ER The New ApproachJo Maher, Rob Belcher and Peta Fee

“Inspiring success and enriching lives”

To describe the new approach to employer responsive provision and the relationship between Business Development and Curriculum

To explore the process map of the apprentice journey

To examine the role of IMPACT Apprentice and explore how we can optimise our working relationship

Aims and Objectives

On a post-it write down 3 things we need to improve related to our Apprenticeship provision

Any areas not addressed by the end of this session will be taken away, actioned and reviewed at the first Employer Responsive Meeting.

Session rules: honest, solution focused, open to ideas/discussion.

Before we start…

The move of all Apprenticeship provision (except AASE and Space) to B, M & P

Rationale To be responsive to the external environment To deliver to a consistently high standard To reduce the cost of acquisition through streamlining

the ‘Apprentice Journey’ and improving communication channels

To improve success rates To meet our contract

Context

To meet our contract and ensure there is no lag in reporting for the ILR, the month end is now 21st of each month.

Timescales between sign up and enrolment need to be reduced to 7 working days

Current targets: £458,875 – 16-18 (average framework

earn £5,000)£154,568 – 19+ (average framework earn £2,500)

NB: Payments are 80% programme and 20% achievement and any new starts would be maximum 80% ‘in-year’ 14-15 making the pipeline conversion and phasing essential.

Contract

The following slides will examine the ‘Apprentice Journey’ in stages.

Business development and curriculum roles are juxtaposed in order to see the interplay between them and how each of the functions mutually lead to a successful apprentice.

Success is defined as an apprentice achieving all elements on time and a first time certificate claim to close them down on Prosolution.

Apprentice Journey

Curriculum Justification

An initial phone call with the employer to establish their training needs and expectations.Check whether we have a suitable framework. Contact WBL Co-ordinator for clarification and possible bespoke models.Have a clear understanding of the job role. 

Saves a wasted visit Manages the

employers expectations

Ensures that apprentices stays on programme  for the duration of their framework.

Improved success rates

Stage Zero

Ratio of Apprentices in Cohort Employer Contribution16-18 19-236 0 No contribution required5 1 No contribution required4 2 No contribution required3 3 £125 per 19+ apprentice2 4 £250 per 19+ apprentice1 5 £300 per 19+ apprentice0 6 £450 per 19+ apprentice

Support for stage 0 and 1

• Full cost models provided (see hand out)

• Front end information is essential

• BD to provide guide apprentice information (if known)

• BM&P to provide ‘Top 20 frameworks’ and typical job information

Course Code AP2CUSTFramework Customer ServicePathway 1 - Customer ServiceLevel 2Framework Type IntermediateFramework Code 488

Learning Aim Learning aim title Element Level Awarding Body Weighted Funding Rate Gross Income (16-18 ER) Target number

NVQ Certificate in Customer Service (QCF) Competency 2 £2,997.00 £2,997.00 3

Certificate in Principles of Customer Service (QCF) Knowledge 2 £779.00 £779.00 3Functional Skil ls English FS/GCSE 1 EDEXCEL £724.00 £724.00 0Functional Skil ls Mathematics FS/GCSE 1 EDEXCEL £724.00 £724.00 0

Learning Aim Learning aim title Element Level Awarding Body Weighted Funding Rate Gross Income (19-24 ER) Target number

NVQ Certificate in Customer Service (QCF) Competency 2 £2,795.00 £1,397.50 3

Certificate in Principles of Customer Service (QCF) Knowledge 2 £669.00 £334.50 3Functional Skil ls English FS/GCSE 1 EDEXCEL £724.00 £362.00 0Functional Skil ls Mathematics FS/GCSE 1 EDEXCEL £724.00 £362.00 0

Learning Aim Learning aim title Element Level Awarding Body Weighted Funding Rate Gross Income (25+ ER) Target number

NVQ Certificate in Customer Service (QCF) Competency 2 £2,795.00 £838.50 0

Certificate in Principles of Customer Service (QCF) Knowledge 2 £669.00 £200.70 0Functional Skil ls English FS/GCSE 1 EDEXCEL £724.00 £217.20 0Functional Skil ls Mathematics FS/GCSE 1 EDEXCEL £724.00 £217.20 0

NB - the above are gross funding estimates per qualification and do not include factors such as Disadvantage uplift , Area Cost and Large Employer rate which are specific to learners/employersNB2 - gross estimates are based on the learner gaining 20% paid on successful achievement of that component of the apprenticeshipNB3 - funding rates are provisonal for 2014-15 and are subject to change year to year

Funding Potential - Fully Funded Apprentice (16-18 ER)

Funding Potential - Co-funded Apprentice (19-24 ER)

Funding Potential - Co-funded Apprentice (25+ ER)

If required, invite WBL Co-ordinator or assessor to support in specialist fields.The apprentice contract must meet the duration of the full framework. Checklist to be shared between BD and BM&P.

To ensure the framework matches their needs

To ensure the apprentice is able to succeed

To ensure timely completion

To ensure Loughborough College is associated with quality apprenticeship programmes

 

Possible pitfall We are currently dealing with apprentices who

are on a 2 year apprenticeship programme with a one year contract the employer may have no intention to extend it.

