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Lifelong Learning Account (LLA)
The LLA is a free, private and secure on-line career planning environment allowing users to
plan and keep a record of their learning throughout their life while supported by a variety of free on-line tools and resources to help them
develop their skills and job/career goals
Lifelong Learning Account (LLA)
The LLA is a free, private and secure on-line career planning environment allowing users to
plan and keep a record of their learning throughout their life while supported by a variety of free on-line tools and resources to help them
develop their skills and job/career goals
2
Lifelong Learning Account (LLA)
A Lifelong Learning Account is a free, online resource open to all adults aged 16 + in England. Its aim is to support registered users with their career management; help them understand and plan their learning and skills development; help them gain employment by understanding their strengths and capabilities; and encourage them to continue lifelong learning to improve their lives and/or meet their needs or interests.
The LLA enables individuals to access a range of on-line tools and
information to match their personal circumstances and needs – all of
which can be saved in a private, secure and easily accessible space.
The LLA can be accessed through the National Careers Service
website at: https://nationalcareersservice.direct.gov.uk/account/
A Lifelong Learning Account is a free, online resource open to all adults aged 16 + in England. Its aim is to support registered users with their career management; help them understand and plan their learning and skills development; help them gain employment by understanding their strengths and capabilities; and encourage them to continue lifelong learning to improve their lives and/or meet their needs or interests.
The LLA enables individuals to access a range of on-line tools and
information to match their personal circumstances and needs – all of
which can be saved in a private, secure and easily accessible space.
The LLA can be accessed through the National Careers Service
website at: https://nationalcareersservice.direct.gov.uk/account/
3
LLAs: Background The LLA was launched in October 2011 by the then Minister for Skills and Lifelong Learning, John Hayes. At end Feb 2014 there are over 1 Million registered users, of which 69% have been activated.
The LLA is there to encourage people to take further steps in learning and is not designed as a funding mechanism. It is a key source of information on learning and information of funding for learning including Government backed loans.
The aim is to get more people into learning and understand what motivates people on a learning journey, with a view, over time, to change attitudes and develop a national culture for lifelong learning.
The LLA is a development resource which benefits learners, potential learners, education sector providers, Government - and also employers and businesses. It helps people to get improved career development opportunities i.e. information on jobs and promotes career advice and guidance to help them get on in work and life.
The LLA was launched in October 2011 by the then Minister for Skills and Lifelong Learning, John Hayes. At end Feb 2014 there are over 1 Million registered users, of which 69% have been activated.
The LLA is there to encourage people to take further steps in learning and is not designed as a funding mechanism. It is a key source of information on learning and information of funding for learning including Government backed loans.
The aim is to get more people into learning and understand what motivates people on a learning journey, with a view, over time, to change attitudes and develop a national culture for lifelong learning.
The LLA is a development resource which benefits learners, potential learners, education sector providers, Government - and also employers and businesses. It helps people to get improved career development opportunities i.e. information on jobs and promotes career advice and guidance to help them get on in work and life.
4
Government Policy – links to LLA Skills for Sustainable Growth (Nov 2010) - vision for reform of the FE and skills system to improve workforce skills, the performance of the economy and engagement in learning
Growth Plan (March 2011) & Autumn Statement 2011- Creating a more educated workforce that is the most flexible in Europe
New Challenges, New Chances (Dec 2011) - range of services and support available to young people and adults to identify opportunities and make informed choices
Launched National Careers Service (NCS) and published “The Right Advice at the Right Time” (5 April 2012) - strategy for career Information, Advice and Guidance
Rigour and Responsiveness in Skills (3 April 2013) - action plan to update skills priorities for England to make the system more rigorous & responsive to need
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Rigour and Responsiveness
The skills strategy, Rigour and Responsiveness in Skills (April 2013), provides an update to New Challenges, New Chances, summarising four main areas: Raising Standards, Reforming Apprenticeships, Creating Traineeships and Meaningful Qualifications.
Launching the strategy, Skills Minister Matthew Hancock said:
“…Rigour and Responsiveness in Skills …sets out how we are reforming our skills system to help people reach their potential to
compete in the global race....”
