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Copyright © 2015, Oracle and/or its affiliates. All rights reserved.
VICE PRESIDENT, RETAIL STRATEGY & SOLUTIONS ORACLE RETAIL
Jeff Warren
Oracle Retail Version 16
Safe Harbor Statement
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
Copyright © 2015, Oracle and/or its affiliates. All rights reserved.
Agenda
• Empowered Commerce
• Industry Trends
• Introducing V16
• Q&A
Empowered Commerce speaks to both the Retailer and the
Consumer: it simultaneously enables consumers to shop how, when and where they want – and enables retailers to engage
consumers and drive them to desired resolution without sacrificing profits.
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |
THE POWER
THE MONEY
AND
MILLENNIALS
BOOMERS
AND =
Copyright © 2016, Oracle and/or its affiliates. All rights reserved. | 6
Retail is Rapidly Changing
By 2020, 80% of the world population will own a smartphone
Cross-channel retail sales will reach $1.8 Trillion by 2017 (Forrester)
Mobile will play a bigger role in click & collect initiatives
IoT in retail is predicted to have an economic impact of $410 billion to $1.2 trillion per year by 2025 (McKinsey)
Social will grow as the part of the retail (Omni Channel) mix
IT Retail Spend 2016 - 26% of the software spend will be on cloud solutions (60% of eCommerce, 53% of BI/Analytics)
Copyright © 2016, Oracle and/or its affiliates. All rights reserved. | 7
Retail Trends in the Middle East
Retail sector is on track to reach $1.05 Trillion in 2016
40% of ME consumers consider security to be their main concern when using smartphone retailing
In 2015 37% of ME consumers prefer immediate delivery for all of their purchases made in store compared to 50% globally
High-end fashion and accessories represent 35–40% of the market, beauty - 25%, hard luxury representing - 30–35% and ‘art de la table’ accounting for 5%
63% of ME consumers are willing to pay for same-day delivery
The Middle East eCommerce market is currently valued at $4.9 billion and is expected to expand to $10 billion by 2018
The most successful retailers in the Middle East will be the ones that understand regional consumers the best, and adapt their models to generate unique, brand-defining experiences that keep customers coming back
Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |
Retail
8
• Continued Financial Pressure – Both Margins and
Operating Expense
• Global Expansion
Challenges
• Agility – The Need for Speed
– Protection from Disruption/New Market Entrants
• Elevate Customer Experiences
• Brand Equivalency Across Channels
Introducing V16
The Cornerstones of Oracle Retail Strategy
10
Our strategy is simple, Empower Retailers to deliver the
user experience associates expect and consumers demand,
with a focus on 5 Key Cornerstones. V16 delivers on the
vision to allows retailers to better anticipate demand, simplify
their operations, and inspire engagement.
Copyright © 2016, Oracle and/or its affiliates. All rights reserved. | 11
V16 Oracle Retail Enterprise
Maximize Productivity through Streamlined Processes
Increase Flexibility Empowering People & Processes to Work Better Together
Transform User Experiences and Inspire Associates to Work the Way We Live
Enhance the Experience Away from the Register through Modern Retailing
Simplify IT Landscape, Giving Users Greater Control and Allowing IT to focus on Innovation
12
V16 Release Statistics
Customers provided input into V16 Release
100,000 Days R&D Investment
>10 >200
New Cloud Services introduced in V16 10
Trusted System Integrator Partnerships leveraged throughout the project
The Cornerstones of Oracle Retail Strategy
13 Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |
Oracle Cloud Applications The Strategic Plan
14 Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |
…of the new applications we create will run in the cloud
…of our customers will deploy in the cloud 100%
…customers migrate in phases, cloud and on-premise apps will coexist IF WHEN
…will continue investment in on-premise
…will develop a complete portfolio to enable self-determined customer migration
Oracle Cloud A Complete Cloud for Your Entire Business
15 Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |
Data-as-a-Service
Platform-as-a-Service
Infrastructure-as-a-Service
Software-as-a-Service
Oracle Confidential – Internal/Restricted/Highly Restricted
Next Generation Planning UX
• Driving Increased Employee Productivity, Faster Response Time to Exceptions, and Streamlined Planning through:
• Modern & Intuitive User Experience
• Dashboard Focused Processes
• Mobile Enabled Out-of-the-Box
• Focused Fit for Purpose Cloud Services
• Real-Time Dynamic Data Updates
Oracle Confidential – Internal/Restricted/Highly Restricted
• SaaS-based Cloud Offering
• Creation of Localized, Customer Targeted Assortments
• Cluster Locations Based on Performance & Store Attributes
• Reconciliation w/ Upstream Merchandise Financial Plans
• Plan in Multiple Currencies & Languages
• Streamlined Processes Enabled Through Embedded Science & Automation
• Exception-Based Retailing
Introducing Assortment Services Assortment Planning & Item Planning Capabilities
18 Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |
What is it? A format integration structure, BDI is the Oracle Retail Enterprise Integration Infrastructure solution designed to address the complexities of the movement of bulk data between Oracle Retail and 3rd Party solutions.
