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Making Europe easy for citizens Making Europe easy for citizens and businessesand businesses
Practical tools for local and regional authoritiesPractical tools for local and regional authorities
OPEN DAYS for Municipalities and RegionsOPEN DAYS for Municipalities and Regions Brussels, 6 October 2010Brussels, 6 October 2010
1. Introduction: 1. Introduction: Public authorities as service Public authorities as service providersproviders
2. The front office: 2. The front office: The Your Europe portalThe Your Europe portal
3. The back office: 3. The back office: The Internal MarketThe Internal MarketInformation System (IMI)Information System (IMI)
4. Panel discussion: 4. Panel discussion: Your feedback and ideasYour feedback and ideas
How can you make Europe easy for citizens and How can you make Europe easy for citizens and businesses?businesses?
• Give reliable answers to EU-related questionsGive reliable answers to EU-related questions
• Quickly get the information you need from Quickly get the information you need from another countryanother country
• Handle the language issueHandle the language issue
• Reduce waiting timeReduce waiting time
What is the Commission doing to support you?What is the Commission doing to support you?
Development of empowering toolsDevelopment of empowering tools
Your EuropeYour Europe - a multilingual information portal on EU single - a multilingual information portal on EU single market rights and single access point to a wide range of EU market rights and single access point to a wide range of EU assistance services.assistance services.
IMIIMI - - a secure online application that allows national, regional a secure online application that allows national, regional and local authorities to communicate quickly and easily with and local authorities to communicate quickly and easily with their counterparts abroad.their counterparts abroad.
User-centred – User-centred – no jargon, practical information.no jargon, practical information.
Accessible - Accessible - easy to navigate, multilingual and easy to navigate, multilingual and interactive (surveys, feedback, FAQs).interactive (surveys, feedback, FAQs).
Enabling -Enabling - with tips and warnings. with tips and warnings.
Single access point -Single access point - to all specialized EU help to all specialized EU help services (services (SOLVIT, YEA, ECCN, Enterprise Europe NetworkSOLVIT, YEA, ECCN, Enterprise Europe Network) and ) and nationalnational single points of contact. single points of contact.
Your Europe
8 user-centred topics
Real
life
example of
problem &
solution
Tailored
to your
personal
situation
No jargon
Tips and warnings
Interactive
OfferingEU
assistanceservices
How can Your Europe help YOU?How can Your Europe help YOU?
Source of reliable information on EU rightsSource of reliable information on EU rights
Refer people to Your Europe for detailed Refer people to Your Europe for detailed information about their EU rightsinformation about their EU rights
Use the assistance services when advising Use the assistance services when advising people about cross-border issuespeople about cross-border issues
How can YOU help Your Europe?How can YOU help Your Europe?
Give us your feedbackGive us your feedback
Spread the news about Your Europe Spread the news about Your Europe
Link to Your Europe from your websitesLink to Your Europe from your websites
IMI addresses the following problems:
Lack of clearly identified partners in other MSLack of clearly identified partners in other MS
Language barriers – 23 official EU languagesLanguage barriers – 23 official EU languages
Different administrative structures and culturesDifferent administrative structures and cultures
Lack of administrative procedures for crossborder Lack of administrative procedures for crossborder cooperationcooperation
IMI is a star…IMI is a star…
… because it is a strong network of more than 5600
authorities and it is growing bigger every day
1. How does IMI work?1. How does IMI work?
Access only withAccess only with usernameusername password andpassword and security codesecurity code
… … because itbecause it bridges bridges communication gapscommunication gaps. .
IMI contains IMI contains pre-pre-translatedtranslated
questions and questions and answers and, foranswers and, for
some language pairs, some language pairs, machine machine
translationtranslation..
IMI is a star…IMI is a star…
1. How does IMI work?1. How does IMI work?
Search for anSearch for anauthority in yourauthority in yourown languageown language
Select the questionSelect the questionyou want to ask inyou want to ask inyour own languageyour own language
The respondingThe respondingauthority sees theauthority sees thequestion in itsquestion in itslanguage andlanguage andreplies to itreplies to it
… … because itbecause it blends intoblends into anyanyexisting administrative structure. existing administrative structure.
IMI offers maximum flexibilityIMI offers maximum flexibilityto allow Member States to mirrorto allow Member States to mirror
their their internal structuresinternal structures..
IMI is a star…IMI is a star…
European Commission ( IMI Administration and Helpdesk)
Competent Authorities Competent Authorities
Member State 1 Member State 2
National IMI Coordinator
National IMI Coordinator
Delegated IMI Coordinators
… because it speeds up
procedures.
IMI allows authorities to agree
on deadlines for their requests.
It also allows them to monitor
the status of their request.
IMI is a star…IMI is a star…
Some statistics about IMI Number of authorities registered: Number of authorities registered: 5618
Number of information exchanges so farNumber of information exchanges so far Professional Qualifications: Professional Qualifications: 2638 Services Directive: Services Directive: 123
Requests replied to within 2 weeks: Requests replied to within 2 weeks: 60%
What users say
In the past, we sometimes had to wait for 3 months to receive an answer. With IMI, it is 2 days.
Sign up today! IMI is extremely simple to use and you won’t regret your decision.
I'm glad that we have moved on from the rather hit and miss approach of firing off letters to colleagues in other countries with no guarantee of a reply.
Secure and data Secure and data protection friendlyprotection friendly
No additional No additional hardware or softwarehardware or software
Multiple legislative Multiple legislative areas (currently: areas (currently: Professional Professional Qualifications and the Qualifications and the Services Directive)Services Directive)
BGBGCSCS
DADA
DEDE
ETET
ELEL
ENEN
ESES
FRFR
ITIT
LVLVLTLTGAGA
HUHU
MTMT
NLNL
PLPL
PTPT
RORO
SKSK
SLSL
FIFI
SVSVNONO
ISIS
LILI
The Internal Market Information System (IMI)The Internal Market Information System (IMI)
What can you do for the IMI network?
If you are not registered yet: Register!If you are not registered yet: Register!
Use IMI and give us feedbackUse IMI and give us feedback
Spread the news about IMISpread the news about IMI
Suggest further areas of applicationSuggest further areas of application
http://ec.europa.eu/imi-net
For further information or any question:
http://ec.europa.eu/youreurope
3. The “incredible” IMI
3. The “incredible” IMI