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! Catalyst QA Ltd 2012 1 Level 4 NVQ Qualifications in Business & Administration Qualifications available Level 4 NVQ Certificate in Business & Administration Level 4 NVQ Diploma in Business & Administration (Please note that this is a credit-based qualification. The difference between the Certificate and Diploma is the size of the qualification, not the level of difficulty.) Credits You must achieve a minimum of 30 credits for the Certificate, or 39 credits for the Diploma, across a range of units To achieve the qualification (Certificate) You must achieve the following as a minimum: 20 credits from Group A Mandatory Units 10 credits (minimum) from Group B Optional Units 20 credits at Level 4 To achieve the qualification (Diploma) You must achieve the following as a minimum: 20 credits from Group A Mandatory Units 19 credits (minimum) from Group B Optional Units 27 credits at Level 4 Who is it for? People who have some responsibility for supervising staff and for implementing and monitoring administrative functions and services in the public or private sector (eg office managers, administration team leaders, personal assistants, business development executives). How is it delivered and assessed? This is a competence-based qualification and can be delivered and assessed in a style to suit you. We will agree suitable times to observe you in your role and assessment methods will be agreed with you at the outset. If required, we can deliver workshops off site or in the work environment to accommodate your specific needs. This qualification is internally assessed and quality assured by Catalyst QA staff, and externally quality assured by Edexcel. Don’t want the full qualification? Contact us now and tell us exactly what you need. Contact us at: T: 07817 404193 E: [email protected] Catalyst QA Ltd 5 Dundalk Court Ossett West Yorkshire WF5 8RJ

Level 4 NVQ Qualifications in Business & Administration · 1! Catalyst QA Ltd 2012 Level 4 NVQ Qualifications in Business & Administration Qualifications available • • Level 4

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! Catalyst QA Ltd 2012

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Level 4 NVQ Qualifications in Business & Administration

Qualifications available

• Level 4 NVQ Certificate in Business & Administration • Level 4 NVQ Diploma in Business & Administration (Please note that this is a credit-based qualification. The difference between the Certificate and Diploma is the size of the qualification, not the level of difficulty.)

Credits

You must achieve a minimum of 30 credits for the Certificate, or 39 credits for the Diploma, across a range of units

To achieve the qualification (Certificate)

You must achieve the following as a minimum: • 20 credits from Group A Mandatory Units • 10 credits (minimum) from Group B Optional Units • 20 credits at Level 4

To achieve the qualification (Diploma)

You must achieve the following as a minimum: • 20 credits from Group A Mandatory Units • 19 credits (minimum) from Group B Optional Units • 27 credits at Level 4

Who is it for?

People who have some responsibility for supervising staff and for implementing and monitoring administrative functions and services in the public or private sector (eg office managers, administration team leaders, personal assistants, business development executives).

How is it delivered and assessed?

• This is a competence-based qualification and can be delivered and

assessed in a style to suit you. • We will agree suitable times to observe you in your role and

assessment methods will be agreed with you at the outset. • If required, we can deliver workshops off site or in the work

environment to accommodate your specific needs. • This qualification is internally assessed and quality assured by

Catalyst QA staff, and externally quality assured by Edexcel.

Don’t want the full qualification?

Contact us now and tell us exactly what you need.

Contact us at: T: 07817 404193 E: [email protected]

Catalyst QA Ltd 5 Dundalk Court Ossett West Yorkshire WF5 8RJ

! Catalyst QA Ltd 2012

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Level 4 NVQ Qualifications in Business & Administration

What are the entry requirements?

• You need to be aged 16 or over. • You must be in a job role that can support achievement of the

learning outcomes for the units selected.

How long will it take?

• Until the relevant learning outcomes and assessment criteria have

been achieved - typically 3 to 9 months. • Timescales will be agreed at the outset.

How will I be supported?

Your assessor is available to support you in person, by phone, and by email.

How much does it cost?

• This course is designed to suit you so contact us to tell us exactly

what you need. • There may be other colleagues who would benefit from doing the

qualification and we can easily accommodate this.

Why choose Catalyst QA?

• We offer a flexible and streamlined approach that is user-friendly. • We use minimal paperwork with our clients. • Our team members have worked in industry and as internal and

external quality assurers and fully understand your needs. • You will have access to relevant source materials to support your

achievement of the qualification. • If you have special requirements, we are happy to hear from you.

When can I start?

• Now! Please contact us and tell us exactly what you want.

What can I do afterwards?

• Progression routes include:

• Level 4 Higher Apprenticeship in Business & Professional Administration

• A range of business and management undergraduate programmes

What is the qualification structure?

See overleaf. Please also note that the units in these 2 qualifications are exactly the same. The number of credits required for the Diploma qualification is higher.

! Catalyst QA Ltd 2012

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Level 4 NVQ Certificate in Business & Administration

You must achieve the following as a minimum: • 30 credits in total • 20 credits from Group A Mandatory Units • 10 credits (minimum) from Group B Optional Units • 20 credits at Level 4 (Level 4 units are shaded for ease of location)

Please note the barred combinations – these are too similar to be undertaken together.

Group A Mandatory Units (minimum 20 credits)

Unit Title Level Credit Barred

Combinations 1 Manage and be accountable for own performance in a

business environment 4 3

2 Evaluate and improve own performance in a business environment

4 4

3 Support the purpose and values of an organisation 4 3 4 Support sustainability in a business environment 4 3 5 Assess, manage and monitor risk in a business

environment 4 4

6 Communicate in a business environment 4 3

Group B Optional Units (minimum 10 credits)

Unit Title Level Credit Barred Combinations

B1: Work Responsibilities 7 Evaluate and solve business problems 4 6 8 Make decisions in a business environment 4 4 9 Negotiate in a business environment 4 7 B2: Business Support Services 10 Manage an office facility 4 6 11 Propose and design administrative services 4 8 12 Prepare, co-ordinate and monitor operational plans 4 6 13 Implement, monitor and maintain administrative

services 4 7

B3: Project Management 14 Contribute to running a project 3 5 15 Manage a project 5 10

! Catalyst QA Ltd 2012

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Unit Title Level Credit Barred

Combinations B4: Events and Meetings 16 Plan and organise an event 3 4 17 Co-ordinate an event 3 4 18 Plan and organise meetings 3 5 19 Organise business travel or accommodation 3 5 20 Evaluate the organisation of business travel or

accommodation 3 2

21 Chair meetings 4 4 B5: Communications 22 Develop a presentation 3 3 23 Deliver a presentation 3 3 B7: Customer Service 24 Deliver, monitor and evaluate customer service to

internal customers 3 3

25 Deliver, monitor and evaluate customer service to external customers

3 3

26 Use customer service as a competitive tool 3 8 27 Monitor and solve customer service problems 3 6 28 Plan, organise and control customer service operations 4 10 B7: Manage Information and Data 29 Support the design and development of an information

system 3 7 32

30 Monitor information systems 3 7 31 Analyse and report data 3 6 32 Design and develop an information system 4 7 29 33 Manage and evaluate an information system 4 6 B8: Business Resources 34 Order products and services 3 5 35 Agree a budget 3 4 36 Prepare specifications for contracts 4 5 37 Manage budgets 4 5 38 Invite tenders and select contractors 5 6 39 Monitor and evaluate contracts 5 6 B9: Innovation and Change 40 Contribute to innovation in a business environment 4 6 41 Plan change for a team 4 6 42 Plan change across teams 5 6 43 implement, monitor and review change 5 6 B10: Leadership and Management 44 Monitor and review business processes 5 3 45 Recruit staff in own area of responsibility 5 4 46 Manage physical resources 4 3 47 Manage the environmental impact of work activities 4 5 48 Develop working relationships with colleagues and

stakeholders 4 4

49 Provide leadership and direction for own area of responsibility

4 5

50 Support learning and development within own area of responsibility

4 5

! Catalyst QA Ltd 2012

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Level 4 NVQ Diploma in Business & Administration

You must achieve the following as a minimum: • 39 credits in total • 20 credits from Group A Mandatory Units • 19 credits (minimum) from Group B Optional Units • 27 credits at Level 4 (Level 4 units are shaded for ease of location)

Please note the barred combinations – these are too similar to be undertaken together.

Group A Mandatory Units (minimum 20 credits)

Unit Title Level Credit Barred

Combinations 1 Manage and be accountable for own performance in a

business environment 4 3

2 Evaluate and improve own performance in a business environment

4 4

3 Support the purpose and values of an organisation 4 3 4 Support sustainability in a business environment 4 3 5 Assess, manage and monitor risk in a business

environment 4 4

6 Communicate in a business environment 4 3

Group B Optional Units (minimum 19 credits)

Unit Title Level Credit Barred Combinations

B1: Work Responsibilities 7 Evaluate and solve business problems 4 6 8 Make decisions in a business environment 4 4 9 Negotiate in a business environment 4 7 B2: Business Support Services 10 Manage an office facility 4 6 11 Propose and design administrative services 4 8 12 Prepare, co-ordinate and monitor operational plans 4 6 13 Implement, monitor and maintain administrative

services 4 7

B3: Project Management 14 Contribute to running a project 3 5 15 Manage a project 5 10

! Catalyst QA Ltd 2012

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Unit Title Level Credit Barred

Combinations B4: Events and Meetings 16 Plan and organise an event 3 4 17 Co-ordinate an event 3 4 18 Plan and organise meetings 3 5 19 Organise business travel or accommodation 3 5 20 Evaluate the organisation of business travel or

accommodation 3 2

21 Chair meetings 4 4 B5: Communications 22 Develop a presentation 3 3 23 Deliver a presentation 3 3 B7: Customer Service 24 Deliver, monitor and evaluate customer service to

internal customers 3 3

25 Deliver, monitor and evaluate customer service to external customers

3 3

26 Use customer service as a competitive tool 3 8 27 Monitor and solve customer service problems 3 6 28 Plan, organise and control customer service operations 4 10 B7: Manage Information and Data 29 Support the design and development of an information

system 3 7 32

30 Monitor information systems 3 7 31 Analyse and report data 3 6 32 Design and develop an information system 4 7 29 33 Manage and evaluate an information system 4 6 B8: Business Resources 34 Order products and services 3 5 35 Agree a budget 3 4 36 Prepare specifications for contracts 4 5 37 Manage budgets 4 5 38 Invite tenders and select contractors 5 6 39 Monitor and evaluate contracts 5 6 B9: Innovation and Change 40 Contribute to innovation in a business environment 4 6 41 Plan change for a team 4 6 42 Plan change across teams 5 6 43 Implement, monitor and review change 5 6

! Catalyst QA Ltd 2012

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Unit Title Level Credit Barred

Combinations B10: Leadership and Management 44 Monitor and review business processes 5 3 45 Recruit staff in own area of responsibility 5 4 46 Manage physical resources 4 3 47 Manage the environmental impact of work activities 4 5 48 Develop working relationships with colleagues and

stakeholders 4 4

49 Provide leadership and direction for own area of responsibility

4 5

50 Support learning and development within own area of responsibility

4 5

If you are not sure which qualification or units provide the best route for you, please forward a job profile to us outlining the key roles and activities that you perform and we will contact you to discuss our recommendations.

Contact us at: T: 07817 404193 E: [email protected]

Catalyst QA Ltd 5 Dundalk Court Ossett West Yorkshire WF5 8RJ