JOHN WESLEY SMITH, PMP Candidate(512) 784-5291 • LinkedIn Profile • jwds783@gmail.com

PROJECT SALES MANAGER • BUSINESS DEVELOPMENT MANAGER • ENTERPRISE ACCOUNT MANAGERHigh-Impact Presentations / Business Development / Project Coordination/Management / Process Improvement / Sales–Life Cycle

Dedicated and resourceful Project and Business Development Management Professional offering more than 17 successful years of combined experience in Project Coordination/Management, Strategic Business Development Planning, Tactical Foresight, Project Lifecycle Management, IT Sales, Marketing, Contract Negotiations, Process Improvement, Liaison Activities, Training Coordination, Scheduling, Documentation, Reporting, Forecasting and Internal/External Client Relations.

CORE COMPETENCIES• Close Multi-Million-Dollar Projects • Skilled Negotiations • IT Sales, Marketing and Account Management • Point of Contact • Go-To Person • Cross-Functional Collaboration • Onboard Partners/Vendors • Navigate Complex Negotiations• Capture and Define Business Requirements • Team/Client Mediation • Resource Planning/Allocation • Change Management

• Improve Processes and Strategies • Vendor/Contractor Relations • Project Rollout • Presentations • Reporting• Plan/Schedule Meetings, Trainings and Group Events • Track Risks and Issues • Publish Meeting Agendas• Forecasting/Reporting/Tracking • Strategic/Tactical Planning • Data Management • Workflow Scheduling • Avid Dropbox User • Project Status Updates • Mission-Critical Support

CAREER PROGRESSION“I am passionate about what I do and always give 100%. When I take on a project or task,

I don’t just complete it, I go the extra mile and make it better than requested.”

Health & Human Service Commission; Austin, Texas 2011-PresentCONTRACT MANAGER • HISTORICALLY UNDERUTILIZED BUSINESS (HUB) ADMINISTRATOR (2012-PRESENT)

• Fast-tracked within a matter of months due to excellence in negotiations and keeping projects/programs in line• Collaborate cross-functionally with team members, synchronizing daily business operations while facilitating on-boarding meetings

and contractor/vendor development projects; collaborate in leading change management and implementation activities for medium and large projects, specializing in new implementations, ensuring everyone is ready before going live

• Negotiate agreements, scope/requirement documents, cost benefit analyses and support plans• Drive implementation activities, exceed expectations and satisfaction while eliminating limitations, clearly communicating the

scheduling, timing and control of each program • Provide advanced consultative services and technical assistance to staff, governmental agencies, the vendor/business community,

large city/state agencies, state officials and executive staff members• Develop and execute stakeholder assessments, communication plans, change readiness assessments and post implementation

plans, ensuring all deliverables are in scope• Create compelling presentations that keep everyone on the edge of their seats and excited about change coming down the pipeline

along with the impact on each of the programs/projects• Develop and establish program goals and objectives, including guidelines, procedures, policies, rules and regulations, ensuring

partners comply with statutes and are in compliance• Resolve complex issues, which include investigating, resolving and mediating schedule changes and issues; collaborate with team

members in ironing out grievances before they escalate while focusing on solutions rather than blame• Manage timelines; flawlessly streamline and lead meetings; collect, interpret, analyze and distribute information outlining program

details, milestones, bottlenecks, discussions, deliverables, change readiness and implementation assessment metrics• As Subject Matter Expert, participate in panel discussions; lead discussions and deliver presentations to groups consisting

of 10 to over 300 people as well as C-level Executives, convincing public/business vendor community on why they should mentor smaller, minority-owned business to do what they do

• Continually recognized for exemplary customer service, teamwork, problem solving, organization, initiative and perseverancePROGRAM SPECIALIST V (2011-2012)

• Equipped senior staff with program support; planned, developed, composed technical specification and implemented major programs, serving as go-to lead for staff governmental agencies, community organizations and general public

• Gleaned data and developed compelling presentations, robust spreadsheets and time-sensitive communication pieces• Managed contract activities and oversaw deliverables, data analysis and task delegation• Recommended budgets for expansion/reduction, production of metrics, which communicated legislative development and

prioritization of contracts and programs

JOHN WESLEY SMITH, PMP Candidate

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Education Assistance Services; Austin, Texas 2010-2011CALL CENTER MANAGER

• Collaborated in opening and getting this high-volume call center up and profitable within a matter of months• Created and sustained an operating environment that maximized productivity via delivery of responsive information, real-time problem

resolutions and proactive improvement of the call processes• Interviewed, hired, managed and rained a team of 30-40, servicing multiple contracts• Resolved problems where analysis of situations or data required a review of identifiable factors• Maintained performance through real time queue management; prepared and led daily discussion huddles with teams• Managed and improved processes that effected staffing and productivity as well as enhanced team’s ability to meet its goals • Due to excellent problem solving abilities, continually reduced number of complaints via troubleshooting, patiently asking questions

and listening to concerns to rectify any escalations, disputes, errors and discrepancies• Overachieved quota every quarter throughout tenure

Concrete Surface Innovations; Austin, Texas 2007-2010PROJECT SALES MANAGER

• Scouted, uncovered and bid on 85% of projects performed• Delivered impressive product presentations regarding company products and capabilities to prospective clients, architects, engineers,

city officials, universities, business owners and homeowners • Worked both sides of the fence, selling and closing the contract, then overseeing the project from start to finish, negotiating with

vendors on price and delivery of material needed to complete the project while monitoring job foreman closely• Coordinated and executed lunch ‘n learn forums for prospective subcontractors and clients• Retained relationships with previous clients and contractors for future projects• Awarded Project of the Year FY09 for the Concrete Surface Innovation project at Missouri State Park• Other projects included: University of Texas, Longhorns’ sidewalk, stained bathrooms and arc stained concrete around stadium as

well as flatwork for a large academic facility on campus at Texas A&M University

Texas Guaranteed Student Loan; Round Rock, Texas 2002-2007CUSTOMER SERVICE MANAGER

• Supervised over 40 employees; delegated responsibilities, evaluated performance, coordinated schedules and mediated conflicts • Facilitated intense training sessions covering strict company policies and procedures as well as utilizing incoming call scripts• Resolved customer grievances and addressed inquires related to company's services and procedures• Continually achieved and maintained an $8M quota quarter-over-quarter

DEFAULT RECOVERY SPECIALIST• Contacted borrowers, using strong verbal and written communication, sound judgment and decision-making • Negotiated repayment plans in order to recover student loan dollars • Achieved 150% of quota 16 consecutive quarters

Dell, Inc.; Round Rock, Texas 1999-2002IT SALES REP, CONSUMER AND SMB SEGMENTS

• Optimized business while working in a high-performing, product-specific solution sales and support environment, maximizing opportunities, selling Dell’s full portfolio of products, including laptops, desktops, peripherals, storage, warranties, memory, surge protectors, etc.

• Ranked in the Top 10-20% in revenue attainment, meeting/exceeding quota and sales metrics• Mentored new reps and collaboratively worked in targeting early stages of sales while building alliances within the accounts that

expanded sales, increased market share and enlarged product mix

EDUCATION: Strayer University; Austin, Texas, B.A. in Business Administration/Project Management expected May 2017Texas State University, Business Management/Computer Science; San Marcos, Texas

CERTIFIED: Project Management Professional (PMP) Certification expected Summer 2016, Project Management InstitutePetro Chemical Certification, College of the Mainland

LICENSE: Texas General Lines Insurance License

TECHNOLOGY: Windows, MS Office, MS Project, HHSAS, HCATS and Social Media–LinkedIn