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Level 5 NVQ Diploma in Management and Leadership – Complete
LearnerAchievementPortfolio
Version AIQ004461
Qualification Accreditation Number:
601/3550/5
Active IQ wishes to emphasise that whilst every effort is made to ensure accuracy, the material contained within this document is subject to alteration or amendment in terms of overall policy, financial or other constraints. Reproduction of this publication is prohibited unless authorised by Active IQ Ltd. No part of this document should be published elsewhere or reproduced in any form without prior written permission.
Copyright © 2017 Active IQ Ltd. Not for resale
Qualification Structure
Learners must achieve a minimum of 53 credits.
Learners must complete all four units in mandatory group A (22 credits), and a further 23 credits from optional group B. A maximum of 8 credits can come from optional group C.
A minimum of 30 credits must be at level 5.
Mandatory units - Group ASuccessful achievement of all four mandatory units must be achieved for the full qualification.
Unit Accreditation number
Level Credit
1 Contribute to the development of a strategic plan A/506/2046 5 52 Design business processes D/506/2055 5 53 Manage strategic change H/506/2056 5 74 Provide leadership and management L/506/1953 4 5
Optional Group BLearners must achieve 23 credits from Optional Group B
Unit Accreditation number
Level Credit
5 Establish business risk management processes J/506/2048 5 56 Promote equality of opportunity, diversity and inclusion R/506/2053 5 57 Develop and manage collaborative relationships with other
organisations T/506/2059 5 5
8 Optimise the use of technology F/506/2064 5 69 Manage product and/or service development Y/506/2068 5 510 Develop and maintain professional networks J/506/1949 4 311 Develop and implement an operational plan Y/506/1955 4 512 Encourage learning and development M/506/1962 4 313 Discipline and grievance management A/506/1981 4 314 Develop working relationships with stakeholders F/506/1982 4 415 Manage a tendering process L/506/1984 4 416 Manage physical resources K/506/1989 4 417 Prepare for and support quality audits K/506/1992 4 318 Conduct quality audits T/506/1994 4 319 Manage a budget A/506/1995 4 420 Manage a project R/506/1999 4 721 Manage business risk L/506/2004 4 622 Manage knowledge in an organisation A/506/2032 4 523 Manage redundancy and redeployment M/506/2044 4 624 Lead the development of a quality strategy J/506/2101 7 425 Lead the development of a continuous improvement strategy F/506/2114 7 526 Manage strategic marketing activities L/506/2293 5 727 Manage the impact of work activities on the environment J/506/2907 4 4
Copyright © 2017 Active IQ Ltd. Not for resale | 3
28 Recruitment, selection and induction practice R/506/2909 4 629 Lead the development of a knowledge management strategy D/506/2959 7 7
Optional Group CA maximum of 8 credits can come from Optional Group C
Unit Accreditation number
Level Credit
30 Manage health and safety in own area of responsibility D/504/4056 4 531 Contribute to the design and development of an information
systemA/506/1950 4 5
32 Manage information systems F/506/1951 4 633 Manage events M/506/1959 4 634 Review the quality of customer service F/506/2176 4 435 Developing sales proposals A/502/8656 4 536 Prioritising information for sales planning D/502/8651 4 337 Manage customer service operations M/506/2898 4 7
4 | Copyright © 2017 Active IQ Ltd. Not for resale
Title
Cont
ribut
e to
the
deve
lopm
ent o
f a s
trate
gic
plan
Leve
l5
Cre
dit
5
Uni
t ac
cred
itatio
n no
.A/
506/
2046
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es o
f stra
tegi
c pl
anni
ng
1.1
Eva
luat
e a
rang
e of
stra
tegi
c pl
anni
ng m
odel
s
1.2
Eva
luat
e th
e ad
vant
ages
and
lim
itatio
ns o
f a r
ange
of a
naly
tical
tech
niqu
es
1.3
Ana
lyse
a r
ange
of p
ersp
ectiv
es o
f and
app
roac
hes
to b
usin
ess
stra
tegy
2.
Be
able
to a
naly
se
the
fact
ors
affe
ctin
g th
e de
velo
pmen
t of
stra
tegi
c pl
ans
2.1
Eva
luat
e po
litic
al, e
cono
mic
, soc
ial,
tech
nolo
gica
l, le
gal a
nd e
thic
al fa
ctor
s af
fect
ing
the
deve
lopm
ent o
f stra
tegi
c pl
ans
2.2
Eva
luat
e th
e m
arke
t fac
tors
that
may
influ
ence
stra
tegi
c pl
anni
ng d
ecis
ions
2.3
Eva
luat
e th
e ap
plic
atio
n of
sca
nnin
g to
ols
to s
trate
gy d
evel
opm
ent
3.
Be
able
to m
ake
a co
ntrib
utio
n to
a
stra
tegi
c pl
an
3.1
Ana
lyse
the
rela
tions
hip
betw
een
stra
tegi
c in
tent
ions
, stra
tegi
c ch
oice
and
st
rate
gy fo
rmul
atio
n
3.2
Mak
e vi
able
con
tribu
tions
that
are
con
sist
ent w
ith s
trate
gic
obje
ctiv
es a
nd
reso
urce
con
stra
ints
3.3
Eva
luat
e th
e im
pact
of a
pro
pose
d st
rate
gy o
n a
busi
ness
Evi
denc
e R
equi
rem
ents
Evid
ence
for
this
uni
t sho
uld
be g
ener
ated
and
col
lect
ed th
roug
h pe
rfor
man
ce u
nder
wor
kpla
ce c
ondi
tions
. Thi
s in
clud
es th
e kn
owle
dge-
base
d le
arni
ng o
utco
mes
and
ass
essm
ent
crite
ria.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Man
dato
ry G
roup
AU
nit
1
Copy
right
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e IQ
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resa
le
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Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
Dat
e:
IV
’s s
igna
ture
:
D
ate:
Copy
right
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017
Activ
e IQ
Ltd
. Not
for
resa
le
| 6
Title
Des
ign
busi
ness
pro
cess
es
Leve
l5
Cre
dit
5
Uni
t ac
cred
itatio
n no
.D
/506
/205
5
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
tech
niqu
es
and
tool
s th
at s
uppo
rt
the
desi
gn o
f bus
ines
s pr
oces
ses
1.1
Anal
yse
the
prin
cipl
es o
f bus
ines
s ch
ange
and
bus
ines
s pr
oces
s re
-eng
inee
ring
1.2
Eval
uate
the
conc
ept a
nd a
pplic
atio
n of
wor
kflow
pat
tern
s an
d us
abili
ty te
stin
g
1.3
Eval
uate
a r
ange
of m
odel
ling
tool
s
1.4
Anal
yse
the
fact
ors
to b
e ta
ken
into
acc
ount
whe
n ev
alua
ting
the
effe
ctiv
enes
s of
bu
sine
ss p
roce
sses
2.
Be
able
to d
evel
op
busi
ness
pro
cess
es2.
1 Ev
alua
te th
e sc
ope
for
busi
ness
pro
cess
impr
ovem
ent a
nd c
onst
rain
ts
2.2
Gen
erat
e id
eas
that
mee
t defi
ned
busi
ness
nee
ds
2.3
Test
a p
ropo
sed
proc
ess
thro
ugh
a m
odel
ling
exer
cise
2.4
Eval
uate
the
feas
ibili
ty a
nd v
iabi
lity
of a
pro
pose
d pr
oces
s ag
ains
t agr
eed
crite
ria
2.5
Esta
blis
h th
e de
gree
of o
verla
p be
twee
n a
prop
osed
pro
cess
and
exi
stin
g pr
oces
ses
and
syst
ems
2.6
Res
olve
tens
ions
bet
wee
n ex
istin
g an
d pr
opos
ed s
yste
ms
and
proc
esse
s
2.7
Adhe
re to
org
anis
atio
nal p
olic
ies
and
proc
edur
es, l
egal
and
eth
ical
req
uire
men
ts
whe
n de
velo
ping
bus
ines
s pr
oces
ses
Uni
t 2
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right
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017
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e IQ
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resa
le
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3.
Be
able
to e
valu
ate
the
effe
ctiv
enes
s of
bu
sine
ss p
roce
sses
3.1
Anal
yse
valid
info
rmat
ion
usin
g te
chni
ques
that
are
app
ropr
iate
to th
e pr
oces
s be
ing
eval
uate
d
3.2
Asse
ss th
e co
st a
nd b
enefi
t of a
bus
ines
s pr
oces
s to
the
orga
nisa
tion
3.3
Just
ify r
ecom
men
datio
ns fo
r th
e re
ject
ion,
ado
ptio
n or
enh
ance
men
ts to
pro
cess
es
with
evi
denc
e
Evi
denc
e R
equi
rem
ents
Evid
ence
for
this
uni
t sho
uld
be g
ener
ated
and
col
lect
ed th
roug
h pe
rfor
man
ce u
nder
wor
kpla
ce c
ondi
tions
. Thi
s in
clud
es th
e kn
owle
dge-
base
d le
arni
ng o
utco
mes
and
ass
essm
ent
crite
ria.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
© 2
017
Activ
e IQ
Ltd
. Not
for
resa
le
| 8
Title
Man
age
stra
tegi
c ch
ange
Leve
l5
Cre
dit
7
Uni
t ac
cred
itatio
n no
.H
/506
/205
6
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
man
agem
ent a
nd
eval
uatio
n of
cha
nge
1.1
Eval
uate
the
char
acte
ristic
s an
d ap
plic
atio
n of
a r
ange
of c
hang
e m
anag
emen
t m
odel
s fo
r di
ffere
nt o
rgan
isat
iona
l stru
ctur
es
1.2
Anal
yse
stak
ehol
der
map
ping
tech
niqu
es u
sed
for
man
agin
g an
d ev
alua
ting
chan
ge
1.3
Anal
yse
tech
niqu
es to
eva
luat
e ch
ange
1.4
Eval
uate
the
rela
tions
hip
betw
een
chan
ge m
anag
emen
t, bu
sine
ss c
ontin
uity
and
cr
isis
man
agem
ent
2.
Be
able
to p
lan
for
stra
tegi
c ch
ange
2.1
Asse
ss th
e re
ason
s fo
r, sc
ope
and
inhe
rent
ris
ks o
f a r
equi
red
chan
ge
2.2
Eval
uate
the
influ
ence
s of
the
inte
rnal
and
ext
erna
l env
ironm
ent o
n a
chan
ge
2.3
Anal
yse
the
ethi
cal d
imen
sion
s of
a c
hang
e
2.4
Iden
tify
viab
le a
ltern
ativ
e st
rate
gies
for
achi
evin
g a
desi
red
chan
ge
Man
dato
ry G
roup
AU
nit
3
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e IQ
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resa
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2.5
Just
ify w
ith e
vide
nce
the
sele
cted
stra
tegy
to b
e ta
ken
to m
anag
e a
chan
ge
2.6
Dev
elop
a p
lan
that
spe
cifie
s sp
ecifi
c, m
easu
rabl
e, a
chie
vabl
e, r
ealis
tic a
nd ti
me-
boun
d ob
ject
ives
and
res
ourc
es
2.7
Dev
elop
a s
take
hold
er e
ngag
emen
t pla
n th
at a
ddre
sses
thei
r ne
eds
and
conc
erns
2.8
Spec
ify m
echa
nism
s fo
r th
e m
anag
emen
t of r
isks
and
inte
rdep
ende
ncie
s th
at a
re
capa
ble
of m
eetin
g st
rate
gic
obje
ctiv
es
3.
Be
able
to m
anag
e st
rate
gic
chan
ge3.
1 Al
loca
te r
esou
rces
and
res
pons
ibili
ties
in a
ccor
danc
e w
ith th
e pl
an
3.2
Take
act
ion
to e
nsur
e th
e ch
ange
pla
n is
impl
emen
ted
in a
ccor
danc
e w
ith
orga
nisa
tiona
l val
ues
and
proc
edur
es
3.3
Take
act
ion
to e
nsur
e op
erat
iona
l pla
ns a
re n
ot c
ompr
omis
ed b
y th
e in
trodu
ctio
n of
cha
nge
and
rem
ain
capa
ble
of d
eliv
erin
g th
e st
rate
gy
3.4
Take
into
acc
ount
the
on-g
oing
com
mitm
ent o
f sta
keho
lder
s to
a c
hang
e an
d its
im
plic
atio
ns
3.5
Man
age
frict
ion
betw
een
stak
ehol
ders
’ nee
ds a
nd in
terd
epen
denc
ies
in
acco
rdan
ce w
ith th
e ch
ange
pla
n
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e IQ
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resa
le
| 1
0
4.
Be
able
to e
valu
ate
stra
tegi
c ch
ange
4.1
Esta
blis
h va
lid e
valu
atio
n cr
iteria
that
are
cap
able
of m
easu
ring
the
effe
cts
of
chan
ge
4.2
Sele
ct a
nd u
se e
valu
atio
n to
ols
and
tech
niqu
es th
at a
re a
ppro
pria
te to
the
natu
re
of c
hang
e
4.3
Eval
uate
asp
ects
of c
hang
e th
at w
ere
succ
essf
ul a
nd a
scer
tain
why
oth
er a
spec
ts
wer
e no
t suc
cess
ful
4.4
Just
ify r
ecom
men
datio
ns m
ade
with
val
id e
vide
nce
4.5
Iden
tify
the
impl
icat
ions
for
know
ledg
e m
anag
emen
t sys
tem
s an
d pr
oces
ses
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
© 2
017
Activ
e IQ
Ltd
. Not
for
resa
le |
11
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
Dat
e:
IV
’s s
igna
ture
:
D
ate:
Copy
right
© 2
017
Activ
e IQ
Ltd
. Not
for
resa
le
| 1
2
Title
Prov
ide
lead
ersh
ip a
nd m
anag
emen
t
Leve
l4
Cre
dit
5
Uni
t ac
cred
itatio
n no
.L/
506/
1953
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es s
uppo
rtin
g le
ader
ship
and
m
anag
emen
t
1.1
Ana
lyse
how
lead
ersh
ip a
nd m
anag
emen
t the
orie
s m
ay b
e ap
plie
d
1.2
Ass
ess
the
influ
ence
of a
n or
gani
satio
n’s
cultu
re o
n its
lead
ersh
ip s
tyle
s an
d m
anag
emen
t pra
ctic
es
1.3
Ass
ess
the
influ
ence
of a
n or
gani
satio
n’s
stru
ctur
e on
its
lead
ersh
ip s
tyle
s an
d m
anag
emen
t pra
ctic
es
1.4
Ana
lyse
how
theo
ries
of m
otiv
atio
n m
ay b
e ap
plie
d in
the
prac
tice
of le
ader
ship
1.5
Eva
luat
e th
e ro
le o
f sta
keho
lder
eng
agem
ent i
n le
ader
ship
and
man
agem
ent
1.6
Ass
ess
the
suita
bilit
y of
a r
ange
of l
eade
rshi
p st
yles
and
man
agem
ent p
ract
ices
to
the
cultu
re o
f an
orga
nisa
tion
2.
Be
able
to e
ngag
e an
d in
spire
sta
keho
lder
s an
d co
lleag
ues
2.1
Dis
play
beh
avio
urs
and
attit
udes
that
sho
w a
com
mitm
ent t
o th
e ac
hiev
emen
t of
an o
rgan
isat
ion’
s go
als
2.2
Dis
play
beh
avio
urs
and
attit
udes
that
sho
w a
com
mitm
ent t
o th
e fu
lfilm
ent o
f an
orga
nisa
tion’
s vi
sion
and
the
expr
essi
on o
f its
val
ues
Man
dato
ry G
roup
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nit
4
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e IQ
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resa
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3
2.3
Iden
tify
who
sta
keho
lder
s ar
e an
d th
e na
ture
of t
heir
inte
rest
2.4
Tak
e ac
tion
to e
nsur
e th
at c
olle
ague
s an
d ot
her
stak
ehol
ders
und
erst
and
thei
r ro
le in
ach
ieve
men
t of o
rgan
isat
iona
l obj
ectiv
es
2.5
Win
the
trust
and
sup
port
of c
olle
ague
s an
d ot
her
key
stak
ehol
ders
thro
ugh
exem
plar
y pe
rfor
man
ce a
nd b
ehav
iour
2.6
Tak
e ac
tion
to m
aint
ain
mor
ale
thro
ugh
diffi
cult
times
2.7
Tak
e ac
tion
to s
ecur
e th
e on
-goi
ng c
omm
itmen
t of c
olle
ague
s an
d ot
her
key
stak
ehol
ders
3. B
e ab
le to
del
iver
res
ults
3.1
Mak
e pl
anni
ng a
nd r
esou
rcin
g de
cisi
ons
that
opt
imis
e th
e av
aila
ble
reso
urce
s,
skill
s an
d ex
pert
ise
3.2
Use
del
egat
ion
tech
niqu
es w
hils
t del
iver
ing
targ
ets
3.3
Em
pow
er in
divi
dual
s to
take
res
pons
ibili
ty fo
r th
eir
deci
sion
s an
d ac
tions
with
in
agre
ed p
aram
eter
s
3.4
Ada
pt p
lans
, prio
ritie
s an
d re
sour
ce a
lloca
tions
to m
eet c
hang
ing
circ
umst
ance
s an
d pr
iorit
ies
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
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right
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4
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
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eved
thi
s un
it
Ass
esso
r’s
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atur
e:
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e:
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ate:
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Title
Esta
blis
h bu
sine
ss r
isk
man
agem
ent p
roce
sses
Leve
l5
Cre
dit
5
Uni
t ac
cred
itatio
n no
.J/
506/
2048
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
busi
ness
ris
k m
anag
emen
t m
odel
s an
d te
chni
ques
1.1
Anal
yse
stan
dard
s re
latin
g to
the
man
agem
ent o
f bus
ines
s ris
k
1.2
Anal
yse
the
fact
ors
influ
enci
ng d
iffer
ent t
ypes
of r
isk
1.3
Eval
uate
the
rela
tions
hip
betw
een
risk
man
agem
ent,
busi
ness
con
tinui
ty a
nd
cris
is m
anag
emen
t
1.4
Eval
uate
a r
ange
of s
cena
rio p
lann
ing
and
cris
is m
anag
emen
t mod
els
1.5
Anal
yse
met
hods
of c
alcu
latin
g ris
k pr
obab
ility
1.6
Anal
yse
the
effe
ctiv
enes
s of
a r
ange
of r
isk
mon
itorin
g te
chni
ques
1.7
Anal
yse
the
sign
ifica
nce
of r
isk
gove
rnan
ce s
truct
ures
and
ow
ners
hip
Opt
iona
l gro
up B
Uni
t 5
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6
2.
