Manager Mistakes that Drive Employees Crazy! - TriNet · Reproduction or distribution in whole or part without express written permission is prohibited. Manager Mistakes that Drive

© 2017 TriNet Group, Inc. All rights reserved. Reproduction or distribution in whole or part without express written permission is prohibited.

Manager Mistakes that Drive Employees Crazy!

March 30, 2017 Lorrane Sanders, SERC Julie Shepard, SHRC

3/28/2017© 2017 TriNet Group, Inc. All rights reserved. Reproduction or distribution in whole or part without express written permission is prohibited. 2

Agenda

• Introductions

• An overview of common mistakes that managers make with employees

• A snapshot into the employee’s perspective of their manager’s actions

• The negative impact these mistakes can have on your business

• Best practices to avoid these mistakes

• Q&A


Welcome!

Jacqueline Breslin Director, Human Capital Center of

Expertise, TriNet • Based in San Leandro, CA • 20 years experience in Human Resources • Leads a team dedicated to compliance,

workplace investigations, and guidance for handling challenging employee-relations issues

• Experience implementing and managing HR programs to include policy development, performance management, compensation, recruitment and retention, learning and development, coaching, and M&A activity

Jackie BreslinTriNet


Subject Matter Experts

Lorrane Sanders

Senior Employee Relations Consultant, TriNet

• 25 years experience in Human Resources Leadership for Fortune 500 Companies

• Provides compliance knowledge, conducts workplace investigations, and guidance for handling challenging employee-relations issues to the client services teams and TriNet clients.

Lorrane Sanders TriNet


Subject Matter Experts

Julie Shepard

Senior Human Resources Consultant, TriNet

• Based in Los Angeles, CA • 20 years experience in Human

Resources • SPHR Certified • Provides compliance and employee

relations support to the Client Services team and TriNet clients

Julie Shepard TriNet


Quick Poll

• True or False? • 20% of U.S. workers stated they would be willing

to forego a substantial pay raise to see their direct supervisor fired. ▪ True ▪ False


Mistake # 1- Not Valuing Employees

• Leading from a position of ego • Not making time for employees • Not listening to employees • Not upholding commitments / canceling meetings last minute • Finding “Gotcha” moments vs. meaningful recognition


Mistake # 2- Not taking action on issues raised by employees

• Tacit approval • Not dealing with difficult employee situations • Not reporting employee concerns


Mistake # 3- Micromanaging

• Not delegating • Overly focused on the process rather than the goal • Failing to trust the employee


Mistake # 4- Ineffective Communication

• Failure to define expectations • Not providing effective feedback • Failing to communicate and withholding important information


Mistake # 5- Not setting the standard for professionalism

• Not walking the walk • Not open to feedback or taking feedback personally • Wearing moods like armor


Strategies to avoid mistakesTake time to hire the right manager

• Create an accurate job description • Explain company culture • Utilize behavioral based interviewing – Past behavior predicts

future performance. Managers demonstrate behaviors that support values of the company

• SAR Model to evaluate results of questions

Wouldn't "avoid these" be better than overcome? (As in prevention.) or, "help prevent these" If you agree, change throughout the deck.


Strategies to overcome mistakesInvest in management development – provide development opportunities

• HR 101 • Respect in the Workplace training • Mentor program • Tuition reimbursement • Corporate book club • TriNet Learn

Offer a career path • Movement within the company • Path for advancement • Individual development plan


Strategies to overcome mistakes

• Good performance management • Set organizational goals – filter down to departments • SMART goals – Specific, Measurable, Actionable, Realistic,

Time-Bound • Performance Reviews • Provide constant feedback


Create a transparent culture

• Practice an Open Door Policy • Create a conflict resolution process • Department meetings • Company meetings


Q&A [email protected]

Documents

Manager Mistakes that Drive Employees Crazy! - TriNet · Reproduction or distribution in whole or part without express written permission is prohibited. Manager Mistakes that Drive