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  • Kumon Employee Manual i

    Kumon Employee Manual

    Sumiya Pirbhai TECM 2700

    05/03/13

  • Table Of Contents iii

    Table of Contents

    Contents Table of Contents ...................................................................................................................................... iii

    Introduction ................................................................................................................................................. v

    Handbook Overview ............................................................................................................................... v

    Federal Rules and Requirements .............................................................................................................. 3

    EMPLOYEE RECEIPT AND ACCEPTANCE ......................................................................................... 3

    CONFIDENTIALITY POLICY AND PLEDGE ...................................................................................... 3

    Equal Employment Opportunity ........................................................................................................ 4

    Policy against Workplace Harassment ............................................................................................. 5

    Employee Solicitation ......................................................................................................................... 6

    Kumon Employment ................................................................................................................................... 9

    Definition of Terms ............................................................................................................................. 9

    Hours of Work ..................................................................................................................................... 9

    Attendance and Punctuality .............................................................................................................. 9

    Working Overtime ............................................................................................................................. 10

    Position Description .................................................................................................................................. 13

    Front Desk ......................................................................................................................................... 14

    Data Entry .......................................................................................................................................... 14

    Junior Kumon .................................................................................................................................... 14

    Primary Leaners ................................................................................................................................ 15

    Grader Instructors ............................................................................................................................ 15

    Floater Instructors ............................................................................................................................ 16

    Manual Index ............................................................................................................................................. 18

  • Introduction v

    Introduction In 1958 Toru Kumon founded the Kumon Institute of Education. Kumon is a math and

    reading program intended to supplement rather than replace school lessons. Students do

    not work together as a class, but progress through the curriculum at their own pace,

    moving on to the next level when they have achieved mastery of the previous level.

    Students are guided by trained

    Kumon Instructors and Assistants.

    At Kumon, the math and reading

    programs help children of all ages

    and levels become eager,

    independent self-learners. Unlike

    tutoring sessions, Kumon helps

    children learn how to learn on their own, and develops strong academic skills. Our

    students gain a sense of confidence that will help them in the classroom and beyond.

    Kumons motto is there is Success at any age and any level.

    Handbook Overview

    The Kumon Employee Handbook, has been developed to provide general

    guidelines about Kumon policies and procedures for employees. It is a guide to

    assist you in becoming familiar with some of the privileges and obligations of

    your employment. None of the policies or guidelines in the Handbook is intended

    to give rise to contractual rights or obligations, or to be understood as a guarantee

    of employment for any specific period of time, or any specific type of work.

    Kumon will provide each individual a copy of this Handbook upon employment.

    All employees are expected to abide by it. The highest standards of personal and

    professional ethics and behavior are expected of all Kumon employees. Further,

    Kumon expects each employee to display good judgment, diplomacy and courtesy

    in their professional relationships with members of Kumons Board of Directors,

    committees, membership, staff, and the general public.

  • Chapter 1 1

    Fly Page Chapter 1

  • Chapter 1 3

    Federal Rules and Requirements

    EMPLOYEE RECEIPT AND ACCEPTANCE

    I hereby acknowledge receiving the Kumon Employee Handbook. I understand

    that it is my continuing responsibility to read and know its contents. I also understand and

    agree that the Employee Handbook is not an employment contract or any specific period of

    employment or for continuing or longterm employment. Therefore, I acknowledge and

    understand that unless I have a written employment agreement with Kumon that provides

    otherwise, I have the right to resign from my employment with Kumon at any time with or

    with or without cause, and that Kumon has the right to terminate my employment at any time

    with or without notice and with or without cause. I have read, understand and agree to all of

    the above. I have also read and understand the Kumon Employee Handbook. I agree to return

    the Employee Handbook upon termination of my employment.

    Signature _____________________________________________

    Print Name ____________________________________________

    Date ________________________

    CONFIDENTIALITY POLICY AND PLEDGE

    Any information that an employee learns about Kumon, or its members or donors, as a result

    of working for Kumon that is not otherwise publicly available constitutes confidential

    information. Employees may not disclose confidential information to anyone who is not

    employed by Kumon or to other persons employed by Kumon. The disclosure, distribution,

    electronic transmission or copying of Kumons confidential information is prohibited. Any

    employee who discloses confidential Kumon information will be subject to disciplinary

    action (including possible separation), even if they do not actually benefit from the disclosure

    of such information. I understand the above policy and pledge not to disclose confidential

    information.

