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Luis Garratón, Inc. Business Profile

Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

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Page 1: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Luis Garratón, Inc.

Business Profile

Page 2: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization

Healthcare Division Consumer Division Logistics Division

Market Scope Leadership Team

Page 3: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Who we are Luis Garratón, Inc. (LGI) is a privately owned

corporation established in 1948. Today, the Company provides services and sales of ethical and OTC pharmaceutical products and consumer goods such as: dry foods, household goods and health and beauty products.

LGI also provides warehousing and logistics services.

Corporate Headquarters and Warehouse facilities are located in Luchetti Industrial Park, Bayamón , Puerto Rico. Warehouse is 80,000 sq ft., with a controlled temperature area for Rx products.

In addition, LGI has a 60,000 sq ft. warehouse facility located in Carolina.

Page 4: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Our Commitment

We succeed only when we meet and exceed the expectations of our clients.

We have a passion for excellence and endeavor to set and deliver the highest standards of service, value, integrity and fairness.

Page 5: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Our Mission

To market and sell quality products and services

through higher standards of performance for the

benefit of the companies that we represent, their

customers, our employees and the community

we serve.

Page 6: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Our Vision

Establish a solid network with clients and suppliers by providing full market coverage for their consumers.

Excel in the logistics business services providing our clients with a state-of-the-art technology, quality assurance programs and high caliber professionalism.

Page 7: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Our Values

Our actions are a reflection of our values. For this reason we engage ourselves to the highest levels of ethical behavior. Client Focus

Being committed to our clients, performing whatever it takes to exceed their expectations.

Integrity

To perform our services with absolute rectitude, transparency and honesty.

Team WorkActive participation in collaborative efforts to generate measurable and sustainable results to advance our business partners.

Page 8: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Our Values

Leadership Alignment with our business partners needs, to achieve extraordinary results and support their business growth.

Innovation

Creative initiatives in our daily performance on behalf of our clients and their customers.

Respect A true commitment to respect our Clients, Suppliers, Colleagues and the communities that we serve.

Page 9: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Our Values

Accountability To assume total responsibility for the results of our professional performance.

Commitment and Absolute Loyalty

To fulfill our business and Christian roles in the communities we serve.

Page 10: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Human Resources

Job Evaluation Policy Areas of opportunities Reinforcement of strengths

Reward and Recognition Policy Non-union labor environment Effective communication

Open door policy

Continuous training Personnel Turnover

Minimum

Individual Advancement Quality of Life

Page 11: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Our Organization

Page 12: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

HealthCare Division

Page 13: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Healthcare Division

Page 14: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Our Healthcare Division Services Product and supplier loyalty, focused on our represented products. Sales & marketing strategies, development and executions. In-store and Pharmacy promotions. Daily visits to physicians’ offices and follow up calls. Sales/Inventory report analysis to determine sales performance and

trends. Active participation and support of our partners in trade shows,

conventions and outreach events. Rx and OTC products registration in the Puerto Rico Department of

Health. Coordination of training seminars for Medical and Sales

Representatives. Government Sales:

Bids Contracts

Page 15: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Our Healthcare Division Services

Marketing efforts targeted to family, gastroenterologists,

hematologists, psychiatrists, neurologists, general and internal medicine

physicians. Regular visits to community hospitals, PHS Hospitals and drug

wholesalers. Direct sales to pharmacies. Key drug wholesalers, top chains and independent stores networking. Medical conferences with health-related professionals to introduce

pharmaceutical products and enhance existing ones. Managed Care Support

Presentation of new products to insurance companies approvals in formularies

(including Health Reform) and proposal negotiations Compliance with Federal and local laws, regulations and rules. Return goods service to customers.

Page 16: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Health Care Market

Page 17: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Our Business Associates

Among the current, distinguished companies that our Healthcare Division represent are:

Procter & Gamble Genzyme Laboratories

Glaxo SmithKline

JHP Pharmaceuticals

MEDA Pharmaceuticals

Reckitt Benckiser

Shire U.S.

Abbott Laboratories PR Inc.

