Len Lavelle9 Bradshaw Hall Lane, Heald Green, Cheadle, SK8 3AG

Telephone: 07966 564117 Email: len.lavelle@interserve.com

Career Summary

Business Improvement ManagerInterserve October 2015 – Present

Working across a business unit on delivering operational efficiencies, service enhancements and quality improvements using Service LEAN tools, techniques and Ingenuity. I have worked on East Thames Group contract within Communities, and I am currently working on London Underground to support the Bid Team.

On the East Thames Group project, I delivered initial savings of over £150k, which over the contract would rise to over £600k. This was down to removing waste, bringing in new equipment, and excellent engagement with the Estates Cleaning Management team and operatives alike.

On the London Underground project, we have been mapping the stations 24 hours around the clock, and through trial and delivery have identified many opportunities to increase productivity and reduce waste.

Responsibilities

Delivering sustainable change using the Ingenuity and Service LEAN proven approach and techniques

Essential to take Staff, Clients and Managers on a journey to ensure buy in to new ways of working

To maintain the Ingenuity reporting process as set out in the Governance Being able to cost new and existing contracts to Ingenuity systems. In putting data into the LEAN Model to ascertain the correct and most efficient system

design Able to present the new LEAN System design to Clients, Managers & Staff Reviewing LEAN processes to capture current and then future state once they have been

installed Removal of wasted time in all facilities and being able to quantify around the findings Using the 3 phases Feasibility, Testing and Implementation being able to talk around each

individual areas Test the Solution upon implementation and gauge all areas of the system

Manage and control expenditure within agreed budgets. Continually review all contracts to improve productivity whilst maintaining cleaning

standards Sell on non-contracted work and additional services to increase the revenue generated by

the account Resolve contractual queries or issues Manage the P&L to maximise the profitability of the portfolio of large Key sites

Ensure that cash management and debtor days meet business requirements.

Key Relationships

Effectively manage key relationships with all internal stakeholders and in particular – Senior/ Regional Director, Senior Area Managers, Area Compliance Manager, Contract Manager, Key Account Manager/Director, Sales, other Area Managers, Finance, HR, Business Support

Manager and GIS and cleaning colleagues. Externally – customers, suppliers.

Span of Responsibility

Provide full service delivery to a number of large key sites in a geographical area Manage customer revenue within the geographical region to meet agreed profitability

Fulfilment Manager NorthExterion Contract ( Interserve ) June 2014 – October 2015

Responsible for the UK North of Birmingham, including Scotland. I had a team of 4 Delivery Managers reporting to me, and look after 4 Regional Boarding Centre’s in Glasgow, Newcastle, Leeds and Manchester. My role was to maintain the contract profitability, retention and growth through the delivery of a consistently high standard of customer service. Achieve and exceed contractual client service level agreements and ensure KPI’s are met. To ensure our service level agreement /contract specification, and clients short notice demands, are met and are in line with the budgeted requirements. My role needed to ensure I acted commercially, had excellent Time Management skills, Coach and Develop my staff, and display Leadership throughout.

I was involved in LEAN projects across all 4 Regional Boarding Centres, and brought in some major improvements which increased productivity. I also compiled the Print Charter which enabled Interserve and Exterion to agree a process for production and delivery of posters

I worked for Exterion Media under its different guises (TDI, Viacom Outdoor, CBS Outdoor) for 14 years before being TUPE'd over to Interserve in July 2014, still working on the Exterion Media Contract. Exterion Media are an Out Of Home Advertising provider, and I worked on the Operations side of the business. Exterion fix advertising to 95% of the buses in the UK, plus all sites on the London Underground Tubes and Stations, National Rail stations and National Tram Networks. Exterion Media outsourced the Operations division to Interserve in July 2014.

Exterion Media, North East, Yorkshire, Lincs and East MidsDivisional Manager August 2010 – June 2014

An experienced middle manager within Exterion Media, market leaders in transport advertising in the UK and part of one of the largest media companies in the world. Responsible for:Managing, challenging and leading the Delivery Team function within North East England, Yorkshire and LinolnshireThe role included:-

Extensive sub-contractor and employee management To deliver on costs within budget and expectation Management and develop effective relationships across all business functions To have the management capability to ensure the team is agile to take on new business in short lead

times Manage complex logistic projects involving various Project management of asset development on rail and bus Maintain extensive Health & Safety requirements

Managing, challenging and leading the Delivery Team (employed and/or contracted workforce) within my

area

Providing clear and timely advice and instruction across my area of responsibility

Managing existing practice and drive forward development opportunities

Delivering quality displays on time, and in accordance with accountability targets

Working under the direction of the Operations Director to ensure uniformity of process and procedures

throughout.

Work collaboratively and develop effective relationships with both internal and external teams and

departments Undertaking duties as required by the Operation Director to ensure safe, efficient and

effective management of operations in my geographical area including strict adherence to all H&S policy

and compliance issues.

Ensuring strict Budget Management and Control

Strategic Thinking:

Achievements

Helping shape the direction and culture of the department through my management style and ability to ‘make it happen’

Building wide-ranging relationships across all our internal departments, sub-contractors and external franchise partners.

Gaining extensive experience across two very diverse sectors – Media & Public Transport Fourteen years of service to Exterion Media where all key objectives under my control have continually been

achieved Building of and maintaining long term, management relationships to the benefit of my employers Optimization of existing contracts and procedures to deliver continual improvements

Management of KPI’s and maximizing value within them Delivery of key projects on time and within budget

CBS Outdoor, ManchesterDelivery Manager September 2003 – August 2010• Deliver Resultso To ensure a consistently high standard of service is delivered in accordance with the Contract Specification.o To undertake regular Partner contact, build relationships and ensure satisfaction with the service delivery, as indicated within CVC Survey scoreso To undertake regular contact with Franchise Engineering staff to ensure availability of assets for Bill Posting.o To undertake regular contact with Fixers to ensure timely delivery of campaigns.o To undertake Asset audit checks when required.o To undertake Delivery Audit checks when required.o To ensure all queries and complaints are dealt with in a timely and effective manner and that the client is kept fully informed of what action has/is being taken.o To ensure that all H&S Processes and Policies are adhered to.o To review the operation of the contract and identify ways in which productivity can be improved ensuring the most effective methods are operated whilst maintaining standards.

Education St Annes RC High School September 1980 – June 1985 Maths, English, Geography, IT Studies, Religion A-CO'Levels

Skills

- Proficient in Microsoft Excel and PowerPoint to aid delivery of presentations- Ability to formulate and idea and see it through to fruition - Attention to detail, analytical and fluent in interpreting technical data- Strong, confident and successful Leader- IOSH Management Certified

InterestsI have been married to my wife Nancy for 19 years, and we have 2 children, Patrick aged 17 and Sean aged 14. My hobbies include Home Improvement, watching Football, and most sports. I like to go to Concerts, and enjoy

the theatre. I like to travel, and my ideal holiday would be to travel across America in a Motorhome.

ReferencesAvailable on request