Long Report of Anam

8/3/2019 Long Report of Anam

1/45

Evolution of BankingThe word 'Bank' is derived from the words Bancus or Banque or Bank. This history of banking is

traced to as early as 2000 B.C. The priests in Greece used to keep money and valuables of the

people in temples. These priests thus acted as financial agents. The origin of banking is also

traced to early goldsmiths. They used to keep strong safes for storing the money and valuables of

the people. The first stage in the development of modern banking, thus, was the accepting of

deposits of cash from those people who had surplus of money.

The goldsmiths used to issue receipts for the money deposited with them. These receipts began to

pass from hand to hand as settlement of transactions because people had confidence in the

integrity and solvency of goldsmiths.

The goldsmiths soon discovered that all the people who had deposited money with them do not

come to withdraw their funds in cash. They found that only a few persons presented the receipts

for withdrawing cash during a given period of time. They also found that most of the money

deposited with them was lying idle. At the same time; they found that they were being constantly

Internship Report 1


2/45

requested for loan on good security. They thought it profitable to lend at least some of the money

deposited with them to the needy persons. This proved quite a profitable business for the_

goldsmiths. They instead of charging safe keeping charges from the depositors began to give

them interest on the money deposited with them. This was the third stage in the development of

banking.

Commercial Banking in Pakistan

It was very difficult for Pakistan to build up its own Banking system immediately after

independence without sufficient resources. Following the announcement of the partition plan in

June 1947 there was a haste movement on the parts of banks to transfer their funds and accounts

across the borders. The banks having their registered offices in Pakistan were transferred to India.

In an effort to bring about the collapse of the new state by the persecuting an international policy

of withdrawal, the Indian bank offices closed quickly. Those banks, which stayed, were

considering the winding up of their business. By 30th June 1948 the number of schedule banks in

Pakistan declined from mere scratch.

Today there are more than 7000 branches of commercial banks along with an established network

of supplementary financial institutions.

History of Banking In PakistanThe interesting point which I observed during the span of mine internship was the historical

background of Banking & Financial sector which is the one in which great improvement and

growth is observed since the formation of Pakistan. For studying the growth of this sector we can

divide it into three stages, which are as follows:

a) Pre-Nationalization Era

b) Nationalization Era

c) Post Nationalization Era

Internship Report 2


3/45

a) Pre Nationalization period:

There were only two Muslim banks in Indo Pak before partition; they were .Habib Bank Ltd. (est.

in 1941 at Bombay) & Australia Bank Ltd. (est. In 1944 at Lahore). All other banks, at that time,

were either owned by Hindus or Foreigners.

At the time of partition there were 631 bank branches in area which came under Pakistani

control. But due to bloodshed and violence at large scale, mostly branches were closed and the

disparity can be accessed from the fact that on July 1948 there were 195 branches with deposits

of Rs.88 crore (880 million) only. Also a factor lagging in Pakistani industry was a central bank

of its own, by that time Reserve Bank of India was acting as central bank for both countries andsame currency notes were used in both territories. But Reserve Bank of India was biased and Set

down Pakistan on many occasions such as the issue of funds transfer etc.

In this period drastic steps were taken in government sector for the improvement of overall

position. The private sector also responded to these changes and some very positive changes were

observed. Some of the steps taken by the government in this regard were as under

1) Inauguration of State Bank of Pakistan (SBP) on 1st July, 1948.

2) Setting up of National Bank of Pakistan in November, 1949 to control the 'jute' export inEast Pakistan and to act as agent of SBP.

3) Larger powers were given to SBP through SBP Act (1956) for controlling purposes.

4) Banking Companies Ordinance 1962 for protection and guidance to banks.

5) Establishment of specialized banks, such as ADBP (1952);

a) HBFC (Nov, 1952);

b) P1CIC (Oct, 1957)

c) IDBP (Aug. 1961);

d) NDFC (Jan, 1973).

These were the steps, which built a strong banking sector in Pakistan. This is also obvious from

the facts that by 1973 there were almost 10 foreign banks were working in Pakistan and all over

deposit position was around Rs.2300 crore (23,000 million). A bird eye view of 5 top banks was

as given below:

Internship Report 3


4/45

BANK POSITION IN 1973

BANK NO. OF BRANCHES DEPOSITS

(Rs in Millions)

HBL

667

6,160

NBP

579

5,660

UBL

497

5,670

MCB

506

1,640

ABL

145

570

B) Nationalization PeriodOn January 01, 1974 all Pakistani banks were nationalized through Nationalization Act 1974.

Under this law all Pakistani banks became a public property. All small banks were merged in

bigger banks to create 5 major Pakistani banks Pakistani banks. These banks were to control by

Pakistan Banking Council. There are still controversies about this act of government as whether it

contributed in success of failure of banks. However the major changes after nationalization were

as follows:

Working of banks was extended to under developed areas.

Market expansion for credit and deposits.

Decrease in service level of bank officers.

Decrease in profitability as well.

However the effect of expansion was enormous and it can also be depicted with the help of table

2 which shows the deposit & branch positions of different nationalized banks.

Internship Report 4


5/45

BANK POSITION IN 1992

Bank No. of Branches Deposits (Rs. In Millions)

HBL

1926

153,431

NBP

1448

128,679

UBL

1684

87,482

MCB

1288

50,013

ABL

750

33,757

TOTAL

7096

453,362

C) Post Nationalization EraIn 1990 the government decided to denationalize all the nationalized institutes. Some was also

suggested in banking sector. For this purpose, amendments were made to Nationalization Act

1974 and two nationalized banks were privatized. Along with this a permission to open banks in

private sector was also granted. The rules regarding establishment of new banks and for incoming

foreign banks were also relaxed.

The- privatized banks are;

a) MCB taken up by a private group in April, 1991

b) ABL taken up by its own employees in September, 1991.

c) UBL taken up by UAE party in 2002.

d) December 29, 2003 HBL was taken by AKFED

After these changes a large number of private and foreign banks started their operations inPakistan and the present status can be seen from the following figure:

Internship Report 5


6/45

Habib Bank Limited

HBL was the first commercial bank to be established in Pakistan in 1947. Over the years, HBL

has grown its branch network and become the largest private sector bank with over 1,450

branches across the country and a customer base exceeding five million relationships. With a

presence in 25 countries, subsidiaries in Hong Kong and the UK, affiliates in Nepal, Nigeria,

Kenya and Kyrgyztan and representative offices in Iran and China, HBL is also the largest

domestic multinational. The Bank is expanding its presence in principal international markets

including the UK, UAE, South and Central Asia, Africa and the Far East. Key areas of operations

encompass product offerings and services in Retail Banking. HBL has the largest Corporate

Banking portfolio in Pakistan with an active Investment Banking arm. SME and Agriculture

lending programmes and banking services are offered in urban and rural centers. In the UK and

GCC, HBL focuses on trade finance and remittances for the South Asian Diaspora in addition to

basic banking facilities. HBL has always been a bank and a brand for the masses, with a history

that is inextricably linked with the history of Pakistan itself. As it continues to grow, both locally

and abroad, it strives to embody its brand personality: honest, approachable, and inclusive. HBL

is currently rated AA+ (Long term) and A1+ (Short term)*. It is the first Pakistani bank to raise

Tier II Capital from external sources.

