Katharine Weaver Edson514 Logan Street, Santa Cruz, CA 95062

E-mail: katharine.edson@yahoo.com/gmail.comPhone: 925.989.0729

Objective: To find a full-time position in the hospitality industry that allows me to contribute to an organization utilizing my sales, event planning and customer service skills while maintaining focus on the ultimate goal of

client satisfaction, quality and profitability.

Work Experience: The Dream Inn, A Joie de Vivre Hotel

175 West Cliff Drive, Santa Cruz, CA 95060 Reservations Supervisor ( Current )

RESPONSIBILITIES AND MEANS:-Act as Manager on Duty -Oversee and control daily tasks when on duty-Supervise all agents and develop them in order to handle reservation tasks properly-Assist Revenue Manager in developing packages and promotional deals, managing inventory and controlling room rates to generate a high ADR-Handle all group tours/accommodation from the initial blockage to the rooming lists-Record all reservations neatly and accurately on prescribed forms

ADMINISTRATIVE RESPONSIBILITIES:-File neatly all updated correspondence chronologically, first and then alphabetically-Handle all advance deposits received by crediting the amounts into the correct guest’s folios and issuing receipts to the senders-Check all incoming letters, telexes and faxes than distribute to whom it may concerned within the Reservation/ Front Office Department-Route all reservations (individual and third party) to ensure correct authorization and billing -Update and monitor third party extranets (Expedia, Booking.com, Groupon, Living Social, etc.) -Complete third party commission reports at the end of every month and send off payment-Code invoices and log in company PO checkbook -Submit performance reviews, incident reports, write ups, etc.

TECHNICAL RESPONSIBILITIES:-Reset the servers when computer programs go down -Confirm reservations for rooms according to the room's availability issued by the –Revenue Manager accords the rates that are currently in effect and arranges the billing according to hotel procedures-Update the inventory extranet immediately and accurately if there are any changes-Send out confirmation slips/guest folios promptly if requested-Handle any request for amenities or transportation promptly and accurately-Update guest history records, travel agency/company records and account receivable records on a regular basis-Handle the reservation correspondence accurately and neatly-Prepare any Reservation report needed by staff and/or management

Reservations Agent (October 2015-March 2016) -Responds to inquiries from guests, travel agents, and referral networks concerning reservations arriving by telephone, email and fax -Tracks future room availability on the basis of reservations -Provides guests with information about the property, room types, rates and packages available to them -Knows the type of rooms available as well as their location and layout -Prepares list of expected arrivals for the Front Office -Processes third party billing for guests due out of the hotel and advance reservation deposits when appropriate -Consistently updates room availability through all distribution channels -Communicates reservation information to the front desk and management when necessary -Corresponds with guests to learn their needs in order to provide an outstanding guest experience -Promotes goodwill by being courteous, friendly, and helpful to guests, mangers, and fellow employees

The Vine at Bridges 480 Hartz Avenue, Danville, CA 94526 Bartender – Keyholder (Janurary 2015-September 2015) -Served guests over 60 wines by the glass from various local and international regions -Performed various bartending duties -Opening and closing the bar -Serving guests and building customer relationships

-Creating and maintaining wine club member relationships -Stocking inventory -Expanding and sharing wine knowledge -Performed office duties -Deposits/withdrawals -Balancing the register -Working with Aloha POS system -Closing out the entire bar/restaurant -Event set up, execution and take down Sonoma Wine Country Weekend (SWCW);

Sonoma Valley Vintners & Growers Alliance (SVVGA) 783 Broadway, Sonoma, CA 95476 Event Assistant- (June 2014-September 2014)

Performed administrative and On-site event duties for various SWCW and SVVGA events including: -Hospitality coordination for SWCW VIP guests -Created and maintained invitation lists using Excel (ranging from 200 to 2,000 people) -Created vendor invoices and tracked payments received -Updated both SWCW and SVVGA websites -Live and online auction bidder fulfillment

-Managed VIP ticketing concierge for every SWCW event -Operated the Convergence online ticketing portal -Updated and distributed weekly ticketing sales reports to all SWCW team members -On-site management duties included meeting deadlines related to event set up, execution and registration lead for all five of SWCW events over Labor Day weekend 2014 http://sonomawinecountryweekend.com/

The Mountain Winery 14831 Pierce Rd Saratoga, CA 95070 Event Planning Intern (September 2013-December 2013)

-On-site event management duties for corporate meetings, weddings, special events, including event setup, creating signage and assisting client parties, and coordinating with vendors. -Performed Office and Administrative duties including:

-Creating and editing BEOs with Caterease program -Sending out “Survey Monkey” to determine customer satisfaction -Managed payments for individual contracts -Designing floor plans with MS Visio to optimize environment -Request and affirm event insurance

Jerri Woolworth Weddings and Events, LLC. 11243 Fiesole Street Las Vegas, NV 89141 Event Assistant (October 2013) Epicurean Charitable Foundation MENUS 2014

-Gala presentation set up for ECF event -Floor plan execution -Worked guest registration -Solutions manager for duration of event https://www.youtube.com/watch?v=PJ8eYjIDF2Q

(JUNE 2012) Grace Ormonde Wedding Style Magazine Event 2012 -Personal Assistant to Owner -Provided coordination and communication with vendors, staff, clients, etc. -Supported three events in one evening: Luxury Event, Grace Ormonde Wedding Style

Magazine book signing, and surprise wedding -Facilitated 24/7 contact with bride/groom, camera crew, Jerri and staff -Ran errands for event supplies

The Gardens at Heather Farm 1540 Marchbanks Drive Walnut Creek, CA 94598 Special Events Intern (June 2013-September 2013)

-On-site Coordinator for weddings and special events -Supported marketing of the venue (bridal tours, web design, photos, etc.) -Mediated relationships between vendors and clients -Minimal administrative duties

Education: San Jose State University -B.S. in Hospitality Management, with a concentration in Event Planning, May, 2014 ServSafe Certified

-Successfully completed the standards set forth for the ServSafe Food Protection Manager Certification Examination by the National Restaurant Association (NRA)

Community and University Societies San Jose State Cheerleader-Fall 2009

National Charity League Member (2003-2009) http://www.nationalcharityleague.org/ Alumni Association Member (2009-Present) Skills & Software:

Event Management & ExecutionRetail OperationsProduct Sales

Customer ServiceMicrosoft Literate (Word, Excel,PowerPoint, OneNote, Outlook, etc.)Social Networking (Facebook, LinkedIn,Instagram, Pinterest)Google (Docs, Chrome, Maps, World,Gmail, Drive, Blogger, Google+)

Convergence (Online Ticketing Portal)Central DesktopWindows Movie MakerCatereaseMS VisioOPERA (Property Management System)SynXis (Hotel Reservation System)RezQueueIDeaS (Revenue Management System)Rainmaker

References: (Available upon request)