LIST OF EXHIBITORS - Lithuanian Presidency of the Council ... OF EXHIBITOR… · LIST OF EXHIBITORS 1. ... (Oracle Fusion Middleware solution) • Development of e-services platform

LIST OF EXHIBITORS

1. Permits for business: submit documents to institutions over internet

2. State tax inspectorate – Fully digital

3. Civil Service eManagment

4. Interoperability Solutions for European Public Administrations

5. Registers administrated by the Central Mortgage Office

6. E-customs for public safety

7. ELPAS – official electronic documents processing system of Government of the Republic of Lithuania

8. ADOC documents Freely distributed electronic document creation and validation software tool

9. Lithuanian public e-services www.epaslaugos.lt

10. ePolice

11. E-authentication across the Europe with usage of Lithuania’s nacional ID card and project STORK2

12. e-Procurement

13. e-Services of REGITRA: registration of vehicles, Drivers’ and Driving schools’ portals

14. e-Information about health services

1

Description of the case: Permits for business

X

1. Name of the case

Message Box – applying documents to institutions on internet

Message Box is a secure e-mail system that enables users to exchange digital messages

with Lithuanian government agencies at national and municipal level. Message Box is

intended for use by entrepreneurs based in the European Economic Area (EEA) –

including Lithuania – who provide their services in Lithuania

2. Acronym of the case Permits for business

submit documents to institutions over internet

3. Public institution responsible for the case Enterprise Lithuania

2

Description of the case: State Tax Inspectorate – fully digital

X

4. Name of the case

State Tax Inspectorate – fully digital

5. Acronym of the case

6. Public institution responsible for the case State Tax Inspectorate (STI)

STI administers assessment and payment of taxes and other contributions that are paid

to the state (municipal) budged and funds. According to the Tax Laws, taxes that were

not paid on time and fines that were imposed on taxpayers are ingathered by STI. It also

returns overpayments, executes the decisions of local municipality concerning benefits

on taxes, levies and deduction to its budget and funds. Moreover, STI organizes the

accounting, evaluation and selling of property, which was forfeited, has no owner, was

inherited by the government.

7. Involved Partner(s)

UAB Alna Software, UAB “Ernst & Young Baltic, UAB Blue Birdge Code,

8. Case website address www.vmi.lt

9. Start date Information system for education, consulting and information provision e-services for

taxpayers (e.VMI) was launched in 2012; E-declaration system was launched in 2004;

10. Case abstract (brief abstract of your case)

Max. 4,000 characters

The case covers a wide range of eGovernment services in the field on national level of

tax administration, such as:

1. Register tax payers 2. Register VAT payers 3. Register natural persons providing business services 4. Manage tax accounting data 5. Excise services 6. Declaration services 7. Education and consulting services 8. Order sertificates and other documents 9. Send reminders to declare / pay taxes 10. Other.

11. Relevance of the case to the eGovernment Action Plan

priorities (or other EU strategic priorities)

Economic growth Action Plan, Priority 6 Information Society for all

12. Policy context and strategic framework Within the case were solved problems such as:

1. Single Point of Contact (SPoC) for tax payers 2. New and more effective channel for tax payers and STI specialist to:

• Get / provide services • Consult & communicate • Learn / educate

3. Saved resources (time, money, etc.) of tax payers and STI

13. Target users or groups Target users are tax payers.

14. Technology choice and technology solution • Integration of STI information systems (Oracle Fusion Middleware solution) • Development of e-services platform (BPM and BPEL implementation) • New Portal & new content management tool • E-services integration with other institutions using SOA architecture • Usage of horizontal ICT enablers:

• eIdentity - online identification, and authentication • eDocuments – means to sign documents electronically • Authentic sources – data from other national Lithuanian registers are

used • Single Sign On - access to multiple systems without the need to log in

multiple times

15. Innovation of the case The case innovative on local scale, as it covers the main activities of STI

16. Scope National

17. Main results, benefits and impacts (qualitative and

quantitative) for all stakeholders involved

Max. 6,000 characters.

Benefits for STI:

• Correction, creation of legal base to ensure legal e-services provision • Centralizing provision of some services, i.e. tasks are executed by

centrally assigned employees • Some services will be provided only online, e.g. registration of excise

subjects • Promotion, incentives to use digital services

Benefits for taxpayers:

• One Single Point of Contact - all STI services, other information can be received in one place

• Self-services created – no need to contact STI • Segmented information • Personalized information

• Applications are pre-filled, can be filled based on previously submitted data

• Automatic controls minimize errors and reduce number of correction cycles

• Results, notifications are received faster

18. Social and economic impact The main impact is savings on time and money expenses. In average, about 70 % of e.

services are supplied electronically.

19. Potential for sharing good practice


Every government organization could have lessons on processes’ reengineering and

technology solutions.

20. Contact person Asta Strazdaitė

Adviser (Taxpayer Service Department)

Vasario 16-osios str. 14,

01514 Vilnius, Lithuania

Phone: +370 5 268 75 56

Mob. +370 698 89 418

E-mail: [email protected]

Virginija Ginevičienė

Deputy Director

Taxpayer Service Department

Vasario 16-osios str. 14,

01514 Vilnius, Lithuania

Phone: +370 5 268 75 86

Mob. +370 620 84498

E-mail: [email protected]

3

Description of the case: Civil Service eManagement

X

1. Name of the case E – Civil Service Management arba Civil Service eManagement

2. Acronym of the case VATARAS & VATIS

3. Public institution

responsible for the case

The information on the main governmental body responsible for the project should be given

Civil Service Department. A budgetary authority of the Republic of Lithuania performing civil service management functions. Mission of the Department - to develop a professional and effective civil service and secure the implementation of the Law on Civil service and related legal acts. Vision of the Department - to become one of the most important entities of the central administration and ensure the functional management of the Civil Service of the Republic of Lithuania in developing an up-to-date civil service system which would be commensurate with the public interests of the country. Strategic results to be achieved - Increased public trust, satisfied clients, motivated and professional civil servants. Priorities of the activity - to strengthen administrative capacities and a positive image through the result-oriented activity management, training and communication. Functions of the Department - Enforces the Law on Civil Service and related legal acts following the procedure laid down by the Minister of the Interior; Manages Civil Servants Register and Civil Service Management Information System; Produces draft legal acts pertaining to civil service; Ensures an integral system for personnel management and civil servant career planning within civil service; Approves training programmes for civil servants and exercises supervision over their implementation; Appraises legal persons seeking to train civil servants and submits proposals to the Minister of the Interior regarding the certification of the establishments responsible for improving the qualification of the civil servants; Coordinates the implementation of the civil servant training strategy; Handles the claims related to the status of the civil servant; Submits to civil and municipal institutions and agencies recommendations on the application of the Law on the Civil Service and relevant legal acts; Drafts and provides information on civil service to civil and municipal institutions and agencies; Performs other functions set out in the Law on Civil Service and other legal acts.


If applied – all involved partners should be enlisted (governmental bodies, self-government(s), NGOs, private sector institutions)

VATARAS & VATIS are installed in all state and municipal institutions and agencies (currently: 582 Civil and Municipal institutions and

agencies). Government Office of the Republic of Lithuania, State Social Insurance Fund Board, the Environmental Protection Agency, State

Tax Inspectorate, National Audit Office of Lithuania, State Food and Veterinary Service and specialists of other public administration

agencies actively cooperate in creating and developing the system by providing valuable suggestions for the improvement of it.