    Signature: _______________________________

    Print Name: ____________________________

    Date: __________________

  • 4 Kumon Employee Manual

    Equal Employment Opportunity

    Kumon shall follow the spirit and intent of all federal, state and local employment

    law and is committed to equal employment opportunity. To that end, the Board of

    Directors and Executive Director of Kumon will not discriminate against any

    employee or applicant in a manner that violates the law. Kumon is committed to

    providing equal opportunity for all employees and applicants without regard to

    race, color, religion, national origin, sex, age, marital status, sexual orientation,

    disability, political affiliation, personal appearance, or any other characteristic

    protected under federal, state or local law. Kumons policy regarding equal

    employment opportunity applies to all aspects of employment, including

    recruitment, hiring, job assignments, promotions, working conditions, etc. The

    Executive Director shall act as the responsible agent in the full implementation of

    the Equal Employment Opportunity policy.

    Kumon will not tolerate any form of unlawful discrimination. All employees are

    expected to cooperate fully in implementing this policy. In particular, any

    employee who believes that any other employee of Kumon may have violated the

    Equal Employment Opportunity Policy should report the possible violation to the

    Executive Director. If Kumon determines that a violation of this policy has

    occurred, it will take appropriate disciplinary action against the offending party.

    Kumon is also committed to complying fully with applicable disability

    discrimination laws, and ensuring that equal opportunity in employment exists at

    Kumon for qualified persons with disabilities. All employment practices and

    activities are conducted on a nondiscriminatory basis. Reasonable

    accommodations will be available to all qualified disabled employees, upon

    request, so long as the potential accommodation does not create an undue

    hardship on Kumon. Employees who believe that they may require an

    accommodation should discuss these needs with the Executive Director.

  • Chapter 1 5

    If you have any question regarding this policy, please contact the Executive

    Director, or their designee.

    Policy against Workplace Harassment

    Kumon is committed to providing a work environment for all employees that is

    free from sexual harassment and other types of discriminatory harassment.

    Employees are expected to conduct themselves in a professional manner and to

    show respect for their coworkers. Kumons commitment begins with the

    recognition and acknowledgment that sexual harassment and other types of

    discriminatory harassment are, of course, unlawful.

    To reinforce this commitment, Kumon has developed a policy against harassment

    and a reporting procedure for employees who have been subjected to or witnessed

    harassment. This policy applies to all workrelated settings and activities, whether

    inside or outside the workplace, and includes business trips and businessrelated

    social events. Kumons policy against harassment covers employees and other

    individuals who have a relationship with Kumon which enables Kumon exercise

    some control over the individuals conduct in places and activities that relate to

    Kumons work.

    If Kumon determines that a violation of this policy has occurred, it will take

    appropriate disciplinary action against the offending party, which can include

    counseling, warnings, suspensions, and termination. Employees who report

    violations of this policy and employees who cooperate with investigations into

    alleged violations of this policy will not be subject to retaliation. Upon

    completion of the investigation, Kumon will inform the employee who made the

    complaint of the results of the investigation.

  • 6 Kumon Employee Manual

    Compliance with this policy is a condition of each employees employment.

    Employees are encouraged to raise any questions or concerns about this policy or

    about possible discriminatory harassment with the Executive Director.

    Employee Solicitation

    Employees are prohibited from soliciting (personally or via electronic mail) for

    membership, pledges, the collection of money or for any other unauthorized

    purpose anywhere on Kumon property during work time, especially those of a

    partisan or political nature. Work time includes time spent in actual

    performance of job duties but does not include lunch periods or breaks.

    Nonworking employees may not solicit or distribute to working employees.

    Persons who are not employed by Kumon may not solicit or distribute literature

    on Kumons premises at any time for any reason.

    Employees are prohibited from distributing, circulating or posting (on bulletin

    boards, refrigerators, walls, etc.) literature, petitions or other materials at any time

    for any purpose without the prior approval of the Executive Director or his/her

    designee.

    If there are any questions about this policy, please contact he Executive Director,

    or his/her designee.

  • Chapter 2 7

    Fly Page Chapter 2

  • Chapter 2 9

    Kumon Employment

    Definition of Terms

    1. Employer. The Kumon is the employer of all fulltime, parttime and temporary

    employees. An employee is hired, provided compensation and applicable benefits,

    and has his or her work directed and evaluated by Kumon.

    2. FullTime Employee. A Full Time Employee regularly works at least 35 hours per

    week

    3. PartTime Employee. A Part Time Employee regularly works less than 35 hours

    per week but no less than 17 hours per week

    4. Temporary Employee. An individual employed, either on a fulltime ortime basis,

    for a specific period of time less than six months.

    Hours of Work

    The normal work week for Kumon consist of five (5), seven (7) hour days.

    Ordinarily, work hours are from 3:30 p.m.- 8:00 p.m., Monday through Thursday,

    and Saturday 9:30a.m.- 12:00p.m. Employees may request the opportunity to

    vary their work schedules (within employerdefined limits) to better

    accommodate personal responsibilities. Work assignments as well as hours of

    employment that best suits the needs of the work to be done by the individual

    employee; are determined by the facility director.

