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KPIs (Key Performance
Indicator) in Cardiovascular
and Thoracic Patients.”
Duangkamol Wattradul
APN, D.N.S.
Introduction
KPIs play an important role in the performance measurement process by assisting to categorize and properly measure levels of service performance.
The National Standards for National Quality Assurance recognize the use of KPIs as a part of the process to analytically monitor, evaluate and constantly improve the quality of care.
The Benefit of KPIs
Quality KPIs are determined to detect suboptimal
care either in structure, process or outcome, and
can be used as a tool to guide the process of
quality improvement in health care.
Improving KPIs of care requires performance measurement and feedback.
What are Quality indicators?
An instrument that is used to assess MEASURABLE ASPECT of Patient care as a guide to assessing
Performance of the health care organization or
individual practitioners within organization.
JCI AHO
How to use KPIs
Using key performance indicators at a local
level assists organizations to develop an insight
into safe and effective care processes.
KPIs are used for improvements in quality and safety at organizational level, facilitating
improvements in local service delivery, using as
a tool to evaluate providers at a national, system level.
Development of KPIs
1. Define the audience and use for measurement
The audience refers to the person or group for whom the
KPIs will aid decision-making and can be the service-
user, the clinician, the public, the facility or the
healthcare system.
For example
a patient waiting for surgery will be more interested in the
average waiting time for that surgery, rather than the number of people on the waiting list.
average waiting time for heart surgery
Development of KPIs
2. Consult with stakeholders and advisory group
The advisory group membership should include
the relevant health professionals and stakeholders
for the area being measured.
Clinician membership should be multidisciplinary
with members recognized as experts in their respective professions.
Consult with stakeholders and advisory group
Institute for Clinical Evaluative Sciences
International environmental scan - heart failure
indicators •15 indicator sets
•50 unique indicators
•Most common indicators
–ACEI/ARB in LVSD in eligible (15/15)
–Beta-blocker in LVSD in eligible (12/15)
–Evaluation of LV systolic function (10/15)
–Anticoagulants in AF in eligible (8/15)
–Assessment of patient weight (7/15)
–Patient education/discharge instructions (8/15)
–Appropriate initial laboratory tests/assessments in newly diagnosed (4/15)
–Assessment of clinical signs and/or symptoms of volume overload (4/15)
–Laboratory tests for patients on ACEI/diuretics/digoxin (4/15)
Abrahamyan et al. CJC 2012
Canadian Cardiovascular Society (CCS)
Heart Failure QI’s (2013)
•Daily assessment of blood chemistry: Electrolytes,
BUN, creatinine
•Chest x-ray completed as part of initial evaluation
•In hospital use of ACE or ARB
•Assessment of left ventricular function
•Documentation of 30 day readmission rate
•Patient education re heart failure management 10
http://ddqi.ccs.ca
Development of KPIs
3. Choose the area to measure Service-user safety KPIs can be generic, measuring standardized mortality rates and adverse events or they can be more specific, measuring healthcare.
infection, preventable surgical complications
medication safety
Other service-user safety KPIs monitor adverse events such as falls and bedsores.
Some KPIs of Heart failure were collected
manually using a discharge checklist
Choose the area to measure
Some KPIs of Heart failure were collected manually
using a discharge checklist
Prescription of ACE inhibitor/ARB and beta blockers
at discharge
Evaluation of left ventricular function (Ejection
fraction)
Completion of patient teaching.
Development of KPIs
4. Achieve a balance in measurement
the “balanced scorecard” which was originally developed by Kaplan and Norton and suggests four perspectives of a performance indicator set to provide a comprehensive view of the performance of an organization:
service user perspective measures how an organization meets the assessed needs and expectations of the service user
internal management perspective measures the key business processes that
have been identified as necessary for a high quality and effective service
continuous improvement perspective measures the ability of the organization's systems and people to learn and improve
financial perspective measures the efficient use of resources to achieve the organizations objectives.
The “Three Es” framework
economy which measures the acquisition of
human and material resources of the
appropriate quality and quantity at the
lowest cost
efficiency which measures the capacity to
provide effective healthcare using minimum
resources
effectiveness which measures the degree to
which the organization attains established goals.
In the United Kingdom, the
performance assessment framework
measures performance in six main
areas:
health improvement
fair access
effective delivery of appropriate care
efficiency
service-user/carer experience
health outcomes.
Development of KPIs
5. Determine selection criteria
Validity Does the KPI measure what it is supposed
to measure?
Reliability Does the KPI provide a consistent
measure?
explicit evidence base Is the KPI supported by
scientific evidence or the consensus of
experts? KPIs should be based on scientific
evidence
Development of KPIs
5. Determine selection criteria
Specificity Does the KPI actually capture changes that
occur in the service for which the measure is intended?
Relevance What useful decisions can be made from
the KPI?
Balance Do we have a set of KPIs that measure
different aspects of the service?
Tested Have national and international KPIs been
considered?
Development of KPIs
5. Determine selection criteria
Safe Will an undue focus on the KPI lead to potential
adverse effects on other aspects of quality and
safety?
Avoid duplication Has consideration been given to
other projects or initiatives?
Timeliness Is the information available within an
acceptable period of time to inform decision-makers?
Development of KPIs
6 Define the indicator
6.1 Identify the target population
6.2 Define the target to be achieved
6.3 Threshold for action
6.4 Action
Conclusion
The KPIs should be selected with consensus of interdisciplinary team and associated with quality of care, risk adjustment, and preventable death. The set of consensus quality KPIs of cardiovascular and thoracic patients can be use in standard list and should be monitor by health care team in order to evaluate and improve their competency of care continuously.
QUESTION?