Lazada Slide

5/19/2018 Lazada Slide

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EIB 20203 Management Information System

Presenter :

Puteri Nurina Syairah Bt Shamshudin 62289113763Nurnamira Firuza Bt Roslan 62289113743

NurSyafiqah Bt Idris 62289113920

Syaza Fasiha Bt Sipal Anuwar 62289313068

Nurshahirah Bt Ismail 62289313191


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Company Background

Southeast Asias fastest growing online department store

Operating in Indonesia, Malaysia, Philippines, Thailand and Vietnam.

Part of Rocket Internet which originated from Germany.

Pioneering e-Commerce by offering a fast, secure and convenient online

shopping experience with a broad product offering in categories ranging

from consumer electronics to household goods, toys and sports

equipment.

Offer its customers the best possible offeringincluding multiple

payment options, free returns and extensive customer service and

warranty commitments.


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The executive summary of

Lazada Lazada Malaysia is a Rocket Internet Venture.

There have three types of system are using

which are :

- Warehouse Management System (WMS).

- E-commerce Payment System (EPS).

- Order Management System (OMS).


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Warehouse Management System of Lazada

Use JIT system

Merchandise management

Order management

Finance management

Inventory and warehouse management


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Inbound Process

Receiving

Putaway

PackingChecking

Quality

control


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Electronic Payment System

Order Management System

Credit/ Debit Card (Mastercard, Visa, AMEX and JCB)

BDO Installment

MegaLink

RCBC Web Shopper 0%

AMEX / JCB

Help Lazada without any programming knowledge

change store promotions, prices, images and products

in the web store.


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1. Create and

account

LazadasOrder Fulfillment


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2. Choose your

product


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3. Check product

information


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4. Confirm and

add item toshopping cart


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5. Proceed checkout

to made a payment


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6. Choosepayment method


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Check your order

status


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Lazada SDLC

BUSINESS ANALYSIS NEED

DATA ANALYSIS

Existing sources

internal and external

SYNTHESIS of MODEL

Data and objects

IMPLEMENT AND CREATE

Data warehouse,

environment

DESIGN AND PREDICT

Database, infrastructure

load process

UPDATE EXPLOIT

IMPROVE

Existing systems

Review and Feedback


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Staff

Tracking all the customer

orders and detect what kind

of good that have order from

the customer

Estimate weight of the parcel

from weights of the products

included on the order or get

weight from integrated

electronic scale.

Utilizes computerized name,

address, weight, shipping

method

People Who Use The System


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Supplier

Easy to know what

kind of good that

are provided

fill the online form

method if willing to

supply any goods

Know how to

working with

Lazada


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Customer

Choose what they

want to buy and place

their order in the

space that provided

Gets detail about

product, payment and

shipping method

Knows when they will

receive their parcel

through order

tracking.


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Advantages of the System

Time

Inventory

Control

Improved

Customer

Service

Increased

Productivity

Lower

Overhead


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Disadvantages of the System

Increased master

data maintenance

Additional process

step for receipt and

picking

Requires expertknowledge to

configure for

maximum benefit

More complex to

resolve problems

caused by incorrect

processing


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Recommendation

Update stock availability in the website faster to avoid

misunderstanding on the availability of product.

Increase the confirmation method in refund and return

product .

Dont give any confirmation if the product still unready.

Upgrade System Telecommunication


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If Lazada want to refund the product because there are

mistake data input as soon as possible they should confirm

with to the customer from email or telephone to avoid

misunderstanding when the goods receive to the customer.

Upgrade Inbound Process


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Conclusions

A Warehouse Management System can provide Lazada with

greater inventory visibility and improved warehouse efficiency

by enabling organizations to better and more accurately

deliver customer orders. Expedited orders can be reduced,

and the ability of staff to quickly pick and ship products is

made much easier.


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Documents

Lazada Slide