Business Information Technology Education

Administrative Technology I

Student Handbook

2013-2014

Student Expectations

Students will be expected to show the same professionalism in the classroom that would be expected of any professional in the field. This includes:

Attendance:

Students are expected to be present for each class period, on time. Students will be engaged in the classroom until the class period is over. If an absence is necessary, you are responsible for contacting your instructor to see about missed work and making that time up. Absences will result in points deducted from their daily grade until that time has been made up.

Behavior:

Students are expected to maintain positive behavior in the classroom. They will treat the instructor and classmates with utmost respect. Bad attitudes will be left outside the classroom. Students will be expected to behave as if they are in a professional working environment; this not only includes attitude, but appearance as well. Inappropriate behaviors will result in points being deducted from their daily grade, documented in student’s records and/or referral to the office. Students should pay special attention to hygiene and dress. Wednesday will be professional dress day, and part of the student’s extra credit grade will be determined by how well they participate in this activity.

Work Ethic:

Students will come into the classroom ready to work. They will grab their materials and head straight to their workstations, and begin assignments for the day. Students will keep their workstations neat, and in order, and keep walkways free of debris. Students will do their own work. Failure to do so can result disciplinary action and possible dismissal from the program. If a student needs help they should use all the resources they have first, and then seek help from the instructor. Students will adhere strictly to due dates for assignments, failure to do so can result in loss of points, a zero on an assignment, or dismissal from the program.

Instructor Expectations

Knowledge:

The Instructor should be knowledgeable in the subject matter being presented in the course. The Instructor should be committed to increasing their knowledge, and staying up to date with present knowledge. The Instructor should also convey the desire for continual learning to the students.

Preparedness:

The Instructor should always be prepared for the day’s activities before they walk into the classroom, including back up plans for complications, or students that work faster or slower than the other students. This includes being knowledgeable of policy and procedures, and methodologies to help all students learn to the best of their ability.

Professionalism:

The Instructor should convey the same level of professionalism expected by supervisors in prospective job markets to the students in order for them to exhibit the same level of professionalism when they leave the program and enter the workforce. The Instructor should also hold students accountable to exhibit the appropriate level of professionalism in the classroom.

Facilitation:

The Instructor should facilitate an environment where all students should feel comfortable and accepted for who they are, and not be afraid of discrimination or any other harm. They should also facilitate an appropriate environment for multi-level learners. Every student should feel as if they can reach their full potential in your classroom.

Resourcefulness:

The Instructor should be able to provide any and all resources the student might need to understand and complete assignments.

CTSO:

The Instructor should encourage active involvement in student organization, and encourage student to go beyond basic membership requirements.

Grading System

Daily Time Sheet- 20% of overall grade. Students will begin each week with 120 points. Points will be deducted for failure to be prompt, productive, correct behavior, and cleanliness.

Professional Day Participation-20 points extra credit per week. Every Wednesday will be Professional Day. To receive full credit student will dress professionally, and participate in “in-class” activity.

Weekly work & labs- 50% of overall grade. Students will complete their work as stated in the assignments sheet given to each student.

Tests-20% of overall grade. Students will be required to take the Microsoft Office Word, Microsoft Office Excel, Office Procedures, and Telephone Etiquette Brainbench Certification Exams. The student will be required to make an 85% on each exam to receive certification, but they can complete course without certification. Semester Finals will be at the end of each semester. Students may be exempt from finals in this class if they meet the exemption requirements. For the purposes of finals any 3 tardies will be equal to one unexcused absence.

Finals Exemption:

Grade AbsencesA 3B 2C 1

Late Work-will be accepted up to three weeks. Each week late will result in 10% grade reduction up to 30%. In the case the student has an excused absence, they will be given one day per excused absence to make up their work. There will be no time in class granted for this unless the student has already finished that weeks assignments. Students may come to the lab before school 7:30 am-7:55 am and after school 3:20 pm-4:00 pm. The student must notify the teacher of when they plan on attending. Under no circumstance may any of the class work be taken home

Students will show appropriate grammar and spelling level on all their assignments. A point will be deducted for every mistake in grammar, spelling, or punctuation.