The LLA feeds into several of these measures, for instance, by matching the data captured on registered users with their learning data, we can formulate a picture of how people move through the system of advice and guidance, and by so doing, help improve the quality of what is offered to meet learners’ needs.
The skills strategy, Rigour and Responsiveness in Skills (April 2013), provides an update to New Challenges, New Chances, summarising four main areas: Raising Standards, Reforming Apprenticeships, Creating Traineeships and Meaningful Qualifications.
Launching the strategy, Skills Minister Matthew Hancock said:
“…Rigour and Responsiveness in Skills …sets out how we are reforming our skills system to help people reach their potential to
compete in the global race....”
The LLA feeds into several of these measures, for instance, by matching the data captured on registered users with their learning data, we can formulate a picture of how people move through the system of advice and guidance, and by so doing, help improve the quality of what is offered to meet learners’ needs.
Lifelong Learning Account (LLA)
Through the National Careers
Service customers can open a
Lifelong Learning Account
Through the National Careers Service (NCS)adults (from 16+) can open a
Lifelong Learning Account (LLA)
Through the National Careers Service (NCS)adults (from 16+) can open a
Lifelong Learning Account (LLA)
7
Screen shot of the LLA via the NCS website
The NCS offer and the LLA offerNational Careers Service (NCS)
The NCS provides quality career information, advice and guidance.
The offer is delivered through a website, helpline and web-chat service for young people and adults, and face-to-face support for adults aged 19+ (or 18+ if seeking work).
It includes a range of FREE on-line resources, including a CV builder, a tool to assess an individual's skills; a directory of vocational training and learning opportunities; national and local labour market intelligence; information on jobs and work, and access to the LLA
These resources and on-line tools are also available to LLA users.
The LLA is a FREE resource for all adults aged 16+, resident in England.
It offers, account holders, an on-line space to store all the outputs from utilising the NCS on-line tools - in one secure and easily accessible place, and allows users, if they so wish, to share their outputs with their careers adviser, or provider.
The LLA can be accessed directly or via the NCS site. Through feedback, the LLA is continually being enhanced. It is envisaged it will become a valuable lifelong learning resource for all those aged 16+
Lifelong Learning Account (LLA)
What will your LLA do for you?Develop your CV Help you create a professional-looking CV using an easy-to-understand processYour skills needs Identify the skills you have, using the online assessment tools Match your skills to possible job roles Plan/manage the information to help you make the right choices Share this information with learning providers and advisersFind a course Help you to choose the right courseFunding for learning Find out if you can get funding Track how much money you and the Government have spent on your recent learningYour achievements Record and access your qualifications Share your achievements with others Create an action plan based on your skills and achievements
Develop your CV Help you create a professional-looking CV using an easy-to-understand processYour skills needs Identify the skills you have, using the online assessment tools Match your skills to possible job roles Plan/manage the information to help you make the right choices Share this information with learning providers and advisersFind a course Help you to choose the right courseFunding for learning Find out if you can get funding Track how much money you and the Government have spent on your recent learningYour achievements Record and access your qualifications Share your achievements with others Create an action plan based on your skills and achievements 10
LLA is quick to open and easy to access LLA – is quick to open (only takes a few minutes): Step 1. Go to: https://nationalcareersservice.direct.gov.uk/account/Step 2. Click on ‘open an account’ at the top of the pageStep 3. Complete the next 5 steps to open an account
Available: LLAs are available to adults (aged 16+), there is no upper age limit.
Accessible: Users can access their LLA and/or register for one via various
routes (JCPs, NCS Advisors), including though online web access, text, email services and by letter too. The user can choose. This means LLAs are accessible to those for whom web access is difficult.
A new Mobile Website has been launched to provide additional online access for new and existing customers i.e. allowing access to the career on-line tools and resources.
The LLA will continue to develop, adapting and reaching out to as wide a range of account holders as possible i.e. using phone applications (where broadband access is unavailable), through social media and other technology, adopting a flexible approach to meet the account holders’ preferences.
