Journey Freight

Journey Freight Goes the Extra Mile

Journey Freight18100 TransCanada Hwy, Kirkland, Quebec H9J 4A1

Tel: 514 344-2202 www.journeyfreight.com

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Journey Freight

Journey Freight goes the extra mile

Journey Freight

Written by: Stanley Jackson Produced by: Aaron Wells

Journey Freight cites loyalty to staff and dedication to customers as reasons for enormous success

us today, which I think goes to show that we not only try to build strong relationships, but are loyal to them as well.”

Journey Freight not only has a high retention rate amongst its large portfolio of customers, but is also proud of its long-standing staff.

“We hired our first three employees within six months, and we are delighted to say they are still with us,” De Filippo says. “We’re a team here and we want people to fit that team mentality and help each other out; if they fit into that mould then they will do fine.

“We are a dynamic company to work for, and that fairness and honesty resonates to our customers,” he adds.

The trust Journey Freight has in its staff is evident when considering its impressive retention numbers. For example, there are 60 people in the company’s Montreal office and 25 of them have been there for almost a decade.

“We do have some staff turnover but the core people stay with us. My brothers and I run a very fair company and allow people the freedom to grow,” says De Filippo.

Canadian-based Journey Freight is set to continue its successful growth throughout North America and

beyond by creating a name for itself as cross-border experts.

The freight specialist has been growing ever since its inception in 1998, and believes that its well-earned reputation, coupled with its personable and customer driven service have been the main reasons for its steady rise to success.

Looking to the future, the company’s President, Brian De Filippo, believes that this organic growth will continue as Journey Freight maintains its ethos while diversifying clients and contracts.

Product Diversification Journey Freight specializes in a range of freight solutions. What started off as ground freight across Canada quickly spread to North America, as clients began to take notice of the high level of customer care and dedication present in the company’s culture.

From there, the company began to open up new markets in air and

sea freight, and now operates from five locations across North America after expanding from its Montreal base.

“Everything around us has been on a truck or a plane,” says De Filippo. “Any product that gets manufactured has to be shipped so there is plenty of business out there for everyone, but it is our founding principles and service to the customer which really sets us apart.”

Journey Freight is always looking for acquisitions, including smaller freight companies. Representative of the company’s growth, Journey is now starting to make a name in Europe. It recently purchased a business with a niche market in the Netherlands.

Organic GrowthJourney Freight is a company that has truly grown from the ground up; with the necessary ambition and desire present from day one.

“We had a small customer base when we started,” says De Filippo, who founded the company with his two entrepreneurial brothers, Michael and Steven. “Many of those first customers are still with

Journey FreightJourney Freight goes the extra mile

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Industry: Freight Forwarding – 3PL

Founded: 1998

Headquarters: Montreal, QC

Key PeoPle/tItles: Brian De Filippo, President Michael De Filippo, Vice President Steven De Filippo, Vice President Operations

Products: Domestic and International Freight Transportation

emPloyees: 75 +

WebsIte: www.journeyfreight.com

Exceptional service Journey Freight has worked hard to keep its existing clients at the same time as growing its customer base. Exceptional service is a byword for the company’s operational processes, and there is a firm belief that the customers’ world (its produce and goods) are in the hands of Journey Freight. Because of that, according to Di Filippo, the company dedicates itself 100 per cent to ensuring that the customer is always kept up to date.

“We have our own online tracking and tracing department that can let the customer know exactly where their shipment is. If a customer is expecting a delivery

on Wednesday and it gets delayed until Thursday, they will know on Tuesday.”

Customer dedication is a cornerstone of many businesses, however Journey Freight takes real measures to ensure that focus is maintained.

The company ensures that all of its technology is of the highest standard, and that all systems are updated and backed-up to ensure that the customer can always get through.

Looking forward to the next five years, the De Filippo brothers – Brian, Michael & Steven - can only envision success. The company’s code of loyalty and dedication has

taken Journey Freight far and wide over the last 14 years, a course which isn’t likely to change for the journey ahead.

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Journey Freight

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Journey Freight goes the extra mile

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