Students will receive a grade sheet at the end of each nine weeks, and a progress sheet between each of these periods. These reports will show assignments completed and current average. Students may return these to class the following day, with parent/guardian signature, for 10 points extra credit.

Students will be responsible for completing their own work. At any point cheating is suspected, a zero will be given for the assignment, if the suspicion continues the instructor reserves the right to dismiss the student from the program.

Industry Standards

The following skills standards are primarily drawn from the 2013 skills standards within the Oklahoma Department of Career and Technology Education system.

Possible Career Outcome: Data Entry Specialist, Receptionist, Shipping and Receiving Clerk, and Records Processing, Customer Service Occupations Billing Clerk, Accounts Receivable Clerk,

Payroll Accounting Clerk, Accounts Payable Clerk, Full Charge Bookkeeper, Administrative Assistant, Administrative Medical Assistant, Medical Transcriptionist, Medical Office Assistant, Medical Insurance Coder, Office Information Specialist, Human Resources Assistant, Financial & Investment Planning, Financial Assistant and Financial Customer Service.

Course Description: This course builds on the core business skills and will provide students with the concepts, principles, and attitudes needed to understand how an office is operated and managed in a rapidly changing global environment. The integration of state-of-the-art personal computing is done throughout the course.

Learning Competencies

OP8432-Office ProceduresCorrespondence

Prepare and format effective business documents, including envelopes, letters, reports, faxes, e-mail, outlines, footnotes/endnotes, and minutes

Demonstrate knowledge of general mail procedures, including the different classes of mailings, sorting, and distribution of mail

Customer Service Effectively apply conflict resolution techniques when dealing with internal

customers as well as external customers Demonstrate appropriate telephone etiquette when providing customer

service, including appropriate manners when handling irate customersFiling

Demonstrate the ability to effectively use the many types of filing systems, including subject, standard alphabetic, and numeric

Organization Use appropriate procedures to effectively prioritize and manage time, projects,

and resources Apply appropriate business math skills to prepare business forms and complete

financial transactionsReading Comprehension

Demonstrate effective use of proofreading skills, including spelling, grammar, proofreading marks, and charts/graphs

Scheduling

Demonstrate proper parliamentary procedure and effectively plan a meeting Use appropriate procedures and resources to make travel arrangements,

including preparing/securing travel documents, creating itineraries, and providing appropriate confirmations

Terminology Identify and/or demonstrate the ability to use appropriate and effective

language, resources, and organizations needed in an office environmentOffice Technology

Describe the different types of the following: Copy machines, fax machines, and printers

Demonstrate proper procedures when using the fax, copy machine, printers, paper cutters, electronic staplers, and other office machines

TE8432-Telephone EtiquetteCommunication

Identify common barriers to open communication. Identify appropriate customer care representative behaviors. Distinguish between idle conversation and dialogue. Demonstrate ability to determine customer expectations. Demonstrate ability to use fact-finding techniques. Demonstrate proper phone etiquette and techniques.—conference calls, voice

mail, pagers, video conferencing, transferring calls, ending calls, taking messages, screening calls, hold, cell phones.

Answering Phones Demonstrate proper technique for beginning and ending calls. Identify methods for showing customer empathy. Identify methods to build customer goodwill. Demonstrate methods for dealing with difficult callers

Customers Describe the importance of behavioral styles as it applies to telephone

techniques. Describe the components of an ideal customer service environment.

Telephone Equipment Define and describe the following types of telephone equipment: speaker

phone, multi-line phones, conference calls, video conference calls, wireless communication devices.

Terminology Define branding. Define customer service effectiveness. Define screening calls. Define the phrase “our customers are blind”.

Handling the Call Demonstrate fact-finding techniques. Differentiate when to use open and closed-ended questions. Model positive impression using proper communication techniques.

Professionalism Demonstrate proper word choice when dealing with customers. Demonstrate proper techniques when transferring calls.

