Lucie Lamoureux

Bellanet International Secretariat

Knowledge Sharing –Concepts, techniques and tools

Dilbert (or Dogbert) on Knowledge Management

Data, Information, Knowledge

Data“1855AC313”

Information“Air Canada flight

313 leaves New York at 18:55”

Knowledge“…That’s not a

good flight; often busy and delayed.”

Nature of Knowledge

Quite literally, what people know Knowledge is experience, insights,

skills, concepts, feelings, ideas, ways of thinking or working

Highly contextual Intangible, difficult to measure

Tacit vs. Explicit Knowledge

Only a small portion of what we know is codifiable or “explicit”

The vast majority of knowledge is uncodifiable or “tacit”

Iceberg Metaphor taken from SigmaConnect http://www.sigmaconnect.com

Knowledge Management Cycle

Activity

Training andProcesses

LessonsLearnt

KnowledgeAssets

Create, discover, capture

Distill, validate,share

Adopt, adapt, share

Apply

Why share knowledge? Opportunity to learn through

interactions with peers Increases work effectiveness, e.g.

through problem-solving Learning from experiences can

help prevent from reinventing the wheel

New ideas and solutions can lead to more innovations, out-of-the box thinking

Best Knowledge Repository A Community or Group of people

Best Knowledge Transfer Technology

Face-to-Face Interaction

Not always possible but everything else aspires to it

Conversations Stories

People are the Key…

Storytell

ing

After Action

ReviewPeer Assist

Communities of practice

Knowledge Fairs

Open Space

meetings

Exit interview

Mentoring

Collaborative ToolsCollaborative Tools

Digital Digital

VideoVideo

Email/mailing listEmail/mailing listTeleconferenceTeleconference

Face-to-FaceFace-to-Face

Use a Spectrum of Use a Spectrum of TechnologiesTechnologiesIntranetsIntranets

Technology… Necessary for

distributed organizations / communities

Should facilitate the way people already work

Should support the process, not drive it

What do you think…

What are the ways that we are sharing knowledge at Euractiv?

What do we do well? What don’t we do well?

What is the critical knowledge that needs to be shared?

An After Action Review… Simple process to capture lessons

learned by a team Aims to generate recommendations for

improved future performance Opportunity to reflect and readjust Facilitated process – safe, non-

confrontational environment

After Action Review Questions

What was supposed to happen? What actually happened? Why were there differences?

What worked? What didn’t work as well? What would you do differently next time?

A Peer Assist … An event that brings together individuals

(peers) to share their experiences and insights on an identified challenge or problem

Problem-solving aspect but also promotes shared learning

Used within project teams or stand alone Facilitated process – encourage

participation, mutual support