History of Habib Bank

Habib Bank Limited was established by Mr. Ismail Habib (Late) on August 25, 1942 at Bombay.

It was the first Muslim Bank of the sub-continent. It was established with a paid up capital of Rs.

2.5 million. At an early stage, the number of its branches was only 12.

HBL established operations in Pakistan in 1947 and moved its head office to Karachi. Our firstinternational branch was established in Colombo, Sri Lanka in 1951 and Habib Bank Plaza was

built in 1972 to commemorate the banks 25th Anniversary. With a domestic market share of

over 40%, HBL was nationalized in 1974 and it continued to dominate the commercial banking

sector with a major market share in inward foreign remittances (55%) and loans to small

Internship Report 6


7/45

industries, traders and farmers. International operations were expanded to include the USA,

Singapore, Oman, Belgium, Seychelles and Maldives and the Netherlands.

On December 29, 2003 Pakistan's Privatization Commission announced that the Government of

Pakistan had formally granted the Aga Khan Fund for Economic Development (AKFED) rights

to 51% of the shareholding in HBL, against an investment of PKR 22.409 billion (USD 389

million). On February 26, 2004, management control was handed over to AKFED. The Board of

Directors was reconstituted to have four AKFED nominees, including the Chairman and the

President/CEO and three Government of Pakistan nominees.

Vision, Mission and Values

VisionEnabling people to advance with confidence and success.

MissionTo make our customers prosper, our staff excel and create value for shareholders.

ValuesOur values are the fundamental principles that define our culture and are brought to life in our

attitude and behaviors. It is these values that make us unique and unmistakable. Our values are

defined below:

ExcellenceThis is at the core of everything we do. The markets in which we operate are becomingincreasingly competitive, giving our customers an abundance of choice. Only through being thevery best in terms of the service we offer, our products and premises - can we hope to be

successful and grow.

Integrity

Internship Report 7


8/45

We are the leading bank in Pakistan and our success depends upon trust. Our customers - and

society in general expect us to possess and steadfastly adhere to high moral principles andprofessional standards.

Customer Focus

We understand fully the needs of our customers and adapt our products and services to meetthese. We always strive to put the satisfaction of our customers first.

MeritocracyWe believe in giving opportunities and advantages to our employees on the basis of their ability.

We believe in rewarding achievement and in providing first-class career opportunities for all.

ProgressivenessWe believe in the advancement of society through the adoption of enlightened working practices,

innovative new products and processes and a spirit of enterprise.

SWOT Analysis

StrengthsStrength can be defined as an area where a company is best at doing something or a feature that

puts the company at an advantage in comparison to its competitors. HBL enjoys the followingstrengths:

HABIB BANK is a well established bank enjoying long history of over 65 years ofexperience and profitable operation.

HBL is the largest private bank in Pakistan now and people trust is very high.

It has the largest branch network among private banks of Pakistan. HBL has been very effective in controlling costs as it successfully restructured itself

after its privatization. During this process more than 1,600 employees were relieved

under a golden handshake scheme and 110 branches were closed. Excellent branches appearance gives an edge to HBL over other banks. The branches

are well furnished even in less developed areas where other banks branches give a

poor view.

HBL has the ability to bring innovative products and services like personalized

service, electronic funds Transfer, sophisticated financial products such as electronicbanking, auto-teller machines and evening banking.

The Banks Rupee Traveler Cheques have been market leaders for the past six years. HBLs car to car financing scheme is unique in auto loan segment.

Habib bank is an internationally recognized name in banking services and products.

HBL has forged strategic alliances with international banks for expanding its networkfurther, both locally and internationally.

Internship Report 8


9/45

WeaknessesA weakness is defined as an area in an organization where the organization is not as good atdoing something as its competitors or a thing which an organization lacks thus putting the

organization at disadvantage in comparison to its competitors. Based on the above definition,HBL has the following weaknesses.

Lack of communication between bank and customers about terms and condition of

products and services. Like centralization of cheque book issuing process.

Employees at branch level are not properly motivated to work by heart. They take the allroutine activities as a boring job.

Most of the employees lack managerial training as they are not properly educated. Due to

seniority, they have moved up on the hierarchy line to Grade-I, II or III positions havinghardly bachelor degrees. This type of senior staff cannot apply the modern and innovative

techniques of management in decision making.

Mission of HBL is not well defined. Though HBL is second largest bank in Pakistan, yet the fact remains that it is not market

leader as NBP. Its total assets are always less than NBP total assets.

Now as it is a privatize bank that is why GOVERNAMENT support to HBL decreased asit was in past

Opportunities

An opportunity can be defined as a change in external environment which if properly exploitedwith the organizational strengths will result in enhanced sales, market share, or income. Using itsstrengths, HBL can avail the following opportunities. Opportunities require explanation therefore

I have used headings instead of arrows

E-Banking

Generally speaking, three factors, quickness, easiness and cheapness have become the catchwordsfor the competitiveness and usefulness of all the business operations. Particularly it is

commonplace today to say that banking is undergoing a radical transformation. The symptoms

are new products, new players, new channels etc. This transformation is taking place across all

sectors of the banking industry. That is why Habib bank urgently needs to improve their ability,to think strategically about IT investments. Only those banks that use their technology resources

effectively have the opportunity to secure real competitive advantage in this fast-changingindustry through real product or service differentiation.

Internship Report 9


10/45

High mark up ratesOf late markup rates have increased considerably. Present rates are 4% above KIBOR i.e. 16%

appx. High markup rate has decreased the interest of people in loaning from from banks. Habib

bank can increase its income by offering loan at lower interest rate than other banks.

ONLINE BANKINGIt is doing banking transactions through our home P.C. The banks that do business through nethave Websites. The customer clicks into the Website and gets the history of the bank. Then hecan demand the necessary application form through the net. He fills in the form and passes it on

to the bank. The Online banking is fast gaining ground in Pakistan. Some software companies are

also offering network-banking facilities. So Habib bank should focus heavily on providing onlinebanking faculties to its customers. Currently it is doing the same.

CORPORATE BANKING TERMINAL (CBT)

Large corporate customers can log into the bank's database and have access to their

accounts/transactions from their business houses. This facility has still not been started forcustomers in Pakistan. So Habib can focus on that.

AUTOMATIC TELLER MACHINE (ATM)This system is known as "Any Time Money" because it allows customers who have an ATM cardto withdraw money at any time from the bank without interacting with human teller. Since the

ATM machine can be installed anywhere like petrol bunks, markets, railway stations etc, and can

well be linked to the main computer. It allows customers to transact with the bank 24 hours a dayand 365 days a year. They allow the customers to transfer money to and from accounts to viewaccount information, to receive cash. It can also be used to deposit cheques and cash into the

accounts. No bank in Pakistan is offering this service currently. So an opportunity exists for

Habib bank to differentiate.