In 2005-2006 the PHARE Twinning partner of Belgian Federal Public Service Personnel and Organisation shared the experience of the

use of information technology in human resources management.

2010-1013 – We are in cooperation with ATEA Ltd. and INSOFT Ltd. specialists who carry out the programming of the system.

5. Case website address www.vtd.lt, https://www.testavimas.vtd.lt/portal/

6. Start date VATARAS & VATIS are being developed consistently, implemented gradually (by steps), by using a variety of funding sources

(Budget of the Republic of Lithuania, PHARE, structural support funds), considering the legal regulation of the Civil Service

Department and IT development:

• In 1998 Register of Officials, in 2002 it is reorganized into the Register of Civil Servants (hereinafter - VATARAS);

• In 2004, it was started to develop Civil Servants Management System (hereinafter - VATIS), which is constantly developed by

adding new features.

• A new partially decentralized system of selection was installed in 1 June, 2013.

• 2013-2014 Electronic Personal File (EABM).

7. Case abstract (brief

abstract of your case)


The description should address the following questions:

- What type of eGovernment service(s) is the subject of the case - What is the range of the case (local, regional, national, cross-border) - What are the main advantages of its implementation? - Are they any plans for further development?

A favorable information environment of human resource management was established in all civil and municipal institutions of the Republic of Lithuania. Institutions are provided with the information and the IT tool whish is necessary for public service management decision-making, planning and controlling and providing publich administration electronic services.

VATARAS receives Data from state and municipal Institutions, contains data on structures, vacancies and occupied positions, and civil servants.

http://www.vtd.lt/

https://www.testavimas.vtd.lt/portal/

VATIS purpose – to enhance civil service professionalism, transparency, flexibility and efficiency by using information and communication technology tools. VATIS tasks – electronically provide neccesary information for state and municipal institutions to make reasoned, transparent and quick civil service management decisions; supply institutions with IT tool; electronically provide information and services for civil servants or those who want to work in civil service and civil servants‘ qualification improvement institutions; inform the society (citizens).

VATIS functions:

- Collect, organize, analyze and provide necessary information for civil service management, state and municipal institutions and personnel administration (including the selection of candidates) and training organization;

- Automate the orders of civil servants‘ certificates production and renewal of certificates as well as the orders of service passports production and updating records;

- To allow the state and municipal institutions, civil servants and employees working under employment contracts electronically process the information about themselves in VATIS, to fill training participants questionnaires, execute civil servants‘ evaluation procedure.

- Enable persons providing training to civil servants electronically manage information on their activities related to the training of civil servants.

- To carry out specialized electronic exchange of data between institutions via VATIS and other information systems.

- Publish civil service announcements and results of civil service competitions, announce information on persons who provide services to civil servants and civil servants' training programs;

- Ensure the coordination of civil servants' training strategy establishment and enables to collect and analyze the data needed for the training strategy.

In 2010 - 2012 the implemented VATARAS & VATIS modernization project enhanced human resources management, data transfer, reporting processes, as well as it reduced potential errors and ensured that the system will have relevant and complete data. The activity of analytical reports forming component was established for giving the opportunity to effectively produce analytival reports and provide information for human recourse managemant decisions.

In 2013 VATIS selection module was installed. Its functions:

- To enable individuals electronically sign and submit documents for the selection of a civil servant;

- To carry out the general personal skills and leadership abilities testing electronically;

- To manage the entire selection process in electronic way.

Currently, a new VATIS module electronic personal file (EABM) is being produced. An employee‘s personal file in the institution – it is a

collection of employee‘s given documents and the ones prepared in the institution. EABM purpose:

- To avoid the duplication of the same information about a civil servant who accedes in another institution. The institution will be able to use already accumulated EABM information about the person;

- A civil servant will be able to see and use all information about his work in institutions in one and the same place;

- The person responsible for the management of personnel by using EABM documents templates will be able to prepare personnel management documents about a particular employee by taking information from VATARAS and VATIS.

In the future we are planning to expand list of electronic services.

8. Relevance of the case to

the eGovernment

Action Plan priorities (or

other EU strategic

priorities)

Which eGovernment Action Plan priorities are implemented within the case?

http://europa.eu/legislation_summaries/information_society/strategies/si0021_en.htm

Priority 1: User empowerment:

develop services designed around users’ needs, and inclusive services: this involves, for example, developing personalised online services;

improve transparency: the Member States and the Commission plan to enable citizens to have online access to their personal data held by administrations;

Priority 3: Improving the efficiency and effectiveness of Governments and administrations:

administrative burdens to be reduced: it is essential that public authorities use the personal data already available efficiently, while respecting citizens’ privacy. In order to do this, the Commission proposes to apply the principle of ‘once-only’ registration to certain data and to conduct a cost-benefit analysis of the principle;

9. Policy context and

strategic framework

What is the policy context of the case? What is the main problem to be solved within the case?

Describe strategic and/or legal framework of the case.

http://europa.eu/legislation_summaries/information_society/strategies/si0021_en.htm

The project is influenced by two key facts: the First - a regular civil service legal regulation and management development, the second -

information technologies are constantly evolving, each year brings new opportunities. As the Civil Service Department participates in the

development of civil service legislation projects and is responsible for VATARAS & VATIS development and support, it can be argued that the

legislation has influenced VATARAS & VATIS content, and use of new technology ideas impacted the Civil Service Act and accompanying

legislation content. For example, Selection – in 2002 we had only a test database while in 2013 a new electronic system has been installed

and it allows to manage the entire selection process.

10. Target users or groups Indicate and characterize the target users of the service. Specify the scale of the group(s) – if possible. What are the expectation for the

extension of the group in the future?

Civil Service Department and other responsible institutions (Parliament, Government, the Minister of the Interior), the heads of

institutions and personnel administrators from 582 civil and municipal agencies and Institutions, Business - civil servants' training

institutions, civil servants and citizens - applicants to the civil service office; information is provided for journalists and published openly.

11. Technology choice and

technology solution

Indicate the technology used for eService(s) implementation. Explain the reason for the choice

For the security of safety is used layered architecture, where the most important information is available only at the lowest level,

and only in accordance with the user roles. System availability is designed so that parts of it can be changed and updated without stopping

the whole system. For Data transfer between geographically dispersed information systems is used SOAP (Simple Object Access Protocol)

protocol . All system components are programmed in C # programming language.

Various means of establishing the identity of a person are being used: identity card, electronic signature certificates, electronic

banking means, a 24 code civil servant card. The system users are allowed to be identified through open-source software.

Software used - Microsoft SQL Server 2008 , Windows Server 2008 and CentOS Linux , Tomcat Application Server , Apache HTTP

Server , Microsoft Hyper -V 2008th

Performance of analytical reports are created by using the building blocks of business data ( Business Intelligence, BI ) intelligence

software QlikView, based on the analysis of operational memory ( an in memory analysis ) technology.

12. Innovation of the case Explain the essence of the case innovativeness.

Is this the global, European or national scale innovativeness? Technological, organizational?

The project is innovative because the information technologies are used in human resource management at all levels. It is used by the

Civil Service Department specialists for data analysis at the national level and the communication with the institutions, 582 civil and

municipal agencies and institutions, heads of the institutions, personnel administrators manage their office staff, public servants use the

system to access their data, correct it or to require this from the data processor, see vacant civil servants positions and the announcements

of competitions, to provide information about the need to be transferred to another civil servant position by service volatility, it is an

official way to find information about civil servants' training institutions, training programs for civil servants and instructors. Training

services institutions are also subjugated to the system so that they can provide the information in an electronic way. The system is also

integrated with other national information systems and automatically publishes the information to the public.