Be
able
to d
evel
op
busi
ness
ris
k m
anag
emen
t pro
cess
es
2.1
Rev
iew
per
iodi
cally
the
effe
ctiv
enes
s of
ris
k m
anag
emen
t stra
tegy
, pol
icy
and
crite
ria
2.2
Take
act
ion
to e
nsur
e th
at r
isk
profi
les
rem
ain
curr
ent a
nd r
elev
ant
2.3
Dev
elop
via
ble
and
affo
rdab
le r
isk
man
agem
ent p
roce
sses
that
are
con
sist
ent w
ith
busi
ness
nee
ds a
nd th
e de
gree
of p
oten
tial i
mpa
ct o
f the
ris
k
2.4
Dev
elop
con
tinge
ncy
and
busi
ness
dis
rupt
ion
proc
esse
s th
at a
re c
omm
ensu
rate
w
ith th
e de
gree
of r
isk
to b
usin
ess
as u
sual
and
org
anis
atio
nal r
eput
atio
n
2.5
Take
act
ion
to e
nsur
e th
at r
isk
man
agem
ent p
roce
sses
are
inte
grat
ed in
to
oper
atio
nal p
lans
and
act
iviti
es
3.
Be
able
to e
valu
ate
the
effe
ctiv
enes
s of
bus
ines
s ris
k m
anag
emen
t pro
cess
es
3.1
Appr
aise
the
suita
bilit
y of
a r
ange
of r
isk
eval
uatio
n te
chni
ques
to b
usin
ess
risk
man
agem
ent
3.2
Eval
uate
ris
k us
ing
valid
qua
ntita
tive
and
qual
itativ
e in
form
atio
n
3.3
Iden
tify
area
s fo
r im
prov
emen
t in
iden
tifyi
ng a
nd m
anag
ing
risk
3.4
Enco
urag
e a
cultu
re th
at a
ccep
ts a
nd m
anag
es r
isk
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
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e IQ
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resa
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7
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
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atur
e:
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e:
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igna
ture
:
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ate:
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resa
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Title
Prom
ote
equa
lity
of o
ppor
tuni
ty, d
iver
sity
and
incl
usio
n
Leve
l5
Cre
dit
5
Uni
t ac
cred
itatio
n no
.R
/506
/205
3
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es u
nder
pinn
ing
equa
lity,
div
ersi
ty
and
incl
usio
n in
the
wor
kfor
ce
1.1
Anal
yse
the
deve
lopm
ent o
f equ
ality
, div
ersi
ty a
nd in
clus
ion
polic
ies
and
prac
tices
in
the
wor
kfor
ce
1.2
Eval
uate
the
appl
icat
ion
of a
ppro
ache
s to
equ
al o
ppor
tuni
ties
1.3
Eval
uate
the
impa
ct o
f equ
ality
, div
ersi
ty a
nd in
clus
ion
polic
y on
wor
kfor
ce
perf
orm
ance
1.4
Eval
uate
met
hods
of m
anag
ing
ethi
cal c
onfli
cts
1.5
Eval
uate
the
busi
ness
ben
efits
of e
ffect
ive
equa
lity,
div
ersi
ty a
nd in
clus
ion
polic
ies
and
prac
tices
1.6
Eval
uate
the
impa
ct o
f equ
ality
, div
ersi
ty a
nd in
clus
ion
on o
rgan
isat
iona
l pra
ctic
es
1.7
Eval
uate
the
requ
irem
ents
of l
egis
latio
n, r
egul
atio
n an
d co
des
of p
ract
ice
affe
ctin
g eq
ualit
y, d
iver
sity
and
incl
usio
n in
the
wor
kfor
ce
Man
dato
ry G
roup
AU
nit
6
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9
2.
Be
able
to e
valu
ate
orga
nisa
tiona
l st
rate
gies
, pol
icie
s an
d pr
actic
es w
hich
add
ress
eq
ualit
y, d
iver
sity
and
in
clus
ion
requ
irem
ents
2.1
Iden
tify
the
exte
nt to
whi
ch e
qual
ity, d
iver
sity
and
incl
usio
n st
rate
gies
, pol
icie
s an
d pr
actic
es a
re fi
t for
pur
pose
2.2
Iden
tify
stre
ngth
s an
d w
eakn
esse
s by
ben
chm
arki
ng o
rgan
isat
iona
l equ
ality
, di
vers
ity a
nd in
clus
ion
polic
ies
and
prac
tices
inte
rnal
ly a
nd e
xter
nally
2.3
Iden
tify
a ra
nge
of a
reas
for
impr
ovem
ent i
n hu
man
res
ourc
e pr
actic
es,
orga
nisa
tiona
l sys
tem
s, p
roce
dure
s an
d/or
pro
cess
es
2.4
Appr
aise
the
basi
s fo
r se
tting
crit
eria
to e
valu
ate
the
effe
ctiv
enes
s of
equ
ality
, di
vers
ity a
nd in
clus
ion
stra
tegi
es, p
olic
ies
and
prac
tices
3.
Be
able
to p
rom
ote
equa
lity,
div
ersi
ty a
nd
incl
usio
n po
licie
s an
d pr
actic
es
3.1
Dev
ise
a co
mm
unic
atio
ns s
trate
gy a
nd p
lan
that
cov
ers
ever
yone
with
in th
eir
area
of
res
pons
ibili
ty
3.2
Use
com
mun
icat
ion
med
ia th
at a
re a
ppro
pria
te to
the
natu
re a
nd s
truct
ure
of th
e or
gani
satio
n w
hen
prom
otin
g eq
ualit
y, d
iver
sity
and
incl
usio
n
3.3
Take
act
ion
to e
nsur
e th
at e
qual
ity, d
iver
sity
and
incl
usio
n po
licie
s an
d pr
actic
es
are
embe
dded
in b
usin
ess
prac
tices
3.4
Prom
ote
a cu
lture
whe
re a
ctua
l and
pot
entia
l dis
crim
inat
ion
is c
halle
nged
3.5
Take
act
ion
to e
nsur
e th
at o
rgan
isat
iona
l pro
cedu
res,
cul
ture
and
val
ues
rein
forc
e go
od p
ract
ices
and
enc
oura
ge p
eopl
e to
cha
lleng
e di
scrim
inat
ion
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e IQ
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0
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
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e IQ
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for
resa
le
| 2
1
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
Dat
e:
IV
’s s
igna
ture
:
D
ate:
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e IQ
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resa
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2
Title
Dev
elop
and
man
age
colla
bora
tive
rela
tions
hips
with
oth
er o
rgan
isat
ions
Leve
l5
Cre
dit
5
Uni
t ac
cred
itatio
n no
.T/
506/
2059
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es o
f effe
ctiv
e co
llabo
ratio
n w
ith o
ther
or
gani
satio
ns
1.1
Asse
ss th
e na
ture
of p
oten
tial s
take
hold
ers’
inte
rest
and
nee
d
1.2
Eval
uate
the
stre
ngth
s an
d w
eakn
esse
s of
sta
keho
lder
map
ping
tech
niqu
es
1.3
Asse
ss th
e va
lue
of a
ran
ge o
f ana
lytic
al te
chni
ques
and
alli
ance
mod
ellin
g
1.4
Eval
uate
the
impl
icat
ions
of c
olla
bora
tive
rela
tions
hips
for
risk
and
know
ledg
e m
anag
emen
t
1.5
Eval
uate
the
impl
icat
ions
of c
olla
bora
tive
rela
tions
hips
for
the
supp
ly c
hain
and
su
stai
nabi
lity
of fu
ture
wor
king
arr
ange
men
ts
1.6
Eval
uate
the
com
pone
nts,
use
and
like
ly e
ffect
s of
invo
king
an
exit
stra
tegy
2.
Be
able
to id
entif
y ex
tern
al c
olla
bora
tive
rela
tions
hips
to b
e de
velo
ped
2.1
Iden
tify
pote
ntia
l org
anis
atio
ns th
at a
re li
kely
to c
ompl
emen
t or
enha
nce
the
wor
k or
rep
utat
ion
of th
e or
gani
satio
ns in
volv
ed
2.2
Anal
yse
the
pote
ntia
l syn
ergi
es a
nd s
cope
for
colla
bora
tion
likel
y to
ben
efit t
he
orga
nisa
tions
invo
lved
2.3
Bal
ance
the
bene
fits
of c
olla
bora
tion
agai
nst t
he c
ost r
equi
rem
ents
and
any
po
tent
ially
adv
erse
asp
ects
2.4
Just
ify d
ecis
ions
and
rec
omm
enda
tions
with
evi
denc
e
Uni
t 7
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3
3.
Be
able
to c
olla
bora
te
with
oth
er o
rgan
isat
ions
3.1
Agre
e m
utua
lly a
ccep
tabl
e te
rms
of r
efer
ence
3.2
Dev
elop
a v
iabl
e st
akeh
olde
r en
gage
men
t pla
n th
at is
con
sist
ent w
ith
orga
nisa
tiona
l stra
tegy
, obj
ectiv
es a
nd v
alue
s
3.3
Dev
elop
arr
ange
men
ts to
man
age
rela
tions
hips
that
will
rea
lise
the
bene
fits
of
colla
bora
tion
3.4
Colla
bora
te w
ithin
agr
eed
term
s of
ref
eren
ce in
a w
ay th
at e
nhan
ces
the
repu
tatio
n of
the
orga
nisa
tion
and
fost
ers
prod
uctiv
e w
orki
ng r
elat
ions
hips
3.5
Eval
uate
the
effe
ctiv
enes
s of
on-
goin
g co
llabo
rativ
e re
latio
nshi
ps
Evi
denc
e R
equi
rem
ents
Evid
ence
for
this
uni
t sho
uld
be g
ener
ated
and
col
lect
ed th
roug
h pe
rfor
man
ce u
nder
wor
kpla
ce c
ondi
tions
. Thi
s in
clud
es th
e kn
owle
dge-
base
d le
arni
ng o
utco
mes
and
ass
essm
ent
crite
ria.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
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e IQ
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resa
le
| 2
4
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
Dat
e:
IV
’s s
igna
ture
:
D
ate:
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right
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e IQ
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resa
le
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5
Uni
t 8
Title
Opt
imis
e th
e us
e of
tech
nolo
gy
Leve
l5
Cre
dit
6
Uni
t ac
cred
itatio
n no
.F/
506/
2064
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es
unde
rpin
ning
the
optim
isat
ion
of
tech
nolo
gy
1.1
Expl
ain
how
to k
eep
up-t
o-da
te w
ith te
chno
logi
cal d
evel
opm
ents
1.2
Anal
yse
the
requ
irem
ents
of o
rgan
isat
iona
l pro
cure
men
t pro
cess
es
1.3
Eval
uate
the
impl
icat
ions
of t
echn
olog
y fo
r bu
sine
ss c
ontin
uity
and
cris
is
man
agem
ent p
lans
1.4
Eval
uate
the
lega
l im
plic
atio
ns o
f cha
nges
to th
e us
e of
tech
nolo
gy
1.5
Anal
yse
the
requ
irem
ents
of a
tech
nolo
gy s
trate
gy
2.
Be
able
to s
cope
the
use
of te
chno
logy
2.1
Esta
blis
h ev
alua
tion
crite
ria fo
r th
e us
e of
tech
nolo
gy in
clud
ing
exte
nt o
f use
, va
lue,
effi
cien
cy a
nd q
ualit
y
2.2
Eval
uate
the
curr
ent u
se o
f tec
hnol
ogy
agai
nst a
gree
d cr
iteria
2.3
Iden
tify
the
scop
e fo
r im
prov
emen
t inc
ludi
ng tr
aini
ng, a
dapt
atio
ns to
exi
stin
g sy
stem
s an
d th
e im
plem
enta
tion
of n
ew s
yste
ms
2.4
Iden
tify
the
stra
tegi
c im
plic
atio
ns o
f cha
nges
to th
e us
e of
tech
nolo
gy
2.5
Asse
ss th
e ris
ks, l
imita
tions
and
ben
efits
of c
hang
es to
the
use
of te
chno
logy
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resa
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6
3.
Be
able
to o
ptim
ise
the
use
of te
chno
logi
cal
solu
tions
3.1
Spec
ify te
chno
logi
cal r
equi
rem
ents
and
prio
ritie
s in
clud
ing
the
inpu
t of o
ther
s in
ac
cord
ance
with
org
anis
atio
nal t
echn
olog
y st
rate
gy
3.2
Take
act
ion
to e
nsur
e th
e co
mpa
tibili
ty o
f tec
hnol
ogic
al p
lans
and
sys
tem
s w
ith
othe
r sy
stem
s, p
roce
sses
and
pla
ns
3.3
Rec
omm
end
tech
nolo
gica
l sol
utio
ns th
at m
eet t
he s
peci
fied
obje
ctiv
es
4.
Be
able
to m
anag
e th
e us
e of
tech
nolo
gy4.
1 D
evel
op p
roce
dure
s th
at a
ddre
ss a
ll as
pect
s of
the
tech
nolo
gy a
nd th
eir
impl
icat
ions
4.2
Take
act
ion
to e
nsur
e th
at e
very
one
usin
g th
e te
chno
logy
is a
dequ
atel
y tra
ined
an
d eq
uipp
ed
4.3
Prom
ote
the
bene
fits
of te
chno
logy
4.4
Use
mon
itorin
g te
chni
ques
that
are
app
ropr
iate
to th
e na
ture
of t
he w
ork
carr
ied
out a
nd th
e sy
stem
4.5
Take
pro
mpt
cor
rect
ive
actio
n in
the
even
t of p
robl
ems
aris
ing
Evi
denc
e R
equi
rem
ents
Evid
ence
for
this
uni
t sho
uld
be g
ener
ated
and
col
lect
ed th
roug
h pe
rfor
man
ce u
nder
wor
kpla
ce c
ondi
tions
. Thi
s in
clud
es th
e kn
owle
dge-
base
d le
arni
ng o
utco
mes
and
ass
essm
ent
crite
ria.
Sim
ulat
ion
Sim
ulat
ion
may
be
used
for
asse
ssm
ent c
riter
ia 4
.5 (
Take
pro
mpt
cor
rect
ive
actio
n in
the
even
t of p
robl
ems
aris
ing)
if n
o na
tura
lly o
ccur
ring
evid
ence
is a
vaila
ble.
Supp
lem
enta
ry e
vide
nce
Supp
lem
enta
ry e
vide
nce
such
as
ques
tioni
ng m
ay b
e us
ed fo
r as
sess
men
t crit
eria
4.5
(Ta
ke p
rom
pt c
orre
ctiv
e ac
tion
in th
e ev
ent o
f pro
blem
s ar
isin
g) if
no
natu
rally
occ
urrin
g ev
iden
ce is
ava
ilabl
e.
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e IQ
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resa
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7
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
Dat
e:
IV
’s s
igna
ture
:
D
ate:
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right
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e IQ
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resa
le
| 2
8
Uni
t 9
Title
Man
age
prod
uct a
nd/o
r se
rvic
e de
velo
pmen
t
Leve
l5
Cre
dit
5
Uni
t ac
cred
itatio
n no
.Y/
506/
2068
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
deve
lopm
ent o
f new
or
impr
oved
pro
duct
s an
d/or
ser
vice
s
1.1
Anal
yse
the
stag
es o
f the
dev
elop
men
t pro
cess
, pro
duct
life
cyc
le a
nd th
eir
requ
irem
ents
1.2
Expl
ain
the
requ
irem
ents
of m
arke
t seg
men
tatio
n
1.3
Anal
yse
the
fact
ors
affe
ctin
g bu
yer
beha
viou
r
1.4
Eval
uate
the
use
of m
arke
t ana
lytic
al to
ols
whe
n de
velo
ping
new
or
impr
oved
pr
oduc
ts a
nd/o
r se
rvic
es
2.
Be
able
to e
stab
lish
the
need
for
new
or
impr
oved
pro
duct
s an
d/or
ser
vice
s
2.1
Esta
blis
h cr
iteria
by
whi
ch th
e ne
ed fo
r ne
w o
r im
prov
ed p
rodu
cts
and/
or s
ervi
ces
will
be
eval
uate
d
2.2
Eval
uate
cus
tom
ers’
and
pot
entia
l cus
tom
ers’
per
cept
ions
of t
he u
ses,
val
ue a
nd
qual
ity o
f pro
pose
d pr
oduc
ts a
nd/o
r se
rvic
es
2.3
Iden
tify
com
petit
or a
ctiv
ity th
at m
ay h
ave
an im
pact
on
the
mar
ket f
or n
ew o
r im
prov
ed p
rodu
cts
and/
or s
ervi
ces
2.4
Asse
ss th
e lik
ely
impa
ct o
f cus
tom
ers’
cul
ture
and
beh
avio
ur o
n po
tent
ial s
ales
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resa
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9
3.
