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Marine Corps Installations West- Marine Corps Base Camp Pendleton
Family Housing
Open House Brief
24 October 2017
Final as of 23 Oct 2017 1
Purpose & Agenda
• To provide community residents an opportunity to meet Marine Corps Camp Pendleton Government Family Housing leadership, develop an understanding of the public-private partnership, and receive information on other installation initiatives.
• Family Housing Office Overview
• Housing Inventory
• Family Housing Partnership
• CEL Surveys
• ‘3-Step Process’
• Resident Energy Conservation Program
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Purpose Agenda
Family Housing Overview
Responsible for coordinating operations and oversight management of family housing requirements to include policy development, budget formulation, training and required liaison between Navy Facilities (NAVFAC) and Public-Private Venture (PPV) Partners.
Resident Energy Conservation Program
• Oversight of PPV approvals and disapproval of exemption requests
• 256 resident exemptions (255 EFM / 1 WW)
Marine Corps Housing Management
• Web Orders vs PCS Orders
• Standardization of assignment to waiting list
• Enterprise Military Housing Reporting
Referral and Assignment
• Application / Check in process / Family Housing Office
• Liaison
• Market Analysis (BAH)
Asset Management
• Reviewing Installations Programs /Projects for renovation, increase and decrease of assets based on Market Analysis and Base personnel loading.
• Inspections
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Family Housing Inventory
7,795 units (1/3 of USMC Program); Over all occupancy 93.0%; Waitlist 693 personnel
- 3 Regions North / South / Central
- 7 Districts Deluz / Del Mar / Mountain/ Mesa / Stuart Mesa/ Edson/ San Onofre
- 22 Housing Areas
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• Camp Pendleton has two PPV Partners – PPV own, maintain and operate
housing
– 50 year agreement
– Individual lease
– Last phase completed 2017 (250 units)
• Lincoln Military Housing (LMH) – 7,083 homes
• 6 GOQs
• 1 Installation Commander Quarters
• 675 Officer homes
• 6,408 Enlisted homes
• Hunt Military Communities – Deluz Housing - 712 Enlisted homes
Family Housing Partnership
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Resident CEL Survey
REACT Resident Survey • CEL & Associates, Inc. conducts annual third-party industry standard survey
– Lincoln (Apr-May)
– Hunt (Oct-Dec)
• Performed to assess real-estate management performance and resident satisfaction
• Scores tabulated and indexed with comments
• Results provided to partner and business agreement manager, Navy Facilities Engineering Command- Southwest (NAVFAC SW)
• Measures partner performance
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Resolving Military Family Housing Service Issues
Step 1. Identify the service issue and contact your Family Housing District Office or maintenance service line:
– Family Housing District Offices: (See attached)
– Lincoln Military Housing 24 Hr. Service Line: (888) 578-4141, or www.lincolnservicetrack.com
– Hunt Military Housing 24 Hr. Service Line: (844) 887-6840, or www.deluzfamilyhousing.com
Step 2. If the service issue is unresolved or incomplete, contact Family Housing management:
– Lincoln Regional Management: (760) 400-8179, 08:00-17:00 Mon-Fri
– Hunt Regional Management: (760) 385-4835, 08:00- 17:00 Mon-Fri
Step 3. If the service issue remains unresolved, or you remain unsatisfied with any service, contact the Installation Government Family Housing Office:
– Family Housing Liaison: (760) 725-1656, 07:30-17:00 Mon-Fri
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Infographic advertisement and social media campaign with partners began 6 Oct 2017
• DoD Policy - Office of the Secretary of Defense Memorandum of 8 September 1998 set policy for the payment of utilities in Public Private Venture (PPV) family housing
• Government Family Housing Office charged with installation oversight of RECP implementation
• Reduces electric costs, and saves funds for sustainment and improvements
– Cost savings generated are used to improve homes, playgrounds, community centers, and quality of life
• Basic Allowance for Housing (BAH) calculation based on average “normal” utilities use/costs
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Energy Conservation
• Established Like-Type Groups (LTG)
– Based on location, size, style, age, number of bedrooms
• Electric Metering: All homes have their own smart meters
• Average usage calculated for LTG each month
– Top/bottom 5% not considered in average
• Establish average range
– Residents within +/- 10% of average have no cost impact
• Homes not occupied for the full month are not included
• Exemptions from RECP:
– For some Wounded Warriors and Exceptional Family Members
– Not used in calculation of monthly average
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RECP Implementation
• Utility account becomes delinquent 21 days after due date on billing statement when balance due exceeds $25.
• Resident receives a late letter from the utility billing company each subsequent month as long as the account remains delinquent.
– Each subsequent billing statement will also show balance due and includes reminder that payment for delinquent balances is due immediately.
• Resident receive a 45-day “late letter” from the property manager.
• For utility accounts delinquencies > 90 days with balances over $500:
– Property manager advises Government Housing Office.
– Government Housing Offices contacts Service member’s command to advise that the Service member’s housing status may be in jeopardy.
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If you sense a problem - get engaged and give us a call
Delinquencies
Lincoln Military Housing Open House Schedule
• Northern Housing Region − 24 Oct 17 1730-2000, School of Infantry, Infantry Training BN Theater – BLDG
#520590 (Classroom 10, Hall of Heroes)
• Central Housing Region − 25 Oct 17 1730-2000, MCCS (San Luis Rey) Training Rooms, BLDG #1795
• Southern Housing Region − 26 Oct 17 1730-2000, Blinder Chapel, BLDG #202863
Hunt Communities Open House Schedule • Deluz Community
− 30 Oct 17 1730-2000, Deluz Community Center, 108 Marine Drive
Community Open House
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Questions & Comments
Points of Contact: Mr. Bob Marshall
Director, Family Housing
MCB Camp Pendleton
Email: [email protected]
Phone: (760) 763-4199
LtCol Josh Anderson
G-F Operations/Housing Officer
MCIWEST-MCB Camp Pendleton
Email: [email protected]
Phone: (760) 725-1826
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