The same system is used by candidates of the civil service – documents are admitted within the IT system which is available 24- hours

a day, 7 days a week. Tests are done online. In this way, candidates learn the results and admit the documents on the same day.

13. Scope Cross-border, International, Local, National, Pan-European, Regional

NATIONAL

14. Main results, benefits

and impacts (qualitative

and

quantitative) for all

stakeholders involved


Describe both assessed results and the expectations for further development.

Civil Service Department is successfully using the system to perform its functions: it organizes and analyzes individual institutions,

separate gruops data, prepares and provides information and reports. Department staff inspect the public administration institutions, the

installed module helps to get information about the certain institution operatively and prepare properly for the inspection. The system also

allows to organize the competitions of civil service quickly and coordinate the strategy of civil servants training (to register training

institutions and training programs).

Automated data receiving from the Register of Legal Entities, the Resident‘s Register Service of the Republic of Lithuania the

Departmental Register of Criminal Offences, Register of Educational and Scientific institutions, Register of Study and Teaching programs,

Electronic Service System for Policyholders, Internal Affairs Officials Register, Personaliztion Centre system was realised.

The data provision interface was establised:

- State Tax Inspectorate (the law of the Republic of Lithuania on the declaration of assets of population and other tax purposes)

- Department of Statistics (official statistics purposes of processing the special wage index calculations from the 29 February, 1968

Council Regulation ( EEC, Euratom , ECSC) No.259/68 down the Staff Regulations of Officials and other servants of the Communities for and

the Commission temporarily applicable to officials of extraordinary measures , article No.65);

- National Courts Administration (data on judicial structures and wages of employees);

- VIP Protection Department (information about the duties of the authorities access control);

- Chief Official Ethics Commission (the Lithuanian Chief Official Ethics Commission Act and the Ministry of Public and Private Interests

in the Public Service Law enforcement and private interests declaration for administration) ;

- Public Enterprise Parliament Publisher „Valstybės žinios“ ( competitions of civil servants‘ or heads of institutions).

- Personalization Center (the data about the requests to make service passports and civil servants‘ certificates);

The system is useful for heads of institutions and personnel because all administrative and accounting functions are computerized as

well as the system allows to carry out the Civil Service Law functions and interact with Civil Service Department in electronic way

(announcements, curricula, assessment of civil servants , etc.) .

Operators providing training to civil servants have the opportunity to provide the information in public about organized training for

civil servants and the compulsory annual activity reports for Civil Service Department is streamlined.

Civil servants - each civil servant has an opportunity to review the data stored in the system, correct it, or to require this from the

data processor, a civil servant also sees vacancies in public service, provides information about the need to be transferred to another

position of a civil servant, finds information on civil servants' training institutions, training programs and instructors and assesses the quality

of training, receives advice in relation to the application of the Civil Service Law .

Citizens - candidates for civil service can apply or register to take the tests 24 hours a day 7 days a week.

Information is available to journalists and made public at www.vtd.lt .

In the future we plan to expand electronic services and a range of publicly available data , as well as to add more data in VATARAS

(politicians, judges, prosecutors, public officials and others).

15. Social and economic

impact

How the case changed the situation of the target group and their social/business/legal environment?

Public management development program for 2012-2020 defines the main directions of development of public management and

the expected results. The provisions of this program are focused on the most important public management process improvement. The

target of the program is to create an open and responsible public management system in the public administration authorities and

institutions, to use taxpayers' money effectively, to adopt and implement these solutions and provide a quality service for society. Specific

measures and actions for the implementation of the objectives and goals of the program are set in the 2013-2015 action plan.

VATARAS & VATIS are relevant in the civil service for goal seeking: to increase the attractiveness of the civil service - oriented to

the needs of society and business results, to innovate , to increase its flexibility and expertise.

Since 1st June, 2013 a partially decentralized system of selection has improved the transparency of the selection – applications are

submitted through the IT system only, the test is done online as well as the test result is seen at the same moment for Personnel

Administration Office and the applicant.

The project encourages the development of information technologies in public administration institutions and civil servants‘

computer literacy. In addition, the installation of VATARAS & VATIS saves the state money because each public administration should not

make their own separate personnel management system .

16. Potential for sharing

good practice


Describe the potential the case offers to learn from, including

- Lessons that could be drawn from your experience - Mechanisms that could be explored for exchange, transfer or replication

Other countries, which use a mixed model of civil service management, having career posts and civil service models characteristics,

can take advantage of project decisions.

17. Contact person Name, position, e-mail, phone, fax of the person eligible for providing additional information and contacts within the governmental body

responsible for the case

Paulius Striška, Head of Civil Service Department Register and Information Systems Tel. +370 5 271 83 89; fax.+370 5 2718563;

[email protected]

5

Description of the case: Registers administrated by the Central Mortgage Office

X

18. Name of the case

Central Mortgage Office

19. Acronym of the case CMO

20. Public institution responsible for the case Central Mortgage Office under the Ministry of Justice

Tilto str. 17, LT-01101 Vilnius

[email protected]


none

If applied – all involved partners should be enlisted (governmental bodies, self-

government(s), NGOs, private sector institutions)

22. Case website address www.hipotekosistaiga.lt

23. Start date Name of the register Start date

The Mortgage Register of the Republic of Lithuania

1 April 1998

Register of Wills 1 July 2001

Register of Property Seizure Acts 1 January 2002

Register of Marriage Settlements 1 July 2002

Register of Contracts 17 July 2002

Register of Notarially Certified Powers of Attorney

1 January 2011

Register of Legally Incapable Persons and Persons with Limited Legal Capacity

1 January 2011



Central Mortgage Office under the Ministry of Justice administers state registers:

1. The Mortgage Register of the Republic of Lithuania 2. Register of Wills 3. Register of Property Seizure Acts 4. Register of Marriage Settlements 5. Register of Contracts 6. Register of Notarially Certified Powers of Attorney 7. Register of Legally Incapable Persons and Persons with Limited Legal Capacity

Administering above mentioned state registers we collect data from data providers,

register them and provide data from the registers, exchange data with other registers

and information systems. All these services are electronic.

All the registers are national-scope except for the Register of Wills, which is

electronically interconnected to the European Network of Registers of Wills.

UPCOMING PLANS

Development of the Register of Notarially Certified Powers of Attorney

On 1 January 2014 we will start a new electronic service for natural persons: to prepare

and submit powers of attorney that do not need a notarial certification electronically.

Natural persons will provide the principle with conditions to connect to the software of

the register by using electronic signature, electronic banking services or other secure

person identification possibilities and prepare and register the power of attorney which

does not need a notarial certification electronically in the register after choosing one of

templates (forms) of a power of attorney. The information about such powers of

attorney shall be registered and publicized immediately after the data transfer.

Development of Electronic Services of the Register of Wills

To provide the notaries public with possibilities to present applications on

acceptance of inheritance or refusal of inheritance electronically.