WRC copies of contracts, ERN etc. via email to new Senior Administrator via Commercial Administrator. One point of contact.  Advert closing date is useful. 

No point multiple copies being saved

Limited storage in Outlook

The advert closing is useful as it helps WRC plan diary to assist with the shortlisting process

Live vacancies and closing date will be sent to WBL Co-ordinator.

Access to AVOL for WBL Co-ordinators as read only.

Stage Four

n/a   n/a

Stage Five

Curriculum staff to devise a set of questions to bespoke by area.

All results to be shared with WBL Co-ordinator to agree which applicants can be shortlisted

To ensure we have the right calibre of applicant

To ensure the applicant has the potential to achieve the full framework in the timescales required

Improved success rates 

Handover agreed and decision on who BD and Curriculum liaison is for salient queries. 2 points of contact per company (in new contract).

For the sale to count Apprentice must stay on programme for 10 weeks.

SLA with curriculum subcontracting for tech cert to be agreed e.g. grade 2 delivery.

IMPACT Apprenticeships is jointly owned by Loughborough College and MEGT

IMPACT Apprenticeships is a National Apprenticeship Service (NAS) & Confederation of Apprenticeship Training Agencies (COATA) quality accredited ATA

IMPACT Apprenticeships’ flexible and sustainable solutions are driven by the business need

About Us

New to ApprenticeshipsHeadcount restrictions but ageing workforce

No employment riskFull recruitment service provided

Mentoring and HR supportReturn and Rotation

=Train and develop the skills the business needs

IMPACT employ the apprentice

Innovative Apprentice Employment

What we do

Manage all recruitment activities

Advertise, short list, telephone and face to face interviews, structured

interview notes and realistic candidate assessment

Literacy and numeracy screening

DBS check – POCA/POVA checks if applicable

References checked

Monthly pastoral support visits

On-line and telephone support to both apprentices and employers

Fortnightly invoicing to host employers

Weekly payroll to apprentices - we manage PAYE and NI contributions

Monitor effectiveness of training delivery

HR and performance management carried out

Rotation/Return service

Business needs to focus on business

The experts at IMPACT understand apprenticeships and how to ensure they add value to the business

We work with employers to understand the business so we can match them up with both the apprentice and the training provider

We monitor the training provided to ensure it meets our quality standards

We take the risk away from the business by employing the apprentice

On completion the business can employ an enthusiastic and committed individual who is trained in their processes and procedures

Why business needs IMPACT

Partnership

EMPLOYERS

Loughborough

College

Working with business to help them grow – apprenticeships are a solution!

Businesses focus on running their business

78% of current engagement is with SMEs

Partnership Success

Leicestershire Sports Apprenticeships

3 years in succession

Quality Delivery

Quality Service

Year Starts Completions Outcomes

2011/12 10 10 7 employment, 3 HE

2012/13 11 11 10 employment, 1 HE

2013/14 20 ongoing

IMPACT Apprentice timely achievement is 95%

81% of apprentices get full time jobs

14% apprentices progress to further apprenticeships or HE

Following the Richards Review, it appears that funding will go to the employer probably through an apprenticeship credit account

IMPACT Apprenticeships is an employer

IMPACT Apprenticeships is Loughborough College’s ATA

How easy will it be to negotiate with one employer rather than hundreds?!!

Why Loughborough College needs IMPACT

overall employer satisfaction

2013/2014

repeat business rate 2012/2013

65%

success rate 2013/2014

95% apprentices going into higher education

14%

returns

5%

rotations 8%98%

apprentices going into full time employment

81%

Current apprenticeship

vacancies 42

Our customers say

“The service provided by IMPACTApprenticeships has been great, the quality ofthe candidates was very good, it has been a verysmooth process with all the hassle removed. Wewould definitely recommend the IMPACT serviceto anyone looking for an apprentice”Julia Doherty - CEO - Green Umbrella

“We have found the service from IMPACT tobe very professional and efficient, we wouldnot hesitate to work with IMPACT again and torecommend their services to others”Melvyn Clarke - General Manager - Brett andRandall

“The process in finding our new apprentice was made simple by IMPACT, they sourced our apprentice, training provider and have taken care of all the HR and employment. I would highly recommend this way ofApprentice recruitment and have indeed recommended IMPACT to many other companies”Vince Thomas - Director - AutomationTechnology Ltd

“Our journey into the world of Apprenticeships has been made easy by IMPACT Apprenticeships. Open dialogue in the early stages led to a good understanding of what we require and the results speak for themselves. It’s always good to work with a partner who is professional in their manner and can deliver on their promises.”Robin Haynes - HR Manager - ECF

Together we create solutions

We understand that ‘one size doesn’t fit all’ when it comes to employing an Apprentice

The College have the reassurance that we will support the apprentice’s training, working with you to resolve concerns.

With a 95% timely achievement rate the College can be confident

that we will support their training delivery.

Our HR guidance and mentoring support means that 98% of employers are happy with our quality service.

New approach to employer responsive provision is designed to maximise retention, success and achievement of apprenticeships whilst growing the portfolio and meeting the college contract

Any questions or concerns – Rob and Jo and key points of contact

IMPACT are here to provide a complimentary solution as an ATA

Curriculum staff stay for 5 minutes with Jo

Summary