QUESTION: Using the duties of HR CONSULTANTS and ACCOUNTS MANAGERS , make a list of the COMPETENCIES required for each job.

Prepared by:TANUSIA ARUMUGAM

Values

Traits

Motives

Values

Traits

Motives

SkillsKnowledge

Necessary fortop performancebut not sufficient

Characteristicsthat lead to longer-termsuccess

Characteristicsthat lead to longer-termsuccess

A competency is any observable and/or measurable knowledge, skill, ability, or behaviour that contributes to successfuljob performance.

Source: Tucker & Cofsky (1994)

COMPETENCIES may be grouped as follows:

List of the

COMPETENCIES

required for

HR

CONSULTANTS

Manage hiring process, facilitate application and interviewing

process.

Drafts job descriptions and compensation studies.

Advertise open positions and enforce current labour law.

Provides coaching or counselling and feedback.

Act as consultant to employees and managers to address root

causes of human resources issues.

Recommends and implements effective solutions.

Assists department managers and staff.

Source: Transforming Human Resource Organizations: A Field Study of Future Competency Requirements Donna Blancero, John Boroski and Lee Dyer

Source: Transforming Human Resource Organizations: A Field Study of Future Competency Requirements Donna Blancero, John Boroski and Lee Dyer

Note: all competencies in bold face are unique to the particular role

ORGANIZATIONAL ANALYSIS -- Understand basic

principles, methodologies and process of organizational

analysis and change.

Collaborative problem-solving -- Engage talents of

knowledgeable people or team.

ORGANIZATIONAL BEHAVIOR -- Knowledge of OB

theories and concepts and understanding of how

organizations work.

Anticipative Thinking -- understands the likely consequences

or implications of actions or events.

Presentation -- present effectively in diverse circumstances.

Objectivity -- able to recognize the merits of different

positions in conflict situations.

CONCEPTUAL -- The ability to conceive ideas, patterns,

images or relationships from limited data or elements.

Bachelor’s Degree in Human Resource Management 8 to 10 years of progressive Human Resource responsibility

and experience.

Qualifications

Qualifications

Basic and Technical Skills

Basic and Technical Skills

Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines. 

Able to be a self-starter and take initiative to perform duties independently as well as in a team. 

Able to write reports and business correspondence.  Intermediate to Expert knowledge of the MS Office Suite and

other HRIS systems. 

HR advice and support

Contribution to personnel policy and development of the

organization

Contributing to HR-related projects

Human Resource Management Skill

Human Resource Management Skill

Well-developed analytical and problem solving abilities.

Ability to deal with difficult situations involving sensitive

and confidential employee issues. 

Problem Solving Skill

Problem Solving Skill

List of the

COMPETENCIES

required for

ACCOUNTS

MANAGER

Analyze new business opportunities

Deliver formal business presentations

Manage a team of HR consultants

Select , Interview and present candidates to client

Analyze new business opportunities

Results oriented and focus on achieving targets and

objectives

Highly motivated and self confident in approach to

role

High focus on customer service and satisfaction

Strong information , fact finding and questioning

activities

Ability to seek new opportunities and walk towards

future vision

Deliver formal business presentations

Strong people skills and understanding what motivates

people

Proven reporting and account planning abilities

Excellent Presentation skills

Excellent spoken and written communication skills

Well –honed information seeking skills

Result orientation

Manage a team of HR consultants

Good networking and relationship building skills

Excellent understanding of people

High degree of self confidence

Strong influencing skills

Excellent time management

Select, interviews and present candidate to meet clients

Good networking and relationship building abilities

Knowledge of the law and legal research methods

Good organizational skills

Mathematic

Critical Thinking

Indentify complex problem and review related

information to develop and evaluate the option and

implement opportunities

Basic SkillsBasic Skills

Complex Problem Solving

Complex Problem Solving

Management of Financial Resources- Determine how money spent to get the work done

Management of Personnel Resources-Motivate, develop and direct people , identify the best people for the job

Time Management-Manage one’s own time and the time of others.

Instructing- teaching others how to do something Negotiation-Bringing others together and trying to reconcile

differences Persuasion-Persuading others to change their minds and

behavior

Resource Management Skill

Resource Management Skill

Social SkillSocial Skill

System Analysis

- Determine how a system work and changes in

conditions, operations and the environment.

Equipment selection

Programming selection

System SkillSystem Skill

Technical SkillTechnical Skill

THANK YOU FOR

YOUR ATTENTIO

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