An electronic service would be intended for natural and legal persons presenting

applications to notaries public on acceptance of inheritance or refusal of inheritance. A

person would form an application in the Internet programme by properly identifying

himself first with information technology and connection measures. An electronic

application is presented to the notary public in accordance with the territory serviced by

the notary public. After the notary public approves of the application received

electronically, the fact of inheritance acceptance would be registered in the Register of

Wills. The service may also include presentation of requests regarding the property

inherited to property registers, banks and credit institutions.




Priority 1: User empowerment (develop services designed around users’ needs, and

inclusive services)

Priority 2: Strengthening the internal market (implementation of cross-border services

at EU level)

26. Policy context and strategic framework What is the policy context of the case?

Activity of the registers is administered by Civil Code, specific laws, regulations,

approved by the Government of the Republic of Lithuania.

Development of the Register of Notarially Certified Powers of Attorney and of Electronic

Services of the Register of Wills is based on the needs of citizens, especially those, who

live abroad. Also, the Register of Wills will be implemented due to the Regulation No

650/2012 of the European Parliament and of the Council of 4 July 2012 on jurisdiction,

applicable law, recognition and enforcement of decisions and acceptance and

enforcement of authentic instruments in matters of succession and on the creation of a

European certificate of succession.

What is the main problem to be solved within the case?

Main goal of the registers is to guarantee protection of civil rights.

In the case of development of the Register of Notarially Certified Powers of Attorney we

will create an e-service, which will enable to create and register powers of attorney,

which do not need notarial certification, electronically, by identification with e-banking

or e-signature. Also, this new e-service will eliminate a possibility to falsificate a power

of attorney. Another problem which will be solved is that legally incapable persons or

persons with limited legal capacity will not be able to create a power of attorney.

On 1 July 2015 we will begin to register facts of refusals to accept inheritance.

The fact of refusal will be provided also electronically, without notarial actions.


Applies the same as above in the problem description.

27. Target users or groups Indicate and characterize the target users of the service. Specify the scale of the

group(s) – if possible. What are the expectation for the extension of the group in the

future?

Citizens, notaries, courts, bailiffs, banks, other state institutions and legal persons.

As cross-border cooperation is becoming stronger and we are becoming part of

international associations and we create and provide cross-borders services, institutions

of foreign countries also foreign persons will become more active users of the case.

28. Technology choice and technology solution Indicate the technology used for eService(s) implementation. Explain the reason for the

choice

.NET technology will be used.

29. Innovation of the case It is national scale innovativeness.

30. Scope National, except for the Register of Wills.




Applies the same as in No. 9.

32. Social and economic impact High quality of provided services ensures that expectations and interests of persons are

satisfied, registration and data provision process is simplified, important and necessary

information about persons, their property becomes easily available and there’s no need

to go to the Central Mortgage Office because all services is/will be available online.



Making all the processes as easier as possible, expanding possibilities to reduce paper

work and use of electronic communication (interaction). More information will be

available after the start of e-services.

34. Contact person Deputy director Vaidas Valikonis; [email protected], tel. (8 5) 231

4559; fax. (8 5)231 3491.

6

Description of the case: Numberplate recognition system (e-Customs)

X


Numberplate recognition system

36. Acronym of the case NAS

37. Public institution responsible for the case Customs Department under the Ministry of Finace of the Republic of Lithuania


JSC “Belam telekomunikacijos”

39. Case website address http://www.cust.lt

40. Start date Year 2008 - 2013



European institutions seeking new methods to fight against international crime (terrorism, fraud, smuggling) consider information exchange between countries and institutions to be among the key measures to counter crime. As a result, in 2005 the Customs Department launched a project "Strengthening of anti-fraud transport movement controls on the external EU borders" co-financed by the European Union's Anti-Fraud Office OLAF under an institutional development measure of the Transition Facility's multilateral programme. In the framework of the above mentioned project in 2008 a vehicles’ license plate and containers’ number recognition system (NAS) has

been installed at land and railway border crossing points on EU external borders. The vehicles’ license plate and containers’ number recognition system has strengthened the control of vehicles and goods movement, reduced the time needed to clear border crossing procedures, and created an opportunity for legitimate business to avoid additional inspections at border crossing points through the cooperation with the Lithuanian Customs by providing the advance information on transported goods. The system has been subsequently expanded, NAS has been modernized and the mobile NAS version was installed into the patrol vehicles of mobile teams of territorial customs offices. The system is used to exchange information between Lithuanian border enforcement authorities. Currently this system, based on queries, is used to provide information on vehicles to relevant Latvian and Polish law enforcement agencies. After other EU countries will join this project it will result in the development of a unified information exchange system between EU customs and law enforcement authorities protecting the Eastern EU border.




43. Policy context and strategic framework What is the policy context of the case? What is the main problem to be solved within

the case?


44. Target users or groups

Customs and law enforcement authorities of Baltic States, legal business, travelers

who are crossing the state border and Baltic states in transit

45. Technology choice and technology solution

Hardware solutions are based on IBM servers, storages, PC’s. All system is fully

redundant. Operator PC’s with fingerprint identification function.

License plate and container code recognition solution powered by ISS company

User application and data base (SQL) powered by JSC “BELAM telekomunikacijos”

46. Innovation of the case

Explain the essence of the case innovativeness.

Is this the global, European or national scale innovativeness? Technological,

organizational?

47. Scope

This unique system provides the possibility to exchange the information on National,

Regional, International levels as well as on Pan-European level




NAS system enables to automatically notify customs office about the vehicles (goods) entering a border crossing point, and to immediately start the process of risk evaluation. The more effective risk management resulted in shorter period of time needed for the clearance of border procedures for legal business entities and private individuals crossing the border the Republic of Lithuania and transiting the country, improved general environment for legal businesses, and reduced corruption preconditions at Lithuanian Customs.

Social and economic impact

More effective methods of fight against illegal circulation of tobacco and other illegal goods were implemented;

Higher amounts of tax revenue collected for Lithuanian and EU budgets; Customs inspection process delivers better results and disclose more

crimes;

Risks are managing in faster and more effective manner with the help of modern technologies;

Better cooperation and sharing of information with law enforcement agencies in Member States was ensured;

Customs inspection of declared and undeclared goods (cargoes) takes less time;

Modern customs inspection equipment facilitates effective fight against circulation of illegal goods;





50. Contact person

Alonas Ritvas Chief Inspector of the Violation prevention division Customs department under the Ministry of finance of the Republic of Lithuania Jakšto g. 1, LT-01105 Vilnius Tel.: +370 5 266 61 14 GSM: +370 686 13465 Fax.: +370 5 262 44 78 email: [email protected]

7

Description of the case: ELPAS – official electronic documents processing system of the Government of the

Republic of Lithuania

X


ELPAS – official electronic documents processing system of the Government of the

Republic of Lithuania

52. Acronym of the case ELPAS

53. Public institution responsible for the case Office of the Government of the Republic of Lithuania


MIT-SOFT Ltd.

55. Case website address ELPAS system is available on-line (in Lithuania only, just for security purposes) at:

https://elpas.lrv.lt

This system is accessible only to the members of the Office of the Government of

Lithuania and other civil servants of central government institutions. For demonstration

purpose, the English version will be available at:

https://int.mitsoft.lt/signa-docs-elpas

56. Start date ELPAS system has been run by the Office of the Prime Minister (currently Office of the

Government of the Republic of Lithuania) since September 6, 2011, when it was

installed



ELPAS is an information system for electronic processing (including official electronic

signing) of the Government decisions. This system, while not being specifically limited

to, is used for electronic signing of Government acts, resolutions, decisions, and Prime

Minister’s decrees, originals of which are issued in electronic form only. The system is

also designed for document registration, sending draft legislation to the national

Parliament and President’s Chancellery, transferring electronic originals to the Official

Gazette.