How does it work? – Leverages the same tech stack as the Oracle
Retail applications it services - so it is covered by the same tech licensing
– BDI moves data via services, not files. – On-Premise, Cloud, Hybrid Cloud – Focus is now on sending or receiving localized
data.
Why BDI? – Efficient management of large volume bulk data movement (Premise & Cloud) – Supports multiple bulk data end-points – Increases IT productivity
B D I
Bulk Data Integration - NEW V16
The Cornerstones of Oracle Retail Strategy
19 Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |
20
Mobility: Converged Experiences Tablet Optimized Release
Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |
Xstore Point-of-Service
Xstore Point-of-Service
TABLET HANDHELD
TRADITIONAL PORTABLE
Xstore Mobile Tablet
Xstore Mobile Handheld
Work the Way we Live
TRADITIONAL PORTABLE
Merchandising Mobile
• Modern UX
• Supplements the desktop, rather than recreating all functions
• Designed for the phone, but optimized to work on any device
• Focused on the manager role, but able to support other users – Approval of existing orders and transfers
– Email capabilities for communication amongst team
• Consistent terminology and functionality with applications (e.g. validation rules)
• Complements existing Allocation, Sales Audit and Invoice Matching mobile apps
Confidential - Restricted 21
The Cornerstones of Oracle Retail Strategy
22 Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |
• Empowering the sales associate to deliver the retailer's brand promise with simple, consistent processes.
• Effecting the in-store Commerce Anywhere order execution.
• Blurring the line between the shopping and purchasing experience.
• Providing configurations and foundations in support for domestic and multi-national retailers.
23
Converged Commerce Unified Experiences, Consistent Views, Common Execution
‘Out of the Box’ Integration of Customer Segments from Advanced Clustering Cloud Service to Oracle Retail Customer Engagement Cloud Service
Gain bottom-up insights from Data Mining Science, Develop Segments based on attributes driving purchase behavior and identify opportunities!
