Joanne Smith28 Woodpecker Drive, Packmoor, Stoke on Trent, ST7 4GJ

email: jof_smith@yahoo.co.uk

A highly organised and experienced manager with a comprehensive knowledge of accounting procedures and a proven track record of implementing/improving systems and processes.

KEY SKILLS

Accomplished Bookkeeper: AAT qualified with 30 years’ experience in an accounts based office covering all functions ensuring information is delivered accurately and timely

Excellent People Manager: Extensive experience of people management including individual and team development

Sound IT Skills: Extremely confident using both bespoke financial accounting systems along with Sage 50 Accounts and Microsoft Office Suite. Demonstrates versatility by adapting quickly to new software and processes

Organisational Skills: Able to work on own initiative, effectively prioritise workloads, solve problems quickly and efficiently and get things right first time through being thorough and detail conscious

Excellent Communication Skills: Effective in communicating both verbally and in writing,

Problem Solving: Ability to identify areas in need of improvement and development and to implement new processes and procedures to effect positive change

Stakeholder Management: Experienced in influencing and liaising with staff internally at all levels

Customer Service: Passionate about customer service and experienced with dealing directly with customers

Change Management: Designing and implementing processes and procedures effectively. Collaborating with others to achieve buy-in and agreement of required standards

Compliance & Risk Management: identifying potential risks and designing appropriate controls to mitigate them

ACHIEVEMENTS

I diagnosed the administration requirements of a new trading branch, designed and implemented appropriate standards, system requirements and recruitment and training of staff in time for the launch.

I was responsible for the implementation of improved goods returned process resulting in a reduction of losses in this area.

I recognised the potential of a junior employee and trained, mentored and developed this individual into a bigger role, who became an invaluable addition to the department.

I was nominated by head office to ensure the accounts function of the Scotland Branch continued to run smoothly when a key member of staff resigned. This became a twelve month project to completely transform the

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way the office was being managed. It involved tackling a significant backlog to bring the books up to date, successfully implementing new processes and safeguards and training new staff so the function became effective and efficient.

I have received formal acknowledgement of the external auditors as the best in the Group for the provision of the most comprehensive and accurate year-end information pack

Known for the management of the most efficient Accounts Team in the group, I was used as an internal reference/training point for new staff.

CAREER HISTORY

Administration ManagerW & H S Emery Co Ltd July 2011 to Oct 2016

W & H S Emery is a successful Builders Merchants with an annual turnover approaching £10 million. My role involved managing a team of three in the execution of all accounting functions including purchase and sales ledger and I also had a hands-on role in the more complex areas of the purchase ledger function. I was promoted to this position from Office Administrator. My main duties included:

Managing the team Accessing online banking facility, updating the cashbook and recording all

payments and receipts Analysing and processing expense purchase invoices and staff expenses Petty Cash control Reconciling supplier statements prior to preparing and delivering payment

runs Processing and recording of non-ledger payments and receipts into the

nominal accounts via the cashbook Assisting with stock control procedures and providing stock valuation

information to the senior management team Posting month end journals Month end reconciliations – sales ledger, purchase ledger, petty cash and

bank Recording accruals and pre-payments Reporting month end information to the Group Accountant VAT Returns Reconciling and posting supplier rebates Provide cover to the credit controller, running the invoicing programme,

processing customer payments, dealing with queries

Office AdministratorW & H S Emery Co Ltd April 1998 – July 2011

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In addition to the duties above, the full purchase ledger function including the matching and processing of all supplier purchase invoices. Weekly payroll using Iris Paymaster Software. Monthly and annual HMRC Statutory returns.

Accounts ClerkM W Building plastics Ltd 1997 – April 1998

Office SupervisorMelba Wain (England) Ltd 1986 – 1997

QUALIFICATIONS

November 2016 Sage 50 Accounts 2011 – Pitman Training Sept 2006 - 2008 Higher National Certificate in Business

Jan 2006 – June 2006 Certificate in Personnel Practice 2000 – 2001 AAT – Technician 1999 – 2000 AAT - Intermediate1998 – 1999 AAT - Beginner1981 – 1986 4 GCE’s. 3 CSE’s

Additional InformationI am a car owner and hold a full clean driving licence.

I like to challenge myself personally as well as professionally and have competed in Triathlons and Tough Mudder.

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