ELPAS makes extensive use of Lithuania's National Electronic Document platform and

its supporting services. All users have electronic certificates in the form of SmartCards

provided by our Citizen Registry for electronic signing. The system relies on services

provided by the Lithuanian Certification as well as Timestamping Authorities. Electronic

documents, which are composed, signed and delivered by the system, meet

requirements defined by ADOC specification (requirements for human readable

electronic documents). Finally, ELPAS allows transferring electronic originals to the

State Archive of Electronic Documents for permanent safekeeping through the services

of the Electronic Archive Information System. All documents are prepared for long time

stroring and once a year they are transmitted for keeping at National Archives.

ELPAS was developed in tight collaboration with the Office of the Government (former

Office of the Prime Minister) and MIT-SOFT Ltd. The implementation of ELPAS system is

based on Signa Docs platform, which is part of Signa product line developed by

MIT-SOFT Ltd.

After more than three years of designing, development, testing, training and running,

the usage of this system can be considered as fairly successful. Otherwise the

development of ELPAS system and its supporting Signa Docs platform still continues.

Extending ELPAS usage to mobile devices (tablets and smartphones) is one of the

current development trends. The system is also developed to be used with a wider

range of electronic document formats, not limited to ADOC documents. We are

convinced that the evolution of ELPAS together with Signa Docs platform will allow

extending its usage not only to Lithuanian institutions, but beyond Lithuania’s borders

as well.



The ELPAS system extensively improves organizational process of processing

Government’s legal acts and matches the third priority of the eGoverment Action Plan

“Efficiency and effectiveness is enabled by a constant effort to use eGovernment to

reduce the administrative burden, improve organisational processes and promote a

sustainable low-carbon economy”

59. Policy context and strategic framework

Since 2009, the Government of the Republic of Lithuania has continuously stimulated

various usage of applications with electronic signatures and long-time storing of

electronic documents. However, paper documents still dominate, especially when

long-time storing is required. The main goal was to provide ecosystem for creating,

signing, registering and distributing electronic documents of the Government of the

Republic of Lithuania. The project aimed to provide a convenient solution to replace

signing of paper documents.

Other goals:

- to reduce time for proceeding Government decisions - to improve process of sending draft legislation to national Parliament and

President’s Chancellery. - to simplify procedures for sending Government decisions to the National

Archive for long time storing.

60. Target users or groups ELPAS system is used by the members of the Office of the Government of the Republic

of Lithuania and all 14 ministries (including Prime Minister, ministers, vice-ministers,

chancellors, and ordinary civil servants). But the usage of ELPAS, and especially the

usage of its supporting platform Signa Docs, is not limited to the Government of

Lithuania.

Signa Docs based system may be used by any public or private institution willing to pass

the preparation and signing of documents to electronic originals only. It is especially

well adapted to the usage by the high ranking officials and managers, who need to deal

with important number of documents.

Signa Docs based solutions are already integrated into the information systems of the

State Tax Inspectorate and State Social Security Fund Board of Lithuania.

61. Technology choice and technology solution ELPAS system is implemented as a Java Web application, so it can be deployed and

executed on all major operating systems, and to be accessible through all modern Web

browsers.

ELPAS system implementation relies on Signa products stack. It uses Signa SDK,

providing the API with the complete set of operations for the management of

electronic documents in ADOC format. It also relies on Signa Docs platform, which

provides the user interface for electronic documents creation, editing, content preview,

documents signing, distribution, etc…

At the very base, ELPAS and its supporting Signa products rely on a wide range of open

source libraries and products available for the Java platform: XML digital signature

support, document content preview and transformation, Web interface creation,

documents storage, etc…

62. Innovation of the case ELPAS system is innovative in many regards. The system relies on Lithuania’s National

Electronic Document platform, which is composed from: (i) a set of international and

national standards, specifications, regulations and laws; (ii) the supporting PKI

infrastructure and its services; (iii) applications and information systems, including the

State Archive of Electronic Documents.

In particular, ADOC specification (approved by the Office of Chef Archivist of Lithuania

in 2009) was awarded as the main strategic innovation 2010 in Lithuania.

The product line Signa (whose part is Signa Docs, and so ELPAS), was recognized as a

winner of the national contest “Innovative Product 2011”.

Electronic Archive Information System, which was launched in 2011, provides the first

in the world Archive of (Official) Electronic Documents. ELPAS is the first information

system having transferred electronic documents to this archive.

To our knowledge, the Government of Lithuania is one of the first in the world (if not

the first) to have started issuing Government acts as original electronic documents,

signed with qualified electronic signature.

63. Scope At present, the ELPAS system supports electronic documents in ADOC format, and so

its usage could be limited to national institutions. We believe that with the planned

support for wider range of electronic documents formats, it will be possible to extend

its usage cross-border.

We should also mention that the electronic document definition, requirements for its

content and its electronic signatures rely on open international standards (ex. XAdES,

ASiC), many of which are recognized, implemented and used in other European

countries.




The use of ELPAS system helps to be more efficient in terms of time, transport

requirements and human resources, and ensures promptness and security in the

delivery of documents to relevant institutions. We could also mention that since March

2013, the use of ELPAS has been extended to include a wider set of documents issued

the Government of Lithuania, showing the recognition of its benefits.

The principal users ELPAS have expressed their wish to access, to review and to sign

documents from smart devices (especially tablets) showing that in the future the usage

of ELPAS will be extended even more.

65. Social and economic impact The main goal was achieved: the system is quite comfortable when high level politicians

need to review and sign a lot of electronic documents. They don’t need to know

technological aspects, the system needs minimal software installation. So now it is

obvious that the process of electronic documents procession can be as easy as the

conventional way.

Furthermore, we have benefited in terms of time saving transportation costs.



The implementation of ELPAS needed to reconcile different goals.

On the one hand, we’ve had strong requirements for qualified signature creation

application, as defined by international standards (ex. CWA 14170). We could mention

the possibility to see the content of signed objects or the support for various signature

creation devices. The implementation of such requirements involved the use of

complex technological solutions.

On the other hand, in order to be accepted by the end users, the complexity of

document creation and signing process needed to be hidden and comparable to that of

“conventional” documents (fast reading of a document, and fast signing of a number of

documents).

ELPAS is an example of a solution when sometimes contradictory goals are achieved in

one environment and are accessible through a simple and intuitive interface. We

believe that sharing our experience in its development and its everyday use would be

of interest.

67. Contact person EdmundasKazakevicius, [email protected], 8-706-63889, 8-706-63895 .

8

Description of the case: ADOC documents

Freely distributed electronic document creation and verification software tool

X


Freely distributed electronic document creation and verification software tool

69. Acronym of the case ADOC documents

70. Public institution responsible for the case The information on the main governmental body responsible for the project should be

given

The Office of the Chief Archivist Of Lithuania




Enterprise UAB “Mitsoft” as well as UAB “Sintagma”

72. Case website address The case is available:

http://www.archyvai.lt/lt/paslaugos_53/adoc-dokumentai.html

Service user interface in the English and French languages available at

https://signa.mitsoft.lt/signa-web/app/index.html/ln/en

73. Start date 30 October, 2011

http://www.archyvai.lt/lt/paslaugos_53/adoc-dokumentai.html

https://signa.mitsoft.lt/signa-web/app/index.html/ln/en









the case?




future?


choice



organizational?






