Manager Human Resources or Human Resources Generalist or Human R

8/3/2019 Manager Human Resources or Human Resources Generalist or Human R

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HUMAN RESOURCES EXECUTIVE

MBA in Health Care Management ~ Process Improvement ~ Staffing Strategies

Innovative, high energy, solutions-driven executive with the ability to make accurate decisions in a changing environment with demands for precise attention todetail; comprehensive government and corporate administration experience in allHealthcare Administration and Human Resource disciplines to include developmentof policies and procedures, compensation, communications, employee and labor relations, workforce planning, performance management, benefits, and staff development. Demonstrated expertise in strategic planning, team leadership, and processstreamlining, as well as staffing programs and policies; tactfully resolve conflict and performance issues. Hold Human Resource Management and SHRM Learning System Certifications.

EXPERIENCE

STATE OF NEW MEXICO, SANTA FE, NM * 2001 - 2010

Manager, Human Resources - Administration, Information Systems, and Emergency Medical Services (EMS) Fund Act, Injury Prevention and EMS Bureau, Department of HealthManaged administration, IT, and the Fund Act in the absence of the Bureau Chief

served as Acting Bureau Chief for the Bureau. Directed 7 managers and a supportstaff of 26. Strategic advisor to Bureau regarding all human resource functionsto include recruitment and selection, employee payroll and benefits, employee and labor relations as well as disciplinary actions, grievances, classification, compensation, performance evaluations, agency, state and federal rules, regulations and polices. Oversaw facility operation, annual contracts, and $7M+ bureau budget. Managed bureau information system supporting 30 computer stations and 3 network servers.

*Adopted procedures to enhance the units' processes to improve staffing, compensation, staff productivity, enhance customer service, and meet deadlines.*Successfully directed rollout of the statewide Emergency Medical Services Reporting System.

*Negotiated and facilitated communication between IT, for-profit and volunteer EMS departments to record transactions. Communicated to management and key groupsin government to continue to support and fund this reporting system.*Launched EMS department audits and counseled services statewide to receive funds and improve the use of Fund Act monies and supplied services. Turned negativeattitude toward audits around to a positive.*Organized, negotiated, and directed all administrative duties for the Annual Statewide Emergency Medical Services Conference.*Organized the IT Department; set up system with documents to prioritize the importance of their IT need.*Improved administrative paperwork processes and effectively utilized used computers and ambulances by transferring them from larger departments to smaller departments.

Human Resources, Regulation and Licensing Department and Children, Youth, and Families DepartmentManaged several divisions with more than 400 staff oversaw complex Human Resource transactions provided advice on the application and enforcement of state and federal regulations, polices, rules, procedures, and practices governing employment classification, compensation, and performance evaluation.*Revised policies and procedures with review of classification and compensationsystems.*Administered and enhanced training programs in Human Resources, personnel proce



sses, and best practices.*Analyzed requests for new hires, promotions, staff reductions, supervisory pay,temporary increases, in-pay bands, and reorganizations of divisions, providingdirection, guidance, consultation, problem solving, and development of alternative solutions.*Managed benefits, complex time and labor processing issues for 24-hour facilities for administrative staff, employees, managers, and supervisors.

Manager, Human Resources - Epidemiology and Response Division, Department of HealthRequested by the Director - State Epidemiologist, to launch the Human Resource Department for staff of over 200 in the newly formed Epidemiology and Response Division within the State of New Mexico Department of Health.*Managed complex Human Resource functions for all staff activities, including the rollout of ATSS payroll, policies and procedures, employee benefits, as well as labor relations, recruitment and selection, disciplinary actions, grievances,classification, compensation, performance evaluations, agency, state and federalrules, regulations and polices.

TRANS WORLD AIRLINES, ST. LOUIS, MO * 1998 - 2001Corporate Management SpecialistCoached and worked with 400 union employees in a call center to provide better customer service to passengers. Handled all escalated problems sent to the Corpor

ate, CEO, and legal levels. Resolved staff questions as the job matter expert for corporate management in the area of policy and procedures regarding International Association of Machinist Union contract.

Career Note: Details of prior positions available on request, and include Realtor with The Vaughn Company in Albuquerque, 1996 - 1998, and Co-Owner, Director Human Resources and Sales with Brenner Printing in San Antonio; directed organizational and employee development, employee relations and strategic planning. Developed staffing strategies, wage and benefit administration for 40 employees. Launched staffing of a sales force resulting in the increase of revenues form $500Kto over $4M annually.

CERTIFICATIONS

Human Resource Management Certification, Robert O. Anderson School and GraduateSchool of Management, University of New Mexico

The SHRM (Society of Human Resource Management) Learning System Certification, Robert O. Anderson School and Graduate School of Management, University of New Mexico

EDUCATION & TRAINING

Master Business Administration -University of Phoenix, Albuquerque, NM * 2004Bachelor of Business Administration Degree, New Mexico State University, Las Cruces, NM

Performance Appraisal Development, State of New Mexico Personnel Office, Santa Fe, NMA Practical Guide for Documenting Discipline, Organizational Courage In State Government, GenQuest, Inc., Santa Fe, NMManaging Organization Performance, P4 Solutions, Santa Fe, NM

For Cover Letter:



Highlights of my background include:

*Over 15 years of progressive experience serving in increasingly responsible Human Resource and training positions in dynamic environments. My credentials include an MBA, Human Resource Management and SHRM Learning System Certifications.

*Outstanding organizational training and development abilities that dramaticallyimpact the effectiveness and proficiency of management, staff, and Union workforces.

*As a tenacious, visionary leader, I can leverage my creativity and forward thinking to establish systems, programs, and policies that affect corporate performance. In addition, my efforts have consistently and successfully aligned human resources with the corporate mission, vision, and philosophy.

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Manager Human Resources or Human Resources Generalist or Human R