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“Your Gateway to Peak Efficiency”

MANAGEMENT AUTOMATION GROUP

Management Automation Management Automation GroupGroup


Tenant Centric Management Automation (TeCMA)

Manage more property with fewer resources

Focus on income producing tasks not administration

Streamline your service delivery process for greater profitabilityImprove portfolio Return On Investment!

Remove paper, forms and filing from your business

Transparent staff performance benchmarking

Tenant Centric Management Automation

TeCMA eliminates or substantially reduces management time and expense associated with:

• Work Order creation

• Traffic Logging

• Lease Creation

• Accounts Payable

• Paper and Forms

• Tenant Call Volumes

• Application Processing

• Vendor Communications

• Leasing of Optional Features

• Lease Administration



Current Share Price (7/31/03) $39.55 Current Market Cap $4,372,230,748Total Revenues (annualized) $1,496,400,000 Total Units Managed 306,000

Property Operating Expenses $665,600,000 Fully Diluted Share Base 110,549,450

Direct Annual Expense/Unit (est.) $2,175 Estimated 2003 FFO $413,454,943

30% of Exp./Unit is Maint. Related $653 2003 Min. FFO Per Share (est.) $3.74

Current Mulitple (Sh.Price/FFO) 10.6

TeCMA Direct Savings Per Door 5% $33 Total Portfolio Savings $9,984,000

Increase in Per Share FFO $0.09

% Increase in Per Share FFO 2.4%

New FFO Per Share $3.83

Resulting Market Cap Increase $105,579,465

Resulting Share Price $40.51

Resulting Price Change $0.96















TeCMA Impact Analysis - Apt. Portfolio

Practical Application Demonstration


Office Application Demonstration

Tina is in her office and is closing a big deal today. She will be throwing an office party with the new client Saturday evening.


To reserve a conference room for her meeting, and to schedule additional off-hours cleaning services after the party, Tina logs into her TeCMA Portal.

Management Automation Management Automation GroupGroupOffice Application Demonstration

She is authenticated by the portal and guided through the process of creating her service

request and amenity reservation. The system ensures that no input errors or vague

descriptions render her requests unusable

Management Automation Management Automation GroupGroupOffice Application Demonstration


The conference room is available for the time slot she needs…



The conference room is available for the time slot she needs…



Then she uses the portal to schedule additional cleaning services after the party


Ron is on his way to the office from his apartment. His kitchen sink is clogged. Since he is having friends over tonight the problem needs to be taken care of while he’s at work.

Management Automation Management Automation GroupGroupResidential Application Demonstration

At his car, Ron discovers his battery is dead and that he will need a jump. He knows he can arrange for both service issues by logging into his TeCMA Portal


Ron calls into the portal from his cell phone and creates his service requests using the portal’s Integrated Voice Response system


Ron’s sink repair is common, and management has set the

Portal to automatically create a work order for this problem.

The required information is routed to Stan’s cell phone, the staff plumbing professional.

Tkt #2123 Date:12/18 Ron Tenant 303-555-1234 Bldg. 20 No.103 Clogged kitchen sink Unsupervised entry Repair time: 6 hours Start time: 8:17am


Ron’s request for a jump start is handled through the TeCMA portal as an auxiliary service, offered by his management company but fulfilled by a

third party vendor.

The system allows managers to easily add new services,

vendors and lease or reservation amenities


Upon completion Stan selects two items under the job

number using his cell phone, to show he has completed the job

and used no materials.

At this point the TeCMA portal sends a message to Ron that his sink is working, and asks him to rank the work done.

Ranking of staff and vendors covers timeliness, work quality

and professionalism.

Tkt #2123 Date:12/18 Job Completed

12/18 2:49pm

Materials used: no


Third party vendors or internal maintenance

divisions receive an email notification of the new

service requests, which are automatically added to the

management reporting area.


All assigned issues are tracked until cleared. At month end the data can be printed or archived

electronically, then sent as an invoice or record to management.


Property managers also receive a notification, and work orders automatically

become a “Pending Activities” line item with all other items

assigned to vendors and staff.


Application Demonstration

Management sets which activities are to be processed automatically and which will

require digital approval prior to being forwarded for completion.


Application Demonstration

•All issues are tracked to completion

•Multiple occurrences are identified

•Staff performance data is compiled


TeCMA Solution Benefit Recap:

Staff and vendors can respond faster than traditional paper- based management. Specific issues are forwarded directly to the proper person in the organization. Billing and tracking are simplified.

Managers spend less time on administration

and data input. Overhead is reduced. Value added,

revenue producing, auxiliary services are

easily offered and tracked along with staff

and vendor performance.


Residents gain more control and reassuring communication from management, and are able to handle many issues themselves with zero management intervention.

MAG Inc. Contact Information

With TeCMA Everybody Wins!

90 Madison Street, Suite 300 Denver, Colorado 80206 (303) 667-2026 www.maginc.net


Prinsegracht 17A 2512EW, The Hague The Netherlands [email protected]

Documents

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