82. Social and economic impact How the case changed the situation of the target group and their social/business/legal

environment?





84. Contact person Name, position, e-mail, phone, fax of the person eligible for providing additional

information and contacts within the governmental body responsible for the case

9

Description of the case: Lithuanian public e-services: www.epaslaugos.lt

X

1. Name of the case

Lithuanian public e-services: www.epaslaugos.lt


3. Public institution responsible for the case Information Society Development Committee under the Ministry of Transport and

Communications


5. Case website address www.epaslaugos.lt

6. Start date October 2008



The State Information Resources Interoperability Platform, SIRIP is a system created to

deliver centralized access to public services. It is a convenient electronic platform that

offers an easy way for public authorities to design, deliver and manage e-services. It is

also a universally accessible virtual space where these services can be applied for.

SIRIP offers these functionality:

*national and cross-border identification and authorization of citizens, business entities

and civil servants;

*centralized data exchange among public authorities;

*payment (direct and via payment agent);

*e-service design (including testing environment);

*e-service monitoring, auditing and administrating.

Public authorities can use these SIRIP services for free without implementing their own

solutions. SIRIP currently connects 159 government institutions, provides access to 556

public services and has had almost two million unique visitors to the central e-

government portal since 2008.

In the near future SIRIP functions will be further expanded to include additional

features: Legal assignment management – easy transfer of rights to natural or legal

persons and Cloud computing - a secure online storage space for public authorities.

The constantly improving, versatile SIRIP platform allows for quick creation of e-

services and ensures mutual accessibility between the public sector and all recipients of

public services. In short, SIRIP is a simple and effective way to implement innovation

and developments in ICT for more efficient state governance.



Priority 1: User empowerment

Priority 2: Strengthening the internal market

Priority 3: Improving the efficiency and effectiveness of Governments and

administrations

Priority 4: Creating preconditions for the development of eGovernment

9. Policy context and strategic framework Interoperability between public administrations is crucial for achieving European

integration and concerns core aims of the European Union. Member States and end-

users have a great interest in overcoming barriers to easy delivery of public services

across borders and sectors. While end-users are the final recipients of these services,

the prime partners for the European Interoperability Strategy (EIS) are the European

public administrations. Increased cooperation and commitment on the part of these

key players are therefore essential for the development of the EIS.

10. Target users or groups The target groups are: public authorities, citizens, business entities. In spite of the fact

that there is implemented cross-border identification, very few countries have

developed similar solution for their citizens, business entities identification, centralized

data exchange, etc. With respect to this problem it is expected to expand the use of

SIRIP internationally by helping other countries to develop their own solutions and to

create interfaces between these solutions and SIRIP.

11. Technology choice and technology solution The following key items were to consider when making decision about SIRIP

technological implementation:

Clear licencing and maintenance. SIRIP is made of several logical units, such as ESB,

BPEL, eGovernment portal, payment broker, authentication service. Some of these

components are generic to all industries, some require high level of customization to

meet <IVPK> needs. Therefore of the shelf solutions were chosen for generic functions.

These solutions were chosen basing on manufacturer support and knowledge available

in region. ESB, BPEL, DBMS functionality is implemented using Oracle products - OSB,

SOA Suite, DBMS.

Components that require many custom changes were custom build on open

frameworks, e.g. Apache Tomcat web application container, ZKoss enterprise web

application framework.

Lose coupling. SIRIP is made of separate components that serve specific purposes. The

communication between these components is implemented using open standard

technologies - XML for data structures, WS-S for data security, XML Signature for data

integrity. Whenever it is possible, web-services are preferred to other means of

interoperability. Each of SIRIP logical components may be deployed and scaled

independently, technologically it is possible to host SIRIP components in public cloud

service.

Virtualization. SIRIP is implemented as virtualized platform and each component may

be scaled when needed. Depending on situation, different resources may be allocated

to ESB, BPEL, Portal, Payment broker and authentication service of the platform.

Virtualization of the platform is implemented using VMWare solutions.

12. Innovation of the case Global innovation. Both technological and organizational.





SIRIP currently connects 159 government institutions, provides access to 556 public

services and has had almost two million unique visitors to the central e-government

portal since 2008.

Seven e-services are created using SIRIP design tools and more than 90 e-services have

been developing recently.

Realization of State Information Resources Interoperability Platform has increased

take-up of eGovernment services significantly (increase of 16% in 3 years according to

Lithuanian statistics).

All public authorities have centralized access to the main Lithuanian registers.

Expectations

Nowadays more than 2500 budgetary institutions out of more than 3500 do not have

documents management systems. To solve this problem it is planned to develop

centralized document management system based on cloud computing. Moreover, by

realizing this it is expected the growth of electronic documents usage and higher level

e-service delivery.

15. Social and economic impact This approach focuses on both the back and front office. Data registers and information

systems, many e-services could be streamlined and made available in a user friendly

one-stop-shop portal to citizens, business entities and civil servants.

With the integrated development environment, e-service process building becomes a

straightforward procedure that does not require advanced programming skills. Public

service providers can request form, data structure, process and integration interface

creation without leaving the comfort of SIRIP environment. It saves time and money for

e-service delivery.



In spite of the fact that SIRIP has been helping to deliver e-services faster and cheaper

and provide centralized data exchange among public authorities these should be

considered before:

*changes in legislation in order to create more efficient and user friendly e-services

(Lithuania has been facing a number of problems that restrict better quality e-service

design. E.g., because of legislation institutions are not willing to give register’s data for

e-service design for free or to change the service procedure. For instance, sometimes a

service user is asked to fill information into e-form even if the data can be gotten

automatically. All these problems can be solved only by changing the legislation.);

*standardized cross-border data exchange – everything should be designed in a way to

make it easy to adapt to similar systems internationally.

17. Contact person Aurelija Orlova

Information Society Development Committee

Under the Ministry of Transport and Communications,

Chief Specialist of Projects division

Tel. (+370 5) 266 5184, mob.: +370 693 55162

Email: [email protected]

10

Description of the case: E-POLICE

X


The transference of the police public service “Notifications to the police” into the

electronic space


E-POLICE

87. Public institution responsible for the case

The Police Department under the Ministry of the Interior of the Republic of Lithuania


-

89. Case website address

www.epolicija.lt

90. Start date

The project has been started being implemented in May 2009.



The Project gives possibility to provide:

- Notifications to the police about the criminal acts, traffic incidents and other violations of the law electronically (reporting service is not for getting an emergency).

- Applications to the police on the issuing licenses and permits, concerning firearms, pyrotechnical articles and activities on the protection persons and property.

-

The project covers the entire country. All residents have the possibility of using the

electronic services of the police.

The major advantages have been distinguished:

- People have a comfortable, interactive, easily accessible and useful service.

People using these services save their time. Residents without leaving their homes, regardless of police work time via the Internet or a mobile phone can provide reports all day, from anywhere in the world.

- The spectrum of electronic services of the state was improved.

- Work of private companies (gun shops, security services and dealers of fireworks) and police stations became easier. The transference of police services into the electronic space is an important step, which better organizes work time not only of private companies (gun shops, security services and dealers of fireworks) but the police as well. Moreover, the system of police electronic services ensures better performance of the computerized data filing system, which record and maintain such data as firearm’s type, make, model, caliber and serial number, as well as the names and addresses of the supplier and the person acquiring or possessing the firearm.



