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    Managing Competencies for Organization Capability Discover how our learning solution helped improve competency and performance of one of worlds leading integrated energy companies

    About the Customer The customer is one of the worlds leading integrated energy companies involved in virtually every facet of the energy industry. It explores for, produces and transports crude oil and natural gas. It also refines, markets and distributes transportation fuels and lubricants, manufactures and sells petrochemical products, generates power and produces geothermal energy, provides renewable energy and energy efficiency solutions and develops the energy resources of the future including research into advanced biofuels.

    Business Scenario

    The client was looking to improve mechanical reliability, process optimization, and bringing reliability and predictability of plant operations by improving the efficiency and performance of their operations workforce. Tech Mahindra rose to the challenge and developed a unique and differentiated end-to-end learning solution by standardizing the operator competencies and building a robust curriculum that could be delivered consistently across all refineries.

    The Challenges Low availability of skilled manpower across refineries Inconsistent alignment of operators performance to the business

    requirement and outcomes Non-standard processes across refineries with disparate competency levels Task-based approach to training with outdated training material Lack of adequate knowledge, skills, and critical thinking in terms of safety,

    compliance, troubleshooting and emergency

    Solution Approach

    Standardised, end-to-end learning solution that included needs assessment,

    curriculum design, courseware development and competency assessment

    Need assessment to understand role and skill versus development needs

    Competency-based curriculum that can train anyone

    Focus on knowledge of equipment, processes and procedures, safety and

    adherence to regulations

    Refinery domain SME for guidance on the domain

    Clearly defined measurement metrics for end of training evaluation

    Use of blended learning in accordance to adult learning principles and

    learning styles (Web-based training, classroom training, and field training)

    Centre of Excellence being used to build courses across the customer


    Business Benefits

    Reduction in Training Time: Up

    to 20% reduction in training

    time in some refineries

    Increased Cost Savings:

    Measurable business benefits

    translating to 10-20% cost


    Safe and efficient

    performance of routine duties

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    Implementation Highlights

    Ensured alignment of learning

    solution to business needs of the unit and performance needs of the operators

    Consistency in learning through a

    standard training approach and customized training content

    Significant cost savings by way of one-time development of training for all refineries

    Seven refineries across the globe

    (Americas and Africa) with 2000+ field operators, 700 trainees for the first year of rollout, 3-year curriculum with 95 courses providing 200+ hours of learning and 1000+ media assets

    Tech Mahindra Edge

    Tech Mahindra provided an end-to-end learning solution to the customer by analyzing their business challenges. The TechM talent management consultants attempted to dive deep and understand the customers learning ecosystem. Based on the research, TechM provided a customized competency-based solution that included detailed competency maps, related curriculum design and detailed training strategy. The result of this exercise was a three-year competency-based learning program that directly translated into improved business performance. This was a unique differentiator from other players who typically provided off-the-shelf training packages and catalogue courses based on the target audience.

    Connected World. Connected Solutions.

    Improved efficiency and performance of operations workforce

    Tech Mahindras Competency-Based Learning Framework is an end-to-end solution that can be used to build and assess the capability and competency of employees. The solution provides an opportunity for customer HR and learning professionals to manage their talent pool effectively.

    Organizational Capability Framework Overview

    For more information about Tech Mahindra, connect with us at: |

    Organisation Capability Framework