KONFEREN KEBANGSAAN

AMALAN TERBAIKPIHAK BERKUASA TEMPATAN

2016PERKONGSIAN KE ARAH PERKHIDMATAN BERTARAF 5 BINTANG

KERTAS KERJA 3 :INOVASI PIHAK BERKUASA TEMPATAN & SEKTOR AWAM– IMPAK AMALAN TERBAIK DAN CABARAN

ENCIK NASER BIN JAAFARCOOM AIM

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Inovasi Pihak Berkuasa Tempatan danSektor Awam

Impak Amalan Terbaik & Cabaran

30 Mei 2016

Naser JaafarKetua Pegawai Operasi

AGENSI INOVASI MALAYSIA

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We employ multiple approaches

towards innovation…Making selective investments to catalyse new ventures and startups (future leaders in innovation)

Providing support to mid-size and large organisations on innovation

Catalysing greater collaboration activities between industry and academia to generate commercial-ready IP

Equipping Malaysia’s next generation with ability to think critically and creatively

Defining national strategies to transform identified strategic sectors of the future

Catalysing the social sector eco-system to enable strategic public-private collaboration & citizen empowerment

AGENSI INOVASI MALAYSIA

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What is the definition of public sector innovation?

AGENSI INOVASI MALAYSIA

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Definition by Canadian Government

Innovation is defined as a commitment by governments to recognize and act upon new ideas, new operating methods and new ways of delivering

services. It also includes finding new ways to maximize resources by engaging with the public, taking new

risks and harnessing new technologies.

Perspective from Canada

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Sumber: Deloitte

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Conversation with 100 Senior PublicSector Officers

• What were observed

1. Political roadmap needs transformation

2. Innovation is limited to operations

3. Low impact innovation with no continuity

4. No collaboration and sharing of knowledge in government

5. Lack human capital and new talent

• What needs to change

1. Need more forum on innovation.

2. Long term innovation strategy

3. Sharing and implementing innovation across Ministries

4. Focus on attracting and developing human capital at all levels

Pop Quiz

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33 33 25

Statistics on public sector delivery

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33% 33% 25%

Don’t know whereto go to

get services

Cannot get intouch with

Officer in Charge

Not satisfiedwith service

Perspective from EU

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European Public Sector Innovation Scoreboard 2013

- A pilot exercise -

Definition of public sector innovation by EU

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Innovation is seen as means to address growing budgetary

pressures, throughmore efficient administration or

service delivery, and new societal demands, through different and

more effective service design.

MEASUREMENT FRAMEWORK

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OUTPUT5. Innovator Perkongsian organisasi Perkongsian

perkhidmatan Produktiviti sektor

awam6. Effect on business Penambahbaikkan

kepada perniagaan Impak kepada

perniagaan7. Government Procurement Pemandu inovasi Perolehan teknologi

tinggi Pentingnya inovasi

dalam perolehan

ACTIVITIES3. Capacity Inovasi perkhidmatan Inovasi proses

4. Support & derailer Halangan dalaman Halangan luaran Penglibatan pihak

Pengurusan Pengetahuan luaran Kekerapan mesyuarat

pekerja

ENABLER1. Human capital Perjawatan kreatif Penjawat awam

berijazah

2. Public service quality Keberkesanan Kualiti

perundangan Penggunaan ICT Khidmat Online Indeks e- Govt

Summary from EU

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1. Data for public sector innovation is not comprehensive and inconsistent

2. Financial challenges3. Lack of support from top management4. Need to comply with policy5. Businesses that use services from innovative public sector

reported increase in productivity and innovative practices6. More data is needed to evaluate innovation7. More enhancement is needed to establish the assessment

and benchmark for public sector8. Resistance to change 9. Risk averse culture

Why is PBT & public sector innovation important?

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Urbanization Demographic change

Reality in the future…

Year

1950

1970

1990

2010

2020

2030

Urban

20.4%

33.5%

49.8%

68.2%

73.5%

77.6%

Urban Poor

($2.5k)

Urban Income

$12.2k

$4.6k

$1.8k

Urban Poor ~ 50% More women & elderly

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…pressure to deliver services increase

Education Crime Healthcare

Demand exceeds supply

Hence, need PSDT

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Perspective from financial challenges

Jangkaan

permintaan Rakyat

Permintaan normal

Rakyat

Malaysia memerlukan USD15 bilion dan

negara perlu mencari dana…

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Malaysia needs to be innovative …

OU

TP

UT

Sekiranya kita

meningkatkan efisensi

sebanyak 0.5%, negara

akan menjimat RM16b

setahunKita perlu meningkatkan

efisensi sebanyak 1.5%

untuk mendapat

USD15 B

Types of Innovation

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Challenges for Local Council & Public Sector

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1. Prudent budget management

2. New technology moving too fast

3. Influence of social media

4. Monopolistic service provider

5. Adopting culture of innovation

Framework for Local Council Innovation

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Best Practices for Local Authorities

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1. Innovation strategy – Why?

2. Innovation leadership – Who?

3. Innovation Investment – How much?

4. Innovation culture – Risk appetite

5. Ideas & experimentation – What?

6. External collaboration – With who?

7. Innovation Execution – How to

8. Value creation - Measurement

Contoh sektor awam

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Jabatan Kerja Raya

Majlis Bandaraya MelakaBersejarah

Kementerian Kesihatan

Jabatan Kerja Raya

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Product Innovation • Penambahbaikan Papan Tanda Arah di Kuantan

Projek Penambahbaikan Papan Tanda Arah di Kuantan

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Before and after innovation…

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Before and after (continued)

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Impact to public

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1. Keselamatan pengguna jalanraya bertambah baik berikutan panduan awal trafik sejauh 300m sebelum simpang

2. Papan Tanda Arah yang tidak terhalang dengan saiz font yang lebih besar

3. Pengurangan aduan kerana Papan Tanda Arah yang terhalang, mengelirukan dan tidak berterusan

4. Pengesahan Papan Tanda Arah di persimpangan memberi keyakinan kepada pengguna jalanraya

5. Pengurangan kesesakan lalulintas memberi penjimatan masa dan petrol.

Impact to Government

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1. Optimisasi ruang papan tanda arah menghasilkan penjimatan kos

2. Pengurangan aduan

3. Pengurangan kemalangan

4. Penjimatan RM8 juta

Projek melibatkan 17 Rakan Projek

Majlis Bandaraya Melaka Bersejarah

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Product & Service Innovation • Vermicompost• Photocatalyst for Internal Air Quality

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35

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Innovation at Ministry of Health

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1. Hospital has only one chemotherapy facility

2. Patients wait for almost 120 days

3. To reduce waiting time, hospital suggested to acquire another chemotherapy facility

Long waiting time forchemotherapy

Source of Problem

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1. Hospital only provide single shift for chemotherapy treatment

2. Oncologist do more than “Specialist” duties

Innovative solution

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Video HospitalSultan Ismail, Johor

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Terima kasih