Transference of the police public service “Notifications to the police” into electronic

space is financed by European Regional Development Fund according to Economic

growth program's 3rd priority „Informational society for everyone" implementation

means No. VP2-3.1-IVPK-01 "e-Government services".

Police department implemented this project according to the Government decision No.

1097 on the confirmation the measures of the plan of implementation strategy of

public administration development of 6th November 2006.

93. Policy context and strategic framework

Public service “Notifications to the police” is one of 20 services, which were confirmed

by the Council of European Union as priorities of electronic public services.

94. Target users or groups

All the residents of Lithuania have a possibility to provide notifications to the police

about the criminal acts, traffic incidents and other law violations in an electronic way.

The other group involved is the owners of firearms and enterprises, which deal firearms

or pyrotechnical articles, private security services as well.

95. Technology choice and technology solution

Used technologies:

- Liferay portal (liferay.com) as a basis for ePolicija.lt portal - provides configurable

open source platform compatible with portlet specification. Provides most content

management tools needed. Allows custom themes, embedding of other applications as

portlets and provides tools for overriding Liferay code where needed.

- ZK framework(zkoss.org) for creating UI of most of the custom portlets - Convenient

event model, contains lots of out-of-the-box components and provides simple means

of extending existing components. Makes use of expression language when defining

web page content. Supports portlet specification.

- Spring framework (spring.io) for managing business logic layer of the portlets -

Provides IOC, transactions and many more features, combining into the backbone of

the application.

- JMS for transferring messages to and from other systems.

- ORM for saving entities.

96. Innovation of the case

A unique solution for gun stores’ interaction with police was created in the scope of

this project. This solution completely replaces the old paper licenses based system of

gun control in Lithuania. Control of circulation of guns in Lithuania is controlled by

police by gun stores’ account ant the Subsystem of licensed activities. Gun store’s

account allows bundle of actions to perform online:

- check the validity of customer’s license before selling a gun;

- provide information of imported guns to the police;

- transfer guns between stores within the same legal entity;

- Police is notified about all actions performed at gun stores account.

A bundle of police services is available online. There were no police electronic services

before this project in Lithuania. The solution simplifies and quickens provision of

services either to police officers or to people.

97. Scope

ePolicija.lt portal is the national website where all the residents can find and use the

services of the portal they are interested in and get to know all information concerned

with ePolicija.lt.




By using ePolicija.lt service portal, it is possible to notify about the incident, to give a

report or application by signing documents needed with an electronic signature, to

observe the state of service administration and provide feedback about the quality of

services.

99. Social and economic impact

All the residents have a possibility to provide notifications to the police about the

criminal acts, traffic incidents and other law violations in an electronic way.

This comfortable and easily accessible public police service saves their time.

Applications to the police on the issuing licenses and permits, concerning firearms,

pyrotechnical products and the security of persons and property activities have been

changed. Such target groups as gun shops have to provide all information to the police

only in electronic way. After this project has been implemented their business

environment was also changed. Firearms dealers, private security services and dealers

of fireworks save their time, so that we have positive economic impact.



- Comprehensive communication between developers and business

specialists from customer is essential;

- Implementation of successful information system may require changes in

legislation;

- Avoid dependencies on obsolete systems;

- Choose solutions that best matches your needs;

- Do not try to implement all possible services. Implement only those

services which will be used and usable by electronic means.

101. Contact person

Tomas Stankevičius, [email protected], +370 686 41 833

Audrius Čiupala, [email protected], +370 686 64 731

11

Description of the case: E-authentication across the Europe with usage of Lithuania’s nacional ID card and

project STORK2

X

1. Name of the case

E-authentication across the Europe with usage of Lithuania’s nacional ID card and

project STORK2

2. Acronym of the case LTU e-ID STORK2

3. Public institution responsible for the case Ministry of the Interior of the Republic of Lithuania


ADIC - Personalisation of Identity Documents Centre under the Ministry of the

Interior of the Republic of Lithuania

IS – INFOSTRUKTURA, State Enterprise „INFOSTRUKTURA“ of the Ministry of the

Interior of the Republic of Lithuania

5. Case website address www.dokumentai.lt

http://www.eid.lt/

http://stork.eid.lt/

6. Start date Start date LTU eID is 2009, start date of STORK is 2008



Lithuania have been issuing electronic ID card (eID), which contains both

contact and contactless chips since 1 January 2009. The contact chip stores two

certificates: authentication and e-signature. Its primary function is to enable

secure online transactions with e-government, e-services and e-business. The

contactless chip is for the ICAO application, i.e. face and fingerprints for

inspection at the border crossing points. Purpose of the Lithuanias‘s ID card,

procedures for its issuance, change and usage, data to be engraved are regulated

by the Law on Identity Cards of the Republic of Lithuania (Official gazette,

2001, No. 97-3417; 2008, No. 76-3007). Personalisation of eID is being done by

Personalisation of Identity Documents Centre under the Ministry of the Interior

of the Republic of Lithuania. Personalisation of Identity Documents Centre is a

governmental organization established in 2001 for centralised personalisation

of Lithuanias‘s identity and travel documents.

INFOSTRUKTURA is operator of thr Secure State Data Communication

Network (SSDCN), that is isolated from the Internet network and provides the

secure national-wide communication services for public institutions in Lithuania,

also provides communications via SSDCN with the National Networks of EU

Member States, EU Institutions and EU Agencies. SSDCN is build according

requirements of TESTA (Trans European Services for Telematics between

Administrations) network and owned by European Commission. TESTA is the

European Community's own private, IP-based network, also isolated from the

Internet and allows officials from different Ministries and administrations to

communicate at a trans-European level in a safe and prompt way. sTESTA offers

a telecommunications interconnection platform that responds to the growing

need for secure information exchange between European public administrations.

SSDCN is a National Network of Lithuania in the terms of IDA, IDABC and

ISA Programmes of EU with 3450 Points of presents nationalwide.

INFOSTRUKTURA is a consorcium partner in the EU projects STORK1 and

STORK2. Launched in 2008, STORK aimed to enable citizens and government

employees to use their national electronic identities (elD) in any Member State.



- European Commission Regulation on electronic identification and trust services for electronic transactions;

- Digital Agenda for Europe, 2010-2020, eGovernment Action Plan; - ISA (Interoperability Solutions for European Public Administrations) Work

Program. ISA is a European Union programme (implemented by the Commission) contributing to a European Union free from electronic barriers at national borders. The ISA programme facilitates electronic cross-border and cross-sector interaction between European public administrations.

9. Policy context and strategic framework This Project, as a project STORK, is delivering in Lithuania a set of common

specifications and a common platform for interoperability of officially issued elD

(including a European-wide Quality Authentication Assurance Scheme) that was

demonstrated by six operational pilots to ensure protected, secure and private

cross-border access to eServices (mainly eGovernment services) to European

citizens, supporting their mobility in Europe.

Building on the success and results of the first STORK project, STORK 2.0 (launched in

2012) goes a step further towards a single framework and infrastructure for cross-

border electronic identification and authentication (elD). STORK 2.0 extends the

authentication to legal persons, and thus including the powers of representation,

especially focused on the support for authentication SMEs. While STORK was focused

on the public sector, STORK 2.0 increases the scope of usability to the private sector

with four new pilots: eLearning and academic gualifications, eBanking and public

Services for Business and eHealth.

