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Curriculum VitaePERSONAL DETAILS
Name: Ishan AhujaAddress: 55a, Duke Street, Mount Roskill, Auckland, 1041Phone: (022) 3226589Email: [email protected]: Watching Documentaries, Reading, Listening to Music, Sketching.
PERSONAL STATEMENT
I have an excellent understanding of the ICT industry, and I have furthered my knowledge base through education with NZSE, recently graduated and now working with iiNet as a Technical Support Representative to gain further experience in the ICT industry.
KEY STRENGTHS & SKILLS
· Previous exposure to Customer Service and Technical Support· Ability to learn new process and systems with ease· Advanced Office software expertise.· Excillent Communication skills and strong work ethic.· Passionate about Customer service · Excellent literacy and numeracy skills
EMPLOYMENT HISTORY AND WORK EXPERIENCE
May 2015-Current iiNet AucklandTechnical Support Representative
Role and Responsibilities:· Demonstrate sound expertise in or understanding of:
> internet/iiNet infrastructure.> iiNet products and services including routers and hardware.> Relevant iiNet policies and procedures.> Fault finding procedures or ability to locate at short notice.
· Troubleshooting internet problems and faults.· Computer networks and various software.· Standard PC and associated packages.· On-line client accounting system.· Phone system· Provide exceptional level of technical support with a blend of customer
service to all iiNet users across Australia.· Providing support to Windows and MAC operating system
Oct 2014-Current Sky Television New Zealand
Resume Page2 IshanAhuja
AucklandCustomer Service Representative Role and Responsibilities:
· Providing Customer Service to existing and new clients.· Booking channels and events for the customers.· Problem solving client issues and problems that arise · Providing assistance to the pay per view customers on phone.
Nov 2013-Jan 2015 Bath & Tiles AucklandCustomer Service Representative Role and Responsibilities:
· Representing the company in the best possible light through the delivery of excellent customer service.
· Meeting and greeting clients.· Ensuring the delivery of all purchased products to clients in the greater
Auckland region· Adhering to health and safety standards for office cleaning
Sep 2013-Nov 2014 TBCS AucklandRole and Responsibilities:
· Face to face and phone based Customer Service· Inbound sales and negotiation· Problem solving client issues and problems that arise · Domestic cleaning and commercial focused cleaning
2012-2013 Krishna Trading Company (India)
· Face to Face Customer Service· Selling both hardware and software solutions to clients · Repair computers facing hardware and software issues · Hardware installation · Computer assembling· Software Installation· Computer Assembling
Education and Training
Aug 2013-Jan 2015 New Zealand School of Education
· Diploma in Advance Computer Servicing (Level5)· National Diploma in Advance Computer Networking(Level7)
Voluntary Work Experience
Aug 2013-Jan 2015 New Zealand School of Education (Volunteer)
Resume Page3 IshanAhuja
· Chosen by NZSE to act as a mentor for both domestic and international students
· Provide assistance to students through helping them with understanding technical course criteria
· Teaching the students about various concepts of advance networking and troubleshooting
· Support students through learning concepts and testing in
April 2014-Jan 2015 New Zealand School of Education (Volunteer)
· Chosen by NZSE to act as a member of the student committee.· Provide assistance to committee through helping them with any
problems arising in the college.
April 2014-Jan 2015 New Zealand School of Education (Volunteer)
· Chosen by NZSE to act as a Vice Representative of the batch.· Provide any kind of help to the students of the class.· Maintaining peace in the class.· Keeping an eye on the performance of the students.
ACHIEVEMENTSSport
· Representative of Arm wrestling championship for Rana gym.· 2nd place in district level Arm-wrestling championship.
Education· Multiple High Distinctions for computer competitions.· Annual First place for Computer Sciences Courses.
REFEREES· Duncan Knighton
Career Services ManageriiNetContact Details on request
· Jagmeet Singh Fab and CSAVODAFONEMobile:-021 883 127Email- [email protected]
· Burjiz Soorty Level 7 Computing TutorNew Zealand School of EducationMobile: 0272347234Email:[email protected]
· Rhodes PilimonCustomer Service ManagerNew Zealand School of EducationMobile:- 021 833 508Email:- [email protected]
