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Massachusetts National Grid 1-800-233-5325 Eversource (NSTAR) 1-800-592-2000 Eversource (WMECo) 1-877-659-6326 Market Guide UTILITIES SERVED WHAT’S INSIDE Market Information National Grid Enrollment & Billing Eversource (NSTAR & WMECo) Enrollment & Billing ELECTRIC National Grid Eversource (NSTAR) Eversource (WMECo) National Grid & WMECo APRIL 2015

Market Guide Massachusetts - Viridian TravelLight · 2 // VIRIDIAN • MASSACHUSETTS MARKET GUIDE 87% HAVE NOT CHOSEN 70.6% HAVE NOT CHOSEN Market Information VIRIDIAN’S HISTORY

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Page 1: Market Guide Massachusetts - Viridian TravelLight · 2 // VIRIDIAN • MASSACHUSETTS MARKET GUIDE 87% HAVE NOT CHOSEN 70.6% HAVE NOT CHOSEN Market Information VIRIDIAN’S HISTORY

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National Grid 1-800-233-5325

Eversource (NSTAR) 1-800-592-2000

Eversource (WMECo) 1-877-659-6326

Market Guide

UTILITIES SERVED WHAT’S INSIDE

Market Information

National GridEnrollment & Billing

Eversource (NSTAR & WMECo)Enrollment & Billing

ELECTRIC National GridEversource (NSTAR)Eversource (WMECo)National Grid & WMECo

APRIL 2015

Page 2: Market Guide Massachusetts - Viridian TravelLight · 2 // VIRIDIAN • MASSACHUSETTS MARKET GUIDE 87% HAVE NOT CHOSEN 70.6% HAVE NOT CHOSEN Market Information VIRIDIAN’S HISTORY

2 // VIRIDIAN • MASSACHUSETTS MARKET GUIDE

87%HAVE NOT CHOSEN

70.6%HAVE NOT CHOSEN

Market Information

VIRIDIAN’S HISTORYIn June of 2012, Viridian entered Massachusetts, making it our seventh

market. We began serving both Eversource (NSTAR & WMECo) and

National Grid utilities.

MARKET SNAPSHOT*In Massachusetts, only 13% of residential customers statewide have

chosen a third-party supplier. Specifically, out of the 1,120,569 eligible

National Grid customers, 7% have chosen a third-party supplier. In the

Eversource markets, 20% of the 996,537 eligible customers have chosen a

third-party supplier. In the commercial sector, 93,264 of 316,312 eligible

electricity accounts have chosen a third-party supplier, representing

29.4% of the market.

LOCAL LANGUAGEAn alternate retail supplier is commonly referred to as a “Competitive

Power Supplier” or Competitive Supplier” by the utilities in Massachusetts.

REGULATORSThe Department of Public Utilities (DPU) oversees all energy activity. DPU is responsible for the oversight of investor-owned electric power, natural gas and water utilities in the Commonwealth and for developing alternatives to traditional regulation.

CONSUMER CHOICE SOURCESThe DPU hosts www.mass.gov/dpu, a comprehensive website for customer

choice and education. This website allows utility consumers to acquire the most

reliable service at the lowest possible cost; to protect the public safety from

transportation and gas pipeline related accidents; to oversee the energy facilities

siting process; and to ensure that residential ratepayers’ rights are protected.

*Source: KEMA Restructuring Review, published April 2012.

13%HAVE CHOSEN A SUPPLIER

29.4%HAVE CHOSEN A SUPPLIER

RESIDENTIAL MARKET SNAPSHOT

COMMERCIAL MARKET SNAPSHOT

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VIRIDIAN • MASSACHUSETTS MARKET GUIDE // 3

WHAT THE UTILITY SAYS ABOUT CHOOSING A SUPPLIER National Grid:

“You have a choice in who supplies the energy that we

deliver to your house. We encourage you to consider all

available energy supply options and determine which

one will best meet your needs. Remember, if you choose

another supplier, we will continue to provide safe, reliable

energy delivery services and will respond in emergencies

and provide storm restoration services.”

http://www.nationalgridus.com/nantucket/home/energychoice/choice.asp

Eversource:

We encourage you to compare the Competitive Suppliers’

options to Basic Service. In addition to price, other service

offerings may be of value to you. The length and terms

of your contract with your supplier, as well as billing,

payment, deposit, warranty and other information are also

important to review.

If you choose a Competitive Power Supplier, the supplier’s

rates will go into effect on your next scheduled meter

reading date provided Eversource had notice of this

change at least two business days prior to your next

scheduled meter reading date. Your next scheduled

meter reading date appears on your electric bill.

Source:https://www.eversource.com/Content/wma/residential/my-

account/choose-competitive-alternate-supplier

CUSTOMER ELIGIBILITY GUIDELINES Government Assistance Depending on a customer’s personal financial

circumstances, he or she may be receiving billing

assistance. A customer on a billing assistance program

should inquire with the utility or distribution company

before enrolling with Viridian.

Budget Billing For Eversource and National Grid customers, budget

billing will not be applied to the supply portion of the bill if a

customer enrolls with Viridian.

Comparing Rates National Grid and both Eversource utilities set their Price

to compare twice a year. Viridian will always include the

utilities’ comparison rates, and how long they will be in

place, on our rate tools for easy comparison.