10. Target users or groups EU administrations, Citizens and Business (Central Government Online Services Users,

Local Government Online Services Users, Business Online Services, Non-Profit

Organizations online Services).

11. Technology choice and technology solution Common modern technology is described by project STORK.

12. Innovation of the case Innovation of the case is global European and national Lithuanian.

13. Scope Scope of the project is Pan-European cross-border International and Local National.




At the end of the project in December 2015 all the owners of Lithuanias’s nacional ID

cards (2.000.000 persons) will be able to work in Pan-European and Local National

areas with four pilots: eLearning and academic gualifications, eBanking and public

Services for Business and eHealth..

15. Social and economic impact The project will have very huge social and economic impact in Lithuania.



It is big potential for sharing good practice in Lithuania and in EU.

17. Contact person Mr. Andžejus Kudalevas, deputy director of ADIC, phone +370 5 271 80 17, fax. +370

5 271 80 45, e-mail: [email protected]

ADIC is Personalisation of Identity Documents Centre under the Ministry of the

Interior of the Republic of Lithuania.

Mr. Arnoldas Velička, Head of Department of IS, phone +370 5 239 17 05, fax. +370 5

279 13 31, e-mail: [email protected].

IS is State Enterprise „INFOSTRUKTŪRA“ of the Ministry of the Interior of the Republic

of Lithuania

12

Description of the case: e-Procurement system in Lithuania

X

1. Name of the case

e-Procurement system in Lithuania

2. Acronym of the case e-Procurement

3. Public institution responsible for the case The Public Procurement Office of the Republic of Lithuania


-

5. Case website address www.vpt.lt,

https://pirkimai.eviesiejipirkimai.lt

www.cvpp.lt

6. Start date

2008

http://www.vpt.lt/

https://pirkimai.eviesiejipirkimai.lt/

http://www.cvpp.lt/




- What type of eGovernment service(s) is the subject of the case e-Procurement

- What is the range of the case (local, regional, national, cross-border) National (The Central Public Procurement Information System – CPP IS)

- What are the main advantages of its implementation? To ensure transparency, availability, cost savings and human resources and to

encourage SME participation in the public procurement.

- Are they any plans for further development? Implementation of a risk management information system (1st quarter of

2014).

Integration CPP IS with e-Invoice, e-Ordering, etc. systems.




Public procurement transposition to the electronic environment


the case?

Transferring public procurement processes to the electronic environment will reduce

corruption and ensure transparency.


Based on the Law on Public Procurement of the Republic of Lithuania.



future?

Targeted user groups:

- Contracting Authorities/Entities; - Suppliers (In the future growth of suppliers from SME sector expected).


choice

Real time web eSservice.

To accelerate Public Procurement processes, to increase transparency, to ensure

accessibility, security and integrity.



organizational?

Public Procurement transposition to the e-environment is the National scale

innovativeness (technological and organizational).


National





E-procurement:

- by value – 91,5 % (2013 3rd quarter)/ >95 % (2015) - by quantity – 87,8 % (2013 3d quarter)/ >90 % (2015).


environment?

- Public Procurement procedures became faster;

- Public Procurement became more transparent; - Human resources are being used in a more effective way; - The costs of participation of suppliers have been reduced.




- Lessons that could be drawn from your experience Completeness of e-Procurement process; e-Procurement risk control.

- Mechanisms that could be explored for exchange, transfer or replication



Edividas Praleika, Head of Electronic Procurement Development Division

Public Procurement Office of The Republic of Lithuania; [email protected]; tel.:

+370 5 219 7007; mobile: +370 685 84 744.

mailto:[email protected]

13

Description of the case: eServices of REGITRA: registration of vehicles, Drivers‘ and Driving schools’ portals

X

1. Name of the case

eServices of REGITRA: registration of vehicles, Drivers‘ and Driving schools’ portals


3. Public institution responsible for the case The information on the main governmental body responsible for the project should be

given

The State Enterprise REGITRA




5. Case website address

www.regitra.eu

6. Start date 2010





Recently, the State Enterprise REGITRA implemented two projects financed from the

EU Structural Funds:

1 - Transfer of vehicle registration services into electronic space (eKETRIS):

Register road vehicles.

Order general usage, trade or personalised state vehicle registration number plates.

Request vehicle identification services at the vehicle parking spot.

Assign trade number plates to vehicles and manage registration of permits for their temporary use on roads.

Report lost (or found) state number plates or registration certificates.

Pay for services rendered. 2 – Transfer of drivers’ license issue/replacement services into electronic space:

2.1. Development of a drivers' portal with the following features:

Review a driver's data and practical driving test protocol stored in the driver testing informational system.

Order a new driver's license to replace an expired beginner's license.

Order a duplicate license to replace one that was lost, provided that the latter was issued after 1 May 2007.

Report a lost driver's license.

Check if a driver's license has already been prepared for pickup.

Check driver's license data.

Check the data of a certificate letter about an issued driver's license.

Pay for services rendered.

2.2. Development of a driving schools' portal:

centralised access for driving schools, reliable and safe transfer of data on persons who

completed the driving courses at driving schools and statistics;

2.3. Digitisation of drivers' practical examinations (digital pen component):

Protocol of drivers' practical examination is completed with the use of a digital pen,

information entered by which is attributed to the examinee's file, the protocol is

accessible upon logging to the drivers' portal. Digitisation made the examination

process more transparent, the number of contested cases significantly decreased.

2.4. Establishment of a call centre: in pursuit of better customer services, a customers'

call centre was founded, which ensures handling of every single call and hearing of

customers' concerns.




The services are implemented at the fourth maturity level.


the case?

The key goal of the State Enterprise REGITRA is to offer more convenient and effective

services to customers, available 24/7, to provide customers with a possibility to save

money and the enterprise to make better use of its administrative resources.



future?

130 thousand customers on average apply to Regitra every year for driving licenses,

over 180 thousand driving licenses are issued per year and over 300 operations of

vehicle registration/re-registration are completed.

The main expectations of the customers include prompt and effective services.


choice

Open source technologies.



organizational?

European and national

Technological

Organizational


National.





The number of eServices users is growing every year. 15% of new drivers order a

driving licence on the Drivers' portal.

The introduction of the driving schools' portal essentially changed the previous

processes - 100% of work is carried out electronically, thus ensuring control, reliability,

transparency of enterprises' activities, eliminating the possibility for abuse, document

forging.

Digital pens have also had a strong impact on the practical examination processes,

ensuring transparency and customers' trust.

The call centre improved the Enterprise's work with customers, ensuring better

availability of the Enterprise's staff, listening to customers' concerns, requests. More

than one thousand calls are handled every day. The operation of the enterprise has

also grown more effective- employees are free to perform other direct assignments, to

make better preparation for peak times caused by changes in legislation, other natural

circumstances.


environment?

Transparent process of services provision has been simplified and facilitated, possibility

to receive services without leaving home, trust have increased.





State enterprise Regitra would be happy to share its good practice experience,

in particular, in the fields of merger of the Driving schools' portal, introduction

of stricter control.

In case of the drivers' portal - convenience for users can be further improved by

introducing electronic medical certificates transmission, easier image taking.



Indrė Jakaitytė, Projects‘ coordinator, [email protected], (8 5) 266 0440

On key issues - Vytautas Jasiulevičius, Head of IT department,

[email protected], (8 5) 266 0442.