Page 18: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Consumer Division

Page 19: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Consumer Division

CHAIN INDEPENDENT

VP SALES & MARKETING

Consumer Products

Sales Supervisor

Key Account3

BrandManager

School SupplyTeam

3

SalesSupervisor

At Large1

AssistantBrand Manager

Sales Rep10

Customer Service2

Merchandiser5

US Chain Sales Specialist

4

Customer Service2

Sales Rep.6

Administrative Assistant Sales Analyst

Merchandiser6

Page 20: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

In-store “planograms” to maximize product exposure.

Consistent strategic promotional efforts to support our Brands.

Monitor distribution levels to obtain strong market coverage.

Periodic business reviews with top chains. Merchandising efforts to support the selling cycles. Market Research to determine product positioning. Active participation in trade shows and conventions. Periodic business reviews with our suppliers to

identify opportunities.

Our Consumer Division Services

Page 21: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Our Business Associates

HBC Boost Humphrey’s Lanman & Kemp Garden House Labs

Ciruelax / Prunelax Konsyl Labs AMO D & G Schering

SCHOOL SUPPLY Crayola Bic Pentel Pilot Fiskars Other

OTHER CONSUMER PRODUCTS Playskool Merisant

Same Westsoy Nissin Soup Pic Corp. Servaas Labs

Bar Keeper Friends King Pine

STRATEGIC ALLIANCES Gerber 3M

Among the current Companies that our Consumer Division distribute are:

Page 22: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Hospitals

Government Institutions

Community Pharmacies

Drugstore Chains

Cooperative Buying groups

Drug stores

Supermarkets

Food Clubs

Independent Supermarkets

Supermarket Chains

Mass Merchandisers

Department Stores

Drug Wholesalers

Hardware Stores

Doctors

United States Military Bases

Our Market Scope

Page 23: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Our Market

Ind. Drugstores 321

Drugstores Chains 161

Indep. Drugstores Buying Group 362

Discount Stores 122

Dollar Stores 42

Supermarket Chains 153

Clubs 16

Food Wholesalers 5

Indep. Supermarkets 238

Page 24: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Discount Stores

Page 25: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Dollars Stores

Page 26: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Supermarket Chains

Page 27: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Membership Clubs

Page 28: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Food Wholesalers and Cash & Carry

Oscar C&C 1Hatillo C&C 2Perez Hnos. 1Hnos. Santiago 1

Page 29: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Independent Supermarkets

Page 30: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Logistics Services

Page 31: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Logistics DivisionOrganizational Chart

PRESIDENT

LOGISTICS DIRECTOR

MANAGERS SUPERVISORS TEAM LEADERS

OPERATORS

CUSTOMER SERVICE

SUPERVISOR

CUSTOMER SERVICE

REPRESENTATIVE

QUALITY ASSURANCE DIRECTOR

EXECUTIVE DIRECTOR

Page 32: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Logistics DivisionScope

As a third party logistics provider (3PL), LGI specializes in

integrated warehousing and transportation services that

are scaled and customized to our client’s needs.

Page 33: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Logistic Services• Receiving & Put away

– The proper storage and tracking of inventory ensures delivery times therefore, asset management costs are reduced.

• Warehousing– LGI has three warehouse facilities in Bayamón, Carolina & Cataño– Security, Temperature control, Cleaning, Pest Control & Employee training are the back bones of the warehouse

operations. • Dispatching

– Pick & pack fulfillment services– Cross docking– Packaging/repackaging

• Delivery– Our capabilities facilitates the efforts to reach new and existing customers inside and outside of Puerto Rico.– Fleet of over 40 trucks between owned and certified DOT independent truckers.– Customized system of freight transportation – Latest in Delivery tracking technology

• Returns– Return merchandise processing– Drug Recalls

• Cycle counts– Customized inventory control management-inventory reporting, cycle counts, physical counts, etc.

Page 34: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Warehouse Management System Design for Consumer and Pharmaceutical

Distribution. Radio frequency system. Manage product by lot number and expiration date. Location Management. Full integrated platform that can communicate with:

SAP JD Edward Oracle System Cycle Count System. Reserve Inventory of location level. Dangerous Goods Handling. Customer Delivery System.