LLA (via the NCS): Free Resources & Tools:
Skills Health Check: an assessment of strengths, skills, abilities, development areas - results in a diagnostic report from which an Action Plan can be produced
Course Finder: view courses available in your area, enabling users to choose the provider, course, location and time that suits their needs
Eligibility Checker: provides an indication of Government funding contribution and support towards an individual’s chosen learning
Personal Learning Record: verified data containing details of user’s past achievements/qualifications, and their current participation data, and also a space to record other skills & experience
The CV Builder: helps individuals to create their own C.V step by step. Users can create several different CVs for different jobs or sectors
Learner Statement: shows funding Government has put towards an individual’s learning. Can include learner contributions
Information on careers & learning: 750 Job profiles, Labour Market intelligence, case studies, and videos
Skills Health Check: an assessment of strengths, skills, abilities, development areas - results in a diagnostic report from which an Action Plan can be produced
Course Finder: view courses available in your area, enabling users to choose the provider, course, location and time that suits their needs
Eligibility Checker: provides an indication of Government funding contribution and support towards an individual’s chosen learning
Personal Learning Record: verified data containing details of user’s past achievements/qualifications, and their current participation data, and also a space to record other skills & experience
The CV Builder: helps individuals to create their own C.V step by step. Users can create several different CVs for different jobs or sectors
Learner Statement: shows funding Government has put towards an individual’s learning. Can include learner contributions
Information on careers & learning: 750 Job profiles, Labour Market intelligence, case studies, and videos
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Benefits to Government
It is envisaged that the LLA will increase the numbers going into learning and over time
create a national culture of lifelong learning
Individuals are empowered to make better, more informed decisions regarding their learning and career choices – resulting in a skilled & employable labour force The LLA by providing key data sets can help in the formulation of policy, and/or allocating resources/funds. Datasets include:
Typical learner characteristics Sources of awareness to learners, and/or about learners Most popular courses Details of how and how often the LLA is used Most frequent customer journeys
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Contd/.. Benefits to Government More informed learners who are more likely to take advantage of the adult learning offer, driving up recruitment, retention and demand led provision
Moving toward helping with fast-tracking of learners at enrolment through access to eligibility checks for funding and support with the cost of learning
Individuals who are able to support themselves at various levels and points on their journey
A resource to support staff development and provide evidence towards quality improvement plans and self assessment reports required by the Common Inspection Framework
More information about learners’ needs. A demand led sector. Enables providers to identify progression opportunities and keep individuals engaged in learning
Increased interest in learning and improved market for learning opportunities
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There has been a steady growth in the rate accounts are opened (Feb 2014). We know a good deal about these registered users (some stats below), for instance, how many people get an account, how many use an account and we also know, through trials, the reactions of LLA holders to nudging through emails
and SMS Messaging.
Regions
11%
8%
10%
5%
13%
9%
14%
8%
12%
10%
East Midlands
East of England
Greater London
North East
North West
Other
South East
South West
West Midlands
Yorkshire &Humberside
LLA Story so far
Current Level of Qualification
9%
8%
14%
28%
19%
22%
No QualificationEntry LevelLevel 1Level 2Level 3Level 4 +
Age Band6%
9%
17%
54%
14%
Under 18
18-19
20-24
25-49
50+
LLA current and future developments Through user feedback the LLA is, and continues to be, enhanced to
meet users’ expectations, to add value for the user and to align to, or provide links to other on-line provisions (such as Facebook), and via the NCS with other government policy areas such as 24+ Advanced Learning Loans, Apprenticeships, National Citizens Service, Working for Yourself (i.e. Business in You) and others, in order to retain existing and attract new users.
Account user’s privacy and security is paramount. The system adheres to the Data Protection Act and guidance from the Information Commissioner. By registering to use the LLA, users’ data can help in policy development, as well as help tailor the LLA to the user’s needs and/or provide a better service.
“Nudging” activity (aimed at encouraging users to take control of their development) continues, as there has been some evidence that targeted nudging of users to use the NCS careers tools i.e. CV builder, Skills Health Check has some effect on behaviour and benefit.