Develop and Demonstrate Objective and Active Listening Skills, and Telephone Personality

Demonstrate appropriate voice quality. Define the four standard behavioral styles: decisive, inquisitive, rational, and

expressive. Demonstrate techniques for handling difficult customers.

Listening Define the following listener types: active, passive, cohesive, constructive, and

emotive. Demonstrate the ability to listen for meaning. Define the following barriers to effective listening: psychological, social,

sensory, organizational, emotional, bias, difficult customer, physical, preoccupation, and hearing loss.

FW8432-Microsoft Word FundamentalsRevising and Printing

Perform editing (e.g., cut, copy, and move information) Specify print options and print files Set printing options for templates with fields Set printing options to manage print jobs Set page orientation Check spelling/grammar Set specialized language options Identify Office Clipboard default settings Utilize functions available on the task pane

Shortcuts Identify and use keyboard shortcuts Select text (word, line, paragraph, document) using various methods (e.g.,

mouse clicks, click and drag, or keyboard combinations) Identify templates available in Word Use wizards and templates to create documents Use templates and add-ins to identify styles. Set and modify Smart Tag options

Formatting Format text for font, style, size, color, underline, effects and spacing. Format and modify margins Apply borders and shading to paragraphs Format and modify line and page breaks

Word General Knowledge Identify View formats Use Views to display Headers/Footers Identify shading types Format text wrapping for clipart, shapes and text boxes Identify default settings for Office Assistant Identify toolbars and toolbar buttons Display, hide and modify toolbars

Advanced Features Identify types of mail merge Create a mail merge main document and data source Identify other types of files that may be used in a mail merge. Use track changes in a document Identify and modify options for Macro Security

Page Layout Set and edit tabs. Identify tab types. Format and modify table structure Create, edit, apply and delete styles/themes Identify on-screen formatting information including breaks, paragraphs markers

and tabs. View styles applied to a document

Document Creation Open previously created documents and identify components of the open

window Save files in specified locations and formats and identify components of the save

window Insert breaks (e.g., page, column, text wrapping, and section) Format multicolumn layouts Modify text case using Change Case option Use find/replace function Locate and identify items in the drop down menus Add AutoCorrect entries and utilize those entries

FS8432-Microsoft Excel FundamentalsCharts

Identify fill effect options for chart titles Insert a chart using the chart wizard Insert and modify charts in a worksheet Be able to identify if a presented chart accurately represents worksheet data

show in a table Insert a legend Apply fill effects to a chart background Insert and modify a PivotChart Add titles to various areas on a chart

Data Entry Modify reference to an external data link Enter data into a worksheet using a Data Form Use Spell-check Accept labels in formulas (change numbers to text) List allowable characters for naming cells Create and use defined names in formulas instead of cell references Name the filename that stores the custom dictionary information (CUSTOM.DIC)

Data Manipulation Apply Merge & Center formatting Sort worksheet data Apply borders and shading for a cell Apply validation criteria to restrict data entry of a cell List the allowable types of criteria for validating data Insert and modify data Apply and use various AutoFilter commands Convert text from uppercase to lowercase Identify & change number formats, including currency, date & time, percentage

formats, and scientific notation Apply conditional formatting to a range of cells Filter data in place using the Advanced Filter command Use the Paste Special command to transpose a range of data from a column to a

row

Formulas/Functions Use SEARCH Use Error Checking Insert arithmetic formulas into worksheet cells Use common worksheet functions (e.g. SUM, AVERAGE, COUNT, DATE, IF, MID) Use iteration command Identify a Circular Reference Demonstrate an understanding of absolute versus relative cell addresses Manually recalculate all open worksheets at one time Display and print the formulas version of a worksheet Use keyboard shortcuts to copy formulas with relative references

Graphics Identify various diagram types Identify default media file types Apply shadow effects for an object

Software Interface Use interactive worksheet components Switch between sheets in an interactive workbook Use the Research Task Pane Apply formatting to interactive worksheets Protect a shared workbook Use the Freeze Pane command Identify common buttons of the Formatting toolbar Reset toolbar usage data Share workbooks and remove a user from a workbook Rename a worksheet Change the tab color of a worksheet Print comments in a worksheet Identify common buttons on the External Data Toolbar Insert objects in custom headers or footers Set and clear Print Areas Print spreadsheet gridlines Activate and de-activate ScreenTips Use the Compare Side by Side toolbar to reset widow positions

Alignment with other Educational Levels

Students will be required to have taken and passed the courses Fundamentals of Technology. For certification, students will be required to score an 85% on each exam.

