1. Greetings“Thank you for the application to our programs, trial lesson, consultation, and particular programs”

2. Apologies“We apologies for the delay to response either by e-mail or phone…”

3. Make sure their name, original country,

3. Double check what they are looking for with our online classes“We know that you apply to the ….., but what exactly you are looking for? Improvement of your general conversation skills? Phone/video conference skills? Your pronunciation? Your oral communication skills? (for instance, 1. attention getter 2. supporting 1. w/ examples 3. conclusion 4. your opinions and projection)

4. Depending on what they are looking for, but explain what we provide and what clients can learn and benefit!

5. Set up the initial trial lesson / consultation date and time in Boston

6. MAKE SURE they have set up the TokBox already. If NOT, make them set up NOW! Or set up the date and time to assist to set up

7. MAKE SURE!!! They will have a set of earphone or headphone as a requirement when they actually have online lesson ( trial, consultation, or programs) NO earphone or headphone will generate a technical communication conflicts.

i.e. client’s computer has a speaker and microphone in their computer. When our teacher say something, then their microphone catch what the teacher says from their speaker, and

the sound will be reaching teacher’s headphone. Sounds like a eco and totally distracting the class.