Be
able
to m
anag
e th
e de
velo
pmen
t of n
ew
or im
prov
ed p
rodu
cts
and/
or s
ervi
ces
3.1
Take
act
ion
to e
nsur
e th
at p
ropo
sals
are
con
sist
ent w
ith o
rgan
isat
iona
l stra
tegy
, ob
ject
ives
and
val
ues
3.2
Asse
ss th
e co
sts
of d
evel
opin
g ne
w o
r im
prov
ed p
rodu
cts
and/
or s
ervi
ces
3.3
Asse
ss th
e vi
abili
ty o
f pro
duct
s an
d/or
ser
vice
s by
car
ryin
g ou
t via
bilit
y te
sts
3.4
Eval
uate
the
degr
ee o
f suc
cess
of n
ew o
r im
prov
ed p
rodu
cts
and/
or s
ervi
ces
Evi
denc
e R
equi
rem
ents
Evid
ence
for
this
uni
t sho
uld
be g
ener
ated
and
col
lect
ed th
roug
h pe
rfor
man
ce u
nder
wor
kpla
ce c
ondi
tions
. Thi
s in
clud
es th
e kn
owle
dge-
base
d le
arni
ng o
utco
mes
and
ass
essm
ent
crite
ria.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
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017
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e IQ
Ltd
. Not
for
resa
le
| 3
0
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
Dat
e:
IV
’s s
igna
ture
:
D
ate:
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right
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e IQ
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resa
le
| 3
1
Title
Dev
elop
and
mai
ntai
n pr
ofes
sion
al n
etw
orks
Leve
l4
Cre
dit
3
Uni
t ac
cred
itatio
n no
.J/
506/
1949
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es o
f effe
ctiv
e ne
twor
king
1.1
Des
crib
e th
e in
terp
erso
nal s
kills
nee
ded
for
effe
ctiv
e ne
twor
king
1.2
Exp
lain
the
basi
s on
whi
ch to
cho
ose
netw
orks
to b
e de
velo
ped
1.3
Eva
luat
e th
e ro
le o
f sha
red
agen
das
and
confl
ict m
anag
emen
t in
rela
tions
hip-
build
ing
1.4
Eva
luat
e th
e ro
le o
f the
inte
rnet
in b
usin
ess
netw
orki
ng
1.5
Ass
ess
the
impo
rtan
ce o
f fol
low
ing
up le
ads
and
actio
ns
1.6
Ana
lyse
eth
ical
issu
es r
elat
ing
to n
etw
orki
ng a
ctiv
ities
2.
Be
able
to id
entif
y pr
ofes
sion
al n
etw
orks
fo
r de
velo
pmen
t
2.1
Iden
tify
pote
ntia
l net
wor
ks fo
r pr
ofes
sion
al d
evel
opm
ent f
rom
an
anal
ysis
of t
heir
bene
fits
com
pare
d w
ith in
divi
dual
nee
ds a
nd a
spira
tions
2.2
Sho
rtlis
t net
wor
ks fo
r de
velo
pmen
t aga
inst
defi
ned
crite
ria
2.3
Ass
ess
the
bene
fits
and
limita
tions
of j
oini
ng a
nd m
aint
aini
ng s
elec
ted
netw
ork(
s)
3.
Be
able
to m
aint
ain
prof
essi
onal
net
wor
ks3.
1 Id
entif
y th
e po
tent
ial f
or m
utua
l ben
efit w
ith n
etw
ork
mem
bers
3.2
Pro
mot
e th
eir
own
skill
s, k
now
ledg
e an
d co
mpe
tenc
e to
net
wor
k m
embe
rs
3.3
Pro
vide
info
rmat
ion,
ser
vice
s or
sup
port
to n
etw
ork
mem
bers
whe
re th
e po
tent
ial
for
mut
ual b
enefi
t has
bee
n id
entifi
ed
Uni
t 1
0
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e IQ
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resa
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2
3.4
Est
ablis
h th
e bo
unda
ries
of c
onfid
entia
lity
3.5
Agr
ee g
uide
lines
for
the
exch
ange
of i
nfor
mat
ion
and
reso
urce
s
3.6
Tak
e ac
tion
to e
nsur
e th
at p
artic
ipat
ion
in n
etw
orks
refl
ects
cur
rent
and
defi
ned
futu
re a
spira
tions
and
nee
ds
3.7
Mak
e in
trodu
ctio
ns to
peo
ple
with
com
mon
or
com
plem
enta
ry in
tere
st to
and
w
ithin
net
wor
ks
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
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017
Activ
e IQ
Ltd
. Not
for
resa
le
| 3
3
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
Copy
right
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017
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e IQ
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. Not
for
resa
le
| 3
4
Title
Dev
elop
and
impl
emen
t an
oper
atio
nal p
lan
Leve
l4
Cre
dit
5
Uni
t ac
cred
itatio
n no
.Y/
506/
1955
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es o
f op
erat
iona
l pla
nnin
g
1.1
Eva
luat
e th
e us
e of
ris
k an
alys
is te
chni
ques
in o
pera
tiona
l pla
nnin
g
1.2
Exp
lain
the
com
pone
nts
of a
n op
erat
iona
l pla
n
1.3
Ana
lyse
the
rela
tions
hip
betw
een
stra
tegi
c an
d op
erat
iona
l pla
ns
1.4
Eva
luat
e th
e us
e of
pla
nnin
g to
ols
and
tech
niqu
es in
the
oper
atio
nal p
lann
ing
proc
ess
1.5
Exp
lain
how
to c
arry
out
a c
ost-
bene
fit a
naly
sis
2.
Be
able
to d
evel
op a
n op
erat
iona
l pla
n2.
1 Id
entif
y sp
ecifi
c, m
easu
rabl
e, a
chie
vabl
e, r
ealis
tic a
nd ti
me-
boun
d (S
MAR
T)
obje
ctiv
es a
nd k
ey p
erfo
rman
ce in
dica
tors
(K
PIs)
2.2
Iden
tify
eval
uatio
n m
echa
nism
s ap
prop
riate
to th
e pl
an
2.3
Tak
e ac
tion
to e
nsur
e th
at p
lans
are
con
sist
ent w
ith o
rgan
isat
iona
l stra
tegy
, ob
ject
ives
, val
ues,
pol
icie
s an
d pr
oced
ures
2.4
Dev
elop
pro
port
iona
te a
nd ta
rget
ed p
lans
to m
anag
e id
entifi
ed r
isks
2.5
Tak
e ac
tion
to e
nsur
e th
at p
lans
com
plem
ent a
nd m
axim
ise
syne
rgy
with
oth
er
busi
ness
are
as
2.6
Adh
ere
to o
rgan
isat
iona
l pol
icie
s an
d pr
oced
ures
, leg
al a
nd e
thic
al r
equi
rem
ents
Uni
t 1
1
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e IQ
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resa
le
| 3
5
3.
Be
able
to im
plem
ent
an o
pera
tiona
l pla
n3.
1 Im
plem
ent p
lans
with
in a
gree
d bu
dget
s an
d tim
esca
les
3.2
Com
mun
icat
e th
e re
quire
men
ts o
f the
pla
ns to
thos
e w
ho w
ill b
e af
fect
ed
3.3
Rev
ise
plan
s in
the
light
of c
hang
ing
circ
umst
ance
s in
acc
orda
nce
with
stra
tegi
c ob
ject
ives
and
iden
tified
ris
ks
4.
Be
able
to e
valu
ate
the
effe
ctiv
enes
s of
an
oper
atio
nal p
lan
4.1
Con
duct
per
iodi
c re
view
s of
the
prog
ress
and
effe
ctiv
enes
s of
the
plan
s, u
sing
in
form
atio
n fro
m a
ran
ge o
f sou
rces
4.2
Rep
ort o
n th
e ef
fect
iven
ess
of o
pera
tiona
l pla
ns in
the
appr
opria
te fo
rmat
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
© 2
017
Activ
e IQ
Ltd
. Not
for
resa
le
| 3
6
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
Copy
right
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017
Activ
e IQ
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. Not
for
resa
le
| 3
7
Title
Enco
urag
e le
arni
ng a
nd d
evel
opm
ent
Leve
l4
Cre
dit
3
Uni
t ac
cred
itatio
n no
.M
/506
/196
2
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es o
f lea
rnin
g an
d de
velo
pmen
t
1.1
Asse
ss th
e ro
le o
f con
tinuo
us p
rofe
ssio
nal d
evel
opm
ent (
CPD
) in
iden
tifyi
ng a
nd
mee
ting
indi
vidu
als’
lear
ning
and
dev
elop
men
t for
cur
rent
and
futu
re b
usin
ess
need
s
1.2
Anal
yse
the
adva
ntag
es a
nd li
mita
tions
of d
iffer
ent l
earn
ing
and
deve
lopm
ent
met
hods
1.3
Expl
ain
how
to id
entif
y in
divi
dual
s’ le
arni
ng a
nd d
evel
opm
ent n
eeds
1.4
Eval
uate
the
role
of s
elf-r
eflec
tion
in le
arni
ng a
nd d
evel
opm
ent
2.
Be
able
to s
uppo
rt
indi
vidu
als’
lear
ning
an
d de
velo
pmen
t
2.1
Prom
ote
the
bene
fits
of le
arni
ng to
peo
ple
in o
wn
area
of r
espo
nsib
ility
2.2
Supp
ort i
ndiv
idua
ls in
iden
tifyi
ng th
eir
curr
ent a
nd li
kely
futu
re le
arni
ng a
nd
deve
lopm
ent n
eeds
from
a r
ange
of i
nfor
mat
ion
sour
ces
2.3
Agre
e w
ith in
divi
dual
s th
e le
arni
ng a
ctiv
ities
to b
e un
dert
aken
, ens
urin
g th
ey a
re
with
in a
gree
d bu
dget
s an
d co
nsis
tent
with
bus
ines
s ne
eds
2.4
Sum
mar
ise
agre
ed le
arni
ng o
bjec
tives
, lea
rnin
g ac
tiviti
es, r
evie
w m
echa
nism
s an
d su
cces
s cr
iteria
in a
per
sona
l dev
elop
men
t pla
n
2.5
Crea
te a
n en
viro
nmen
t tha
t enc
oura
ges
and
prom
otes
lear
ning
and
dev
elop
men
t
2.6
Prov
ide
oppo
rtun
ities
for
indi
vidu
als
to a
pply
thei
r de
velo
ping
com
pete
nce
in th
e w
orkp
lace
Uni
t 1
2
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e IQ
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resa
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8
3.
Be
able
to e
valu
ate
indi
vidu
als’
lear
ning
an
d de
velo
pmen
t
3.1
Anal
yse
info
rmat
ion
from
a r
ange
of s
ourc
es o
n in
divi
dual
s’ p
erfo
rman
ce a
nd
deve
lopm
ent
3.2
Eval
uate
the
effe
ctiv
enes
s of
diff
eren
t lea
rnin
g an
d de
velo
pmen
t met
hods
3.3
Agre
e re
visi
ons
to p
erso
nal d
evel
opm
ent p
lans
in th
e lig
ht o
f fee
dbac
k
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
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017
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e IQ
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resa
le
| 3
9
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
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right
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resa
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0
Title
Dis
cipl
ine
and
grie
vanc
e m
anag
emen
t
Leve
l4
Cre
dit
3
Uni
t ac
cred
itatio
n no
.A/
506/
1981
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es s
uppo
rtin
g th
e m
anag
emen
t of
dis
cipl
ine
and
grie
vanc
e ca
ses
1.1
Expl
ain
the
diffe
renc
e be
twee
n a
disc
iplin
e ca
se a
nd a
grie
vanc
e ca
se a
nd th
e im
plic
atio
ns fo
r th
eir
man
agem
ent
1.2
Expl
ain
sour
ces
of a
dvic
e an
d ex
pert
ise
on d
isci
plin
e an
d gr
ieva
nce
1.3
Expl
ain
the
lega
l obl
igat
ions
of e
mpl
oyer
s an
d th
e rig
hts
of e
mpl
oyee
s in
rel
atio
n to
dis
cipl
ine
and
grie
vanc
e ca
ses
1.4
Expl
ain
orga
nisa
tiona
l pro
cedu
res
for
the
man
agem
ent o
f dis
cipl
ine
and
grie
vanc
e ca
ses
1.5
Expl
ain
the
com
mun
icat
ion
tech
niqu
es to
be
used
in th
e m
anag
emen
t of
disc
iplin
e an
d gr
ieva
nce
case
s
1.6
Expl
ain
the
type
s of
beh
avio
urs
that
are
like
ly to
res
ult i
n di
scip
linar
y pr
ocee
ding
s
1.7
Expl
ain
the
type
s of
act
ions
that
are
like
ly to
lead
to a
grie
vanc
e
1.8
Expl
ain
how
to c
arry
out
inve
stig
atio
ns in
to d
isci
plin
e an
d gr
ieva
nce
case
s
1.9
Anal
yse
the
effe
ct o
f wel
l man
aged
and
poo
rly m
anag
ed d
isci
plin
e an
d gr
ieva
nce
case
s
1.10
Exp
lain
how
the
outc
omes
of d
isci
plin
e an
d gr
ieva
nce
case
s ca
n be
man
aged
Uni
t 1
3
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1
2.
Be
able
to m
anag
e a
disc
iplin
ary
case
2.1
Info
rm a
n in
divi
dual
that
they
are
sub
ject
to d
isci
plin
ary
proc
eedi
ngs
with
in
agre
ed ti
mes
cale
s
2.2
Expl
ain
to a
n in
divi
dual
the
reas
ons
why
they
are
sub
ject
to d
isci
plin
ary
proc
eedi
ngs
2.3
Prov
ide
evid
ence
that
sup
port
s th
e ca
se fo
r di
scip
linar
y pr
ocee
ding
s
2.4
Dev
elop
a c
ase
to s
uppo
rt a
n in
divi
dual
who
is s
ubje
ct to
dis
cipl
inar
y pr
ocee
ding
s
2.5
Keep
det
aile
d an
d ac
cura
te r
ecor
ds o
f agr
eem
ents
, act
ions
and
eve
nts
for
disc
iplin
ary
case
s
2.6
Adhe
re to
org
anis
atio
nal p
olic
ies
and
proc
edur
es, l
egal
and
eth
ical
req
uire
men
ts
whe
n m
anag
ing
a di
scip
linar
y ca
se
3.
Be
able
to m
anag
e a
grie
vanc
e3.
1 Id
entif
y th
e na
ture
of a
grie
vanc
e
3.2
Inve
stig
ate
the
serio
usne
ss a
nd p
oten
tial i
mpl
icat
ions
of a
grie
vanc
e
3.3
Adhe
re to
org
anis
atio
nal p
roce
dure
s w
hen
man
agin
g a
grie
vanc
e
3.4
Eval
uate
the
effe
ctiv
enes
s of
how
a g
rieva
nce
has
been
man
aged
3.5
Agre
e m
easu
res
to p
reve
nt fu
ture
reo
ccur
renc
es o
f grie
vanc
es
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed fo
r th
is u
nit e
xcep
t as
deta
iled
belo
w.
Sim
ulat
ion
may
be
used
for
all a
sses
smen
t crit
eria
in le
arni
ng o
utco
mes
2 a
nd 3
if n
o na
tura
lly o
ccur
ring
evid
ence
is a
vaila
ble.
Supp
lem
enta
ry e
vide
nce
Supp
lem
enta
ry e
vide
nce
such
as
ques
tioni
ng m
ay b
e us
ed fo
r al
l ass
essm
ent c
riter
ia in
lear
ning
out
com
es 2
and
3 if
no
natu
rally
occ
urrin
g ev
iden
ce is
ava
ilabl
e.
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2
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
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right
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017
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e IQ
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resa
le
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3
Title
Dev
elop
wor
king
rel
atio
nshi
ps w
ith s
take
hold
ers
Leve
l4
Cre
dit
4
Uni
t ac
cred
itatio
n no
.F/
506/
1982
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
wor
king
re
latio
nshi
ps w
ith
stak
ehol
ders
1.1
Anal
yse
stak
ehol
der
map
ping
tech
niqu
es
1.2
Expl
ain
how
influ
enci
ng s
kills
and
tech
niqu
es c
an b
e us
ed to
enh
ance
the
rela
tions
hip
with
sta
keho
lder
s
1.3
Expl
ain
how
exp
ecta
tion
man
agem
ent a
nd c
onfli
ct r
esol
utio
n te
chni
ques
are
ap
plie
d to
sta
keho
lder
man
agem
ent
1.4
Anal
yse
the
adva
ntag
es a
nd li
mita
tions
of d
iffer
ent t
ypes
of s
take
hold
er
cons
ulta
tion
1.5
Eval
uate
the
risks
and
pot
entia
l con
sequ
ence
s of
inad
equa
te s
take
hold
er
cons
ulta
tion
2.
Be
able
to d
eter
min
e th
e sc
ope
for
colla
bora
tion
with
st
akeh
olde
rs
2.1
Iden
tify
the
stak
ehol
ders
with
who
m r
elat
ions
hips
sho
uld
be d
evel
oped
2.2
Expl
ain
the
role
s, r
espo
nsib
ilitie
s, in
tere
sts
and
conc
erns
of s
take
hold
ers
2.3
Eval
uate
bus
ines
s ar
eas
that
wou
ld b
enefi
t fro
m c
olla
bora
tion
with
sta
keho
lder
s
2.4
Eval
uate
the
scop
e fo
r an
d lim
itatio
ns o
f col
labo
ratin
g w
ith d
iffer
ent t
ypes
of
stak
ehol
der
Uni
t 1
4
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resa
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4
3.
Be
able
to d
evel
op
prod
uctiv
e w
orki
ng
rela
tions
hips
with
st
akeh
olde
rs
3.1
Crea
te a
clim
ate
of m
utua
l tru
st a
nd r
espe
ct b
y be
havi
ng o
penl
y an
d ho
nest
ly
3.2
Take
acc
ount
of t
he a
dvic
e pr
ovid
ed b
y st
akeh
olde
rs
3.3
Min
imis
e th
e po
tent
ial f
or fr
ictio
n an
d co
nflic
t am
ongs
t sta
keho
lder
s
4.
Be
able
to e
valu
ate
rela
tions
hips
with
st
akeh
olde
rs
4.1
Mon
itor
rela
tions
hips
and
dev
elop
men
ts w
ith s
take
hold
ers
4.2
Addr
ess
chan
ges
that
may
hav
e an
effe
ct o
n st
akeh
olde
r re
latio
nshi
ps
4.3
Rec
omm
end
impr
ovem
ents
bas
ed o
n an
alys
es o
f the
effe
ctiv
enes
s of
sta
keho
lder
re
latio
nshi
ps
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
© 2
017
Activ
e IQ
Ltd
. Not
for
resa
le
| 4
5
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
Copy
right
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017
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e IQ
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resa
le
| 4
6
Uni
t 1
5
Title
Man
age
a te
nder
ing
proc
ess
Leve
l4
Cre
dit
4
Uni
t ac
cred
itatio
n no
.L/
506/
1984
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Be
able
to d
evel
op a
te
nder
spe
cific
atio
n1.
