Listening SkillsListening Skills

Advanced SpeechAdvanced Speech

Listening vs. HearingListening vs. HearingWhat is the What is the difference?difference?

Passive vs. Active?Passive vs. Active?

Rate of speaking Rate of speaking vs. brain vs. brain comprehension?comprehension?

Four Ways to ListenFour Ways to ListenAppreciativeAppreciative

DiscriminativeDiscriminative

EmpathicEmpathic

CriticalCritical

Give examples of Give examples of each.each.

Faulty Listening Behaviors and Faulty Listening Behaviors and Reasons for Poor Listening HabitsReasons for Poor Listening Habits

Pseudo listeningPseudo listening

Stage hoggingStage hogging

Selective listeningSelective listening

Filling in the gapsFilling in the gaps

Assimilation to prior messagesAssimilation to prior messages

Focusing of delivery/physical appearanceFocusing of delivery/physical appearance

Perception, stereotyping, status, Perception, stereotyping, status, experienceexperience

Faulty Listening Behaviors and Faulty Listening Behaviors and Reasons for Poor Listening HabitsReasons for Poor Listening Habits

Insulated listeningInsulated listening

Defensive listeningDefensive listening

AmbushingAmbushing

Insensitive listeningInsensitive listening

CriticizingCriticizing

Distractions-three types of noiseDistractions-three types of noise

Cultural differencesCultural differences

Faulty Listening Behaviors and Faulty Listening Behaviors and Reasons for Poor Listening HabitsReasons for Poor Listening Habits

EffortEffortMessage overloadMessage overloadRapid thoughtRapid thoughtTalking has more apparent Talking has more apparent advantages (interrupters)advantages (interrupters)Lack of trainingLack of trainingJumping to conclusionsJumping to conclusionsEthnocentrismEthnocentrism

Become a Better ListenerBecome a Better Listener

Take listening seriouslyTake listening seriously

Resist distractionsResist distractions

Don’t be diverted by Don’t be diverted by appearance/deliveryappearance/delivery

Make an effortMake an effort

Suspend judgmentsSuspend judgments

Focus your listening-into, body, Focus your listening-into, body, conclusionconclusion

Become a Better ListenerBecome a Better Listener

Ask questionsAsk questions

Invite comments from othersInvite comments from others

Identify areas of commonalitiesIdentify areas of commonalities

Vary and provide clear verbal Vary and provide clear verbal responsesresponses

Use nonevaluative responsesUse nonevaluative responses

Provide affirming statementsProvide affirming statements

Become a better listenerBecome a better listenerProvide affirming statementsProvide affirming statementsDemonstrate bodily responsivenessDemonstrate bodily responsivenessLean forwardLean forwardRelaxed, but alert postureRelaxed, but alert posture

Become a Better ListenerBecome a Better ListenerEstablish an open body positionEstablish an open body positionResponsive facial expressions and Responsive facial expressions and bodily movementbodily movementDirect eye contactDirect eye contactSit or stand close to the speakerSit or stand close to the speakerProvide supportive utterancesProvide supportive utterances

Rhetorical Devices/PropagandaRhetorical Devices/Propaganda

TestimonialsTestimonials

False comparisonsFalse comparisons

Jumping on the bandwagonJumping on the bandwagon

Stacking the deckStacking the deck

Name callingName calling

Guess the device.Guess the device.