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Maroubra | South Coogee
Property Management & Leasing
1. PropertyManagerProfile2. Meet Our Team3. Maximise Your Investment Returns4. Group Strength5. Common Issues6. Our Services
• TeamLedbyProfessionals• We can Minimise your Vacancy• BetterTenancyControlProcess• TenancySelection• CreatingCashflowefficiency• Greater Assets Protection• WrittenConfirmation• BeneficialDatabaseServices• TheSmartElectronicArchiveSystem• SuperiorTechnology• Maintenance Program• TenancyEntryDocumentation• RegularInterior&ExteriorInspectionofProperties• RegularRentReviews• Advertising• OurPortfolioRatio
7. Advertising & Marketing8. Services & Fees9. WhatOurClientsSay
Contents
Meet Our TeamProfessional People Achieving Superior Results
Anthony Vella Director8347 6085
0412 232 [email protected]
Phillip Elmowy Director8347 6060
0425 285 [email protected]
Dennis Theodorou Property Manager
8347 60110418 977 083
Orazio Palazzolo Property Manager
8347 60380400 170 141
Michael Guirguis Property Manager
8347 60100413 120 363
Koxan Oey Property Manager
8347 60120413 117 773
Amber Halil Property Manager
8347 60160404 868 441
Teresa Mullins Business Development
9101 80040414 681 107
Kerry Pelayias Property Manager
8347 6013 0404 292 181
Widya Widjaja Prop Mgt Support
8347 6017 [email protected]
Faye Miao Financial Controller
8347 6050 [email protected]
Diana Diana Prop Mgt Support
8347 6015 [email protected]
Leanne Di Rosa Business Development
8347 6039 0404 009 622
Matt Skene Property Manager
8347 6014 0412 133 197
Britta Jordan Property Manager
8347 6010 0401 611 614
Georgia Morris Prop Mgt Associate
8347 6070 0434 596 677
Establishedin1946,RayWhiteMaroubra|SouthCoogeeoffersawardwinningpropertymanagementservicestohelpyouearngreaterinvestmentreturns.Ourtenantdatabase,primeofficelocationsand70yearsexperiencemeanswehavequalifiedtenantseagertorentinyourareatoday.
As the #1 office in Property Management for two years running, we have qualified tenants eager to rent in:
Bellevue Hill Vaucluse Botany La PerouseDarlinghurst South Coogee Point Piper TamaramaPotts Point Paddington Double Bay RoseberyMoore Park Parsley Bay Coogee Phillip BayBronte Clovelly Kensington ChifleyRose Bay Darling Point Kingsford MalabarEastSydney Edgecliff Woollahra RandwickSydneyCity Alexandria Matraville WatsonBaySurry Hills Mascot Maroubra Dover HeightsBondi Waterloo LittleBay BondiJunctionPagewood Hillsdale Beaconsfield GreenSquare
Maximise Your Investment Returns
Group Strength
1000ray white has
offices in
countries
1902selling real estate since
in australia, ray white has over
729
EMPLOYEES
OFFICES
9062
150,000rental
propertiesdedicated property managers
2172
most googled realestatebrand
specialists in
RESIDENTIAL PROJECTS COMMERCIAL PROPERTY
MANAGEMENTFINANCE
HOTELS CONCIERGE INSURANCE MARINE RURAL
It isessential to researchandchooseaprofessionalpropertymanager to lookafter yourmostvaluableasset.Thereareavarietyofcommonissuesthatcanariseforyouandyourproperty ifyouragent isnotexperienced,dedicatedandsupportedbyanawardwinningteam.RayWhiteendeavourtominimiseandcreateasmoothhasslefreeinvestmentforyoubyremovingthecommonissuesnotedbelow:• Tenant in arrears• Overpaid¬qualifiedtradespeople• Noinsuranceservices• Lackofknowledgeoftenancieslaws&rights• Lowrentals• Nofrequentinspections• Long vacancies• Sending prospective tenants to the properties - unattended• Neverreturncallsoremailsontime• Theofficearenotaspecialistpropertymanagementcompanytakingcareofresidential,
commercial/retailandindustrialproperties• Thedirector/sorbusinessowner/sarenot involvedwith theday today runningand
supervision of the property management business.• Poorqualitysignageandpoorqualitymarketingisusedtopresentyourpropertyresulting
innotobtainingthebestpossiblerentortenantselection• Propertymanagementstaffarenotexperiencedandnotsupervisedbyqualifiedpersonnel
resultinginpoorservice,unhappylandlordsandunhappytenants• Nomonitoring of staff to ensure compliancewith officepropertymanagement policy
andprocedures.Someofficesdonotevenhaveapolicyandprocedure forpropertymanagement service.
• No ongoing training of staff to keep abreast of law changes to best safeguard yourinterest
• Notbeingabletospeakwithadirectorofthecompany,oranybodywithhigherauthority,toquicklyresolveordiscussanymatters
Common Issues
Our ServicesTeamLedbyProfessionalsOurpropertymanagementteamconsistof8ProfessionalPropertyManagers,2BusinessDevelopmentExecutives,1LettingOfficesand3AdministrationOperators.Our2directorsareactivelyinvolvedwiththeeverydayrunningwithourmanagementteam.