1 Ex
plai
n th
e ro
les
and
inpu
ts o
f tho
se w
ho n
eed
to b
e in
volv
ed in
the
tend
er
proc
ess
1.2
Iden
tify
esse
ntia
l and
des
irabl
e bu
sine
ss n
eeds
and
thei
r im
plic
atio
ns w
hich
may
be
incl
uded
with
in th
e te
nder
1.3
Addr
ess
all a
spec
ts o
f the
spe
cific
atio
n in
clud
ing
post
-con
tract
ual r
equi
rem
ents
1.4
Allo
cate
prio
ritie
s w
ithin
the
tend
er s
peci
ficat
ion
in a
ccor
danc
e w
ith b
usin
ess
need
s
1.5
Esta
blis
h cr
iteria
and
ran
king
sys
tem
s to
eva
luat
e te
nder
s in
acc
orda
nce
with
or
gani
satio
nal p
rocu
rem
ent p
olic
ies
2.
Be
able
to m
anag
e a
tend
erin
g ex
erci
se2.
1 As
sess
the
appr
opria
tene
ss o
f diff
eren
t med
ia to
attr
act p
oten
tial s
uppl
iers
2.2
Use
med
ia to
attr
act p
oten
tial s
uppl
iers
that
are
app
ropr
iate
to th
e na
ture
of t
he
cont
ract
2.3
Spec
ify te
nder
app
licat
ion
proc
edur
es, a
rran
gem
ents
and
tim
etab
le
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7
2.4
Invi
te s
uppl
iers
to a
pply
for
the
tend
er
2.5
Sift
out t
hose
that
do
not m
eet t
he a
gree
d cr
iteria
2.6
Confi
rm th
at th
e tra
ck r
ecor
ds o
f sho
rtlis
ted
supp
liers
dem
onst
rate
the
requ
ired
tech
nica
l cap
abili
ty
3.
Be
able
to n
egot
iate
th
e aw
ard
of c
ontra
cts
3.1
Expl
ain
the
prov
isio
ns o
f con
tract
law
that
affe
ct th
e ne
gotia
tion
3.2
Dev
ise
a ne
gotia
ting
stra
tegy
that
is a
ppro
pria
te to
the
cont
ract
and
sup
plie
r
3.3
Awar
d co
ntra
cts
that
bes
t mee
t bus
ines
s ne
eds,
are
rea
listic
and
mee
t the
sp
ecifi
catio
n
3.4
Com
plet
e th
e te
nder
ing
exer
cise
in a
ccor
danc
e w
ith o
rgan
isat
iona
l sta
ndar
ds
3.5
Anal
yse
the
impl
icat
ions
of p
rocu
rem
ent d
ecis
ions
for
the
orga
nisa
tion,
sup
plie
rs
and
pote
ntia
l sup
plie
rs
3.6
Com
mun
icat
e ou
tcom
es o
f the
tend
erin
g ex
erci
se to
sta
keho
lder
s
3.7
Adhe
re to
org
anis
atio
nal p
olic
ies
and
proc
edur
es, l
egal
and
eth
ical
req
uire
men
ts
whe
n aw
ardi
ng c
ontra
cts
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
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017
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e IQ
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. Not
for
resa
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| 4
8
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
Dat
e:
IV
’s s
igna
ture
:
D
ate:
2.4
Invi
te s
uppl
iers
to a
pply
for
the
tend
er
2.5
Sift
out t
hose
that
do
not m
eet t
he a
gree
d cr
iteria
2.6
Confi
rm th
at th
e tra
ck r
ecor
ds o
f sho
rtlis
ted
supp
liers
dem
onst
rate
the
requ
ired
tech
nica
l cap
abili
ty
3.
Be
able
to n
egot
iate
th
e aw
ard
of c
ontra
cts
3.1
Expl
ain
the
prov
isio
ns o
f con
tract
law
that
affe
ct th
e ne
gotia
tion
3.2
Dev
ise
a ne
gotia
ting
stra
tegy
that
is a
ppro
pria
te to
the
cont
ract
and
sup
plie
r
3.3
Awar
d co
ntra
cts
that
bes
t mee
t bus
ines
s ne
eds,
are
rea
listic
and
mee
t the
sp
ecifi
catio
n
3.4
Com
plet
e th
e te
nder
ing
exer
cise
in a
ccor
danc
e w
ith o
rgan
isat
iona
l sta
ndar
ds
3.5
Anal
yse
the
impl
icat
ions
of p
rocu
rem
ent d
ecis
ions
for
the
orga
nisa
tion,
sup
plie
rs
and
pote
ntia
l sup
plie
rs
3.6
Com
mun
icat
e ou
tcom
es o
f the
tend
erin
g ex
erci
se to
sta
keho
lder
s
3.7
Adhe
re to
org
anis
atio
nal p
olic
ies
and
proc
edur
es, l
egal
and
eth
ical
req
uire
men
ts
whe
n aw
ardi
ng c
ontra
cts
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
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e IQ
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resa
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49
Title
Man
age
phys
ical
res
ourc
es
Leve
l4
Cre
dit
4
Uni
t ac
cred
itatio
n no
.K
/506
/198
9
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Be
able
to id
entif
y th
e ne
ed fo
r ph
ysic
al
reso
urce
s
1.1
Iden
tify
reso
urce
req
uire
men
ts fr
om a
naly
ses
of o
rgan
isat
iona
l nee
ds
1.2
Eva
luat
e al
tern
ativ
e op
tions
for
obta
inin
g ph
ysic
al r
esou
rces
1.3
Eva
luat
e th
e im
pact
on
the
orga
nisa
tion
of in
trodu
cing
phy
sica
l res
ourc
es
1.4
Iden
tify
the
optim
um o
ptio
n th
at m
eets
ope
ratio
nal r
equi
rem
ents
for
phys
ical
re
sour
ces
2.
Be
able
to o
btai
n ph
ysic
al r
esou
rces
2.1
Dev
elop
a b
usin
ess
case
for
phys
ical
res
ourc
es th
at is
sup
port
ed b
y ev
iden
ce,
cost
est
imat
es, c
ontin
genc
y ar
rang
emen
ts a
nd a
n an
alys
is o
f lik
ely
bene
fits
2.2
Obt
ain
auth
oris
atio
n an
d fin
anci
al c
omm
itmen
t for
the
requ
ired
expe
nditu
re
2.3
Neg
otia
te b
est v
alue
from
con
tract
s in
acc
orda
nce
with
org
anis
atio
nal s
tand
ards
an
d pr
oced
ures
2.4
Adh
ere
to o
rgan
isat
iona
l pol
icie
s an
d pr
oced
ures
, leg
al a
nd e
thic
al r
equi
rem
ents
w
hen
obta
inin
g ph
ysic
al r
esou
rces
2.5
Che
ck th
at th
e ph
ysic
al r
esou
rces
rec
eive
d m
atch
thos
e or
dere
d
Uni
t 1
6
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right
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e IQ
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resa
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| 5
0
3.
Be
able
to m
anag
e th
e us
e of
phy
sica
l re
sour
ces
3.1
Tak
e ac
tion
to e
nsur
e ph
ysic
al r
esou
rces
are
use
d in
acc
orda
nce
with
m
anuf
actu
rers
’ ins
truct
ions
3.2
Eva
luat
e th
e ef
ficie
ncy
of p
hysi
cal r
esou
rces
aga
inst
agr
eed
crite
ria
3.3
Rec
omm
end
impr
ovem
ents
to th
e us
e of
phy
sica
l res
ourc
es a
nd a
ssoc
iate
d w
orki
ng p
ract
ices
3.4
Ana
lyse
the
bene
fits
of e
ffect
ive
equi
pmen
t in
the
cons
erva
tion
of e
nerg
y an
d th
e en
viro
nmen
t
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
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017
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e IQ
Ltd
. Not
for
resa
le
| 5
1
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
Dat
e:
IV
’s s
igna
ture
:
D
ate:
Copy
right
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017
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e IQ
Ltd
. Not
for
resa
le |
52
Title
Prep
are
for
and
supp
ort q
ualit
y au
dits
Leve
l4
Cre
dit
3
Uni
t ac
cred
itatio
n no
.K
/506
/199
2
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es
unde
rpin
ning
the
man
agem
ent o
f qua
lity
1.1
Ana
lyse
the
prin
cipl
es o
f qua
lity
man
agem
ent
1.2
Ana
lyse
the
purp
ose
and
requ
irem
ents
of a
ran
ge o
f qua
lity
stan
dard
s
1.3
Ana
lyse
the
adva
ntag
es a
nd li
mita
tions
of a
ran
ge o
f qua
lity
tech
niqu
es
1.4
Ass
ess
how
the
man
agem
ent o
f qua
lity
cont
ribut
es to
the
achi
evem
ent o
f or
gani
satio
nal o
bjec
tives
2.
Be
able
to p
repa
re fo
r qu
ality
aud
its2.
1 E
stab
lish
the
qual
ity r
equi
rem
ents
app
licab
le to
the
wor
k be
ing
audi
ted
2.2
Con
firm
that
doc
umen
tatio
n is
com
plet
e
2.3
Con
firm
that
any
pre
viou
sly
agre
ed a
ctio
ns h
ave
been
impl
emen
ted
2.4
Mak
e av
aila
ble
info
rmat
ion
requ
este
d in
adv
ance
by
audi
tors
Uni
t 1
7
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right
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e IQ
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resa
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3
3.
Be
able
to s
uppo
rt
qual
ity a
udits
3.1
Pro
vide
acc
ess
to in
form
atio
n on
req
uest
with
in s
cope
of t
he a
udit
3.2
Agr
ee a
ctio
ns a
nd ti
mes
cale
s w
ith a
udito
rs th
at w
ill r
emed
y no
n-co
nfor
man
ce o
r no
n-co
mpl
ianc
e
3.3
Iden
tify
inst
ance
s w
here
bus
ines
s pr
oces
ses,
qua
lity
stan
dard
s an
d/or
pro
cedu
res
coul
d be
impr
oved
3.4
Dev
elop
a q
ualit
y im
prov
emen
t pla
n th
at a
ddre
sses
the
issu
es r
aise
d
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
© 2
017
Activ
e IQ
Ltd
. Not
for
resa
le
| 5
4
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
Dat
e:
IV
’s s
igna
ture
:
D
ate:
3.
Be
able
to s
uppo
rt
qual
ity a
udits
3.1
Pro
vide
acc
ess
to in
form
atio
n on
req
uest
with
in s
cope
of t
he a
udit
3.2
Agr
ee a
ctio
ns a
nd ti
mes
cale
s w
ith a
udito
rs th
at w
ill r
emed
y no
n-co
nfor
man
ce o
r no
n-co
mpl
ianc
e
3.3
Iden
tify
inst
ance
s w
here
bus
ines
s pr
oces
ses,
qua
lity
stan
dard
s an
d/or
pro
cedu
res
coul
d be
impr
oved
3.4
Dev
elop
a q
ualit
y im
prov
emen
t pla
n th
at a
ddre
sses
the
issu
es r
aise
d
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
© 2
017
Activ
e IQ
Ltd
. Not
for
resa
le |
55
Title
Cond
uct q
ualit
y au
dits
Leve
l4
Cre
dit
3
Uni
t ac
cred
itatio
n no
.T/
506/
1994
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es
unde
rpin
ning
the
man
agem
ent o
f qua
lity
1.1
Anal
yse
the
prin
cipl
es o
f qua
lity
man
agem
ent
1.2
Anal
yse
the
purp
ose
and
requ
irem
ents
of a
ran
ge o
f qua
lity
stan
dard
s
1.3
Anal
yse
the
adva
ntag
es a
nd li
mita
tions
of a
ran
ge o
f qua
lity
tech
niqu
es
1.4
Asse
ss h
ow th
e m
anag
emen
t of q
ualit
y co
ntrib
utes
to th
e ac
hiev
emen
t of
orga
nisa
tiona
l obj
ectiv
es
2.
Be
able
to p
repa
re to
ca
rry
out q
ualit
y au
dits
2.1
Esta
blis
h th
e qu
ality
req
uire
men
ts a
pplic
able
to th
e w
ork
bein
g au
dite
d
2.2
Dev
elop
a p
lan
for
a qu
ality
aud
it
2.3
Prep
are
the
docu
men
tatio
n ne
eded
to u
nder
take
a q
ualit
y au
dit
2.4
Spec
ify d
ata
requ
irem
ents
to th
ose
who
will
sup
port
the
audi
t
3.
Be
able
to c
ondu
ct
qual
ity a
udits
3.1
Confi
rm th
at a
ny p
revi
ousl
y ag
reed
act
ions
hav
e be
en im
plem
ente
d
3.2
Anal
yse
info
rmat
ion
agai
nst a
gree
d qu
ality
crit
eria
3.3
Iden
tify
inst
ance
s w
here
bus
ines
s pr
oces
ses,
qua
lity
stan
dard
s an
d/or
pro
cedu
res
coul
d be
impr
oved
3.4
Agre
e ac
tions
and
tim
esca
les
that
will
rem
edy
non-
conf
orm
ance
or
non-
com
plia
nce
Uni
t 1
8
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right
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017
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e IQ
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for
resa
le
| 5
6
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
© 2
017
Activ
e IQ
Ltd
. Not
for
resa
le
| 5
7
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
Copy
right
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017
Activ
e IQ
Ltd
. Not
for
resa
le
| 5
8
Title
Man
age
a bu
dget
Leve
l4
Cre
dit
4
Uni
t ac
cred
itatio
n no
.A/
506/
1995
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
how
to
iden
tify
finan
cial
re
quire
men
ts
1.1
Exp
lain
how
to c
alcu
late
the
estim
ated
cos
ts o
f act
iviti
es, r
esou
rces
and
ov
erhe
ads
need
ed to
ach
ieve
obj
ectiv
es
1.2
Ana
lyse
the
com
pone
nts
of a
bus
ines
s ca
se to
mee
t org
anis
atio
nal r
equi
rem
ents
1.3
Ana
lyse
the
fact
ors
to b
e ta
ken
into
acc
ount
to s
ecur
e th
e su
ppor
t of s
take
hold
ers
1.4
Des
crib
e th
e bu
sine
ss p
lann
ing
and
budg
et-s
ettin
g cy
cle
2.
Und
erst
and
how
to s
et
budg
ets
2.1
Exp
lain
the
purp
oses
of b
udge
t-se
tting
2.2
Ana
lyse
the
info
rmat
ion
need
ed to
ena
ble
real
istic
bud
gets
to b
e se
t
2.3
Exp
lain
how
to a
ddre
ss c
ontin
genc
ies
2.4
Exp
lain
org
anis
atio
nal p
olic
ies
and
proc
edur
es o
n bu
dget
-set
ting
3.
Be
able
to m
anag
e a
budg
et3.
1 U
se th
e bu
dget
to c
ontro
l per
form
ance
and
exp
endi
ture
3.2
Iden
tify
the
caus
e of
var
iatio
ns fr
om b
udge
t
3.3
Exp
lain
the
actio
ns to
be
take
n to
add
ress
var
iatio
ns fr
om b
udge
t
3.4
Pro
pose
rea
listic
rev
isio
ns to
bud
get,
supp
ortin
g re
com
men
datio
ns w
ith e
vide
nce
Uni
t 1
9
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e IQ
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resa
le
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9
3.5
Pro
vide
bud
get-
rela
ted
repo
rts
and
info
rmat
ion
with
in a
gree
d tim
esca
les
3.6
Exp
lain
the
actio
ns to
be
take
n in
the
even
t of s
uspe
cted
inst
ance
s of
frau
d or
m
alpr
actic
e
4.
Be
able
to e
valu
ate
the
use
of a
bud
get
4.1
Iden
tify
succ
esse
s an
d ar
eas
for
impr
ovem
ent i
n bu
dget
man
agem
ent
4.2
Mak
e re
com
men
datio
ns to
impr
ove
futu
re b
udge
t set
ting
and
man
agem
ent
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
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ulat
ion
is n
ot a
llow
ed.
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right
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ail w
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eved
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s un
it
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1
Title
Man
age
a pr
ojec
t
Leve
l4
Cre
dit
7
Uni
t ac
cred
itatio
n no
.R
/506
/199
9
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
man
agem
ent o
f a
proj
ect
1.1
Exp
lain
how
to c
arry
out
a c
ost-
bene
fit a
naly
sis
for
a pr
ojec
t
1.2
Eva
luat
e th
e us
e of
ris
k an
alys
is te
chni
ques
1.3
Eva
luat
e pr
ojec
t pla
nnin
g an
d m
anag
emen
t too
ls a
nd te
chni
ques
1.4
Eva
luat
e th
e im
pact
of c
hang
es to
pro
ject
sco
pe, s
ched
ule,
fina
nce,
ris
k, q
ualit
y an
d re
sour
ces
1.5
Ana
lyse
the
requ
irem
ents
of p
roje
ct g
over
nanc
e ar
rang
emen
ts
2.
Be
able
to p
lan
a pr
ojec
t2.
1 A
naly
se h
ow a
pro
ject
fits
with
an
orga
nisa
tion’
s ov
eral
l vis
ion,
obj
ectiv
es, p
lans
an
d pr
ogra
mm
es o
f wor
k
2.2
Agr
ee th
e ob
ject
ives
and
sco
pe o
f pro
pose
d pr
ojec
ts w
ith s
take
hold
ers
2.3
Ass
ess
the
inte
rdep
ende
ncie
s an
d po
tent
ial r
isks
with
in a
pro
ject
2.4
Dev
elop
a p
roje
ct p
lan
with
spe
cific
, mea
sura
ble,
ach
ieva
ble,
rea
listic
and
tim
e-bo
und
(SM
ART)
obj
ectiv
es, k
ey p
erfo
rman
ce in
dica
tors
(K
PIs)
and
eva
luat
ions
m
echa
nism
s ap
prop
riate
to th
e pl
an
2.5
Dev
elop
pro
port
iona
te a
nd ta
rget
ed p
lans
to m
anag
e id
entifi
ed r
isks
and
co
ntin
genc
ies
2.6
App
ly p
roje
ct li
fecy
cle
appr
oach
es to
the
prog
ress
of a
pro
ject
Uni
t 2
0
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2
3.
