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Managing Your Team’s Personalities. Yours, theirs, and how to use it to get the best from your staff. People we like…. = 25%. People we…don’t. = 25%. Relationship Elements. Trust Respect Confidence. These elements help create comfort in the mind of the employee. - PowerPoint PPT Presentation
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RAB, BMI & MIW Radio GroupRAB, BMI & MIW Radio Group
Managing Your Team’s PersonalitiesYours, theirs, and how to use it to get the best from your staff
RAB, BMI & MIW Radio GroupRAB, BMI & MIW Radio Group
People we like…
= 25%
RAB, BMI & MIW Radio GroupRAB, BMI & MIW Radio Group
People we…don’t
= 25%
RAB, BMI & MIW Radio GroupRAB, BMI & MIW Radio Group
These elements help create comfort in the mind of the employee.
They must feel comfortable with the person and with the information being presented in order to feel comfortable
enough to say “Yes.”
Trust
Respect
Confidence
Relationship Elements
RAB, BMI & MIW Radio GroupRAB, BMI & MIW Radio Group
Necessary Ingredients:
1.Awareness
RAB, BMI & MIW Radio GroupRAB, BMI & MIW Radio Group
1. Substance2. Style
Relationship Elements
Everything you bring to a relationship is a combination
of these two elements.
RAB, BMI & MIW Radio GroupRAB, BMI & MIW Radio Group
1. Assertiveness
The Two Dimensions of Style
Perceived willingness to influence the thoughts and
actions of others.
Ask Tell
RAB, BMI & MIW Radio GroupRAB, BMI & MIW Radio Group
Non-aggressiveIndirectQuieterSofterSlower paced
Faster pacedMore aggressiveLouderDirectMore talkative
1. Assertiveness
The Two Dimensions of Style
Ask Tell
RAB, BMI & MIW Radio GroupRAB, BMI & MIW Radio Group
2. Responsiveness
Perceived willingness to share feelings and emotions when relating to others.
Emote
Control
The Two Dimensions of Style
RAB, BMI & MIW Radio GroupRAB, BMI & MIW Radio Group
Protective
Subdued
Focused on tasks
Less animated
Comfortable with data
More animated
Open
Focused on people
Outgoing
Comfortable with stories
and opinions
2. Responsiveness
Emote
Control
The Two Dimensions of Style
RAB, BMI & MIW Radio Group
The Personality Matrix
TellAsk
Emote
Control
GreyGrey GreenGreen
BlueBlue RedRed
RAB, BMI & MIW Radio Group
Ask
Control
GreyGrey
Persistent
Serious
Orderly
Exacting
Industrious
Picky
Critical
The Personality Matrix
RAB, BMI & MIW Radio Group
• Wants to be right• Slow & cautious decisions• Facts, principles, & logic• Low risk tolerance• Show me• Quiet disposition• Disciplined use of time• Avoids too much involvement
The Personality Matrix
Ask
Control
GreyGrey
Thinking oriented
RAB, BMI & MIW Radio Group
The Personality Matrix
TellAsk
Emote
Control
GreyGrey GreenGreen
BlueBlue RedRed
RAB, BMI & MIW Radio Group
Tell
Control
GreenGreen
Strong-willed
Independent
Decisive
Efficient
Practical
Tough
Pushy
The Personality Matrix
RAB, BMI & MIW Radio Group
• Wants to win• Takes charge• Gets right to the point• Focused on the present• Facts are OK in small doses• Will take limited risks• Wants options• Hates inaction Action oriented
The Personality Matrix
Tell
Control
GreenGreen
RAB, BMI & MIW Radio Group
The Personality Matrix
TellAsk
Emote
Control
GreyGrey GreenGreen
BlueBlue RedRed
RAB, BMI & MIW Radio Group
Ask
Emote
BlueBlue
Supportive
Dependable
Respectful
Agreeable
Willing
Indecisive
Submissive
The Personality Matrix
RAB, BMI & MIW Radio Group
BlueBlue
• Wants acceptance• Slow to take action• Quick to share feelings• Thrives on 1-to-1• Believes in win/win• Prefers what is known• “People” people• Avoids conflict or
confrontation
Relationship oriented
Ask
Emote
The Personality Matrix
RAB, BMI & MIW Radio Group
The Personality Matrix
TellAsk
Emote
Control
GreyGrey GreenGreen
BlueBlue RedRed
RAB, BMI & MIW Radio Group
The Personality Matrix
Tell
Emote
RedRed
Ambitious
Enthusiastic
Friendly
Dramatic
Stimulating
Egotistical
Loose Cannon
RAB, BMI & MIW Radio Group
RedRed
• Wants recognition• Acts quickly & instinctively• Focused on the future• Creative• Outgoing• Opinionated• Impulsive• Hates to be isolated
Intuition oriented
Tell
Emote
The Personality Matrix
RAB, BMI & MIW Radio Group
The Personality Matrix
TellAsk
Emote
Control
GreyGrey GreenGreen
BlueBlue RedRed
RAB, BMI & MIW Radio Group
Which Are You?
TellAsk
Emote
Control
GreyGrey GreenGreen
BlueBlue RedRed
RAB, BMI & MIW Radio GroupRAB, BMI & MIW Radio Group
Your task...Create an image for your company by choosing
1. A Company Vehicle2. A Company Mascot3. A Company Song
Grey Incorporated
Blue Associates
Green Enterprises
Red International
RAB, BMI & MIW Radio Group
The Personality Matrix
TellAsk
Emote
Control
GreyGrey GreenGreen
BlueBlue RedRed
RAB, BMI & MIW Radio Group
The Personality Matrix
TellAsk
Emote
Control
AvoidanceAvoidance AutocraticAutocratic
AcquiesceAcquiesce AttackAttack
RAB, BMI & MIW Radio Group
Potentials for conflict are the diagonals
TellAsk
Emote
Control
GreyGrey GreenGreen
BlueBlue RedRed
RAB, BMI & MIW Radio Group
The Bolton terms for each style:
TellAsk
Emote
Control
AnalyticalAnalytical DriverDriver
AmiableAmiable ExpressiveExpressive
RAB, BMI & MIW Radio Group
by Robert Bolton and Dorothy Grover Bolton
For more information
RAB, BMI & MIW Radio GroupRAB, BMI & MIW Radio GroupNecessary Ingredients
1.Awareness2.Flexibility
RAB, BMI & MIW Radio Group
Women’s Management SessionsNashville, TN ∙ August 21-22, 2013