    Attendance and Punctuality

    ` Attendance is a key factor in your job performance. Punctuality and regular

    attendance are expected of all employees. Excessive absences (whether excused

    or unexcused), tardiness or leaving early is unacceptable. If you are absent for any

    reason or plan to arrive late or leave early, you must notify your supervisor as far

    in advance as possible and no later than one hour before the start of your

    scheduled work day. In the event of an emergency, you must notify your

    supervisor as soon as possible.

  • 10 Kumon Employee Manual

    For all absences extending longer than one day, you must telephone your

    immediate supervisor prior to the start of each scheduled workday. When

    reporting an absence, you should indicate the nature of the problem causing your

    absence and your expected returntowork date.

    Excessive absences, tardiness or leaving early will be grounds for discipline up to

    and including termination. Depending on the circumstances, including the

    employees length of employment, Kumon may counsel employees prior to

    termination for excessive absences, tardiness or leaving early.

    Working Overtime

    Overtime pay, which is applicable only to NonExempt Employees, is for any

    time worked in excess in a work week. Only the Executive Director or his or her

    designee, upon the request of an employees supervisor, may authorize overtime.

    Overtime rate is calculated the same as regular time. Payment depends on the

    amount of extra hours one puts in and the current salary the employee has.

    Payment of overtime will be provided in the pay period following the period in

    which it is earned.

    Paychecks are distributed on the 15th and the last day of each month, except when

    either of those days falls on a Saturday, Sunday or holiday, in which case

    paychecks will be distributed on the preceding workday. Timesheets are due to

    the Executive Director within two days of each pay period. All salary deductions

    are itemized and presented to employees with the paycheck. Approved salary

    deductions may include: federal and state income taxes; social security, Medicare,

    and state disability insurance; voluntary medical and group hospitalization

    insurance premiums (if in force and if paid by employee) and other benefits (e.g.,

    life insurance, retirement).

  • Chapter 3 11

    Fly Page Chapter 3

    Primary Learner

  • Chapter 3 13

    Position Description

    Each position shall have a written job description. In general, the description will include the:

    purpose of the position, areas of responsibilities, qualifications required, salary range, and

    working conditions affecting the job, e.g., working hours, use of car, etc. The supervisor(s) or

    the Executive Director shall have discretion to modify the job description to meet the needs

    of Kumon. The following position will be outlined:

    Front Desk

    Data Entry

    Junior Kumon

    Primary Learners

    Grader Instructors

    Floater Instructors

  • 14 Kumon Employee Manual

    Front Desk

    The purpose of this position is to help the supervisor and the center flow with ore

    ease. No prior experience is needed for this position. The personal should be able to

    talk to parents and handle 2-3 tasks at once. The starting salary is minimum wage,

    but will increase with the tie spent and achievement of the personal. Responsibilities

    include:

    Answering the phone

    Checking in students

    Adjusting work and folders

    Answering parent questions

    Making appointments

    This personal will have to arrive earlier than most, and will need to put in extra hours.

    Data Entry

    The Purpose of this position is to entry all paper work into the system, providing a

    more effective way of keeping documentation. The personal working this position

    should be well acquitted with the computer. This personal may also have to have to

    help out the front desk personal when needed or directed. The starting salary is

    minimum wage, but like other positions will increase with performance.

    Responsibilities include:

    Entering all of the childrens work

    Entering test

    Entering contracts

    This personal is provided training upon start of the job.

    Junior Kumon

    The position acts as a Teacher to those students coming from the primary learner

    tables, or those who are older and just enrolled in Kumon At this table the children

  • Chapter 3 15

    further develop their skills. Prior experience is not needed for this position, but the

    personal need to be able to handle two children at once. Starting salary is minimum

    wage - $10.00 and increases with performance .Responsibilities include the

    following:

    Attending to two kids

    Guiding the child through the worksheet

    Answering questions

    Grading assignments

    This personal is provided with a separate training manual, with a breakdown of the

    responsibilities of requirements of the job. Training is also provided.

    Primary Leaners

    This position acts as a teacher to those students who are between the ages of 3-5.

    This is where primary development of skills is facilitated. No Prior experience,

    but the personal must be able to handle kids two kids between the ages mentions

    above. Starting salary is minimum wage - $10.00 and increases with performance.

    Responsibilities include the following:

    Attending to two kids

    Guiding the child through the worksheet

    Answering questions

    Grading assignments

    This personal is provided with a separate training manual, with a breakdown of

    the responsibilities of requirements of the job. Training is also provided

    Grader Instructors

    The purpose of this position is to help the teachers and to help the flow of the

    classroom. No past experience is needed for this position, but must be able to

    grade fast and with accuracy. The starting salary is minimum wage, but like other

  • 16 Kumon Employee Manual

    positions will increase with performance. Responsibilities include grading

    childrens work and assisting when directed. Training is provided upon start.