Be
able
to m
anag
e a
proj
ect
3.1
Allo
cate
res
ourc
es in
acc
orda
nce
with
the
proj
ect p
lan
3.2
Brie
f pro
ject
team
mem
bers
on
thei
r ro
les
and
resp
onsi
bilit
ies
3.3
Impl
emen
t pla
ns w
ithin
agr
eed
budg
ets
and
times
cale
s
3.4
Com
mun
icat
e th
e re
quire
men
ts o
f the
pla
ns to
thos
e w
ho w
ill b
e af
fect
ed
3.5
Rev
ise
plan
s in
the
light
of c
hang
ing
circ
umst
ance
s in
acc
orda
nce
with
pro
ject
ob
ject
ives
and
iden
tified
ris
ks
3.6
Kee
p st
akeh
olde
rs u
p to
dat
e w
ith d
evel
opm
ents
and
pro
blem
s
3.7
Com
plet
e cl
ose-
out a
ctio
ns in
acc
orda
nce
with
pro
ject
pla
ns
3.8
Adh
ere
to o
rgan
isat
iona
l pol
icie
s an
d pr
oced
ures
, leg
al a
nd e
thic
al r
equi
rem
ents
w
hen
man
agin
g a
proj
ect
4.
Be
able
to e
valu
ate
the
effe
ctiv
enes
s of
a
proj
ect
4.1
Con
duct
per
iodi
c re
view
s of
the
prog
ress
and
effe
ctiv
enes
s of
a p
roje
ct u
sing
in
form
atio
n fro
m a
ran
ge o
f sou
rces
4.2
Eva
luat
e th
e ef
fect
iven
ess
of c
aptu
ring
and
man
agin
g pr
ojec
t-re
late
d kn
owle
dge
4.3
Rep
ort o
n th
e ef
fect
iven
ess
of p
lans
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
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e IQ
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resa
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3
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
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ate:
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sig
natu
re:
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ate:
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right
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e IQ
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resa
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4
Title
Man
age
busi
ness
ris
k
Leve
l4
Cre
dit
6
Uni
t ac
cred
itatio
n no
.L/
506/
2004
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
man
agem
ent o
f bu
sine
ss r
isk
1.1
Exp
lain
wha
t is
mea
nt b
y bu
sine
ss r
isk
1.2
Ana
lyse
bus
ines
s ris
k id
entifi
catio
n th
eorie
s an
d m
odel
s
1.3
Exp
lain
mea
sure
s an
d te
chni
ques
to m
itiga
te b
usin
ess
risk
1.4
Exp
lain
thei
r ow
n le
vel o
f aut
horit
y in
man
agin
g ris
k
2.
Be
able
to a
ddre
ss
busi
ness
ris
k2.
1 M
onito
r w
ork
in li
ne w
ith o
rgan
isat
iona
l ris
k pr
oced
ures
2.2
Iden
tify
pote
ntia
l ris
ks u
sing
agr
eed
risk
crite
ria
2.3
Ass
ess
iden
tified
ris
ks, t
heir
pote
ntia
l con
sequ
ence
s an
d th
e pr
obab
ility
of t
hem
ha
ppen
ing
2.4
Com
mun
icat
e to
sta
keho
lder
s th
e lik
elih
ood
of th
e ris
k oc
curr
ing
and
its p
oten
tial
cons
eque
nces
2.5
Exp
lain
org
anis
atio
nal b
usin
ess
risk
man
agem
ent p
olic
ies
Uni
t 2
1
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5
3.
Be
able
to m
itiga
te
busi
ness
ris
k3.
1 D
evel
op r
isk
man
agem
ent p
lans
and
pro
cess
es th
at a
re p
ropo
rtio
nate
to th
e ris
k an
d th
e av
aila
ble
reso
urce
s
3.2
Impl
emen
t ris
k m
anag
emen
t pla
ns in
acc
orda
nce
with
org
anis
atio
nal
requ
irem
ents
3.3
Mon
itor
on-g
oing
ris
k-re
late
d de
velo
pmen
ts a
nd a
men
d pl
ans
in th
e lig
ht o
f ch
angi
ng c
ircum
stan
ces
3.4
Kee
p st
akeh
olde
rs in
form
ed o
f any
dev
elop
men
ts a
nd th
eir
poss
ible
co
nseq
uenc
es
3.5
Eva
luat
e th
e ef
fect
iven
ess
of a
ctio
ns ta
ken,
iden
tifyi
ng p
ossi
ble
futu
re
impr
ovem
ents
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
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017
Activ
e IQ
Ltd
. Not
for
resa
le
| 6
6
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
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right
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e IQ
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for
resa
le
| 6
7
Title
Man
age
know
ledg
e in
an
orga
nisa
tion
Leve
l4
Cre
dit
5
Uni
t ac
cred
itatio
n no
.A/
506/
2032
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es
of k
now
ledg
e m
anag
emen
t
1.1
Expl
ain
the
conc
ept,
scop
e an
d im
port
ance
of k
now
ledg
e m
anag
emen
t
1.2
Expl
ain
the
conc
ept o
f int
elle
ctua
l pro
pert
y
1.3
Iden
tify
the
busi
ness
driv
ers
that
lead
to e
ffect
ive
know
ledg
e m
anag
emen
t
1.4
Expl
ain
the
risks
ass
ocia
ted
with
kno
wle
dge
man
agem
ent a
nd th
eir
pote
ntia
l im
plic
atio
ns
1.5
Expl
ain
the
impo
rtan
ce o
f eng
agin
g ot
hers
and
com
mun
icat
ing
know
ledg
e m
anag
emen
t iss
ues
and
activ
ities
1.6
Expl
ain
best
pra
ctic
e pr
inci
ples
and
tech
niqu
es fo
r ef
fect
ive
know
ledg
e m
anag
emen
t
1.7
Des
crib
e st
rate
gies
to m
anag
e ta
cit a
nd e
xplic
it kn
owle
dge
2.
Be
able
to id
entif
y kn
owle
dge
to b
e m
anag
ed w
ithin
an
orga
nisa
tion
2.1
Iden
tify
the
crite
ria a
gain
st w
hich
kno
wle
dge
will
be
man
aged
2.2
Enga
ge c
olle
ague
s in
iden
tifyi
ng th
e kn
owle
dge
to b
e m
anag
ed
Uni
t 2
2
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e IQ
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8
3.
Be
able
to m
anag
e kn
owle
dge
with
in a
n or
gani
satio
n
3.1
Impl
emen
t act
ions
in a
ccor
danc
e w
ith th
e kn
owle
dge
man
agem
ent p
lan
3.2
Adhe
re to
sec
urity
pro
cess
es fo
r th
e co
llect
ion,
sto
rage
and
ret
rieva
l of k
now
ledg
e
3.3
Eval
uate
the
exte
nt to
whi
ch c
urre
nt k
now
ledg
e m
anag
emen
t sys
tem
s an
d pr
oces
ses
are
fit fo
r pu
rpos
e
3.4
Rec
omm
end
impr
ovem
ents
to p
roce
sses
and
sys
tem
s to
man
age
know
ledg
e
3.5
Asse
ss th
e lik
ely
impa
ct a
nd im
plic
atio
ns o
f the
loss
of k
now
ledg
e
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
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017
Activ
e IQ
Ltd
. Not
for
resa
le
| 6
9
Asse
ssor
feed
back
B
elow
det
ail w
hy,
as t
he a
sses
sor,
you
fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
D
ate:
IV’s
sig
natu
re:
D
ate:
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right
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e IQ
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resa
le
| 7
0
Title
Man
age
redu
ndan
cy a
nd r
edep
loym
ent
Leve
l4
Cre
dit
6
Uni
t ac
cred
itatio
n no
.M
/506
/204
4
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
man
agem
ent o
f re
dund
ancy
1.1
Expl
ain
the
lega
l req
uire
men
ts th
at r
elat
e to
the
man
agem
ent o
f red
unda
ncy
1.2
Expl
ain
the
cond
ition
s re
quire
d fo
r a
redu
ndan
cy a
nd th
eir
impl
icat
ions
1.3
Expl
ain
poss
ible
way
s of
avo
idin
g re
dund
anci
es
1.4
Expl
ain
the
fact
ors
invo
lved
in id
entif
ying
the
pool
for
redu
ndan
cy s
elec
tion
1.5
Expl
ain
the
fact
ors
invo
lved
in d
evel
opin
g an
app
eals
pro
cess
1.6
Expl
ain
the
proc
ess
for
plan
ning
and
man
agin
g a
redu
ndan
cy
1.7
Eval
uate
the
impl
icat
ions
of v
olun
tary
and
com
puls
ory
redu
ndan
cy o
n in
divi
dual
s
1.8
Eval
uate
the
impl
icat
ions
of v
olun
tary
and
com
puls
ory
redu
ndan
cy fo
r or
gani
satio
ns
1.9
Eval
uate
the
type
of i
nfor
mat
ion
requ
ired
by s
taff
who
are
ret
aine
d
1.10
Eva
luat
e th
e ty
pe o
f inf
orm
atio
n re
quire
d by
sta
ff w
ho a
re m
ade
redu
ndan
t
1.11
Ass
ess
the
role
of o
utpl
acem
ent i
n re
dund
ancy
Uni
t 2
3
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1
2.
Und
erst
and
the
prin
cipl
es o
f re
depl
oym
ent
2.1
Expl
ain
the
conc
ept o
f red
eplo
ymen
t
2.2
Expl
ain
the
lega
l req
uire
men
ts th
at r
elat
e to
the
man
agem
ent o
f red
eplo
ymen
t
2.3
Expl
ain
the
proc
ess
for
plan
ning
and
man
agin
g a
rede
ploy
men
t
2.4
Eval
uate
the
type
of i
nfor
mat
ion
requ
ired
by s
taff
who
are
ret
aine
d
2.5
Eval
uate
the
type
of i
nfor
mat
ion
requ
ired
by s
taff
who
are
red
eplo
yed
2.6
Eval
uate
the
bene
fits
and
limita
tions
to a
n or
gani
satio
n of
red
eplo
ymen
t
2.7
Asse
ss th
e ro
le o
f pro
ject
man
agem
ent t
echn
ique
s in
the
man
agem
ent o
f re
depl
oym
ent
3.
Be
able
to m
anag
e a
redu
ndan
cy3.
1 Ev
alua
te th
e av
aila
ble
optio
ns fo
r av
oidi
ng a
red
unda
ncy
and
thei
r im
plic
atio
ns
3.2
Dev
elop
a r
edun
danc
y pl
an a
nd ti
met
able
that
add
ress
es r
edun
danc
y ob
ject
ives
3.3
Take
act
ion
to e
nsur
e th
at r
edun
danc
y pa
ymen
ts a
re c
alcu
late
d ac
cura
tely
3.4
Use
an
appr
opria
te m
etho
d fo
r co
mm
unic
atin
g th
e ou
tcom
e of
a r
edun
danc
y de
cisi
on
3.5
Mak
e ag
reed
sup
port
ser
vice
s av
aila
ble
to th
ose
who
hav
e be
en m
ade
redu
ndan
t
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2
4.
Be
able
to m
anag
e th
e re
depl
oym
ent o
f sta
ff4.
1 Ex
plai
n to
red
eplo
yees
the
reas
ons,
pur
pose
and
ben
efits
of r
edep
loym
ent
4.2
Dev
elop
a r
edep
loym
ent p
lan
that
add
ress
es a
gree
d ob
ject
ives
4.3
Use
an
appr
opria
te m
etho
d fo
r co
mm
unic
atin
g ab
out r
edep
loym
ent
4.4
Mak
e ag
reed
sup
port
ser
vice
s av
aila
ble
to th
ose
bein
g re
depl
oyed
4.5
Adhe
re to
org
anis
atio
nal p
olic
ies
and
proc
edur
es, l
egal
and
eth
ical
req
uire
men
ts
for
the
rede
ploy
men
t of s
taff
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
may
be
used
for
all a
sses
smen
t crit
eria
in le
arni
ng o
utco
mes
3 a
nd 4
if n
o na
tura
lly o
ccur
ring
evid
ence
is a
vaila
ble.
Supp
lem
enta
ry e
vide
nce
Supp
lem
enta
ry e
vide
nce
such
as
ques
tioni
ng m
ay b
e us
ed fo
r al
l ass
essm
ent c
riter
ia in
lear
ning
out
com
es 3
and
4 if
no
natu
rally
occ
urrin
g ev
iden
ce is
ava
ilabl
e.
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Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
Dat
e:
IV
’s s
igna
ture
:
D
ate:
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right
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e IQ
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resa
le |
74
Uni
t 2
4
Title
Lead
the
deve
lopm
ent o
f a q
ualit
y st
rate
gy
Leve
l7
Cre
dit
4
Uni
t ac
cred
itatio
n no
.J/
506/
2101
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es
unde
rpin
ning
the
deve
lopm
ent o
f a
qual
ity s
trate
gy
1.1
Defi
ne th
e sc
ope
of q
ualit
y
1.2
Dis
tingu
ish
betw
een
qual
ity m
anag
emen
t, qu
ality
ass
uran
ce, q
ualit
y co
ntro
l and
qu
ality
impr
ovem
ent
1.3
Eval
uate
a r
ange
of a
ppro
ache
s to
qua
lity
man
agem
ent a
nd th
e pr
inci
ples
on
whi
ch th
ey a
re b
uilt
1.4
Anal
yse
the
deve
lopm
ent o
f qua
lity
man
agem
ent p
rinci
ples
1.5
Eval
uate
the
requ
irem
ents
of a
ran
ge o
f qua
lity
stan
dard
s
2.
Be
able
to d
evel
op a
qu
ality
stra
tegy
2.1
Iden
tify
the
scop
e of
a q
ualit
y st
rate
gy
2.2
Dev
ise
a st
rate
gy th
at is
cap
able
of a
ssur
ing
and
cont
rolli
ng th
e qu
ality
of w
ork
to
agre
ed s
tand
ards
2.3
Spec
ify s
tand
ards
, pro
cess
es a
nd p
roto
cols
that
sup
port
the
mai
nten
ance
of
qual
ity s
tand
ards
2.4
Eval
uate
the
use
of te
chno
logy
to m
anag
e qu
ality
for
diffe
rent
pur
pose
s
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5
3.
Be
able
to m
anag
e qu
ality
3.1
Impl
emen
t sys
tem
s an
d pr
oced
ures
that
are
cap
able
of m
onito
ring
qual
ity
stan
dard
s
3.2
Eval
uate
the
capa
bilit
y an
d ca
paci
ty o
f sys
tem
s to
mee
t cur
rent
and
pre
dict
ed
qual
ity n
eeds
3.3
Sele
ct te
chno
logi
es a
nd s
uppl
iers
that
are
cap
able
of m
eetin
g cu
rren
t and
like
ly
futu
re q
ualit
y ne
eds
with
in c
onst
rain
ts
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
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017
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e IQ
Ltd
. Not
for
resa
le
| 7
6
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
Dat
e:
IV
’s s
igna
ture
:
D
ate:
Copy
right
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017
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e IQ
Ltd
. Not
for
resa
le |
77
Title
Lead
the
deve
lopm
ent o
f a c
ontin
uous
impr
ovem
ent s
trate
gy
Leve
l7
Cre
dit
5
Uni
t ac
cred
itatio
n no
.F/
506/
2114
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es
unde
rpin
ning
th
e de
velo
pmen
t of
a c
ontin
uous
im
prov
emen
t stra
tegy
1.1
Defi
ne th
e sc
ope
of c
ontin
uous
impr
ovem
ent a
nd it
s re
latio
nshi
p w
ith o
ther
sy
stem
s
1.2
Dis
tingu
ish
betw
een
cont
inuo
us a
nd c
ontin
ual i
mpr
ovem
ent
1.3
Eval
uate
a r
ange
of a
ppro
ache
s to
con
tinuo
us im
prov
emen
t and
the
prin
cipl
es o
n w
hich
they
are
bui
lt
1.4
Eval
uate
the
impl
icat
ions
of s
taff
invo
lvem
ent i
n co
ntin
uous
impr
ovem
ent
1.5
Anal
yse
the
deve
lopm
ent o
f con
tinuo
us im
prov
emen
t
2.
Be
able
to d
evel
op
a co
ntin
uous
im
prov
emen
t stra
tegy
2.1
Iden
tify
the
scop
e of
a c
ontin
uous
impr
ovem
ent s
trate
gy
2.2
Dev
ise
a st
rate
gy th
at is
cap
able
of e
valu
atin
g bu
sine
ss p
erfo
rman
ce a
nd
iden
tifyi
ng a
reas
that
cou
ld b
e im
prov
ed
2.3
Esta
blis
h va
lid m
easu
res
for
eval
uatin
g bu
sine
ss p
erfo
rman
ce
2.4
Esta
blis
h sy
stem
s fo
r co
llect
ing
and
asse
ssin
g in
form
atio
n on
bus
ines
s pe
rfor
man
ce
2.5
Fost
er a
cul
ture
whe
re p
eopl
e ar
e en
cour
aged
to m
ake
sugg
estio
ns fo
r im
prov
emen
t
Uni
t 2
5
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e IQ
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resa
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8
3.