Rate of returnThe range and choice of products available & offered by the commercial banks is limited. Rates

of Return / Profits on Deposits are so low and unattractive that very limited options are available

to the depositors. They do not match the current rate of inflation. HBL differentiate and increase

its deposit by offering attractive rate of return on deposits.

Internship Report 10


11/45

Threats

Threat can be defined as a change in external environment which if not met with proper strategies

will result in loss of revenues, market share, or income. In the context of HBLs externalenvironment, the following potential threats exist:

Other private commercial bank with sound profitability is also a threat to HBL e.g. UBL,Alfalah, MCB etc

The Rupee Travelers Cheque (RTC) sales volumes may be affected on account of

regulatory restriction imposed by SBP on issuance of large value denominations.

For the last of 2 to 3 years, Pakistan is facing economic and political instability which is a

big threat. Foreign banks are flourishing in field of consumer financing.

Afghan war and Iraq war has a deep effect on the economy of Pakistan, which hasaffected HBL.

Increased regulations from State Bank of Pakistan may affect its business.

Operations of HBL

A. banking departments of habib bankVarious departments are working in all the branches of Habib bank to facilitate the customers.Following are the banking departments functioning in HBL Jinnah Chowk branch Sahiwal.

1. Account opening department.

2. Cash department.

3. Credit department.4. Lockers department.

5. Bill clearing department.

6. Foreign exchange department.

7. I.T department.



12/45

Accounts opening departmentBasic function of the accounts department is to open new account and facilitate the customer for

the account opening purpose. There are certain formalities which are to be observed for opening

of an account with a Bank. These formalities in brief are as under:

FORMAL APPLICATION:The customer is to fill "Account Opening Form. It is a formal request by a customer to the bank

to allow him to have and operate the account.

Documents require for opening an account:

Copy of CNIC Service certificate or student card.

Utility bill

Provisional receipt KYC (Know Your Customer)

SPECIMEN SIGNATURE:

When the Banker is satisfied about the integrity of the customer, he agrees to open the account.The Banker obtains the specimen signatures of the customer on the signature book or on card.

Posting the account on the system:After that officer has to post the new account on computer system for further processing. Duringthe process customer id and account number is generated. New account remains active for one

day after that it is blocked by the head office until CNIC of the customer is verified from

NADRA.

Cheque book issuing:After the CNIC verification account opening officer has to issue a cheque book to customer so

that he can be able to make withdrawal from his account. Now a day in Habib bank cheque bookissuing process is centralized that take 06 days to complete.

SECRECY:



13/45

The secrecy of depositors account is the. Responsibility of every official engaged in the Bankservice.

Types of accounts:

Individual accounts:

Individual accounts are the most common personal investment accounts. Opened by single

person.

JOIN ACCOUNT:

A joint account occurs when two or more than two customers have one account. The parties to a

joint account are considered in law as they are one person.

Business accounts:

Business accounts can be opened by institutions, companies, partnerships, trusts and non-profit

organizations. Following documents are required.

BOOKS RELATING TO CUSTOMERS:

Pay-in-Slip

When money is to be deposited in the bank the pay in slip is to be filled. The object of this bookis to provide the customer with the banks acknowledgement for receipt of money to be credited

his account.

Cheque Book

A chequebook contains a number of cheques, which is given to a customer upon written request

and after marking the payment for the chequebook. It enables a customer to make withdrawal

from his account or make payment to various parties by issue of cheques.

GROUNDS FOR CLOSING THE CUSTOMERS ACCOUNT:

The banker may close the account of the customer due to following reasons:

i. Notice by a Customer



14/45

ii. Death of a Customer

iii. Customers Insanity

Iv. By order of court

I) NOTICE BY CUSTOMER

The banker closes the account of the customer on the application of the customer for closing his

account.

II) DEATH OF CUSTOMER

On death of his customer, the bank must stop payment on cheques drawn on him by the deceasedcustomer because the death revokes his authority to pay such cheque. The heirs or the executors

of the deceased customer are not authorized to operate on the account; it can act only in

accordance with provisions mentioned in the letter of probate issued by a competent courts.

III) CUSTOMERS INSANITY

If the customer becomes insane or mental it terminates the bankers authority to act as his

customers agent. Since the banker customer relationship comes to end, in such as situation, it isusually considered that the bankers authority to pay his customers cheques is revoked by notice

of insanity. However, the bankers treat their customers as it unless a fairly inclusive evidence of

the customers insanity is availableto them.

IV) ORDER OF COURT

A court of law may serve a banker with an order in garnish proceeding in execution of a decreeprohibiting him from honoring a customers cheques.

Cash departmentCash Department is very sensitive and risky part of the bank. Very causations and competent

personnel are needed for the Job. HBL has really such a diligent staff with appreciable

competencies and will to do work. Main function of cash department is to deal with cash paymentand cash receipts.

Cash deposit procedure:The customer fills the pay slip. The cashier receives the pay slip and cash. He counts the cash and

makes the detail of the notes at the back of the pay slip. Then he compares the detail with amountwritten on slip and signs the pay Slip. Then he credits the entries in the computer by serial No,

account type, Account number and amount. Puts the stamp of the cash Received on thepayment slip. The first portion is for bank record while other one is given to the customer.

Cash payments procedure:When a customer comes to withdraw a certain amount from his account, he brings a Cheque

along with him. In this case the following steps are taken.



15/45

The cashier receives the cheque and checks it whether it is post dated or predated. Cheque can be

cashed within six months. A predated cheque cannot be cashed. He takes two signatures at theback of the cheque from the bearer. He gives the cheque for posting at the computer. The

computer checks out whether there is balance in the account or not. Other instructions are also

received e.g. blocked, frozen, Etc. the posting is done in the computer and the cheque is stamped

posted with the serial number and date. He gives the cash to bearer and the respected account isdebited.

Online fund transfer:Another function of the cash department is of online transfer of funds.

Customer has give filled remittances form with cash or without cash (from account transfer) to

the cashier in cash department who will then credits the beneficiary account.

Balancing cash at the end and transferring excess cash:At the day end cash department is responsible for balancing the cash. Physical cash should be

balanced with the amount in the computer. Jinnah Chowk branchs limit for cash is 40 million

which it can keep within the branch over the night excess cash is transferred to NBP.

CREDIT DEPARTMENT

1. Introduction

2. Securities.

3. Types of credits

INTRODUCTION

The function of credit department is to lend money in the form of clean advances, against

promissory notes, as well as secured advances against tangible and marketable securities. Thebankers prefer such securities that do not run the risk of general depreciation due to market

fluctuations.

Common Securities for the bankers advances are as under:-

SECURITIES

1. Guarantees

When an application for advance cannot offer any tangible security, the banker may rely on

personal guarantees to protect himself against loss on advances or overdraft to the applicant.

2. Mortgage

A mortgage is the transfer of an interest in specific immovable property for the purpose ofsecurity the payment of money advanced or to be advanced by way of loan, and existing or future

debt, or the performance of an engagement which may rise to a pecuniary liability. The transfer is

called a mortgagor, the transferee a mortgage.