Even though your customer will likely ask to see a rate-to-

rate savings comparison, remember that any comparisons

are strictly estimates since Viridian’s rates, the utilities’

rates and the customer’s usage will vary.

SPECIAL BILLING REQUIREMENTS Credit Check In states that have an active POR (Purchase Of

Receivables) program, the utility pays independent

suppliers like Viridian for energy even if the customer does

not pay the utility. So in effect, POR is a built-in payment

guarantee. But Massachusetts does not have such a

program in place (non-POR), meaning the utility does

not guarantee that Viridian will be paid. Consequently, the

enrollment process for this market includes a soft credit

inquiry (either driver’s license information with date of birth,

or a Social Security number) to ensure that the customer

can be reliably depended upon to pay his or her energy

bill. You may assure your customer that this personal

information is 100% confidential, and will not be reused

for any other purpose. Further, because this process does

not appear on a credit report as an actual inquiry, it has no

effect on the customer’s credit score.

Those customers who do not meet the credit check

requirements will receive a letter from Viridian explaining

why their enrollment was not accepted.

ENROLLMENT AND BILLING Before you approach a potential customer to enroll with

Viridian, you’ll want to make sure you know how to explain

enrollment. The following section will help you become

familiar with utility bills. You’ll see a utility bill sample and

where to find the information the customer will need for

enrollment. You’ll also see a sample bill that shows what

the customer’s bill will look like after enrolling with Viridian.

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4 // VIRIDIAN • MASSACHUSETTS MARKET GUIDE

Page 2 of bill BEFORE enrolling with Viridian

Page 3 of bill BEFORE enrolling with Viridian

ENROLLMENT

To enroll with Viridian, a National Grid customer

must provide the 10-digit Account Number,

located at the top of the utility bill.

RATES

National Grid has six different loadzones based

on transmission connections across the state. The

customer’s zone determines what rate they will

receive from Viridian. You can see the customer’s

zone at the top of Page 1 in the blue enrollment

information box.

Viridian’s rate would replace the basic service fixed

supply rate, found on Page 3 of the bill, under the

Supplier Services section.

Most customers who are eligible for Viridian’s

service will have Electric SC1 listed as their

generation rate. The rate code can be found on

Page 2, under Delivery Services.

For rate codes not listed, please contact the utility

to fully understand how choosing a supplier will

impact the customer’s service.

1

1

2

2

3

4

4

3

National Grid Enrollment & Billing

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VIRIDIAN • MASSACHUSETTS MARKET GUIDE // 5

National Grid Enrollment & Billing

Page 1 of bill AFTER enrolling with Viridian

POST ENROLLMENT

Utility Notification: National Grid does not send customers a specific notification that they have enrolled with an electric supplier.

After a customer has enrolled with Viridian, the customer will continue to receive a bill from National Grid as usual. A few things will look different.

Once the customer enrolls, Viridian will be listed as

the supplier under Supply Service on Page 3.

Viridian’s rate will be listed as the Energy Charge

on Page 3.

The customer will continue to pay the entire

amount to the utility.

1

2

3

3

Page 3 of bill AFTER enrolling with Viridian

1

2

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6 // VIRIDIAN • MASSACHUSETTS MARKET GUIDE

ENROLLMENT

To enroll with Viridian, an Eversource customer must provide his or her 4-character Customer Name Key, located at the top

right-hand corner of the utility bill.

11-digit Account Number;

and 9-digit Service Reference Number.

RATES

Before a customer enrolls with a third-party supplier, the supplier will be listed as Eversource and the supplier services detail will show as “Your

Electric Supplier” in the left-hand column on Page 1 of the bill.

Most customers who are eligible for

Viridian’s service will have Electric SC1

listed as their generation rate. The rate

code can be found on Page 2, under

Delivery Services.

Eversource (NSTAR and WMECo) Enrollment & Billing

1 4

2

5

Page 2 of bill BEFORE enrolling with Viridian

Page 3 of bill BEFORE enrolling with Viridian

1

3

2

3

Page 7: Market Guide Massachusetts - Viridian TravelLight · 2 // VIRIDIAN • MASSACHUSETTS MARKET GUIDE 87% HAVE NOT CHOSEN 70.6% HAVE NOT CHOSEN Market Information VIRIDIAN’S HISTORY

VIRIDIAN • MASSACHUSETTS MARKET GUIDE // 7

Eversource (NSTAR and WMECo) Enrollment & Billing

POST ENROLLMENT

Utility Notification: Eversource does not send customers a specific notification that they have enrolled with an electric supplier. After a customer has enrolled with Viridian, the customer will continue to receive a bill from Eversource as usual. A few things will look different.

Once the customer enrolls, Viridian will be listed as the

supplier under Supply Service on Page 3.

Viridian’s rate will be listed as the Energy Charge on Page

3.

The customer will continue to pay the entire

amount to the utility.

2

3

1

1

3

Page 3 of bill AFTER enrolling with Viridian

Page 1 of bill AFTER enrolling with Viridian

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© 2015 VIRIDIAN ENERGY. All rights reserved. Unauthorized copying or reproduction of this product, in whole or in part, is strictly prohibited. MarketGuide_MA_043015.