Be
able
to m
anag
e co
ntin
uous
im
prov
emen
t
3.1
Impl
emen
t sys
tem
s an
d pr
oced
ures
that
are
cap
able
of m
easu
ring
busi
ness
pe
rfor
man
ce
3.2
Ben
chm
ark
perf
orm
ance
aga
inst
his
toric
al d
ata,
oth
er c
ompa
rabl
e or
gani
satio
ns
3.3
Take
act
ion
to e
nsur
e th
at k
now
ledg
e an
d un
ders
tand
ing
is fe
d in
to th
e kn
owle
dge
man
agem
ent s
yste
m
3.4
Take
act
ion
to e
nsur
e th
at im
prov
emen
ts m
ade
alig
n w
ith b
usin
ess
obje
ctiv
es a
nd
valu
es
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
© 2
017
Activ
e IQ
Ltd
. Not
for
resa
le
| 7
9
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
Dat
e:
IV
’s s
igna
ture
:
D
ate:
Copy
right
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017
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e IQ
Ltd
. Not
for
resa
le |
80
Title
Man
age
stra
tegi
c m
arke
ting
activ
ities
Leve
l5
Cre
dit
7
Uni
t ac
cred
itatio
n no
.L/
506/
2293
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
stra
tegi
c m
anag
emen
t of
mar
ketin
g ac
tiviti
es
1.1
Anal
yse
conc
epts
und
erpi
nnin
g st
rate
gic
mar
ketin
g in
bus
ines
s pr
actic
e
1.2
Asse
ss th
e sc
ope
of s
trate
gic
mar
ketin
g ac
tiviti
es a
nd h
ow th
ey a
ffect
a b
usin
ess
1.3
Eval
uate
the
rela
tions
hip
betw
een
the
mar
ketin
g an
d ot
her
busi
ness
func
tions
1.4
Anal
yse
the
plan
ning
prin
cipl
es in
volv
ed in
dev
elop
ing
a m
arke
ting
stra
tegy
1.5
Anal
yse
a ra
nge
of to
ols
to e
valu
ate
a st
rate
gic
mar
ketin
g pl
an
1.6
Expl
ain
the
adva
ntag
es a
nd li
mita
tions
of a
ran
ge o
f mar
ketin
g st
rate
gies
2.
Be
able
to e
valu
ate
a m
arke
t2.
1 Ev
alua
te e
xist
ing
and
pote
ntia
l mar
kets
aga
inst
agr
eed
stra
tegi
c cr
iteria
2.2
Iden
tify
feat
ures
of a
ctua
l and
pot
entia
l offe
rings
thro
ugh
an e
valu
atio
n of
co
mpe
titor
s’ p
rodu
cts
and/
or s
ervi
ces
Uni
t 2
6
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e IQ
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1
3.
Be
able
to d
evel
op
a m
arke
ting
com
mun
icat
ions
st
rate
gy a
nd p
lan
3.1
Eval
uate
a r
ange
of m
arke
ting
com
mun
icat
ions
fram
ewor
ks
3.2
Defi
ne m
arke
ting
mes
sage
s th
at a
re c
onsi
sten
t with
stra
tegi
c ob
ject
ives
, or
gani
satio
nal c
ultu
re a
nd v
alue
s
3.3
Spec
ify c
omm
unic
atio
ns m
edia
that
are
like
ly to
rea
ch th
e id
entifi
ed ta
rget
cu
stom
ers
3.4
Inte
grat
e m
arke
ting
com
mun
icat
ions
with
in o
pera
tiona
l pro
cess
es
4.
Be
able
to m
anag
e st
rate
gic
mar
ketin
g ac
tiviti
es
4.1
Set p
ricin
g st
rate
gies
that
are
con
sist
ent w
ith o
rgan
isat
iona
l stra
tegy
, obj
ectiv
es
and
valu
es a
nd w
hich
opt
imis
e th
e po
tent
ial f
or s
ales
4.2
Man
age
the
impl
emen
tatio
n of
mar
ketin
g st
rate
gies
, pla
ns a
nd a
ctiv
ities
in
acco
rdan
ce w
ith o
rgan
isat
iona
l pol
icie
s, v
alue
s an
d pr
iorit
ies
4.3
Mon
itor
the
perf
orm
ance
of p
rodu
cts
and/
or s
ervi
ces
and
subc
ontra
ctor
s ag
ains
t ag
reed
suc
cess
crit
eria
4.4
Adap
t mar
ketin
g st
rate
gies
, pla
ns a
nd a
ctiv
ities
in th
e lig
ht o
f fee
dbac
k an
d/or
ch
angi
ng c
ircum
stan
ces
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
© 2
017
Activ
e IQ
Ltd
. Not
for
resa
le
| 8
2
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
Dat
e:
IV
’s s
igna
ture
:
D
ate:
Copy
right
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017
Activ
e IQ
Ltd
. Not
for
resa
le |
83
Title
Man
age
the
impa
ct o
f wor
k ac
tiviti
es o
n th
e en
viro
nmen
t
Leve
l4
Cre
dit
4
Uni
t ac
cred
itatio
n no
.J/
506/
2907
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
how
to s
uppo
rt
envi
ronm
enta
lly-
frien
dly
wor
king
pr
actic
es
1.1
Expl
ain
how
to c
arry
out
an
envi
ronm
enta
l im
pact
ana
lysi
s
1.2
Com
pare
sou
rces
of s
peci
alis
t adv
ice
on e
nviro
nmen
tally
-frie
ndly
wor
king
pr
actic
es
1.3
Anal
yse
the
busi
ness
and
env
ironm
enta
l ben
efits
of e
ffect
ive
ener
gy m
anag
emen
t po
licie
s
1.4
Expl
ain
the
heal
th a
nd s
afet
y re
quire
men
ts fo
r th
e us
e an
d di
spos
al o
f res
ourc
es
and
was
te
2.
Be
able
to o
rgan
ise
wor
k so
as
to
min
imis
e th
e im
pact
on
the
envi
ronm
ent
2.1
Anal
yse
pote
ntia
lly a
dver
se e
ffect
s on
the
envi
ronm
ent c
ause
d by
wor
k ac
tiviti
es
2.2
Eval
uate
the
effe
ctiv
enes
s of
met
hods
of i
mpr
ovin
g en
viro
nmen
tal s
usta
inab
ility
in
an
orga
nisa
tion
2.3
Impl
emen
t pla
ns a
nd p
roce
dure
s to
ada
pt w
ork
prac
tices
to m
ake
them
mor
e en
viro
nmen
tally
-frie
ndly
2.4
Dev
elop
a s
yste
m fo
r co
lleag
ues
to r
ecom
men
d im
prov
emen
ts to
mak
e w
ork
prac
tices
mor
e en
viro
nmen
tally
-frie
ndly
Uni
t 2
7
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right
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e IQ
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resa
le
| 8
4
Title
Man
age
the
impa
ct o
f wor
k ac
tiviti
es o
n th
e en
viro
nmen
t
Leve
l4
Cre
dit
4
Uni
t ac
cred
itatio
n no
.J/
506/
2907
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
how
to s
uppo
rt
envi
ronm
enta
lly-
frien
dly
wor
king
pr
actic
es
1.1
Expl
ain
how
to c
arry
out
an
envi
ronm
enta
l im
pact
ana
lysi
s
1.2
Com
pare
sou
rces
of s
peci
alis
t adv
ice
on e
nviro
nmen
tally
-frie
ndly
wor
king
pr
actic
es
1.3
Anal
yse
the
busi
ness
and
env
ironm
enta
l ben
efits
of e
ffect
ive
ener
gy m
anag
emen
t po
licie
s
1.4
Expl
ain
the
heal
th a
nd s
afet
y re
quire
men
ts fo
r th
e us
e an
d di
spos
al o
f res
ourc
es
and
was
te
2.
Be
able
to o
rgan
ise
wor
k so
as
to
min
imis
e th
e im
pact
on
the
envi
ronm
ent
2.1
Anal
yse
pote
ntia
lly a
dver
se e
ffect
s on
the
envi
ronm
ent c
ause
d by
wor
k ac
tiviti
es
2.2
Eval
uate
the
effe
ctiv
enes
s of
met
hods
of i
mpr
ovin
g en
viro
nmen
tal s
usta
inab
ility
in
an
orga
nisa
tion
2.3
Impl
emen
t pla
ns a
nd p
roce
dure
s to
ada
pt w
ork
prac
tices
to m
ake
them
mor
e en
viro
nmen
tally
-frie
ndly
2.4
Dev
elop
a s
yste
m fo
r co
lleag
ues
to r
ecom
men
d im
prov
emen
ts to
mak
e w
ork
prac
tices
mor
e en
viro
nmen
tally
-frie
ndly
3.
Be
able
to m
anag
e th
e en
viro
nmen
tal i
mpa
ct
of th
e us
e of
res
ourc
es
3.1
Expl
ain
whe
n to
obt
ain
spec
ialis
t env
ironm
enta
l man
agem
ent a
dvic
e
3.2
Expl
ain
whe
re to
see
k sp
ecia
list e
nviro
nmen
tal m
anag
emen
t adv
ice
3.3
Det
erm
ine
the
envi
ronm
enta
l im
pact
of t
he u
se o
f diff
eren
t phy
sica
l res
ourc
es
3.4
Dev
elop
pro
cedu
res
for
the
disp
osal
of w
aste
and
unw
ante
d re
sour
ces
in a
way
th
at m
inim
ises
the
impa
ct o
n th
e en
viro
nmen
t
3.5
Eval
uate
the
effe
ctiv
enes
s of
org
anis
atio
nal e
nviro
nmen
tal p
olic
ies
and
proc
edur
es
3.6
Adhe
re to
org
anis
atio
nal p
olic
ies
and
proc
edur
es, l
egal
and
eth
ical
req
uire
men
ts
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
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ulat
ion
is n
ot a
llow
ed.
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right
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ssor
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back
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ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
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atur
e:
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e:
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ate:
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86
Title
Rec
ruitm
ent,
sele
ctio
n an
d in
duct
ion
prac
tice
Leve
l4
Cre
dit
6
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t ac
cred
itatio
n no
.R
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9
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es a
nd
theo
ries
unde
rpin
ning
re
crui
tmen
t, se
lect
ion
and
indu
ctio
n pr
actic
e
1.1
Exp
lain
wor
kfor
ce p
lann
ing
tech
niqu
es
1.2
Des
crib
e th
e in
form
atio
n ne
eded
to id
entif
y re
crui
tmen
t req
uire
men
ts
1.3
Ass
ess
the
impa
ct o
f an
orga
nisa
tion’
s st
ruct
ure
and
cultu
re o
n its
rec
ruitm
ent
and
sele
ctio
n po
licie
s an
d pr
actic
es
1.4
Ana
lyse
the
fact
ors
invo
lved
in e
stab
lishi
ng r
ecru
itmen
t and
sel
ectio
n cr
iteria
1.5
Eva
luat
e th
e su
itabi
lity
of d
iffer
ent r
ecru
itmen
t and
sel
ectio
n m
etho
ds fo
r di
ffere
nt
role
s
1.6
Ana
lyse
pat
tern
s of
em
ploy
men
t tha
t affe
ct th
e re
crui
tmen
t of s
taff
1.7
Exp
lain
the
fact
ors
to b
e ta
ken
into
acc
ount
whe
n de
velo
ping
job
spec
ifica
tions
, pe
rson
al s
peci
ficat
ions
and
job
adve
rtis
emen
ts
1.8
Exp
lain
the
indu
ctio
n pr
oces
s
1.9
Exp
lain
the
rela
tions
hip
betw
een
hum
an r
esou
rce
proc
esse
s an
d th
e in
duct
ion
proc
esse
s
Uni
t 2
8
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right
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e IQ
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resa
le
| 8
7
2.
Be
able
to r
ecru
it pe
ople
into
an
orga
nisa
tion
2.1
Det
erm
ine
curr
ent s
taffi
ng n
eeds
2.2
Iden
tify
curr
ent s
kills
nee
ds fr
om id
entifi
ed s
taffi
ng n
eeds
2.3
Iden
tify
futu
re w
orkf
orce
nee
ds
2.4
Dev
elop
a r
esou
rcin
g pl
an th
at a
ddre
sses
iden
tified
nee
ds w
ithin
bud
geta
ry
limita
tions
2.5
Eva
luat
e th
e co
st-e
ffect
iven
ess
of d
iffer
ent m
etho
ds o
f rec
ruitm
ent f
or a
n id
entifi
ed r
ole
2.6
Exp
lain
how
rec
ruitm
ent p
olic
ies
and
prac
tices
mee
t leg
al a
nd e
thic
al
requ
irem
ents
2.7
Sel
ect t
he m
ost a
ppro
pria
te m
etho
d of
rec
ruitm
ent f
or id
entifi
ed r
oles
3.
Be
able
to s
elec
t ap
prop
riate
peo
ple
for
the
role
3.1
Pla
n as
sess
men
t pro
cess
es th
at a
re v
alid
and
rel
iabl
e
3.2
Pro
vide
thos
e in
volv
ed in
the
sele
ctio
n pr
oces
s w
ith s
uffic
ient
info
rmat
ion
to
enab
le th
em to
mak
e in
form
ed d
ecis
ions
3.3
Jus
tify
asse
ssm
ent d
ecis
ions
with
evi
denc
e
3.4
Info
rm a
pplic
ants
of t
he o
utco
me
of th
e pr
oces
s in
line
with
org
anis
atio
nal
proc
edur
es
3.5
Eva
luat
e th
e ef
fect
iven
ess
of th
e se
lect
ion
proc
ess
3.6
Adh
ere
to o
rgan
isat
iona
l pol
icie
s an
d pr
oced
ures
, leg
al a
nd e
thic
al r
equi
rem
ents
w
hen
carr
ying
out
sel
ectio
n as
sess
men
ts
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resa
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8
4.
Be
able
to in
duct
pe
ople
into
an
orga
nisa
tion
4.1
Dev
elop
indu
ctio
n m
ater
ials
that
mee
t ope
ratio
nal a
nd n
ew s
tart
ers’
nee
ds
4.2
Exp
lain
to n
ew s
tart
ers
orga
nisa
tiona
l pol
icie
s, p
roce
dure
s an
d st
ruct
ures
4.3
Exp
lain
to n
ew s
tart
ers
thei
r ro
le a
nd r
espo
nsib
ilitie
s
4.4
Exp
lain
to n
ew s
tart
ers
thei
r en
title
men
ts a
nd w
here
to g
o fo
r he
lp
4.5
Ass
ess
new
sta
rter
s’ tr
aini
ng n
eeds
4.6
Con
firm
that
trai
ning
is a
vaila
ble
that
mee
ts o
pera
tiona
l and
new
sta
rter
s’ n
eeds
4.7
Pro
vide
sup
port
that
mee
ts n
ew s
tart
ers’
nee
ds th
roug
hout
the
indu
ctio
n pe
riod
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
© 2
017
Activ
e IQ
Ltd
. Not
for
resa
le
| 8
9
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
Dat
e:
IV
’s s
igna
ture
:
D
ate:
Copy
right
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017
Activ
e IQ
Ltd
. Not
for
resa
le |
90
Title
Lead
the
deve
lopm
ent o
f a k
now
ledg
e m
anag
emen
t stra
tegy
Leve
l7
Cre
dit
7
Uni
t ac
cred
itatio
n no
.D
/506
/295
9
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
prin
cipl
es
unde
rpin
ning
kn
owle
dge
man
agem
ent
1.1
Anal
yse
the
valu
e of
kno
wle
dge
man
agem
ent
1.2
Eval
uate
the
adva
ntag
es a
nd d
isad
vant
ages
of a
ran
ge o
f mod
els
of k
now
ledg
e m
anag
emen
t
1.3
Asse
ss th
e ro
le o
f sta
ff in
the
deve
lopm
ent o
f a k
now
ledg
e m
anag
emen
t stra
tegy
1.4
Asse
ss th
e na
ture
of k
now
ledg
e m
anag
emen
t as
a st
rate
gic
asse
t
1.5
Char
acte
rise
diffe
rent
kno
wle
dge
man
agem
ent a
ppro
ache
s an
d sc
hool
s of
thou
ght
1.6
Anal
yse
diffe
rent
fram
ewor
ks a
nd d
imen
sion
s of
kno
wle
dge
man
agem
ent a
nd th
e us
e an
d im
plic
atio
ns o
f pus
h an
d pu
ll st
rate
gies
1.7
Anal
yse
the
use
of te
chno
logy
to m
anag
e kn
owle
dge
2.
Be
able
to d
evel
op
a kn
owle
dge
man
agem
ent s
trate
gy
2.1
Iden
tify
the
scop
e fo
r th
e cr
eatio
n, d
evel
opm
ent,
shar
ing
and
trans
fer
of
know
ledg
e
2.2
Take
act
ion
to e
nsur
e th
e st
rate
gy id
entifi
es b
usin
ess-
criti
cal k
now
ledg
e, fa
cilit
ates
th
e cr
eatio
n, m
aint
enan
ce a
nd s
harin
g of
kno
wle
dge
and
addr
esse
s hi
ndra
nces
an
d ris
ks
Uni
t 2
9
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resa
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1
2.3
Take
act
ion
to e
nsur
e th
e st
rate
gy p
rovi
des
a fra
mew
ork
for
addr
essi
ng b
usin
ess-
criti
cal n
eeds
and
add
ress
es a
ll as
pect
s of
an
orga
nisa
tion’
s en
viro
nmen
t
2.4
Spec
ify s
tand
ards
, pro
cess
es a
nd p
roto
cols
that
sup
port
kno
wle
dge
crea
tion,
sh
arin
g an
d pr
otec
tion
3.
Be
able
to m
anag
e kn
owle
dge
3.1
Impl
emen
t sys
tem
s an
d pr
oced
ures
that
pro
tect
inte
llect
ual p
rope
rty
from
un
auth
oris
ed u
se
3.2
Eval
uate
the
capa
bilit
y an
d ca
paci
ty o
f exi
stin
g in
form
atio
n, k
now
ledg
e an
d co
mm
unic
atio
ns s
yste
ms
to m
eet c
urre
nt a
nd p
redi
cted
nee
ds
3.3
Sele
ct te
chno
logi
es a
nd s
uppl
iers
that
are
cap
able
of m
eetin
g cu
rren
t and
like
ly
futu
re in
form
atio
n, k
now
ledg
e an
d co
mm
unic
atio
ns n
eeds
with
in r
equi
red
secu
rity
and
reso
urce
con
stra
ints
4.
Be
able
to p
rom
ote
know
ledg
e m
anag
emen
t
4.1
Enco
urag
e m
anag
ers
to a
ct a
s kn
owle
dge
man
agem
ent r
ole
mod
els
4.2
Use
com
mun
icat
ions
med
ia th
at a
re a
ppro
pria
te to
the
natu
re o
f the
org
anis
atio
n
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
© 2
017
Activ
e IQ
Ltd
. Not
for
resa
le
| 9
2
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
Dat
e:
IV
’s s
igna
ture
:
D
ate:
2.3
Take
act
ion
to e
nsur
e th
e st
rate
gy p
rovi
des
a fra
mew
ork
for
addr
essi
ng b
usin
ess-
criti
cal n
eeds
and
add
ress
es a
ll as
pect
s of
an
orga
nisa
tion’
s en
viro
nmen
t
2.4
Spec
ify s
tand
ards
, pro
cess
es a
nd p
roto
cols
that
sup
port
kno
wle
dge
crea
tion,
sh
arin
g an
d pr
otec
tion
3.
Be
able
to m
anag
e kn
owle
dge
3.1
Impl
emen
t sys
tem
s an
d pr
oced
ures
that
pro
tect
inte
llect
ual p
rope
rty
from
un
auth
oris
ed u
se
3.2
Eval
uate
the
capa
bilit
y an
d ca
paci
ty o
f exi
stin
g in
form
atio
n, k
now
ledg
e an
d co
mm
unic
atio
ns s
yste
ms
to m
eet c
urre
nt a
nd p
redi
cted
nee
ds
3.3
Sele
ct te
chno
logi
es a
nd s
uppl
iers
that
are
cap
able
of m
eetin
g cu
rren
t and
like
ly
futu
re in
form
atio
n, k
now
ledg
e an
d co
mm
unic
atio
ns n
eeds
with
in r
equi
red
secu
rity
and
reso
urce
con
stra
ints
4.
Be
able
to p
rom
ote
know
ledg
e m
anag
emen
t
4.1
Enco
urag
e m
anag
ers
to a
ct a
s kn
owle
dge
man
agem
ent r
ole
mod
els
4.2
Use
com
mun
icat
ions
med
ia th
at a
re a
ppro
pria
te to
the
natu
re o
f the
org
anis
atio
n
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
© 2
017
Activ
e IQ
Ltd
. Not
for
resa
le |
93
Title
Man
age
heal
th a
nd s
afet
y in
ow
n ar
ea o
f res
pons
ibili
ty
Leve
l4
Cre
dit
5
Uni
t ac
cred
itatio
n no
.D
/504
/405
6
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
resp
onsi
bilit
ies
and
liabi
litie
s in
rel
atio
n to
hea
lth a
nd s
afet
y le
gisl
atio
n
1.1
Eval
uate
per
sona
l res
pons
ibili
ties
and
liabi
litie
s un
der
heal
th a
nd s
afet
y le
gisl
atio
n
1.2
Des
crib
e an
org
anis
atio
n’s
resp
onsi
bilit
ies
and
liabi
litie
s un
der
heal
th a
nd s
afet
y le
gisl
atio
n
1.3
Iden
tify
spec
ialis
ts to
con
sult
with
whe
n he
alth
and
saf
ety
issu
es o
utsi
de o
wn
rem
it ar
e id
entifi
ed
2.
Und
erst
and
how
to
asse
ss, m
onito
r an
d m
inim
ise
heal
th a
nd
safe
ty r
isks
in o
wn
area
of r
espo
nsib
ility
2.1
Des
crib
e th
e ty
pes
of h
azar
ds a
nd r
isks
that
may
aris
e in
rel
atio
n to
hea
lth a
nd
safe
ty
2.2
Expl
ain
how
to u
se s
yste
ms
for
iden
tifyi
ng h
azar
ds a
nd a
sses
sing
ris
ks
2.3
Expl
ain
how
to m
onito
r, ev
alua
te a
nd r
epor
t on
heal
th a
nd s
afet
y w
ithin
ow
n ar
ea
of r
espo
nsib
ility
2.4
Des
crib
e th
e ty
pes
of a
ctio
ns w
hich
sho
uld
be u
nder
take
n to
con
trol o
r el
imin
ate
heal
th a
nd s
afet
y ha
zard
s
3.
Be
able
to r
evie
w
heal
th a
nd s
afet
y po
licy
in o
wn
area
of
resp
onsi
bilit
y
3.1
Rev
iew
writ
ten
heal
th a
nd s
afet
y po
licy
agai
nst r
equi
rem
ents
for
own
area
of
resp
onsi
bilit
y
3.2
Com
mun
icat
e an
y re
com
men
datio
ns fo
r ch
ange
s to
hea
lth a
nd s
afet
y po
licy
to
rele
vant
indi
vidu
als
Opt
iona
l gro
up C
Uni
t 3
0
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4
4.
Be
able
to
com
mun
icat
e he
alth
an
d sa
fety
pol
icy
in o
wn
area
of
resp
onsi
bilit
y
4.1
Com
mun
icat
e w
ritte
n he
alth
and
saf
ety
polic
y to
all
peop
le in
ow
n ar
ea o
f re
spon
sibi
lity
and
othe
r re
leva
nt p
artie
s
4.2
Ensu
re a
ll pe
ople
in o
wn
area
of r
espo
nsib
ility
and
oth
er r
elev
ant p
artie
s un
ders
tand
writ
ten
heal
th a
nd s
afet
y po
licy
5.
Be
able
to m
onito
r he
alth
and
saf
ety
in o
wn
area
of
resp
onsi
bilit
y
5.1
Eval
uate
sys
tem
s fo
r id
entif
ying
and
ass
essi
ng h
ealth
and
saf
ety
haza
rds
and
risks
w
ithin
ow
n ar
ea o
f res
pons
ibili
ty
5.2
Asse
ss w
orki
ng e
nviro
nmen
t with
in o
wn
area
of r
espo
nsib
ility
aga
inst
or
gani
satio
n’s
heal
th a
nd s
afet
y po
licy
5.3
Iden
tify
and
eval
uate
non
-com
plia
nce
with
hea
lth a
nd s
afet
y po
licy
and
prac
tices
w
ithin
ow
n ar
ea o
f res
pons
ibili
ty
5.4
Take
app
ropr
iate
act
ion
to e
limin
ate
or c
ontro
l ide
ntifi
ed h
azar
ds a
nd id
entifi
ed
risks
5.5
Eval
uate
hea
lth a
nd s
afet
y re
quire
men
ts in
pro
ject
or
oper
atio
nal p
lans
with
in
own
area
of r
espo
nsib
ility
Evi
denc
e R
equi
rem
ents
Evid
ence
for
this
uni
t sho
uld
be g
ener
ated
and
col
lect
ed th
roug
h pe
rfor
man
ce u
nder
wor
kpla
ce c
ondi
tions
. Thi
s in
clud
es th
e kn
owle
dge-
base
d le
arni
ng o
utco
mes
an
d as
sess
men
t crit
eria
.
Sim
ulat
ion
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ulat
ion
is n
ot a
llow
ed.
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right
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ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
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esso
r’s
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atur
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e:
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ate:
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Title
Cont
ribut
e to
the
desi
gn a
nd d
evel
opm
ent o
f an
info
rmat
ion
syst
em
Leve
l4
Cre
dit
5
Uni
t ac
cred
itatio
n no
.A/
506/
1950
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
info
rmat
ion
syst
em
desi
gn r
equi
rem
ents
1.1
Ana
lyse
the
requ
irem
ents
, adv
anta
ges
and
limita
tions
of d
iffer
ent w
ays
of s
torin
g an
d m
anag
ing
info
rmat
ion
in a
n or
gani
satio
n
1.2
Ass
ess
the
way
s in
whi
ch in
form
atio
n ca
n be
use
d by
an
orga
nisa
tion
1.3
Eva
luat
e th
e im
plic
atio
ns o
f dat
a pr
otec
tion
requ
irem
ents
for
the
desi
gn o
f an
info
rmat
ion
syst
em
2.
Be
able
to c
ontri
bute
to
the
spec
ifica
tion
of
an in
form
atio
n sy
stem
2.1
Iden
tify
the
user
s an
d st
akeh
olde
rs o
f an
info
rmat
ion
syst
em
2.2
Iden
tify
the
info
rmat
ion
that
will
be
man
aged
with
in a
sys
tem
2.3
Ana
lyse
the
impa
ct o
f bud
geta
ry c
onst
rain
ts o
n th
e de
sign
of a
n in
form
atio
n sy
stem
2.4
Spe
cify
the
func
tiona
lity
of a
sys
tem
that
is c
apab
le o
f del
iver
ing
agre
ed
requ
irem
ents
2.5
Spe
cify
acc
ess
and
secu
rity
rest
rictio
ns a
nd s
yste
ms
that
mee
t the
des
ign
spec
ifica
tion
of a
n in
form
atio
n sy
stem
2.6
Iden
tify
reso
urce
s ne
eded
to im
plem
ent a
nd o
pera
te th
e sy
stem
2.7
Adh
ere
to o
rgan
isat
iona
l pol
icie
s an
d pr
oced
ures
, leg
al a
nd e
thic
al r
equi
rem
ents
w
hen
cont
ribut
ing
to th
e sp
ecifi
catio
n of
an
info
rmat
ion
syst
em
Uni
t 3
1
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3.
Be
able
to r
ecom
men
d op
tions
for
the
deve
lopm
ent o
f an
info
rmat
ion
syst
em
3.1
Eva
luat
e th
e ad
vant
ages
and
lim
itatio
ns o
f pro
prie
tary
and
cus
tom
ised
in
form
atio
n sy
stem
s
3.2
Eva
luat
e th
e ad
vant
ages
and
lim
itatio
ns o
f des
igni
ng a
sys
tem
in-h
ouse
and
co
mm
issi
onin
g a
syst
em fr
om a
n ex
tern
al s
ourc
e
3.3
Iden
tify
the
impl
icat
ions
of t
estin
g in
form
atio
n sy
stem
s be
fore
fina
lisin
g th
e sp
ecifi
catio
n
3.4
Jus
tify
reco
mm
enda
tions
for
the
deve
lopm
ent o
f an
info
rmat
ion
syst
em b
ased
on
an a
naly
sis
of c
ost-
effe
ctiv
enes
s an
d fu
nctio
nalit
y
Evi
denc
e R
equi
rem
ents
Evid
ence
for
this
uni
t sho
uld
be g
ener
ated
and
col
lect
ed th
roug
h pe
rfor
man
ce u
nder
wor
kpla
ce c
ondi
tions
. Thi
s in
clud
es th
e kn
owle
dge-
base
d le
arni
ng o
utco
mes
and
ass
essm
ent
crite
ria.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
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e IQ
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resa
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8
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
Dat
e:
IV
’s s
igna
ture
:
D
ate:
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right
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e IQ
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resa
le |
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Title
Man
age
info
rmat
ion
syst
ems
Leve
l4
Cre
dit
6
Uni
t ac
cred
itatio
n no
.F/
506/
1951
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
man
agem
ent o
f in
form
atio
n sy
stem
s
1.1
Exp
lain
the
uses
of a
n in
form
atio
n sy
stem
1.2
Des
crib
e ty
pica
l inf
orm
atio
n sy
stem
inte
rfac
es
1.3
Ana
lyse
the
impl
icat
ions
of s
yste
m u
pdat
es a
nd s
yste
m d
evel
opm
ents
to a
n or
gani
satio
n
1.4
Ana
lyse
the
use
of s
take
hold
ers’
feed
back
on
the
effe
ctiv
enes
s of
an
info
rmat
ion
syst
em
1.5
Eva
luat
e th
e im
plic
atio
ns o
f dat
a pr
otec
tion
requ
irem
ents
for
the
man
agem
ent
and
use
of a
n in
form
atio
n sy
stem
2.
Be
able
to s
et u
p in
form
atio
n sy
stem
pr
oces
ses
2.1
Dev
elop
sta
ndar
d op
erat
ing
proc
edur
es fo
r ad
min
istra
tive
proc
esse
s th
at m
eet
orga
nisa
tiona
l and
lega
l req
uire
men
ts
2.2
Impl
emen
t man
agem
ent p
roce
sses
that
are
cap
able
of i
dent
ifyin
g an
d re
solv
ing
prob
lem
s
2.3
Ana
lyse
use
rs’ t
rain
ing
need
s fo
r an
info
rmat
ion
syst
em
Uni
t 3
2
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3.
Be
able
to m
anag
e an
in
form
atio
n sy
stem
3.1
Mon
itor
the
qual
ity o
f inf
orm
atio
n ag
ains
t agr
eed
key
perf
orm
ance
indi
cato
rs
(KPI
s)
3.2
Upd
ate
info
rmat
ion
syst
ems
in li
ne w
ith b
usin
ess
and
user
s’ n
eeds
3.3
Pro
vide
trai
ning
and
sup
port
in th
e us
e of
info
rmat
ion
syst
ems
to u
sers
and
st
akeh
olde
rs
3.4
Man
age
prob
lem
s in
the
info
rmat
ion
syst
em in
a w
ay th
at m
inim
ises
dis
rupt
ion
to b
usin
ess
3.5
Man
age
prob
lem
s in
the
info
rmat
ion
syst
em in
a w
ay th
at m
inim
ises
dis
rupt
ion
to b
usin
ess
3.6
Mak
e re
com
men
datio
ns fo
r im
prov
emen
ts th
at w
ill e
nhan
ce th
e ef
ficie
ncy
of a
n in
form
atio
n sy
stem
3.7
Adh
ere
to o
rgan
isat
iona
l pol
icie
s an
d pr
oced
ures
, leg
al a
nd e
thic
al r
equi
rem
ents
in
the
man
agem
ent o
f an
info
rmat
ion
syst
em
Evi
denc
e R
equi
rem
ents
Evid
ence
for
this
uni
t sho
uld
be g
ener
ated
and
col
lect
ed th
roug
h pe
rfor
man
ce u
nder
wor
kpla
ce c
ondi
tions
. Thi
s in
clud
es th
e kn
owle
dge-
base
d le
arni
ng o
utco
mes
and
ass
essm
ent
crite
ria.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
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017
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e IQ
Ltd
. Not
for
resa
le
| 1
01
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
Dat
e:
IV
’s s
igna
ture
:
D
ate:
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right
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e IQ
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resa
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Title
Man
age
even
ts
Leve
l4
Cre
dit
6
Uni
t ac
cred
itatio
n no
.M
/506
/195
9
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
man
agem
ent o
f an
even
t
1.1
Expl
ain
how
org
anis
atio
nal o
bjec
tives
will
be
met
by
an e
vent
1.2
Expl
ain
the
flexi
bilit
ies
and
cons
train
ts o
f an
even
t’s b
udge
t
1.3
Eval
uate
the
use
of p
roje
ct m
anag
emen
t tec
hniq
ues
in e
vent
man
agem
ent
1.4
Anal
yse
how
mod
els
of c
ontin
genc
y an
d cr
isis
man
agem
ent c
an b
e ap
plie
d to
ev
ent m
anag
emen
t
1.5
Anal
yse
the
use
of c
usto
mer
rel
atio
nshi
p m
anag
emen
t (CR
M)
syst
ems
to a
ttrac
t at
tend
ees
1.6
Eval
uate
the
appl
icat
ion
of th
e pr
inci
ples
of l
ogis
tics
to e
vent
man
agem
ent
1.7
Des
crib
e th
e in
sura
nce
requ
irem
ents
of a
n ev
ent
Uni
t 3
3
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resa
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2.
Be
able
to m
anag
e th
e pl
anni
ng o
f an
even
t2.
1 Id
entif
y th
e pu
rpos
e of
an
even
t and
the
key
mes
sage
s to
be
com
mun
icat
ed
2.2
Iden
tify
targ
et a
ttend
ees
for
an e
vent
2.3
Asse
ss th
e im
pact
of a
n ev
ent o
n an
org
anis
atio
n an
d its
sta
keho
lder
s
2.4
Esta
blis
h re
quire
men
ts fo
r re
sour
ces,
loca
tion,
tech
nica
l fac
ilitie
s, la
yout
, hea
lth
and
safe
ty
2.5
Iden
tify
how
eve
nt-r
elat
ed r
isks
and
con
tinge
ncie
s w
ill b
e m
anag
ed
2.6
Dev
elop
an
even
t pla
n th
at s
peci
fies
obje
ctiv
es, s
ucce
ss a
nd e
valu
atio
n cr
iteria
2.7
Mak
e fo
rmal
agr
eem
ents
for
wha
t will
be
prov
ided
, by
who
m a
nd w
hen
2.8
Det
erm
ine
met
hods
of e
ntry
, sec
urity
, acc
ess
and
pric
ing
3.
Be
able
to m
anag
e an
ev
ent
3.1
Man
age
the
allo
catio
n of
res
ourc
es in
acc
orda
nce
with
the
even
t man
agem
ent
plan
3.2
Res
pond
to c
hang
ing
circ
umst
ance
s in
acc
orda
nce
with
con
tinge
ncy
plan
s
3.3
Del
iver
agr
eed
outp
uts
with
in th
e tim
esca
le
3.4
Man
age
inte
rdep
ende
ncie
s, r
isks
and
pro
blem
s in
acc
orda
nce
with
the
even
t m
anag
emen
t pla
n
3.5
Com
ply
with
the
venu
e, in
sura
nce
and
tech
nica
l req
uire
men
ts
3.6
Appl
y th
e pr
inci
ples
and
goo
d pr
actic
e of
cus
tom
er c
are
whe
n m
anag
ing
an e
vent
3.7
Adhe
re to
org
anis
atio
nal p
olic
ies
and
proc
edur
es, l
egal
and
eth
ical
req
uire
men
ts
whe
n m
anag
ing
an e
vent
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4.
Be
able
to fo
llow
up
an
even
t4.
