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MANOJ KUMAR A 306/ A-2, Abdul Aziz Building, PO Box : 21316, Sharjah, UAE Citizenship : Indian ▪ Date of birth : August 13, 1981 Contact Tel : 00971-503515304 email: [email protected] PROFILE A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading a team of fourteen or more. Having a proven ability to lead by example, consistently hit targets, improves best practices and organizes time efficiently. Now looking forward to a making a significant contribution as a Relationship Manager/ Sales Manager with a Company that offers a genuine opportunity for progression. KEY SKILLS AND COMPETENCIES Proven ability to manage through others. Strong decision making and problem solving skills. Able to motivate and lead others in a team environment. Excellent communication skills, both written and verbal. An ability to build rapport and trust quickly with work colleagues. Able to prioritize tasks and workloads in order of importance. Track record of delivering results with deadlines. ACHEVEMENTS Awarded as the Top Runner Relationship Manager in UAE for selling more AMAL (Islamic) Credit cards for year 2013. Promoted as a Relationship Manager from Sr. Relationship Officer in RAKBANK. Promoted as a Sr. Relationship Officer from Relationship Officer in RAKBANK. Promoted as a Sr. Marketing Executive in a span of six months in Country Club (I) Ltd. I. WORK EXPERIENCE : RAKBANK –Relationship Manager –Retail Banking (Credit Cards/PL/Accounts) From May 2013 to till Date Drive a Team of 13 Direct Sales Agents towards achieving the team as well as the individual targets.

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MANOJ KUMAR A306/ A-2, Abdul Aziz Building, PO Box : 21316, Sharjah, UAECitizenship : Indian ▪ Date of birth : August 13, 1981Contact

Tel : 00971-503515304email: [email protected]

PROFILE

A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading a team of fourteen or more. Having a proven ability to lead by example, consistently hit targets, improves best practices and organizes time efficiently.Now looking forward to a making a significant contribution as a Relationship Manager/ Sales Manager with a Company that offers a genuine opportunity for progression.

KEY SKILLS AND COMPETENCIESProven ability to manage through others.Strong decision making and problem solving skills.Able to motivate and lead others in a team environment.Excellent communication skills, both written and verbal.An ability to build rapport and trust quickly with work colleagues.Able to prioritize tasks and workloads in order of importance.Track record of delivering results with deadlines.

ACHEVEMENTS Awarded as the Top Runner Relationship Manager in UAE for selling more AMAL (Islamic) Credit

cards for year 2013. Promoted as a Relationship Manager from Sr. Relationship Officer in RAKBANK. Promoted as a Sr. Relationship Officer from Relationship Officer in RAKBANK. Promoted as a Sr. Marketing Executive in a span of six months in Country Club (I) Ltd.

I. WORK EXPERIENCE : RAKBANK –Relationship Manager –Retail Banking (Credit Cards/PL/Accounts)

From May 2013 to till Date Drive a Team of 13 Direct Sales Agents towards achieving the team as well as the individual

targets. Core Business Development through the direct sales channel by Company listings, Cross Selling,

Payrolls, Cold Calling, Tele Calling, Kiosk activity, Campaigns, Company Listing, etc. Maintain relationship with the portfolio of corporate clients and generate new accounts. Develop & Implement new initiatives and strategies in business development activities. Motivate and coach the team members to enhance productivity. Train, mentor and promote

staffs and thus increasing the knowledge & morale among staffs. Involving in the end to end process of Retail Banking products by liaising with credit, verification

and other department and for the approval & disbursals. Implement Cost Control Measures, Prevent Fraud and maintain quality. Anticipate and Deal with problems and issues which arises and on time decision making. Arrange & chair team meetings, focusing on weekly and monthly targets, achievements and

plans. Set individual weekly and monthly targets for team, monitor, follow up and achieve. Highlighting

and discussing issues which in the team, reporting & sending MIS to the Area Sales Manager on

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staff performance and achievements. Handle client queries, resolving customer complaints and enhancing service quality with in TAT. Conduct interview, recruitment and train of new staff. Run sales competitions and award team members for their achievements and creates a positive

working environment. Dealing with all administrative and Human Resource matters related to the team members.

II. WORK EXPERIENCE : RAKBANK – Sr. Relationship Officer– Retail Banking (Credit Cards) From July 2007 to April 2013

Consistently meet monthly sales targets of financial products individually and as a team. Leading a team of 6 members and manage to deliver the assigned target. Managing key account for the client RakBank and Involving in the whole process of opening

payroll accounts for companies. Verification of original ID and documents of the customers. Send daily team reports on submissions & bookings to the RM. Establish and maintain an excellent customer client relationship Visiting Companies, investigating and submitting reports on companies for listing. Providing after sales customer service. Generating & maintaining customer database. Conduct team meetings, train the team members on policies and drive them to deliver the

commitments.

III. WORK EXPERIENCE : Country Club (I) Ltd – Sr. Marketing Executive – Club Memberships From July 2003 to June 2007

Constantly meeting the monthly target of club membership. Enrolling in customer service by handling and resolving customer issues. Implementing sales promotional activities like Stalls, pamphlet distribution, News paper

insertion, etc Updating reports about the daily submissions and forward to the manager.

EDUCATION MBA- (Pursuing) from Kamaraj University B. Com- (Commerce & Accounts) from Kerala University in the year 2002 Pre-degree- (Commerce & Accounts) from Kerala University in the year 1999

TECHNICAL SKILLS MS Excell and Words/ Finacle / Internet and Email Operations.

TRAININGS ATTENDED Anti Money Laundering

References can be provided on request.

DECLARIATIONI hereby declare that the above mentioned information is correct up to my knowledge and belief I

bear the responsibility for the correctness of the above-mentioned particulars.

Date:

Place: Dubai Manoj Kumar A.

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