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Perception s of LibQUAL the experiences of library directors, administrators & university libraries in Ireland [email protected]

Many different approaches

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Perceptions of LibQUAL the experiences of library directors, administrators & university libraries in Ireland [email protected]. Many different approaches. Analysis. Interpretation. Benchmarking. Disseminating the results. Action plan. Action plan. What changed?. Library as place - PowerPoint PPT Presentation

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Page 1: Many different  approaches

Perceptions of LibQUAL

the experiences of library directors, administrators &

university libraries in Ireland

[email protected]

Page 2: Many different  approaches
Page 3: Many different  approaches

Many different approaches

Page 4: Many different  approaches
Page 5: Many different  approaches

Analysis

Page 6: Many different  approaches

Interpretation

Page 7: Many different  approaches
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Benchmarking

Page 9: Many different  approaches

Disseminating the results

Page 10: Many different  approaches

Action plan

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Action plan

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What changed?

Library as place

Information Control

Affect of Service

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Operationalor

Strategic?

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Catalyst for change?

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Overall experience

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Challenges for administrators

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Challenges for directors

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In conclusion…

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Thank you

McCaffrey, Ciara (2013, in press), LibQUAL in Ireland: Performance Assessment and Service Improvement in Irish University Libraries, Journal of Academic Librarianship.