills

AbilitiesAbilitiesAbilitiesAbilities

KnowledgeKnowledgeKnowledgeKnowledge

Preparing for the InterviewPreparing for the Interview

Learn about the organizationLearn about the organization

Think ahead about questionsThink ahead about questions

Build your confidenceBuild your confidence

Polish your interview stylePolish your interview style

Plan to look your bestPlan to look your best

Be ready when you arriveBe ready when you arrive

Interviewers’ favourite questions Interviewers’ favourite questions

1. Tell me something about yourself.1. Tell me something about yourself.

Explain how your skills can contribute to the Explain how your skills can contribute to the job and the organisation.job and the organisation.

2. What’s your greatest weakness?2. What’s your greatest weakness?

Describe a relatively minor shortcoming and Describe a relatively minor shortcoming and explain how you’re working to improve it.explain how you’re working to improve it.

3. Where do you want to be five years from now?3. Where do you want to be five years from now?

Your answer should reflect your desire to Your answer should reflect your desire to contribute to the employer’s long-term goals.contribute to the employer’s long-term goals.

Types of ListeningTypes of Listening

1. Content

2. Critical

3. Empathetic

4. Active

Active listeningActive listeningSix general characteristics of a more ‘active’ Six general characteristics of a more ‘active’ and effective listener:and effective listener:

1.1. Avoiding prejudiceAvoiding prejudice

2.2. Signalling interest in the person speakingSignalling interest in the person speaking

3.3. Being aware of feelingsBeing aware of feelings

4.4. Avoiding interruptions and distractionsAvoiding interruptions and distractions

5.5. Signalling encouragementSignalling encouragement

6.6. Clarifying and summarisingClarifying and summarising