Mohamed Essam Zohny Address: Dubai - UAE Mobile : +971 50 222 466 7 E-mail : MohEssam45@gmail.com

Career objective:

Seeking for a job in the field of customer services, Sales, Analysis, Planning & Business Development, where my academic and presentation and interpersonal skills may be used and I'm developing my career through challenging opportunities and reliable responsibilities. Seeking for local or multinational management where appreciation equal to the effort and I'm sure that I can build a successful career and provide value added to the work performed while Working in stable atmosphere.

Education:

Arab Academy for Science & Technology & MaritimeArab Academy for Science & Technology & Maritime Department Business administration Major Marketing Department Business administration Major Marketing (2006-2007). (2006-2007).

El Nasr Boy's School – Alexandria -Cairo (1999-2000)El Nasr Boy's School – Alexandria -Cairo (1999-2000)

Personal Information:

Date of Birth: Date of Birth: December 1st, 1982Place of Birth: Place of Birth: Alexandria, EgyptMarital Status: Marital Status: Married Nationality: Nationality: EgyptianDriving License Issued From: United Arab Emirates

Experiences:

Officer Advisor at Dubai Islamic Bank( Branch banking)Dubai, UAE (November 2014 – To Present).

Meet and exceed budgets by creating and managing a portfolio of large and medium individual customer relationship.

Achieve quality business growth by acquiring new to bank customer's through sales calling based on defined objectives .

Emphasis on fostering and deepening of the customer's relationship through effective cross sale of different products personal finance, credit cards , banc assurance & home finance .

Identify and target new customer segments to expand the banc assurance services and portfolio through branches .

Effectively widen relationship by maintaining relationship contact plan . participate actively in sales planning to generate action plans for meeting

targets . Maintain customer files to provide seamless service . Provide effective customer service to achieve a higher percentage of customer

satisfaction and retention . Conduct all sales service activities within the risk and compliance

parameters as defined from time to time . Awareness of all the policies within the risk and compliance parameters as

defined from time to time . Ensure compliance with these policies and procedures on and ongoing bases. Report all sales daily activity and services to the branch manager .

Relationship officer at RAK Bank ( Branch banking) Abu Dhabi ,UAE (August 2013 – August 2014)

Meet and exceed budgets by creating and managing a portfolio of large and medium individual customer relationship.

Achieve quality business growth by acquiring new to bank customer's through sales calling based on defined objectives .

Emphasis on fostering and deepening of the customer's relationship through effective cross sale of different products personal finance, credit cards , banc assurance & home finance .

Identify and target new customer segments to expand the banc assurance services and portfolio through branches .

Effectively widen relationship by maintaining relationship contact plan . participate actively in sales planning to generate action

plans for meeting targets . Reports for the Branch manager.

Relationship officer at Abu Dhabi Islamic Bank Abu Dhabi ,UAE (February 2011 - February 2013)

Small and Medium Enterprises (SME):

Attract new customers SME clients. Maintain an excellent relationship with current clients Repetitively work towards increasing the number and

value of their portfolio. Extensive knowledge of different products offered by

bank. Reports for the line manager

Customer service at National Society General Bank (Branch Banking ) Alexandria, Egypt (February2008-December 2010)

Selling products and services. Handling customers’ accounts in terms of balance, due

dates, etc. Resolve customer complaints via phone, email or mail. Handle changes in policies or renewals. Conduct all sales service activities within the risk and compliance parameters as

defined from time to time . Awareness of all the policies within the risk and compliance parameters as

defined from time to time . Ensure compliance with these policies and procedures on and ongoing bases. Report all sales daily activity and services to the branch manager .

Computer Proficiency includes:

MS-Office applications (Word, Excel, PowerPoint and Access).Microsoft outlook

Internet searching and navigation. PC hardware installation and Configuration

Other Skills:

Ability to work under pressure. Excellent communication skills. Ability to fast self-learning. Flexibility in working hours. Flexibility in movements. An ambitious, Dynamic, Career Oriented Personality. Motivated Creative Approach customers

Language abilities:

Arabic: Mother tongue English: Fluent in spoken and written French: Good in spoken and written