Customer Segmentation Science Driven Results Enriching Your Downstream Actions
Brand Compliance V16
Mobile micro app platform for full supply chain collaboration and transparency
Better Together Across the Supply Chain Network • Enabling users to
better anticipate needs outside the current supply chain
• Evaluating the impact of inventory movement to make profitable and informed decisions
• Elevate brand image
The Cornerstones of Oracle Retail Strategy
26 Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |
Planning and
Optimization
Other
Systems
Mobile Apps
Core User Interface
Business Analytics
Transforming the User Experience Merchandise Operations Management
Confidential - Restricted 27
Merchandising Modernization Operational Insights
Confidential - Restricted 28
In-Context Launch Action taken from dashboard
reports to “launch” into a solution’s screen passing parameters in a specific
format
Contextual BI Reports displayed that
dynamically refresh when certain actions (called contextual events) are
performed on the task flow
Notifications Notify authenticated users
within the application when business events occur;
example PO not approved
Dashboard Role-based; displayed to the
user upon opening the application; highlights
actionable or frequently monitored activities
Persona Details
• Manages inventory levels across locations
• Key responsibilities:
– Monitoring stock variance to plan
– Creating adjustments to open orders or replenishment settings
• Dashboard highlights
– Monitoring forecasted sales to forecasted inventory
– Resolving purchase order issues which may prevent timely shipping or receiving
Benefits
• Shortens order approval process by 60% or more
• Eliminates need to build custom reports to monitor ordering exceptions
• Shortens steps for closing overdue orders from 10 to 1
• Proactively looks for forecasted inventory shortfall
• Provides single-step resolutions
– Canceling orders
– Creating orders or transfers
– Re-allocation
Ivan, Inventory Analyst
Confidential - Restricted
Inventory Analyst Dashboard
Persona Details
• Focuses on managing sales and margin performance to plan
• Key responsibilities:
– Monitoring open to buy
– Approving purchase orders approval
• Dashboard highlights
– Monitoring shipments for potential impacts on OTB
– Highlighting orders awaiting their approval
Benefits
• Provides snapshot view of today’s top 10 selling items
• Proactively monitors order shipment accuracy
• Provides single step resolutions for
– Updating PO Dates
– Canceling Orders
• Allows for approval of multiple orders in one action
• Provides graphical view of buying budget and spend by period
Benny, Buyer Buyer Dashboard
30 Confidential - Restricted
Persona Details
• Resolves inventory discrepancies and manages stock counts at the corporate level
• Key responsibilities
– Ensuring transfers and RTVs closed
– Ensuring stock counts are reconciled and processed
• Dashboard focused on
– Timely closing of transfers, allocations, and RTVs
– Timely processing of stock counts
Benefits
• Reduces time searching for stock count exceptions from 5 clicks to zero
• Eliminates the need to build custom reporting to monitor for negative inventory
• Allows for approval of multiple transfers in one action
• Provides suggested actions for resolving
– Inventory in inactive/discontinued locations
– Items unintentionally ranged to a location
31 Confidential - Restricted
Connor, Corporate Inventory Control Analyst Inventory Control Analyst Dashboard
Persona Details
• Focuses on inventory valuation and stock ledger accuracy
• Key responsibilities
– Reviewing and approving the value of a physical inventory
– Resolving inventory valuation discrepancies prior to month end
• Dashboard focused on
– WAC and/or CMO variances outside of an expected tolerance
– Monitoring late posted transactions from previous month
– Addressing variances in inventory valuation based on counts
Benefits
• Highlights financial anomalies in inventory valuation prior to month close
• Proactively manage WAC variances to ensure inventory valuation accuracy
• Allows for stock count value variance to be accepted in a single action
• Proactively monitor and update budgeted shrink and CMO based on business trends
Fatima, Finance Analyst
32 Confidential - Restricted
Finance Analyst Dashboard
Persona Details
• Maintains standards and accuracy of foundation and item data
• Key responsibilities
– Maintaining cross-enterprise attribution
– Ensuring completeness of item data
• Dashboard focused on
– Timeliness and completeness of item setup
Benefits
• Monitors for specific attributes required by department
– Highlights overall completeness of the item
– Tracks required attributes even after item approval
– Single click to take action from the report
Stu, Data Steward
33 Confidential - Restricted
Data Steward Dashboard
34
Measurable Benefits
Increase in Productivity through more streamlined integrated processes
Reduction in Invoice Matching Time (from 40 steps across 10 SKU’s to a SINGLE step)
Reduction in Item Set-Up Status Screens
5 to 0 Clicks per active Stock Count Exceptions
Number of Custom Reports Needed to Monitor Negative Inventory Status
Reduction in PO Approval Process
80%
90%
60%
80%
0
0
The Cornerstones of Oracle Retail Strategy
35 Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |
Leverage Technology & Scale
36 Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |
19 Data Centers serving 195+ Countries
600… SaaS cloud applications
15+ years Managing Enterprise Cloud
More than 75% of Fortune 100 companies run Oracle Cloud
19 of 20 Top Cloud Providers Run on Oracle
70M+ users/day 33B+ transactions/day
24+ Cloud Platform Services 9M+ Developers Worldwide
The Cornerstones of Oracle Retail Strategy
37