    Floater Instructors

    This position acts as a teacher and supervisor. No prior experience is needed for

    position, but one must be able to stand and move around for long periods of time.

    One is usually reaches this position thought a promotion. Salary starts at minimum

    wage - $9.00. Responsibilities include:

    Assisting students

    Supervising the classroom

    Transferring graded work to data entry personal

    Picking up folders

    Help grading

    Talking to students

    Fixing folders

    This personal must be able to stay late after class for remaining students. Just also be

    able to assist all levels of questions

  • Chapter 3 17

    Fly Page Manual Index

  • 18 Kumon Employee Manual

    Manual Index

    A academic, 5

    acceptance, 3, 9

    accommodation, 10

    accommodations, 10

    acknowledge, 9

    act, 10

    action, 9-10

    activities, 10

    actually, 9

    affiliation, 10

    age, 5, 10

    agent, 10

    ages, 5

    agree, 9

    agreement, 9

    appearance, 10

    applicable, 10

    applicant, 10

    applicants, 10

    applies, 10

    appropriate, 10

    assignments, 10

    assist, 5, 9

    Assistants, 5

    attendance, 3

    available, 9-10

    B behavior, 5

    believe, 10

    benefit, 9

    Board, 5, 10

    C characteristic, 10

    children, 5

    class, 5

    classroom, 5

    color, 10

    committed, 10

    committees, 5

    conditions, 10

    confidential, 9

    confidentiality, 3, 9

    constitutes, 9

    contact, 10

    contents, 9

    continuing, 9

    contract, 9

    curriculum, 5

    D Data Entry, 3, 15-16

    description, 3

    designee, 10

    desk, 3

    diplomacy, 5

    Director, 10

    Directors, 5, 10

    disabilities, 10

    disability, 10

    disabled, 10

    disciplinary, 9-10

    disclose, 9

    discriminate, 10

    discrimination, 10

    discriminatory, 10

    distribution, 9

    donors, 9

    E education, 5

    electronic, 9

    employed, 9

    employee, 1, 3, 5, 9-10

    employees, 5, 9-10

    employment, 3, 5, 9-10

    equal, , 10

    Executive, 10

    F federal, 3, 9-10

    Floater Instructors, 3, 15, 17

    form, 10

    founded, 5

    Front Desk, 3, 15

    G Grader Instructors, 3, 15, 17

    guarantee, 5

    guide, 5

    guided, 5

    guidelines, 5

  • Chapter 3 19

    H handbook, 5, 9

    harassment, 3

    help, 5

    helps, 5

    hiring, 10

    hours, 3

    I implementation, 10

    implementing, 10

    independent, 5

    individual, 5

    information, 9

    institute, 5

    Instructors, 5

    intended, 5

    intent, 10

    J job, 10

    judgment, 5

    Junior Kumon, 3, 15-16

    K Kumon, 1, 3, 5, 9-10

    Kumon s , 5

    L law, 10

    laws, 10

    learn, 5

    learners, 5

    learns, 9

    lessons, 5

    level, 5

    levels, 5

    local, 10

    M mastery, 5

    math, 5

    members, 5, 9

    membership, 5

    motto, 5

    N national, 10

    notice, 9

    O obligations, 5

    offending, 10

    opportunity, 3, 10

    opportunity, 10

    orientation, 10

    overtime, 3

    overview, 3, 5

    P period, 5, 9

    pledge, 3, 9

    pledge, 9

    policies, 5

    policy, 3, 9-10

    position, 3

    practices, 10

    Primary Learner, 3, 15, 17

    privileges, 5

    procedures, 5

    professional, 5

    program, 5

    programs, 5

    progress, 5

    prohibited, 9

    promotions, 10

    protected, 10

    public, 5

    publicly, 9

    punctuality, 3

    Q qualified, 10

    question, 10

    R read, 9

    reading, 5

    receipt, 3, 9

    recruitment, 10

    relationships, 5

    religion, 10

    rendering, 9

    replace, 5

    report, 10

    require, 10

    requirements, 3, 9

    resign, 9

    responsibility, 9

    responsible, 10

    result, 9

  • 20 Kumon Employee Manual

    rules, 3, 9

    S school, 5

    services, 9

    sessions, 5

    signature, 9

    solicitation, 3

    spirit, 10

    staff, 5

    standards, 5

    status, 10

    students, 5

    subject, 9

    success, 5

    supplement, 5

    T table, 3

    term, 9

    terminate, 9

    termination, 9

    terms, 3

    time, 5, 9

    tolerate, 10

    Toru, 5

    trained, 5

    transmission, 9

    tutoring, 5

    type, 5

    U undue, 10

    unlawful, 10

    V violated, 10

    violates, 10

    violation, 10

    W wage, 16-18

    without, 9-10

    work, 3,5

    working, 9-10

    workplace, 3