LYNN A. LAVELLE722 Garden District Drive, Charlotte, North Carolina 28202

Phone: 571.432.6585Email: lalavelle24@yahoo.com

  

PROFESSIONAL QUALIFICATIONS Extensive experience as a manager of large scale system implementations and enterprise product development projects. 

• Program and Project Management • New Product Development• Certified Scrum Master • System Implementations• Change Management • Process Improvement

 WORK EXPERIENCE

 NTT DATA, Charlotte, NC 2015 – PresentPrinciple Consultant Led projects at Bank of America in the Anti-Money Laundering (AML) and Economic Sanctions (ES) areas of the Global Financial Crimes group.

• Managed the technical implementation of new legal entities throughout AML compliance systems.• Lead a team in the design of AML required functionality into a legacy system as part of an enterprise-

wide transfer simplification and data optimization initiative. • Worked with international cross-functional teams in implementing immediate and long term compliance

gap remediations to meet ES regulatory requirements.

TACTEGRA CONSULTING, Charlotte, NC 2015Senior Program ManagerServed as program manager for the implementation of a major IT system initiative for a client, including Salesforce, Microsoft Dynamics AX, ClickSoftware work order management and route optimization, and mobile solutions.

• Managed four project managers and three business analysts.• Maintained oversight over system implementation vendors.• Worked with end users to engineer process improvements in a number of operational departments.• Initiated standardized status reporting, risk and issue tracking, financial management, defect resolution,

and communications across all projects.

CARDINAL SOLUTIONS GROUP, Charlotte, NC 2012 - 2015Principal Consultant Successfully managed engagements in data warehouse/BI, reporting, iPad mobile application development, SharePoint, COTS system implementation, and system optimization and integration projects.  Clients included Belk, Duke Energy, TIAA-CREF, and Cardinal Innovations Healthcare Solutions.

• Managed the development of a SQL data warehouse and business intelligence system for Cardinal Innovations to support their State and Federal mandated reporting requirements and internal operational analysis.  Achieved the migration of more than 90 million records from the legacy system, and completed business and technical requirements, SSRS report development, and report testing and data validation of more than 300 reports.

• Led a team that created a SharePoint site and iPad mobile application for the Belk Visual Merchandising group that eliminated the constant printing and shipping of large binders to more than 300 Belk stores, and automated a manual entry process for purchase orders.

• Responsible for a team that developed an integrated solution between Belk’s Human Resources CRM system and PeopleSoft that resulted in an improved candidate experience and greatly enhanced reporting and analytic capabilities.

 

RED BRIDGE CONSULTING, Charlotte, NC 2011 - 2012Senior Project Manager (Client: Morehead Associates) Managed the development and implementation of new enterprise systems to support the company’s hospital consulting and survey business. Projects included development of a relational database, web portal, and content management system, and the implementation of a new survey platform using the Scrum methodology.  Worked with technical and operations staff to develop business and functional requirements.  Managed project plan, schedule, and resourcing.

• Developed templates for all IT project artifacts, including requirements, status reporting, project tracking, and change management.

 

AMERISOURCEBERGEN, Charlotte, NC 2009 – 2011Senior Project Manager Led the company’s first product development team working on the design, development, and implementation of a suite of enterprise system applications for pharmaceutical services.  Projects included upgrades and enhancements to the core SQL database and multiple web portals, as well as the development of additional new web applications to increase service offerings.  Managed the design team of business analysts, architects, developers and product consultants in identifying project scope, prioritizing features, and completing business, functional, and technical requirements.

• Achieved all monthly and quarterly maintenance and new release deadlines• Developed and managed enterprise client upgrades• Managed the project testing staff• Utilized Agile Scrum project management methodologies

  THE TRIZETTO GROUP, Newport Beach, CA 2008 - 2009Manager, Professional Services Responsible for leading the implementation of the TriZetto suite of software products at major health plans, including the Facets claims processing system, provider pricing applications, Medicare data warehouse, and web portals, as well as custom interface development. Responsible for project budget, resourcing, executive reporting, project plan development and maintenance, and client relations.

• Successfully managed a $90 million project with more than 85 internal and contractor staff at one of the largest Blue Cross health plans in the country. 

• After assignment to the project, brought it from six months behind schedule to successfully meet the client’s go live date.

LIFEMASTERS SUPPORTED SELFCARE, San Francisco, CA 2007 - 2008Senior Project Manager Responsible for the implementation of new commercial and Medicare insurance clients, and the production support of existing commercial accounts. Worked with clients and operations staff to identify appropriate disease management candidates from submitted claims data.

• Designed workflows and procedures for the addition of new diseases and for client data processing procedures.

KAISER PERMANENTE, Oakland CA 2003 - 2007Senior Project Manager, National Compliance, Ethics & Integrity Office Led the development of the first ever compliance standards for Kaiser Permanente clinical departments.  These clinical toolkits allowed hospital executive staff and department directors to evaluate their compliance with laws governing the delivery of patient care.  Modules included staff qualifications and licensure, scope of practice, medical necessity, orders, supervision and billing.

• Developed on-line and instructor-led training for all Kaiser clinical staff.• Conducted on-site compliance risk assessments of clinical departments at Kaiser hospitals and medical

centers. 

 Senior Project Manager, Claims Shared Services Organization, Silver Spring, MD Led two Kaiser regions in the implementation of the Diamond claims processing system, and the successful reengineering of their business operations to support the system. Managed the development of the requirements for the entire functional platform.  Worked with the regions to put into operation industry best practices and ensure HIPAA and CMS compliance.

• Developed more than two hundred end-to-end processes and workflows, covering initial receipt of a claim through completion of provider payment.

  CALIBER ASSOCIATES, Fairfax, VA 2000 - 2003Team Manager 

• Directed the development of web portals and data warehouses for the Federal Department of Health and Human Services.  Worked with client departments and internal IT team on site design, architecture, functionality, and content.

• Developed the first Federal government cross-survey data warehouse for the study of substance abuse prevention and treatment.

 

EDUCATION AND PROFESSIONAL DEVELOPMENT  University of North Carolina at Chapel Hill, English/Political Science

CERTIFICATIONS Agile Scrum MasterTotal Quality Management (Juran Institute)Leading an Empowered OrganizationAdvanced Project ManagementChange Management and Reengineering 

APPLICATIONS 

Microsoft Project, Word, Excel, VisioClarityBusiness Objects