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Jumpstart: eCommerce Platforms. Sue Pratt, Account Director. 10th March 2010. About Salmon. Global Systems Integrator Operations in London, New York, Beijing, Sydney, Delhi Successful track record over 20 years c. 170 staff in the UK, c 100 in eCommerce team £15M turnover - PowerPoint PPT Presentation
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Jumpstart: eCommerce Platforms
Sue Pratt, Account Director
10th March 201010th March 2010
About Salmon
Diverse interests and practicesInterests in retail, finance, insurance and utilitiesFocus on enterprise architecture, eCommerce, IT/Business change, Customer InteractionFocus on ROI and lower TCO of technology & business resultsApplication management and support - 25% of the turnover
Innovative risk reward modelsFixed priceManaged riskShared reward / outcome based consulting
Global Systems IntegratorOperations in London, New York, Beijing, Sydney, DelhiSuccessful track record over 20 yearsc. 170 staff in the UK, c 100 in eCommerce team£15M turnover Privately owned, financially soundOpen, honest and responsive approachStrong delivery-focused culture
Mission critical systemsBroad and deep expertise in web based applications and technologiesSpecialist skills in highly transactional systems and solutions e.g. B2B and B2C eCommerce, multi-channel integration, electronic trading
SalmonDelivering digital solutions for market leading & challenger brands
5
Three key trends
1. Multi channel commerce
2. Cross channel commerce
3. New business models and technologies
New business models
New technologies: atomisation of data
New technologies: location based services
12
Choosing a customer interaction platform
Platform selection
Embrace transformation
Technical aspects to get right
Looking for a customer interaction platform
The three main options
18
Three final thoughts….
The prize
What happens if you get it wrong?
What happens if you get it right?
Unique Approach • Unique Solutions
Salmon LLC220 Old Country Road
Mineola NY 11501-4271
United States of America
Tel: 001 516 742 7888 Fax: 001 516 742 9169
Salmon Asia Pacific (Pty Limited)
Level 1, 299 Elizabeth StreetSydney NSW
Australia 2000
Tel: +61 (0)2 8251 0044 Fax: +61 (0)2 8251 0097
Sue PrattAccount Director
Tel: +44 (0)7976 [email protected]
Salmon Ltd 64 Clarendon Road
Watford Hertfordshire
WD17 1DATel: +44 (0) 1923 320 000 Fax: +44 (0) 1923 320 023
Salmon China Limited 605 Zhongchen Building
Lize Zhongerlu #1Wangjing Science & Technology Park
Chaoyang DistrictBeijing 100102
China
Tel: +86 (0) 10 6439 8779Fax: +86 (0) 10 6439 8665