Alert System – notifies via e-mail or text message to a mobile device that the product has been delivered

Page 35: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Quality Assurance Program

Management Commitment Training Facilities and Equipment

Cleaning Pest Control & Maintenance

Written Procedures Warehousing and Handling

of Inventory Personnel Management

Safety Security Record keeping Monitoring Validation Performance Indicator

Tracking of Results Responsibilities by third

parties

Page 36: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Performance Indicators

On-time deliveries Dispatch productivity Dispatch accuracy Shipment accuracy Receiving Inventory accuracy

Cycle Count Inventory variations

Claims Damages

Page 37: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Logistics Division

• Service Culture– Our primary Organizational principle is its Service Culture. It is a natural

way of thinking for all our employees, constantly seeking to meet and exceed our customers and business partners expectations.

– Our Service Culture is reinforced in all trainings provided to our employees at all levels of our company.

– We also evaluate and reward our employees performance annually.

Page 38: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Logistics DivisionPartners

Consumer & Over the counter products

• Cooperativa de Farmacias Puertorriqueñas (Coopharma) • Cordialsa Boricua Empaques• Gerber Products• P & G Professional Care (Wella)• Vinos Selección• WG Group• Revlon• Kellogg’s

Rx & Controlled substance products• Efficient Laboratories• Lanza & Sons.• Llorens Pharmaceuticals• Portal Pharmaceuticals• Repor Labs.• Biovail

Page 39: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Strengths

Management - Logistics Over 20 years of experience in

Logistics Business Quality Control Program Knowledge of Internal Control

Sarbanes Oxley requirements Knowledge of Warehouse organizational

structure Over 20 transitions of companies to third party

logistics

Page 40: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Raúl Rodríguez, CPAPresident/ CEO

As President / CEO, Raúl brings to LGI Inc. an extensive and profound experience in leading top locally owned companies in Puerto Rico.

He started his career at Deloitte & Touche and later worked as Vice President of Finance and Administration at César Castillo, Inc.

Among the outstanding positions that he has occupied during his career are: Chairman of the CPA Society of Puerto Rico 2001-02; Chairman/ Treasurer of the ICPR Junior College Board 1985-2004 and Chairman of the Inter-American Accountant Associations Quality Commissions from 2002 to present.

Raúl has been the recipient of various professional awards; among them, the Certified Public Accountant of Puerto Rico in 1993. As an active community leader, he has volunteered in major civic and sports associations, among other community initiatives.

A graduate from the University of Puerto Rico, Raúl holds a Business Administration Degree, with a major in Finance and Accounting. He is a Certified Public Accountant.

Raul is also President/ CEO of Droguería Betances.

Executive Team

Page 41: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Executive TeamRafael RodríguezVice-President

Rafael hold a Business Administration Degree, with a manor in Marketing from the University of Puerto Rico. He started his business career working in a Family Owned business. He was one of the founding members of the Selecto Chains Supermarkets.

In 1981, he moved to the US, worked with town Fortune 500 companies Campbell Soup Company and the Miller Brewing Co., a division of Phillip Morris, working as a Sales Representative, Account Manager, Brand Manager and Sales Supervisor.

With Grupo Modelo, the manufacturer of Corona Extra, he worked in the International Division managing the Caribbean and the Central American Market.

Page 42: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

María Victoria started her career at Ernest & Young. She occupied the

positions of the Finance Director for the Puerto Rico Tourism Company,

Auxiliary Secretary of Administration & Finance for the Secretary of

Transportation & Public Works, President of the Highway Authorities Auctions

Committee, Finance Director for the Municipality of San

Juan.

María Victoria is member of the Finance Analyst Association and CPA Society

of Puerto Rico.

Graduated from University of Puerto Rico, Magna Cum Laude on 1985,

Business Administration Degree with mayor in Accounting. She is certified

Public Accountant.

Executive TeamMaría Victoria León Freire, CPADirectorFinancial Department

Page 43: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Elizabeth Garratón, R.Ph.Vice-PresidentHealthcare Division

Elizabeth is a Registered Pharmacist, graduated from the University of Puerto Rico Medical Science Campus, 21 years ago. As Vice President of the Healthcare Division of LGI, she leads all the Company’s ethical, OTC products marketing, and sales strategies executions.