3. Hypothecation

When property in the shape of goods is charged as security for a loan form the bank theownership and possession is left with the borrower, the goods are said to be Hypothecated The



16/45

essence of hypothecation is that neither the property in the goods not the possession of them are

possession is left with the borrower, the goods are said to be Hypothecated the essence ofhypothecation is that neither the property in the goods not the possession of them are possessed

by the lender, but the security is granted by means of letter of hypothecation, which usually

provides for a bankers charge on the hypothecation goods.

4. Pledge

In a pledge the ownership remains with pledge, but the pledge has the exclusive possession of

property until the advance is repaid in full. While in case of the default the pledge has the powerof sale after giving due notice.

5. Promissory Note

Sometimes promissory note is also accepted as a security, "A promissory note is an instruments

in writing containing an unconditional undertaking signed by the maker, to pay on demand or at a

fixed or determinable future time a certain sum of money only, to or to the order of certainpersons, or to the bearer or the instrument." A promissory note is incomplete until has been

delivered to payee or the bearer. Moreover, the sum promised in a promissory note may be made

by two or more makers who may be liable there on jointly and severally.

TYPES OF ADVANCES

The advances which are given by Habib Bank Limited are as under:-

1. DEMAND FINANCE (Ordinary Loan)

Demand Finances are those advances which are allowed in lump sum for a fixed period and are

repayable lump sum or gradually in installments.

TYPES OF ADVANCES

a. Demand Finance (Packing Credit)

Scheme introduced by State Bank of Pakistan for exporter of carpet, surgical instruments, at zero

percent rate of interest. While banks provides at concessional rate of interest.

b. Loan ordinary (Demand Finance to Students)

Qarz-e-Hasana Scheme Loans are allowed to the students, teachers without any interest or markup with the recommendations of the MPA or MNA.

c. Demand Finance (Staff)

Loans are offered to the staff of the following three categories.

i. House Building Loans against mortgage of property.

ii. Loan for purchasing vehicles.



17/45

iii. Loan equivalent to months salary.

2. RUNNING FINANCE (Overdraft)Running finance (old name overdrafts) are advances, which are generally, given to meettemporary requirements of the customers. A good customer use the banks running finance limit

as a mean of protecting his credit in the market and as a line of security defense to meet his

commitments.

TYPES OF RUNNING FINANCE

I. Unsecured

Under such type of overdraft the bank pay upon the personal security of the customers

mentioned on the customers account.

II. SecuredUnder this type of overdraft the bank allows his customer to withdraw more than his deposits

after giving security against the amount overdrawn.

The securities against which they given are:

i. Share certificate, saving certificate

ii. Deposits

iii. Mortgage of property

iv. Guarantee of person

SMALL LOANSLoan is allowed to contractors clearing and forwarding agents.

3. FINANCE AGAINST THE FOREIGN BILLS (FAFB)

The advance facility is allowed both to local foreign bills and is classified as under:-

i. FAFB (Local) advance against Railway receipts and truck receipt, a company with bills ofexchange and invoices, are given under this head.

ii. FAFB (Foreign) advances against foreign bill, covering bills of exchange bills of lading

airway bills of exchange bills of lading airways bills etc.

4. AGRICULTURE LOANS

Loans to the farmers with holding up to 25 acres for meeting their short terms, medium and longterms Agricultural production requirements, such as:

i. Agricultural inputs

ii. Tube wells

iii. Live Stock Framing



18/45

iv. Land improvement

5. INDUSTRIAL LOANS

Besides the short-term loans which play a part in working capital medium and long-term loansare also given to industrial sector for purchase of machinery and other capital nature goods.

Bills clearing department

INTRODUCTION

Every bank acts in two way i.e.

i. Paying Bank

ii. Collecting Bank

Here in theory no legal obligation on a banker to collect cheques, drawn up to other banks for a

customer. It is, however, an important function of crossed cheques. A large part of this work is

carried out through the N.I.F.T.

NIFT- National Institutional Facilitation Technologies (Pvt.) Limited:

NIFT is a joint venture between a consortium of six major banks and private sector. It is

responsible for the establishment and management of automated clearinghouse facilities in

Pakistan. NIFT is proactively involved in the modernization of payment systems in Pakistan.

FUNCTION OF CLEARING DEPARTMENT

The following are the main functions of clearing department.

4. To accept transfer deliveries and clearing cheques from the customer of the branch and toarrange for their collection.

5. To arrange the payment of cheque drawn on the branch and given for collection to any

other branch of Habib Bank of Pakistan or any other members, or sub-members of the

local clearing area..

6. To collect amounts of cheques drawn on members, sub-members of the local clearing

house sent for collection by those Habib Bank Limited, branches which are not

represented at the local clearing area.

PROCEDURE OF DEPOSITING CHEQUES IN CLEARING DEPARTMENT

Whenever a customer wants to deposit cheque, etc, he fills a pay in slip and hands it over thecounter along with the instruments he wants to deposit with bank. As far as possible, the

customer desire that one of the staff member fill in a slip for him, he should be obliged promptly.

One portion of the perforated pay in slip is handed over to the depositor and the portion becomes

the regular portion of a credit voucher



19/45

TYPES OF CHEQUES COLLECTED BY CLEARING DEPARTMENT

a. Transfer Cheques

Transfer cheques are those cheques, which are collected and paid by the same branch of bank.

b. Transfer Delivery Cheques

Transfer Deliver cheques are those cheques, which are collected and paid by two different

branches of a bank, situated in the same city.

c. Clearing Cheques

Clearing cheques are those cheques in which the payee (Person who deposit cheques for

collection) and the drawer of a cheque maintain the account with different banks.

These clearing instruments are handed over to NIFT after posting necessary stamps and checkingthem for any errors. Then further process of clearing is carried on the behalf of NIFT.

Forex Department

International trade is growing and with the development of international trade it has become more

imperative. For countries to devote more and more attention to the complicated mechanism of

Foreign Exchange. It is more important in case of developing countries. It is need of time, that acountry should conserve its foreign exchange resources.

MEANING OF FOREIGN EXCHANGE

The foreign exchange term refers to the principles that determine the rate of exchange. It covers

following three senses:

i. The mechanism or system by which international obligations or indebtedness arefulfilled.

ii. The currency of one country is exchanged for that of another.

iii. The principles on which the people of world settle their debts to one another.

Letter of Credit:

It is a negotiable instrument through which the bank of the exporter deals with bank of the

importer through the guarantee of a bank. There are different parties involved in the L/C, e-gimporter, exporter, importer bank, exporter bank, and advisory bank. LC involves banking

channels in foreign trade to mitigate risk.

The procedure of opening of an L/C is as follow The first thing is the Performa invoice. The Performa invoice is a document (say a clip),

which is, sends by the exporter to the importer and includes the information like.

Descriptions of goods, what type of goods you are needed and what are the quality, rate

and originating country etc.



20/45

Before to open a L/C the bank also consider that the goods which the importer is

importing is allowed by govt. of Pakistan or not. Because the importer is not allowed toimport that goods which are prohibited by the Govt. of Pakistan.