Students can then enroll in the Career and Technology Education Program at Canadian Valley Technology Center designed specifically to transfer to Career and Technology Education: BITE at CVTE.

CTSO Participation

All students enrolling in the program are strongly encouraged to participate in BPA (Desktop Publishing students are required). Membership dues are $20 and can be paid by cash or check. Active participants may be eligible to attend Fall Leadership Training, State Leadership Conference, Professional Career Day with the Thunder and attend a Thunder game, work on the Wrestling Tournament Program (our only fundraiser) and participate in at least one community service project. Extra Credit will be given to students competing in contest. Benefits of joining BPA are:

FUN

o  Meet new peopleo  Go to conferences at Indianapolis, IN (2014); Anaheim, CA

(2015); Boston, MA (2016); Dallas, Texas (2017)o  Go to dances and other fun events

REWARDINGo  Competition in many, many areas

IMPRESSIVEo  resumeo  scholarship applicationso  college entranceo  getting a job in the business world

OPPORTUNITIES IN LEADERSHIPo  Local Officero  Region Officero  State Officer

Online Management Access to Parents

Parents can access their Student’s grades, assignment, and attendance information on the Parent Portal at www.gearyschools.org. Parents can retrieve their password from the High School Office. The instructor’s contact information is also available on the Instructor’s Website, www.gearyhighschool.org. You can also reach the instructor by calling her office phone at 405-884-5613 or the main office phone at 405-884-2222.

Student Information

COMMUNICATION

TALKING during class is permitted as long as it is course related. Students participating in excessive talk will have points deducted from their daily grade. Repeated demonstrations may result in a formal counseling session to be documented in the student’s file and the loss of the privilege of conversing during office hours. Students are encouraged to seek help from their peers when you find yourself having a hard time with an assignment.

STUDENT AND INSTRUCTOR COMMUNICATION: It is your responsibility to contact the teacher to make arrangements for out of class help.

Suggestions are welcome. Some suggestions or concerns will need to be voiced to your instructor privately in a professional manner. Not every work situation is going to be perfect. You need to learn to communicate with your instructor and fellow classmates. You need to learn to solve your problems. It is important that you follow the chain of command when you

wish to offer suggestions for improvements. Always consult your instructor about questions or problems.

NON-VERBAL COMMUNICATION: You should exhibit professionalism at all times--do not take off your shoes, prop your feet on the desk or a chair, lounge on the floor, etc. You should refrain from loud sighing, complaining, or other disruptive behavior. Any disruptions will result in loss of points on the daily grade.

CELL PHONES/HEADPHONES: A school wide policy does not allow cell phones or headphones in the classroom unless the instructor has instructional plans for the phone. Any use of a cell phone that is unauthorized will be confiscated and turned into the office for parent retrieval. Cell phones may not be used to listen to music during class.

TEAMWORK is allowed only when we have indicated its need. On the other hand, if we have instructed you to participate in a group project or task, we expect you to give it your best. Businesses are emphasizing a team concept for problem solving and decision-making. This is your opportunity to begin that implementation. An evaluation form may be used to determine grades with each team project.

DRESS AND GROOMING

Appropriate dress will be worn.

It is important to realize that not only a person’s skill but also personal appearance and personality are valuable in obtaining and keeping a job. Grooming is a vital part of your training. Please shower, use deodorant, brush your teeth, and wear clean clothing every day. No visible hickies are allowed.