Characterized by a dynamic personality, she was responsible for the outstanding launch of Suboxone® and Subutex® products in the local market, being the first time that a medicine serves as a true alternative for opiate addiction in Puerto Rico.

Executive Team

Page 44: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Carlos holds an MBA in Marketing from the University of New Haven in Connecticut. Later, he lead his own Company dedicated to Product Management for 14 years. Previously, he was Brand Manager for Kellogg's and Marketing Manager for Revlon in Puerto Rico.

As Vice President of LGI Consumer Division, he is responsible for the strategic planning, marketing and sales of LGI consumer goods.

His ability to understand the consumer mindset and uncover the consumer insights has built LGI business to a new level. Therefore, enhancing LGI customers’ relationships.

Carlos Martinez, MBAVice-PresidentConsumer Division

Executive Team

Page 45: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Marisol González Jiménez,Executive Director

A proactive and forward thinker, Marisol is a Summa Cum Laude Business Administration graduate of the Interamerican University of Puerto Rico, with 15 years of experience and hands-on knowledge in sales, marketing and operations.

An energetic leader, her excellent organizational and motivational skills and business focus earned her the actual role in LGI leadership team.

Executive Team

Page 46: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Janette PérezBrand Manager

Executive Team

Patience and perseverance are the attributes that mostly characterizes Janette. She has worked her way up at LGI over the past ten years. She started in 1994 as a Medical Representative; by 2002 she became Sales Supervisor, by 2004 Director of our Pharmaceutical Division and by 2005, Brand Manager.

She is responsible, among many other things, for monitoring product sales and marketing in drugstores and for the success of Ciruelax® market leading brand and recipient of LGI Top Company Awards in 2002 and 2004, respectively. She is also in charge of several OTC product lines.

Janette holds a bachelor’s Degree in Science with a major in Medical Representative from the Interamerican University of Puerto Rico.

Page 47: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Luis Alicea EmmanuelliOperations Director

Luis holds a BBA in Arts with a major in Administration from the Interamerican University. He has been offering Logistics Services for the Pharmaceutical Industry and Consumer for the past 15 years.

Luis has participated in several seminars such as Performance & Measurements in Logistics, Physical Inventories & Cycle Counts, Planning and improving warehouse operations and project managements.

Executive Team

Page 48: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Enid Blasini RuberoQuality Assurance Director

Enid holds a Bachelor’s Degree in Science in Industrial Engineering from The University of Puerto Rico, Mayagüez Campus. She worked as a Supply Chain Manager for Procter & Gamble for 14 years covering the areas of Purchasing, Inventory Management, Warehouse Management, Inbound/Outbound Transportation, 3PL Management, Quality Assurance and Internal Controls Areas.

With her vast experience in all Supply Chain Logistics areas, she is key to the development and implementation of the highest standards on the operational performance as well as on the Quality Assurance and Internal Controls areas of LGI.

She is also an expert in SAP on the Purchasing, Warehouse Management and Master data Modules. She has been trained as coach on Developing People, Total Quality Management, Persuasive Selling, 5 Sigma, among many other logistics relevant topics.

Executive Team

Page 49: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

A graduate of UPR, Bachelor in Science, Chemistry and Math Majors.

Worked for IBM as a Systems Programmer, Systems Engineer and

Professor in IBM’s Educational Center. Strong background in both

Systems Analysis and Programming. Has held I/T supervisory positions in the private sector an the banking industry.

Joined Luis Garratón, Inc. in 2005 and has played a key role in the

implementation of ASW software for the company.

Executive Team

Magda DelpinIT Manager

Page 50: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

Strengths

Company

60 years of Market Experience Long term relationship with principals Product Management structure Merchandising support Marketing Support Diversified product portfolio Strong sales force structure Service and Quality Culture High level of professionalism and integrity Long term commitment

Page 51: Luis Garratón, Inc. Business Profile. Index Who we are Our Commitment Our Mission Our Vision Values Human Resources Organization Healthcare Division Consumer

With over 60 years of market experience,

LGI has the people, the knowledge and the programs

to successfully achieve your Company business goals

in today’s Caribbean marketplace.

Let’s fuel your growth and success,let’s do it with Luis Garratón, Inc!

Rev. 7/14/09