The importer is asked to show the membership certificate of any chamber of commerce

and industry affiliated with the Pakistan federation of chamber of commerce and industry.

Fill the import form of the govt. of Pakistan, which is the proof of this that there is noobjection on the goods, which the customer is importing.

What type of goods you are needed and what are the quality, rate and originating countryetc.

Necessary Documents required for L/C: NTN

Tax Authority registration certificate

Chamber of Associations trade certificate Type of Business

NIC Margin Registration No.

Application for L/C

On providing these documents the importer will be given the L/C form named as IB-8.

Contents of IB 8

1. Request for LC2. Rate

3. Importer and Exporters particulars

4. Amount5. Terms

6. Partial Shipment (Allowed, not allowed)

7. Transshipment (Allowed, Not Allowed)8. Port of Loading and destination

9. Payment Mode

I. Sight

On seeing the documents the importer has to pay.II. At Sight and Negotiation:

It means that exporter will submit his documents with the bank and immediately asks for

payment.

III. Acceptance:On showing the documents to the importer, the bank asks him to accept that he will pay within

30, 60, 90, 120, 180 etc days.

10. Documents Required:

Certificate of Origin.

Commercial Invoice



21/45

Bill of Lading / Air way bill.

Charges:

For L/C following charges are applicable;

Commission

Postage L/C Advising commission

L/C amendment Commission L/C confirmation Commission

L/C Negotiation Commission

Payment Mode:In foreign trade payment modes are

1) Advance Payment: Importer makes payment before delivery of goods.

2) Open A/C: Importer makes payment after receiving the goods.

Issuing foreign exchange accounts cheques booksAnother function of foreign exchange department in Jinnah Chowk branch is to issue foreign

exchange accounts cheques books to customers on request. This process is not yet centralized.

Cheque book is issued within 15 minute of receiving request from customers after making

necessary register entries and posting stamps on it.

Products and Services of Habib Bank

Limited

Retail BankingFor

Individual Customers

Deposit Accounts



22/45

Current Accounts

Make unlimited transactions while maintaining a low minimum balance every month. HBL iscurrently offering three types of accounts in current account category. Their detail and name is as

under.

1. HBL BusinessValueAccount2. Current Account

3. Basic Banking Account (BBA)

HBL BusinessValueAccount

Unique transactional account for Businessmen Up to 5.35%* profit per annum

Profit calculated daily, paid every quarter

Minimum balance of Rs. 20,000 HBL DebitCard and Inter Branch Transaction System (IBTS) facilities

Up to 10 Bankers Cheques free (at minimum balance of Rs. 500,000)

Funds transfer to any bank through HBL PhoneBanking

Current Account

Minimum balance of Rs. 5,000 Unlimited transactions

Non-profit bearing

HBL DebitCard and Inter Branch Transaction System (IBTS) facilities Funds transfer to any bank through HBL PhoneBanking

Basic Banking Account (BBA)

Can be opened with only Rs. 1,000

No minimum balance requirement

Upto 2 withdrawal and 2 deposit transactions free every month Unlimited withdrawals through HBL DebitCard

Non-profit bearing

Savings accounts

Avail the flexibility of making transactions while earning profit on daily/monthly basis.HBL is

currently offering five types of accounts in savings account category. Their detail and name is asunder.

1. HBL Value Account2. PLS-Savings Account

3. Remittance Munafa Plus Savings Account

4. Daily Munafa Account

5. Daily Progressive Account



23/45

HBL Value Account

7.19%* profit per annum

Profit calculated monthly, paid every quarter Deposit ranges from Rs. 10,000 to Rs. 1,000,000

Two withdrawals free every month

PLS-Savings Account

5.06% profit per annum*

Profit paid bi-annually


Minimum balance of Rs. 20,000

Unlimited transactions

Remittance Munafa Plus Savings Account

Special account for receiving foreign remittances

5.12%* profit per annum

Profit paid every month Minimum balance of Rs. 20,000

Daily Munafa Account

Profit calculated daily, paid every month

Up to 8.84% profit per annum*



Daily Progressive Account

Unique transactional account for Institutions

Profit calculated daily, paid every month

Up to 11.57% profit per annum* Inter Branch Transaction System (IBTS) facility

Funds transfer to any bank through HBL PhoneBanking




24/45

Terms Accounts

Invest your savings in HBL term deposits for a fixed duration and earn profit while keeping yoursavings secure. HBL is currently offering one type of account in terms account category. Their

detail and name is as under.

1. HBL Advantage Account

HBL Advantage Account

Multiple options for tenure and profit payout

Loan facility up to 90% of investment

Minimum investment of Rs. 25,000 Withdrawal at end of fixed term

Tenure Profit at maturity

3 MONTHS 7.50%*6MONTHS 8.00%*

1 YEARS 11.00%*

3 YEARS 13.00&*

5 YEARS 14.00%*

10 YEARS 17.00%*

Foreign Currency Accounts

HBL offers Foreign Currency Accounts in multiple currencies as savings and term accounts.Their detail is as under.

FC-SB

Savings Account offered in 3 currencies, USD (US dollar), EUR (Euros) and GBP

(UK pound) Tiered product, with rates depending on choice of currency

To earn profit, minimum balance in USD, EUR and GBP is 1,000

Interest is payable on a quarterly basis

HYFFD (High Yield Foreign Currency Fixed Deposit)

Available in 1 month, 2 month, 3 month, 6 month and 12 Month in USD, EUR and

GBP

Tiered product, with rates depending on choice of currency and term Profit paid on maturity only. No interim interest is payable.



25/45

*NOTE: All the rate and terms and condition are revised by HBL after every six months

periods. These rates are only applicable for period 01.07.09 to 31.12.09. Further detail ofterms and conditions about profit and rates is given in annex B.

HBL car loan

HBL Car Loan helps customers to get their preferred car through a simple and hassle-free

process, backed by superior service and support. Now customer can drive a car he always

wanted.

Features

Choice of used, new local/imported and reconditioned imported car.

Repayment options ranging Upto 7 years. Upto 85% of financing for the car of your choice.

Insurance at all times for complete peace of mind and security.

Round the clock support available through HBL PhoneBanking; you can place yourrequests and queries, track the status of your repayment/loan account and avail other

value-added services through HBL PhoneBanking.



26/45

Eligibility Criteria

How to apply

Just visit any HBL branch or Habib Bank Auto Finance Centre for details and

application.

Submit complete set of application without any charges to the branch or the Auto

Center. Sign the necessary documents on approval of the application

Payment is released within 24 hours of the submission of post-dated cheques and

initial payment after approval of the request.

Documentation

Salaried Individuals

Complete Application Form Salary Certificate / Most recent Salary Slip

Bank Statement for past one year Two Copies of NIC

Employment Certificate with date of joining Two passport size photographs

Copy of the last paid utility bill (residence)

Self-Employed Business persons/Professionals

Complete Application Form Two Copies of NIC

Two passport size photographs

Letter of proprietorship / Registered Partnership Deed Certified latest Form A and Form 29, where applicable, along with articles and

Memorandum of Association

Copy of last paid utility bill (residence)

Bank Statement for the last 1 year



27/45

HBL car to carHBL CarToCar is a revolutionary car financing offer. It makes the car of customer choice

affordable and practical with a buy back guarantee. HBL CarToCar offers matchless features

and unique options at the end of the lease. Now customer can drive a new car at the end of everytwo years.

Features

Pay only for what you use

When customer lease a car under HBL CarToCar, he only pay for that part of the cars value that

he use during the lease term. The cars residual value (forecasted for the end of the specific lease

term) is agreed with him at the start of the lease term. This amount is deducted from the car pricethus lowering the finance amount. This finance amount is based only on a part of the cars valueand not the full value of the car. Therefore, HBL CarToCar offers very low installments as

compared to any conventional financing.

Upgrade of lifestyle

HBL gives customer the guarantee that if he wishes to return the car to HBL at the end of the

lease term, he will not have to pay off the cars residual value. Instead, HBL will directly settlethis outstanding liability for customer under the buy back guarantee. Hence, he can upgrade to a

new car as frequently as two years without any complication and hassle.

Affordability

With HBL CarToCar, customer only has to pay the difference between the car price and the pre-

agreed residual value to the bank. As a result, the monthly installment may even be 40% to 50%

less than that of conventional financing.

Flexibility

HBL CarToCar offers customers several choices at the end of the lease term: Upgrade - Simply return the car to HBL and drive a new one home

Walk away - Return the car to HBL and end the lease

Buy - Keep the same car. Just make a one-time settlement of the cars residual value to HBL orpay the same in easy installments over a specified extended period of time

Sell - Enjoy the gain from selling off the car at a higher price in the market than what you ayHBL as the residual value



28/45

Eligibility Criteria

Documentation

Salaried Individuals

Complete Application Form Salary Certificate / Most recent Salary Slip

Bank Statement for past one year

Two Copies of NIC Employment Certificate with date of joining


Copy of the last paid utility bill (residence)

Self-Employed Business persons/Professionals

Complete Application Form

Two Copies of NIC


Letter of proprietorship / Registered Partnership Deed Certified latest Form A and Form 29, where applicable, along with articles and

Memorandum of Association

Copy of last paid utility bill (residence) Bank Statement for the last 1 year



29/45

HBL Credit CardBy the help of HBL credit card customer enters into the world of convenience and flexibility.Accepted at over 29 million merchants worldwide, HBL Credit Card makes shopping fun and

paying simple. So that a customer can make the most of his shopping experience.



30/45

Benefits

Buy now, pay later

Buy what customer want, when he want and pay for it later. A credit card statement will be sent

to him every month with details of all his purchases. He will have 21 credit free days to make the

payment from the statement date. Customer should pay at least 3 days in advance if he makes

your payment by cheques to allow enough time for clearance.

Pay as much as customer wants

A customer can pay the entire or as little as 5% of the outstanding balance in his statement. The

unpaid amount will be transferred to his next months statement along with applicable services

charges.

Cash advance

Customer can go to any specified HBL branch and withdraw cash at the counter. He can also go

to any 1Link ATM in Pakistan and more than 1,000,000 ATMs worldwide displaying theVisa/Plus logo. Withdraw cash up to the available cash advance limit on his HBL Credit Card for

a charge applicable from the withdrawal date.

Balance transfer facilityCard holder can pay off balances he owes to other banks through his HBL Credit Card at a lowerservice charge.

Security

Card holder cannot lose cash if he doesnt carry it! In the event that his card gets stolen/lost, heshould call HBL PhoneBanking to have his card blocked immediately.



31/45

Hbl debit card

HBL Visa Debit Card allows a card holder to pay for his purchases directly from his bank

account. He doesnt have to carry cash and his monthly statement provides him with a completerecord of all his transactions so he can manage his expenses with ease.

Features

No Interest

HBL Visa Debit Card is the perfect way of paying for purchases as it gives access to the exactamount of money a customer needed, as and when he needs it. There is no interest or credit on

payments because he spends from the money available in his personal HBL Account.

Ease & SecurityHBL Visa Debit Card offers ease and convenience because card holder doesnt have to visit an

ATM to withdraw cash. Paying with the HBL Debit card is safe because it eliminates the need tocarry cash. A single swipe automatically debits the exact purchase amount from his personal

HBL account.

Spending Limits

The daily spending limit at shops and outlets on HBL Visa Debit Card is Rs. 100,000. (These

figures are subject to the balance available in account).

Free Account Statement

HBL cardholders receive a free monthly account statement for their Debit Card and ATM

transactions to help them keep track of their spending.

International Recognition & Acceptability

HBL Visa Debit Card is accepted at over 20 million Visa merchants worldwide, including over

10,000 merchants in Pakistan. As an ATM card it is accepted at more than 1,000 1-Link & M-NetATMs in Pakistan and 864,000 Visa ATMs worldwide. No matter where card holder is, with the

HBL Visa Debit Card, HBL is always with him.



32/45

No Liability

In case of a lost or stolen card, card holders are protected against fraudulent transactions made on

their card after they report the incident.

HBL personal LoansWith the rising cost of living, it is becoming increasingly difficult to make expensive purchasesor meet unexpected expenses. HBL is helping customer finance them with Habib Bank personal

Loans (old name flexi loan). Customer may avail a personal loan of up to SIX TIMES of his net

take-home salary subject to a maximum of Rs.300,000/- provided he work for an organization

approved by HBL.

Features

Flexible tenure: 12, 24, 36,48 or 60 months No processing fee

Repayment through easy and affordable monthly installments from salary.

Credit Life & Disability Insurance Repayment through easy and affordable monthly installments

You determine the need, we help you finance

Option of add up replacement for existing customer. Minimum salary Rs. 12000 No salary limit for existing customers.

23% or 21% rate for existing users instead of 25%

HBL phone bankingNow the bank is just call away. Customer can now call HBL PhoneBanking and save a trip to the

branch. His query will be resolved in a single telephone call from anywhere and at anytime.

T-PIN Generation

Customers TPIN (Telephone Personal Identification Number) is generated the first time he callsand he can use it as your password for verification purposes, self-service banking through IVR

and additional services through HBLs PhoneBanking Officers. Customer can change his TPIN

anytime he like.



33/45


34/45

HBL and New Jubilee Life Insurance Company Limited (NJLI) introduce Amaan (Retirement

Plan) and Tabeer (Child Education & Marriage). These products have been designed keepingHBLs customer base as the focus and will provide life insurance along with an investment

option.

Amaan (Retirement plan)

Amaan is a pension plan that provides an opportunity for growth through investment in abalanced portfolio with post-retirement income benefits. The plan covers life insurance and gives

attractive returns on investment to its customers.

Tabeer (Child Education and marriage plan)

Tabeer is a plan that provides parents with a means to accumulate a fund over a period of time

which can then be used to pay for a childs education or marriage. Plans are available for bothunder and over 45 years of age.



35/45

LockersLockers are available in many of the HBL branches in different sizes like small, medium and

large; some branches also have extra large and cubical lockers. Except rural areas because of

security reasons.

Eligibility for using lockers

Only the account holders can avail the facility of lockers. The annual rent will be directly debited

from their respected accounts at the start of the year.

Charges

Size Key deposit (refundable)Annual rent

Rs.SMALL 2500 2750

MEDIUM 3000 3850

LARGE 4000 6050

Key deposit is refundable at the time handing over the locker to bank. For the staff of HBL key

deposit is not required and also the annual rent is very low for them.

Hbl corporate banking

HBL Corporate Banking Group comprises a seasoned team of Relationship Managers (RMs) to

meet the demanding service standards of large corporations. A long history of financing andnurturing relationships in Pakistan has given HBL a unique insight, enabling it to provide timely

and effective financial solutions for their customers to meet the growing challenges of a global

economy. For a corporate customer, with a turnover of at least PKR 300 million, HBL has arange of solutions designed to help him with his banking needs. Their RMs have the expertise

customer need to create tailored financial solutions catering to the specific requirements of his

business. Whether establishing a new venture or expanding an existing business, HBLs team

understands customers banking needs and works closely with him to realize his goals.



36/45

Services

HBL provides the following services to meet customers funding requirements:

Working Capital Finance, including Overdraft, FE Loans, etc.

Pre and Post Shipment Export Financing (PKR and USD based) Import Financing (PKR and USD based)

LMM Funding

Receivable Discounting

Islamic Banking facilities Cash Management Services

Trade Services including Letter of Credit, Letter of Guarantee and Standby Letter of

Credit, etc.

HBL Commercial banking

HBLs Commercial Banking Group targets medium sized companies with a turnover of at least

PKR 50 million. Its business units are located in Karachi, Lahore, Faisalabad, Sialkot,Gujranwala and Peshawar. Each unit is dedicated to service business clusters located within these

cities. They have the ability and the resources to meet the needs of customers business with their

pro-active, responsive and experienced Relationship Managers who are committed to

understanding customers business.

Services

HBL offers financing for the following:

Working Capital

Procurement of Inventory Receivables

Procurement of Machinery

Expansion of production facilities

Import of raw materials

Exports Guarantees

HBL COMMERCIAL BANKING CENTERS

1.Al-Noor, Karachi 9.Foreign Exchange, Karachi

2.Korangi Industrial Area, Karachi 10.Napier Road, Karachi3.Saddar, Karachi 11.S.I.T.E. Karachi



37/45

4.Tariq Road, Karachi 12.Panorama Centre, Lahore

5.Badami Bagh, Lahore 13Peco Road, Lahore

6.Kashmir Road, Sialkot 14.Paris Road, Sialkot7.Small Ind. Estate, Sialkot. 15.Circular Road, Faisalabad8.Peoples Colony, Faisalabad 16.Trust Plaza, Gujranwala

17.Super Market, Peshawar

HBL zarai banking

HBL ZaraiBanking facilities are spread across the country and provide financing through more

than 800 of their branches. HBLs presence in all agriculture belts of the country ensures easyaccess to farmers in rural areas. HBL ZaraiBanking provides loans to small-scale land owning

farmers as well as large institutionalized and alliance based finance, enhancing agricultural

harvest and, in turn, economic output of the country.

Products

HBL ZaraiBanking enables farmers to invest in premier quality seeds, fertilizers, pesticides,agricultural implements and non-farm setups through its various product programs.

Crop Inputs

Crop specific finance for purchase of Agriculture inputs such as seed, fertilizer, pesticide andother related inputs.

Farm Implements

Finance available for purchase of farm implements & machinery like combined harvester,sprayers, ploughs, tube wells and other crop-related tools/implements.

Tractors/Agricultural Vehicles



38/45

Finance available to individual farmers, self-employed tractor operators, providing the option to

select vehicles from a range of different manufacturers.

Livestock

Finance available for feed, medicines, raw material, raising charges and other related activities.

Poultry

Finance available for all poultry related activities including poultry farm construction/equipment,hatchery plant & machinery, poultry feed, poultry medicines, composite feed production, poultry

processing and other related activities.

Fish Farming

Finance available for inland fish farms as well as deep-sea fishing. This includes procurement of

boat, fish locating equipment, nets & ropes, ice maker, fish farm water solution, hatchery

construction/equipment, purchase of medicines / feed and other related activities.

Group Lending

Joint finance facility for a group of farmers with small land holdings for working capitalrequirement.

NOTE: These finances may be availed under Demand Finance or Running Finance categories.

Demand Finance is usually available for short term financing needs while Running Finance isavailable on the basis of revolving limit.

Islamic bankingIslamic Banking is a growing market segment that offers attractive opportunities to potential and

existing customers. At HBL, Islamic Banking offers Shariah compliant products and services tomeet the short and long term requirements of business, trade and industry.

Shariah Compliance

HBLs Islamic Banking products are in strict compliance with the tenets of Shariah and bearShariah Compliance Certification from an independent Shariah Advisor. Their Shariah Advisor

has in depth experience in Shariah rulings (Fatawa) and teachings at different forums with

qualifications of Dars-e-Nizami, M.A and L.L.B. HBL also have a Shariah Scholar, as member oftheir Shariah Supervisory Committee to ensure a sound Shariah Compliance mechanism, giving

prompt responses to customers needs and access to Shariah knowledge.

Products and Services

Corporate and Commercial customers can choose from Shariah compliant banking solutions to

meet their business needs.

Ijarah (Leasing)

Medium to long term facility for vehicles, plant and machinery leased out to the client on rental

basis.



39/45

Diminishing MusharakaMedium to long term facility for vehicles, plant and machinery on joint ownership basis.

Murabaha

Local and Import facilities for purchase of raw materials, semi finished and finished goods, storesor spares.

Trade Services

Letter of Credit Facility, Collection of Foreign Bills, Collection of Local Bills, Letter of

Guarantees.

Customers are welcome to visit their Islamic Banking branch for the following services:

Current Account (PKR, USD, EURO, POUND STERLING)

Basic Banking Account ATM/Debit Card Facility

Foreign / Inland Remittances Utility Bills Collection E-banking / Internet Banking Services

24/7 Phone Banking Services

Personalized customer friendly services Saving Deposits will be introduced soon

Learning as an internee"Knowledge without practice is sterile "In order to give vent to this idea an Internship program ofsix to eight weeks has been arranged in different esteemed organizations during M.B.A. During

this period I got a chance to work and learn in following departments of the bank:

Foreign exchange department Bills clearing department

Credit department

I.T department Cash department

Accounts, ATM and Lockers department

Duties and learning in Foreign exchange department

First of all I started my training in foreign exchange department of the bank under the supervision

of Mr. Asif Iqbal (Manager Forex department). I came to know about the different functions of

foreign exchange department and how to perform these functions during my work in thedepartment.

My duties in the department were related to the followings:

Foreign currency exchange rates.



40/45


41/45

Duties and learning in credit department

After bill clearing department I started my work and learning in credit department of the branch.Mr. Haroon Butt (Credit Manager) told me about the terms and conditions of the commercial

loan, types of commercial loan like industrial loan and loan for merchants, how to make proposal

for commercial loan, document required to make a proposal, markup of commercial loan (18.5 %annually). He also gave me chance to view some old proposals and the proposal on which he was

working.

Flexi loan (personal loan)

Auto finance

Lifestyle loanIn Sahiwal region at this point of time from HBL only personal loan is active while auto finance

is about to start again in near future and lifestyle loan is inactive. I came to know about the terms

and conditions of personal loan. Only the government servant who has his salary account at least

six month old in HBL can apply. Different markup for different categories like 21%, 23% and25%.

21% for existing users upto 3 year duration

23% for existing users for 4 or 5 years duration. 25% for new customers

I also did work on documentation process for personal loan. I came to know about the different

types of document required to complete a case for sending it to regional head office for approval.Document like branch check list, application form, Copy of CNIC of customer and two

references, CNIC verification report from NADRA, customers account statement, finance

agreement form etc.

I also came to know about different types of securities which a bank demands from customerwhile issuing loan. e.g. Guarantees, Mortgage, Hypothecation and Pledge.

Duties and learning in Accounts, ATM and Lockers department

Then I learned about ATM (automatic teller machine). I came to know about the functions and

working process of ATM machine. Loading cash and balancing at the time of loading again. Nextmy main concern was to know about all the aspects of ATM card. I came know about the types,

process of issuing ATM card to customers, filling forms, how to activate ATM card, charges of

issuing and using ATM card.Then I spent my time in lockers department. I took all the information about the terms and

conditions of allotting and operating a locker, types of locker like small, medium and large,

charges of using lockers, key deposit (refundable), filling application forms, insurance amount for

specific size of locker and etc. I also came to know about the process of operating locker by thecustomer, how to open the locker with the help of two keys.

1 key in the hand of bank officer (anticlockwise)

2nd key in the hand of customer (clockwise)Customer is allowed to operate the locker in full privacy. Only the customer himself or other

person authorized by him can operate the locker. After that bank officer has to take the signature

of the customers on attendance register maintained for this purpose.



42/45

Then my duty was in Accounts department. I came to know the procedure for filling the form to

open an account, different types of stamps required and about signature of the staff. Documentsrequired to be attached with the form.

Copy of CNIC

Utility bill

Provisional receipt KYC (Know Your Customer)

And how to post an account on system after filling the form. Then I came to know about Savingaccounts and different types of accounts in saving category and terms and conditions of each

type.

1. HBL Value Account

2. PLS-Savings Account3. Remittance Munafa Plus Savings Account

4. Daily Munafa Account

5. Daily Progressive Account

Then current accounts6. HBL Business Value Account

7. Current Account

8. Basic Banking Account (BBA)Term accounts

9. HBL Advantage Account

10. Investment plus Deposit

FC accounts11. FC-SB

Savings Account offered in 3 currencies, USD (US dollar), EUR (Euros) and GBP (UK pound)

12. HYFFD (High Yield Foreign Currency Fixed Deposit)Available in 1 month, 2 month, 3 month, 6 month and 12 Month in USD, EUR and GBP

Assignments

(1)During my work in accounts department Mr. Khalid Dogar (manager operation) assigned me

the duty of checking the files of previously opened accounts for any type of discrepancies like

utility bill or service certificate of the account holder is attached or not and checking stamps andsignature of the staff etc. It was because an audit of these files in the coming month is scheduled.

Almost above 50% of the application forms were having discrepancies of different types. This

turns out to be very informative experience for me. Deposits are considered as lifeblood for any

bank to survive. I came to know about the procedure and different types of deposits thatcustomers can maintain in HBL, return rates that a customer can get and other terms and

conditions of each type of account. As far as checking the old files are concern it seems boringbut from my point of view it was very informative. The learning I got while doing this job would

never be easy to get otherwise.

(2) Mr. Khalid Dogar assigned us another task. State bank of Pakistan has instructed all the banks

in Pakistan to make sure availability of computerized national identity cards of all the account



43/45

holders. We were given a list of accounts from which CNIC was required and preprinted letters.

Our task was to take the information from accounts like Name, Address and Account type byentering the account number in the system and then printing that information on one corner of the

letters. This also turns out to be a very informative experience for me. I learn and get a chance to

work on computer software that the HBL is using, how to view account information, checking

balances and updating the information.

(3) Due to my familiarity with their computer software I was given another task of updatingaccount information on their computer system MISYS. Like account holders name, address,

CNIC number etc. In case of any problem I was consulting it with Mr. Asif Iqbal. This task gave

me more chances to learn about the computer system of HBL and also I can proudly say that I

have my own share of working in computerizing HBLs record.

How this experience will impact my career

Working for 07 weeks in HBL as an intern was very informative experience for me. During the

time I learnt many new things which are surely going to help me in my professional career. It was

a good experience for me to observe and to be the part of practical working of an organizationlike HBL. During the internship I got a chance to understand general consumers behavior and

their needs and wants related to banking services and products.

Recommendations

Habib Bank is performing very well since its inception. It is quite difficult to give suggestion toimprove the banking conditions Habib Bank Limited. As we know that nothing is perfect, there is

always a room for improvement, so I will recommend following suggestions for HBL:

1. Bank should introduced incentive plans for employees on regular basis so that if

employees may work whole heartedly for the welfare of their organization. While givingincentives qualification, work, experience, hard work and such other factors must be

considered.

2. Mismanagement of resources must be avoided as much as possible as it decreases profitbut also discourage hard worker and honest employees.

3. Habib Bank is going towards mobile banking but the problem is that a common client has

no idea of its usage due to lack of marketing. I think that a proper marketing programme

must be launched for clients awareness.



44/45

4. Banks different schemes must be conveyed to the targeted customers so that to have a

reasonable share in market.

5. Bank should help the society by providing interest free loans to the Talented Students.

6. Online Banking should be introduced in all the branches.

7. Aggressive publicity campaign must be introduced through press and Electronic media for

new products and scheme by initiating vigorous marketing policy.

8. The attitude of the bankers with all of their customers is not the same; they pay more

attention and good service to some of the customers and neglect a major portion of them.Some of the customers approach to the bank officials and get their work done before

others; it is not a good practice. All the customers should be treated equally.

9. HBL should increase its communication with customers about the terms and conditions of

its different products and services.

Bibliography Material on these books, articles and websites has helped me a lot in preparation thisreport

Books

HBL Corporate Profile 2010

Articles & Documents

BANKING SECTOR REFORMS IN PAKISTAN:http://www.ishrathusain.iba.edu.pk/speaches/BANKING_SECTOR_REFO

RMS.pdf

www.encyclopedia.com/doc/1G1-61864366.html



45/45

Websites

www.hbl.com www.habibbankltd.com

www.hblasset.com

www.investopedia.com/articles/07/banking.asp

wiki.answers.com/Q/Evolution_of_banking