In order to encourage business-like appearance, all Wednesdays are designated as business dress days. Students are encouraged to wear clothing appropriate for business. Jeans or sweats are not considered appropriate business dress. If you have a question about the appropriateness of an item of clothing you wish to wear, visit with your instructor.

Begin now to gradually acquire clothing and accessories you can wear when you obtain employment. It is important to wear clothing, colors, and styles that look good on you.

Internet Policy

You are not to load any programs on the computer unless instructed so by your instructor. This includes using personal USB devices.

Usage of video equipment, E-Mail and Internet privileges must be carried out in a professional manner when an assignment dictates the need to utilize such technology. Under no circumstance should this technology be used without prior approval of the instructor; further, this technology should not be utilized for personal or inappropriate use. Failure to abide within these guidelines will result in a reprimand and possibly termination of internet access or computer privileges. All students will establish an E-Mail account through the school (firstname.lastname@geary.ok.us.k12) and may check E-Mail ONLY during the first or last five minutes of class, as designated by your instructor. NO CHAT ROOMS, iChat, FaceTime, changing your computer settings, downloading files or programs without advance approval of your instructor each time.

All students are required to sign the Computer Usage agreement. Students are not allowed to use any school technology with out this on file.

Any misuse of technology will result in one or more of the following depending on the severity of the misuse: deduction of daily points, parent notification, loss of technology privileges and in the case of damage it will be the students responsibility to financially replace the broken item. A list of replacement cost can be obtained by contacting the teacher.

BREAKS

All personal business, use of restroom facilities, phone calls, etc., should be completed during passing period only.

The student should leave the classroom only during emergencies. The student must sign the checkout sheet before leaving the classroom. Repeated check-out trips may result in a formal counseling session to be documented in the student’s file and may result in a deduction in the time management grade on your daily time sheet and/or loss of this privilege.

Students who come to class tardy will lose points on their daily time sheet. Excessive tardies will result in documentation on student’s file and/or disciplinary referral.

NO FOOD OR DRINK will be allowed in the classroom.

COMPLETION CERTIFICATE

A certificate is awarded to each person who has satisfactorily completed the following requirements:

successfully completed competencies and/or course requirements for his/her selected occupation(s);

passed a related state occupational exam or approved certification; maintained excellent attendance as defined in the handbook; achieved academic requirements as defined in the handbook;

Please note that some industry certifications available require an additional charge (paid to that organization) that is non-refundable regardless of whether the certification was received. For example, Microsoft certifications are available for an additional charge. Also, some occupations are new and may not have occupational competency exams available.

TEXTBOOKS

If a student has borrowed or checked out a Business Information Technology textbook, he/she must return or replace it. Transcripts will be withheld and the student will not receive a certificate of completion until the book(s) is (are) returned or replaced.

AWARDS

Year-End Awards

At the awards assembly at the end of the school year, awards are given for perfect attendance and for outstanding Business Information Technology students. The outstanding student award is based on the student’s overall grades, attendance, work ethic, attitude, class participation, BPA participation, teamwork, integrity, honesty, and willingness to help others throughout the school year.

STUDENT AGREEMENT FORM

All students are required to comply with the Student Handbook and the Business Information Technology Policies and Procedures.

I have read and understand the Business Information Technology Policies and Procedures. It is further understood that particular attention has been given to:

1. Attendance2. Grading3. Testing Procedures4. Classroom Responsibilities5. Company Meetings6. Student Organizations7. Communication Procedures8. Teamwork9. Dress & Grooming10. Internet Policy11. Breaks12. Completion Certificate13. Textbooks14. Awards

It is agreed and understood that non-compliance with student requirements may result in a request for withdrawal or dismissal.

It is further agreed that I have read and understood the guidelines set forth in the Student Handbook for 2013-2014 and will abide by these guidelines.

________________________________________ _________________________________

Signature of Student Date Parent's Signature Date

I preferred to be contacted via: call ☐ text ☐ email ☐ letter ☐Parent/Guardian Contact Information:

Name: Email:

Address: Home Phone:

Cell Phone: