Library OrientationPart I

General Information & Procedures

JWU Florida Campus

Supervisors

• Nicole Covone Director of Library

Services• April Lafferty

Reference Librarian• Mary Culhane Reference Librarian• Ian Hughes Reference Librarian

Types of Books

• General • Popular• Reference• Reserve• Faculty• Oversize • Atlas (Geography tag)• Textbooks (Reserve tag)

Reference Books

• Located on the shorter shelves

• Identified by Reference label

• CANNOT be checked out

Reserve Books• Located behind the

reference desk• Can be checked out for

a 2 hour period and used IN THE LIBRARY ONLY

• Check the book out to the patron in Millennium; do not de-sensitize. Take their I.D. and place it in the drawer (in the box, file under last name)

Magazines• Magazines cannot be

checked out.• Issues for most of the

magazines are stored in the back of the library.

• Magazines do have sensors and will set off the alarm if a student tries to remove one from the building

Study Rooms• Should be reserved, but

are available on a first come, first served basis

• Write down their name & the length of time (2hr max) they want the room in the Study/Conference Room Schedule binder

• During your “rounds,” please check on the status of these rooms and help maintain a clean area

Loan PeriodsStudents:• A student may only have a total of 3 items out at one time

+ 1 reserve.• Books - maximum of 3 books at a length of two weeks

per item.• Videos - only 1 video may be checked out at a time for a

period of one week.• Renewals - a student may renew an item twice for a

period of one week for each renewal. Renewals may be done in person, over the phone or through the library’s website.

• Faculty/Staff:Books & Videos - maximum of 7 items at a length of twelve weeks per item.

Late, Replacement, & Service Fees• Late fee: $ .50 per day for books

and videos• Replacement fee: $ 50.00• Service fee: $ 20.00Replacement and Service fees are due if the item is lost;however, if the item isreturned, the replacement feeis waived, but the service fee isstill due.

Please ask a librarian for assistance when dealing with fines.

Library Computers

• The library is equipped with PCs and MAC computers.

• They are available on a first come first served basis.• All Library computers have Microsoft Office and

internet access and are able to edit and print documents.

• Students must login using their JWU login & ID in order to use any library computer.

• Students should always log out of their computer after they are finished using them so that their information is not available to the next user.

Mac TerminalsIn addition to the library PCs, there are Mac terminals on the main library floor. •They are loaded with several software programs, including but not limited to:

– Microsoft Office– Adobe Creative Suite– iWork– iLife– Web Browsers

•Users must log in to use the Mac terminals, and log out when finished. •USBs can be used with the Mac terminals; the USB drives are located in the back of the monitor.

How Do I Print?• Printing is FREE

• Students are limited to 25 pages per print job

• No pornography or offensive material may be printed (if seen, please report to the nearest librarian)

• Print jobs may be picked up from the library printer or any printer on campus.

• Print jobs will stay in the print queue for 2 hours.

• Special paper (i.e., resumes or transparencies) may not be used in ANY machine in the library (printer or copier)

Swipe to PrintSwipe System for Print Jobs

• Open the document to print• Click print• Enter JWU username (same username

used as for logging into JWU Link)• Go to a printing station (student may

print in the library or the labs)• Swipe your JWU ID at the printer• Select the document to print• Touch the print button• Touch the EXIT button to logout

Print jobs will remain in the system for 2 hours.

How Do I Make Copies?

• The copy machine is located next to the wall on the east side of the library.

• Copying is free.

• Students are limited to a maximum of 25 pages of printing per day.

• Remember: Copyright rules apply when making copies!

Library OrientationPart II

Work-Study Policies & Procedures

JWU Florida Campus

Incident ReportsIncident reports can be written up for any number of policy violations. For example, an incident report will be written up for:• Unexcused absences (no call/no show) • Not following the Professional Dress Guidelines or wearing your uniform properly• Violating computer policy• Violating phone policy (i.e. talking/texting on cell phone during your shift)• Not performing job duties as assigned

This is not a complete list. You will be notified if an incident report is written up about you. If you accumulate several incident reports, they will be forwarded to the administration for possible disciplinary action—up to and including termination.

Rewards! • Just as inappropriate behavior is noted, we will also keep track of positive

behavior!• Positive behavior includes:

– Good attendance; calling ahead if you are going to miss a shift or going to be late.

– Performing work duties as assigned.

– Wearing proper uniform or professional dress.– Following computer, phone, and schedule change policies.– Timecard addendum is filled out accurately.– Generally following proper conduct for the library.

Attendance & TardinessYour schedule is determined at thestart of every trimester. Any absences or tardiness must be

previously approved.

Unapproved absences and tardiness will be cause for a written incident report and disciplinary action.

Emergencies should be few and far between such as death of an immediate family member, physical inability, automobile accident, etc. (documents or proof may be required).

If you are unable to make it on time to work you must notify your immediate supervisor by calling the library.

You will only be able to make up hours for excused absences.

Professional Dress PolicyThe work study position at the library is considered a front desk position. Students working in front desk

positions are expected to comply with the following basic guidelines:

•Clothes should be proper fitting and in good repair. Clothes should be cleaned and pressed.

•Denim of any color is not permitted.

•Pants for both men and women must be the standard length. Cropped or capri pants are not permitted.

•Flip-flops and athletic shoes, are not permitted.

•Excellent grooming standards are to be maintained at all times while at work or conducting university business.

•Uniformed employees must wear their uniforms during work hours while on duty. The uniform must be clean, neatly pressed and in good repair.

•Shirts should be proper fitting, with sleeves and a professional neckline. Sleeveless shirts should not be worn without a jacket.

•Skirts and dresses should have a professional and not casual appearance and must be proper length, at the knee or below. Dresses that are casual, including spring dresses or sundresses, are not appropriate.

•Nametags should be worn at all times while on campus or while conducting university business.

•Visible piercings and facial jewelry, other than earrings, do not project a professional image and are not permitted. In addition, men’s earrings are not considered appropriate and should not be worn.

•Accommodations will be reviewed on a case by case basis. Employees requesting accommodations should contact Human Resources.

Timecard AddendumsTimecards Addendums must be filled out

properly in order to receive payment. Must be completed in ink. Includes your supervisor’s initials on every

entry as they occur. Every entry must be rounded to the next

quarter interval; :00, :15, :30, :45. Total hours for each shift must be marked by

the quarter; i.e. if you worked 3 hours and 15 minutes, your total would be 3.25 hours. 3 hrs, 30 minutes = 3.5 hours. 3 hrs, 45 minutes = 3.75 hours.

Falsification of timecards is a serious offense; disciplinary action—up to and including termination—may be taken.

Library ConductAs this is a library, proper conduct

must be maintained at all times. There is to be no socializing at

the desk or out in the stacks. Voices should be kept low. There is to be no profanity or

vulgar language used. Patrons must be addressed

courteously. Schoolwork is not to be done on work

time (unless approved by a supervisor). No cell phone use, including texting. No computer use (see policy). Violation of the conduct policy will result

in a written incident report.

Computer / Front DeskComputer use at the desk is limited to library functions. That means you may not surf the internet unless you are using your break time privileges.

NOTHING is to be downloaded onto the library

computers. Inappropriate material should not be viewed or

printed from any school computers. If you have received permission to do your

homework from a supervisor you may also ask permission to use the Microsoft Office software on the circulation computer.

Using the computer for unapproved or non-work related reasons will result in a written incident report.

Phone EtiquetteThe Library phone should always be answered

professionally and courteously.

“Good Morning/Afternoon/Evening. Johnson & Wales

Library, (Your Name) speaking.”

After determining what the caller needs, ask them to

“Please hold,” place the caller on hold

and seek assistance.

If the library phone rings and the librarian is unavailable, you must answer the phone. Cellphones must be set to vibrate and placed in work-study cabinet.Work-study employees and patrons may not use library phones.

Service & Awareness

Service is our main priority here at the library. Patrons should be greeted with a smile and acknowledged as soon as they approach the counter. If you cannot provide assistance, please refer the patron to a reference librarian. Never send a patron away without an option. Always ask for a reference librarian’s assistance if the patron needs a journal article or has an in-depth reference question.

Your first duty is to the patron. However, once that duty is fulfilled, you should ask your supervisor for any other tasks or projects which may require your immediate attention. These may include but are not limited to:

• Re-shelving books• Wiping down monitors/ countertops • Pushing in chairs• Shelf-reading• Picking up books & magazines from around the library• Any other projects as assigned by the library staff

AM / PM DutiesThere are specific duties involvedwith the opening and closing of theLibrary. You are expected to know and

perform these duties if you are working on a corresponding shift.

Lists of these specific duties are posted on the workstudy wiki.

There are active and downtime duties that should be performed during every shift

Not completing shift duties and not checking with a librarian for additional duties before doing schoolwork will result in a written incident report

Shelving & Shelf Reading

Shelving and shelf reading are animportant part of your job Library books are cataloged and

shelved according to the Library of Congress Classification System

You are expected to complete a predetermined shelf reading list which must be initialed

We will provide you with Library of Congress Classification training

Privacy / Confidentiality

The records of the Universitystudents, faculty, and staff areconfidential You cannot take or give out

information found in our library records (this includes what people have checked out or their contact information)

Materials that leave the library must be checked out and cannot leave otherwise

You are trusted with privacy and confidentiality in this job and a breach of this trust will be cause for disciplinary action

Security Gate Be polite If the alarm is activated,

please stop the patron and inquire if there is a video, magazine, or book from this or another facility in his/her possession

If problem, please seek the nearest librarian

Work-Study Space

All backpacks, cellular phones, purses, and other personal/school materials must be placed in the work-study cabinet before each scheduled shift.

Loitering

Friends and fellow students cannot hang out or talk with you while you are working. Students at the patron counter are to be helped, but as this is your work environment, you are supposed to be working - not socializing.

Break/Storage Room – Off Limits!

If, for any reason, you need water or anything else from the break/storage room, please ask your immediate supervisor.