1 En
sure
that
all
post
-eve
nt le
ads
or a
ctio
ns a
re fo
llow
ed u
p
4.2
Opt
imis
e op
port
uniti
es to
take
act
ions
that
are
like
ly to
furt
her
busi
ness
obj
ectiv
es
4.3
Eval
uate
the
effe
ctiv
enes
s of
an
even
t aga
inst
agr
eed
crite
ria
Evi
denc
e R
equi
rem
ents
Ev
iden
ce fo
r th
is u
nit s
houl
d be
gen
erat
ed a
nd c
olle
cted
thro
ugh
perf
orm
ance
und
er w
orkp
lace
con
ditio
ns. T
his
incl
udes
the
know
ledg
e-ba
sed
lear
ning
out
com
es a
nd a
sses
smen
t cr
iteria
.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
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e IQ
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resa
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Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
Dat
e:
IV
’s s
igna
ture
:
D
ate:
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right
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Title
Rev
iew
the
qual
ity o
f cus
tom
er s
ervi
ce
Leve
l4
Cre
dit
4
Uni
t ac
cred
itatio
n no
.F/
506/
2176
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
how
to
revi
ew th
e qu
ality
of
cust
omer
ser
vice
1.1
Exp
lain
the
valu
e of
mea
surin
g th
e qu
ality
of c
usto
mer
ser
vice
1.2
Ana
lyse
the
crite
ria fo
r an
d fa
ctor
s in
volv
ed in
set
ting
cust
omer
ser
vice
sta
ndar
ds
1.3
Exp
lain
how
to c
onst
ruct
rep
rese
ntat
ive
sam
ples
1.4
Ana
lyse
met
hods
of v
alid
atin
g in
form
atio
n an
d in
form
atio
n so
urce
s
1.5
Exp
lain
how
to s
et a
nd u
se c
usto
mer
ser
vice
per
form
ance
met
rics
1.6
Exp
lain
the
use
of c
usto
mer
feed
back
in th
e m
easu
rem
ent o
f cus
tom
er s
ervi
ce
1.7
Ana
lyse
the
adva
ntag
es a
nd d
isad
vant
ages
of a
ran
ge o
f dat
a an
alys
is m
etho
ds
Uni
t 3
4
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right
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e IQ
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2.
Be
able
to p
lan
the
mea
sure
men
t of
cust
omer
ser
vice
2.1
Iden
tify
the
feat
ures
of c
usto
mer
ser
vice
aga
inst
whi
ch c
usto
mer
sat
isfa
ctio
n ca
n be
mea
sure
d
2.2
Sel
ect d
ata
colle
ctio
n m
etho
ds th
at a
re v
alid
and
rel
iabl
e
2.3
Spe
cify
mon
itorin
g te
chni
ques
that
mea
sure
cus
tom
er s
atis
fact
ion
2.4
Est
ablis
h ev
alua
tion
obje
ctiv
es a
nd k
ey p
erfo
rman
ce in
dica
tors
(K
PIs)
in th
e m
easu
rem
ent o
f cus
tom
er s
ervi
ce
2.5
Spe
cify
the
info
rmat
ion
to b
e co
llect
ed
3.
Be
able
to e
valu
ate
the
qual
ity o
f cus
tom
er
serv
ice
3.1
Val
idat
e th
e in
form
atio
n co
llect
ed to
iden
tify
usea
ble
data
3.2
Use
info
rmat
ion
anal
ysis
met
hods
that
are
app
ropr
iate
to th
e na
ture
of t
he
info
rmat
ion
colle
cted
3.3
Iden
tify
inst
ance
s of
effe
ctiv
e cu
stom
er s
ervi
ce, s
hort
falls
and
gap
s fro
m th
e in
form
atio
n an
alys
is a
gain
st a
gree
d cr
iteria
3.4
Dev
elop
rec
omm
enda
tions
that
add
ress
iden
tified
are
as fo
r im
prov
emen
t su
ppor
ted
by e
vide
nce
Evi
denc
e R
equi
rem
ents
Evid
ence
for
this
uni
t sho
uld
be g
ener
ated
and
col
lect
ed th
roug
h pe
rfor
man
ce u
nder
wor
kpla
ce c
ondi
tions
. Thi
s in
clud
es th
e kn
owle
dge-
base
d le
arni
ng o
utco
mes
an
d as
sess
men
t crit
eria
.Si
mul
atio
nSi
mul
atio
n is
not
allo
wed
.
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right
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e IQ
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Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
Dat
e:
IV
’s s
igna
ture
:
D
ate:
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right
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e IQ
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resa
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Uni
t 3
5
Title
Dev
elop
ing
sale
s pr
opos
als
Leve
l4
Cre
dit
5
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t ac
cred
itatio
n no
.A/
502/
8656
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
how
to
writ
e sa
les
prop
osal
s1
1 E
xpla
in h
ow to
writ
e a
prop
osal
that
diff
eren
tiate
s th
e of
fer
from
that
of a
co
mpe
titor
and
pro
mot
es o
rgan
isat
iona
l stre
ngth
s
1.2
Des
crib
e ho
w to
put
toge
ther
a p
ersu
asiv
e ar
gum
ent b
ased
on
qua
ntita
tive
and
qual
itativ
e ev
iden
ce
1.3
Exp
lain
the
impo
rtan
ce o
f add
ress
ing
the
brie
f in
tend
er d
ocum
enta
tion
1.4
Exp
lain
the
impo
rtan
ce o
f usi
ng th
e “h
ouse
sty
le”
in p
ropo
sals
1.5
Exp
lain
the
lega
l and
eth
ical
issu
es r
elat
ing
to s
ales
pro
posa
ls
1.6
Exp
lain
the
clie
nt’s
pro
cedu
res
for
subm
ittin
g sa
les
prop
osal
s
2.
Be
able
to d
evel
op
sale
s pr
opos
als
2.1
Ens
ure
the
pros
pect
’s o
r cu
stom
er’s
req
uire
men
ts a
re a
ddre
ssed
in th
e pr
opos
al
2.2
Ens
ure
that
all
iden
tified
issu
es r
equi
ring
clar
ifica
tion
are
reso
lved
bef
ore
the
prop
osal
is fi
nalis
ed
2.3
Iden
tify
the
cond
ition
s an
d co
nstra
ints
whi
ch n
eed
to b
e in
clud
ed w
ithin
the
prop
osal
in o
rder
to p
rote
ct th
e or
gani
satio
n’s
inte
rest
s
2.4
Pre
sent
the
prop
osal
in “
hous
e st
yle”
2.5
Ens
ure
that
the
prop
osal
is b
ased
on
mar
ket f
acto
rs
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2.6
Pro
vide
the
requ
ired
leve
l of d
etai
l as
brie
fed
by th
e pr
ospe
ct o
r cu
stom
er
2.7
Ens
ure
that
the
pric
e re
flect
s th
e va
lue
with
in th
e pr
opos
al
2.8
Gai
n in
tern
al a
ppro
val b
efor
e su
bmis
sion
2.9
Sup
ply
the
prop
osal
with
in th
e ag
reed
tim
esca
le
3.
Be
able
to e
valu
ate
the
prop
osal
3.1
Obt
ain
feed
back
from
col
leag
ues
and
the
cust
omer
on
the
prop
osal
3.2
Eva
luat
e th
e ou
tcom
e of
the
prop
osal
and
rec
omm
end
impr
ovem
ents
for
the
futu
re
Evi
denc
e R
equi
rem
ents
Evid
ence
for
this
uni
t sho
uld
be g
ener
ated
and
col
lect
ed th
roug
h pe
rfor
man
ce u
nder
wor
kpla
ce c
ondi
tions
. Thi
s in
clud
es th
e kn
owle
dge-
base
d le
arni
ng o
utco
mes
and
ass
essm
ent
crite
ria.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
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right
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e IQ
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resa
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Uni
t 3
6
Title
Prio
ritis
ing
info
rmat
ion
for
sale
s pl
anni
ng
Leve
l4
Cre
dit
3
Uni
t ac
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itatio
n no
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1
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
sour
ces
and
type
s of
info
rmat
ion
that
su
ppor
t sal
es
1 1
Des
crib
e th
e in
form
atio
n ab
out c
usto
mer
s’ b
ehav
iour
that
is r
elev
ant t
o sa
les
1.2
Expl
ain
the
natu
re o
f com
petit
ors’
sal
es a
ctiv
ities
1.3
Expl
ain
the
rele
vanc
e of
info
rmat
ion
from
the
exte
rnal
bus
ines
s en
viro
nmen
t to
sale
s
1.4
Des
crib
e so
urce
s of
bus
ines
s in
form
atio
n re
leva
nt to
sal
es
2.
Und
erst
and
inte
rnal
in
form
atio
n th
at
supp
orts
sal
es
2.1
Des
crib
e th
e cu
stom
er b
ase
of th
e or
gani
satio
n
2.2
Expl
ain
orga
nisa
tiona
l inf
orm
atio
n st
orag
e pr
oced
ures
2.3
Expl
ain
orga
nisa
tiona
l pro
cedu
res
for
com
mun
icat
ing
sale
s-ba
sed
info
rmat
ion
to
the
sale
s te
am
3.
Be
able
to c
arry
out
a
busi
ness
aud
it of
the
inte
rnal
and
ext
erna
l sa
les
envi
ronm
ent
3.1
Obt
ain
info
rmat
ion
abou
t cus
tom
ers
and
com
petit
ors
from
a v
arie
ty o
f sou
rces
to
enab
le a
bus
ines
s au
dit t
o be
con
duct
ed
3.2
Org
anis
e sa
les
info
rmat
ion
to s
uppo
rt e
ffect
ive
sale
s pl
anni
ng
3.3
Prio
ritis
e th
e in
tern
al s
treng
ths
and
wea
knes
ses,
and
ext
erna
l opp
ortu
nitie
s an
d th
reat
s th
e or
gani
satio
n fa
ces
in r
elat
ion
to s
ales
obj
ectiv
es
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right
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e IQ
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resa
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4.
Be
able
to u
se s
ales
in
form
atio
n to
sup
port
th
e sa
les
plan
ning
fu
nctio
n
4.1
Mon
itor
trend
s an
d de
velo
pmen
ts th
at im
pact
on
busi
ness
and
sal
es a
ctiv
ities
ag
ains
t agr
eed
crite
ria
4.2
Iden
tify
mar
ket d
evel
opm
ents
and
thei
r im
plic
atio
ns fo
r or
gani
satio
nal s
ales
pla
ns
4.3
Ensu
re th
at s
ales
info
rmat
ion
is c
omm
unic
ated
to th
ose
who
nee
d it
in
acco
rdan
ce w
ith o
rgan
isat
iona
l pro
cedu
res
Evi
denc
e R
equi
rem
ents
Evid
ence
for
this
uni
t sho
uld
be g
ener
ated
and
col
lect
ed th
roug
h pe
rfor
man
ce u
nder
wor
kpla
ce c
ondi
tions
. Thi
s in
clud
es th
e kn
owle
dge-
base
d le
arni
ng o
utco
mes
and
ass
essm
ent
crite
ria.
Sim
ulat
ion
Sim
ulat
ion
is n
ot a
llow
ed.
Copy
right
© 2
017
Activ
e IQ
Ltd
. Not
for
resa
le
| 1
13
Asse
ssor
feed
back
Bel
ow d
etai
l why
, as
the
ass
esso
r, y
ou fee
l the
lear
ner
has
achi
eved
thi
s un
it
Ass
esso
r’s
sign
atur
e:
Dat
e:
IV
’s s
igna
ture
:
D
ate:
Copy
right
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e IQ
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resa
le |
114
Uni
t 3
7
Title
Man
age
cust
omer
ser
vice
ope
ratio
ns
Leve
l4
Cre
dit
7
Uni
t ac
cred
itatio
n no
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8
Lear
ning
Out
com
esTh
e le
arne
r w
ill:
Ass
essm
ent
Crit
eria
The
lear
ner
can:
In
itial
Evid
ence
Ref
eren
ce
1.
Und
erst
and
the
man
agem
ent o
f cu
stom
er s
ervi
ce
oper
atio
ns
1.1
Exp
lain
the
basi
s fo
r al
loca
ting
reso
urce
s
1.2
Ass
ess
the
suita
bilit
y of
a r
ange
of m
etho
ds to
mon
itor
cust
omer
ser
vice
op
erat
ions
1.3
Exp
lain
the
stra
tegi
es n
eede
d to
del
iver
sea
mle
ss c
usto
mer
ser
vice
1.4
Exp
lain
tech
niqu
es u
sed
to d
evel
op s
olut
ions
to p
robl
ems
1.5
Eva
luat
e so
urce
s of
info
rmat
ion
on c
usto
mer
per
form
ance
dat
a
1.6
Ana
lyse
a r
ange
of t
echn
ique
s to
iden
tify
patte
rns
and
trend
s in
cus
tom
er
beha
viou
r an
d cu
stom
er s
ervi
ce p
erfo
rman
ce
1.7
Ana
lyse
a r
ange
of p
ossi
ble
impr
ovem
ents
to c
usto
mer
ser
vice
ope
ratio
ns
Copy
right
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e IQ
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resa
le
| 1
15
2.
Be
able
to p
lan
cust
omer
ser
vice
op
erat
ions
2.1
Defi
ne th
e se
rvic
e of
fer
to m
eet i
dent
ified
cus
tom
er e
xpec
tatio
ns
2.2
Dev
elop
pla
ns th
at w
ill e
nabl
e su
stai
nabl
e an
d co
nsis
tent
cus
tom
er s
ervi
ce
oper
atio
ns to
agr
eed
stan
dard
s
2.3
Dev
elop
con
tinge
ncie
s th
at a
ddre
ss id
entifi
ed r
isks
2.4
Spe
cify
targ
ets,
obj
ectiv
es, k
ey p
erfo
rman
ce in
dica
tors
(K
PIs)
and
mon
itorin
g ar
rang
emen
ts
2.5
Com
mun
icat
e ob
ject
ives
, tar
gets
, sta
ndar
ds a
nd p
roce
dure
s to
sta
ff
3.
Be
able
to m
anag
e cu
stom
er s
ervi
ce
oper
atio
ns
3.1
Allo
cate
res
ourc
es a
ccor
ding
to a
gree
d pr
iorit
ies
3.2
Kee
p st
aff i
nfor
med
of d
evel
opm
ents
in th
e cu
stom
er s
ervi
ce o
ffer
3.3
Kee
p st
aff i
nfor
med
of d
evel
opm
ents
in b
est p
ract
ice
for
the
deliv
ery
of c
usto
mer
se
rvic
e
3.4
Mai
ntai
n po
sitiv
e w
orki
ng r
elat
ions
hips
am
ongs
t sta
ff
3.5
Car
ry o
ut m
onito
ring
activ
ities
in a
ccor
danc
e w
ith p
lans
3.6
Man
age
devi
atio
ns fr
om e
xpec
ted
perf
orm
ance
and
ser
vice
failu
res
in a
ccor
danc
e w
ith c
ontin
genc
y pl
ans
3.7
Use
feed
back
from
sta
ff an
d cu
stom
ers
to m
ake
impr
ovem
ents
3.8
Tak
e ac
tion
with
in th
e lim
its o
f the
ir re
spon
sibi
lity
to m
ake
impr
ovem
ents
to
cust
omer
ser
vice
per
form
ance
4.
Be
able
to p
repa
re
staf
f for
the
deliv
ery
of
cust
omer
ser
vice
4.1
Con
firm
that
sta
ff un
ders
tand
the
visi
on, o
bjec
tives
, rol
es, p
lans
, sta
ndar
ds a
nd
proc
edur
es to
del
iver
cus
tom
er s
ervi
ce
4.2
Pro
vide
trai
ning
and
sup
port
that
will
ena
ble
staf
f to
deliv
er c
usto
mer
ser
vice
to
the
requ
ired
stan
dard
s
4.3
Com
mun
icat
e to
sta
ff th
eir
role
s, r
espo
nsib
ilitie
s an
d w
ork
plan
s in
line
with
de
liver
y pl
ans
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right
© 2
017
Activ
e IQ
Ltd
. Not
for
resa
le
| 1
16
5.
Be
able
to m
easu
re
cust
omer
ser
vice
pe
rfor
man
ce
5.1
Tak
e ac
tion
to e
nsur
e th
at s
yste
ms
to c
olle
ct a
gree
d pe
rfor
man
ce d
ata
are
in
plac
e
5.2
Iden
tify
trend
s of
cus
tom
er b
ehav
iour
and
cus
tom
er s
ervi
ce p
erfo
rman
ce fr
om
perf
orm
ance
dat
a
5.3
Ben
chm
ark
perf
orm
ance
aga
inst
agr
eed
mea
sure
s
5.4
Add
ress
iden
tified
ano
mal
ies
and
prob
lem
s
5.5
Iden
tify
area
s fo
r im
prov
emen
t with
in c
usto
mer
ser
vice
Evi
denc
e R
equi
rem
ents
Evid
ence
for
this
uni
t sho
uld
be g
ener
ated
and
col
lect
ed th
roug
h pe
rfor
man
ce u
nder
wor
kpla
ce c
ondi
tions
. Thi
s in
clud
es th
e kn
owle
dge-
base
d le
arni
ng o
utco
mes
and
ass
essm
ent
crite
ria.
Sim
ulat
ion
Sim
ulat
ion
may
be
used
for
asse
ssm
ent c
riter
ia 3
.6 (
Man
age
devi
atio
ns fr
om e
xpec
ted
perf
orm
ance
and
ser
vice
failu
res
in a
ccor
danc
e w
ith c
ontin
genc
y pl
ans)
and
5.4
(Ad
dres
s id
entifi
ed a
nom
alie
s an
d pr
oble
ms)
if n
o na
tura
lly o
ccur
ring
evid
ence
is a
vaila
ble.
Supp
lem
enta
ry e
vide
nce
Supp
lem
enta
ry e
vide
nce
such
as
ques
tioni
ng m
ay b
e us
ed fo
r as
sess
men
t crit
eria
3.6
(M
anag
e de
viat
ions
from
exp
ecte
d pe
rfor
man
ce a
nd s
ervi
ce fa
ilure
s in
acc
orda
nce
with
co
ntin
genc
y pl
ans)
and
5.4
(Ad
dres
s id
entifi
ed a
nom
alie
s an
d pr
oble
ms)
if n
o na
tura
lly o
ccur
ring
evid
ence
is a
vaila
ble.
Copy
right
© 2
017
Activ
e IQ
Ltd
. Not
for
resa
le
| 1
17
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