“Our office is in the top 1% largest management portfolios in Sydney”
We can Minimise your Vacancy• International&NationalTenants• Corporate & Ex Patriot Tenants• DepartmentofDefense• University&TAFEStaff• LocalMediaEnquiry• Internetlistingdisplays• Editorial&Pictorialdisplays• TenantDatabase• CrossMatching/Relocations• AutofindemailTracking• Agent accompanied inspection• OpenforInspectionPlan
BetterTenancyControlProcess• WeeklyActivityLists• Automaticrentalincreasesreports• Automaticleaseexpiryreports• Dailyrentalarrearsprintout• Automaticletters/SMS&Emailstotenantsinarrears• Automatic property inspections reports
TenancySelection• ApplicationForm• PrivacyformsandDetailed100pointchecklistforapplications• Tenant payment Ledger• Employmentstatus,passport&DriversLicensee• Tenancy reference association – TRA
CreatingCashflowEfficiency• AutomatedBanking-MonthlyorBiMonthly• DirectTenantRentalBanking• DirectDebitingforlandlordsandtradespersons• DelayedPaymentDetection• DirectpaymentofRates,Maintenance,LeviesorMortgages
Greater Assets Protection• Comprehensive Insurance• LandlordProtectionPlans
WrittenConfirmationAllwrittenOriginalcorrespondencemaybesenttothelandlords.E.g..Rentalincreases,Billspaid,Ratenotices,InsurancenoticesandLeases.
BeneficialDatabaseServices• Fullydetaileddescriptionofdisbursements• Financialendofyearstatementssummary• Prominentwindowdisplay• LatesttechnologyinComputerSoftware• ProfessionalQuarterlymarketreportnewsletters
TheSmartElectronicArchiveSystemOurElectronicArchiveSystemenablesustoreproduce/retrieverecordswitheaseatanytime.
SuperiorTechnology• Inafastchangingenvironmentoftechnology,RayWhitehasadoptedanewdimensioninservice.• WehavetheLargestRealEstatesoftwarecompanyinAustraliaandwehaveredesignedareasofthis
programtocapturetheneedsoflandlords.Weareexcitedtoofferthisdimensionofrealestateservicesandtechnologytoourlandlordswhichfarexceedsourclosestcompetitors
Maintenance Program• Fast Track Repairs• Computerised- Comprehensive Repair History• QualifiedTradespeople• Competitive rates• Guaranteedworkmanship• Automotive contractor arrangements
TenancyEntryDocumentation• RTA agreement• ConditionReport-Comprehensiveingoingroutineandoutgoingpremiseconditionreportscompleted
electronicallywithfullcolourphotography• Inventoryoffixtures,fittingsandphotographed• Bond Lodgement• Specialconditionsandconsumerguide• Photo copies of the key sets
RegularInterior&ExteriorInspectionsofPropertiesInspectionreportsarecarriedouttokeeparecordoftheconditionforbothlandlordandagents.Ourcomputersystemautomaticallytellsuseveryweekwhichpropertiesareduetobeinspected.Afulldetailreportissenttothelandlords,withaannualinspectionreport,photosandanydetailedsuggestions.
RegularRentReviewsRegularincreasesareeitheradjustedtocorrespondwiththeCPIoraprogressiverentalincreasescalecanbeused.Onceagain,ourcomputersystemsadviseuseveryweekofpropertiesthataredueforarentincrease.
AdvertisingThepropertywouldbepromotedandadvertisedonourpopularinternetsite,www.rwre.com.auaswellasrealestate.com.au,domain.com.au.ItwillalsobepromotedinthefrontwindowofourofficethroughourelectronicI-VisualDigitalScreens,onasignboardonthefrontoftheproperty(ifrequested).Ourofficeenjoysenormousprofile,largeexposureandhighpassingtrade,whichinturnwillminimiseyouradvertising costs.
OurPortfolioRatioWemanageour2000prospectsandourportfolioratio.
Advertising & MarketingInternet & Personalised Web Page Design
Wehavethelargestindependentrealestateinternetsite,withuptoten(10)fullcolourphotosofyourproperty.Tenantsfromallovertheworldwillbeabletoviewyourpropertyatanytime.Yourpropertywillbelistedonwww.raywhite.com,thegiantsitessuchaswww.realestate.com.au,www.domain.com.auaswellasourhomedesignedwebsiteswww.rwre.com.au&www.rwcss.com.
Wecannowalsoofferyou,ataverylowcost,yourownpersonalisedwebpageandvirtualtour.Thispagewilldisplaythepositionincludingallaspectsofyourhome.Thebigadvantageisthatyourpropertywillnotonlydemonstrateitsexclusivitybutwillalsohavedirect&fullaccessthroughallothermajorsites,withouttheneedtosearchamongstcountlessotherpropertiescurrentlyappearingontheinternet.
1) E-WeeklyThee-WeeklyisanadditionaltoolforRayWhiteagents.Itisanelectronic
newsletterwithpropertylistingsexclusivetoeachoffice.Thelistingsaresenttonichetargetedgroupsandgeneralcontactsviaemail,showcasingopportunitiesandservicesavailablelocally.Withover6,000contactseachweekreceivingthee-weekly,tenantsareconsistentlyawareofavailableproperties.
Our Tenant DatabaseThisprovidesourlandlordswiththebestpossibleserviceinthesaleoftheirproperty,aswellasassisting
ourtenantsinlocatingapropertytolease.Oursubscribersaregeneratedbyamanagementdatabaseofinvestors,allrentingenquiriesthroughtheInternet,openforinspectionenquiries&previoustenants.TwomethodsusedexclusivelybyRayWhiteare:
Window and IvisualThelatestdigitalwindowdisplaysareusedtoensurethatthe
best features of your property are broadcast to tenants in vibrant colourwithcomprehensivetextsevendays24hours.
Property Management PackagesManagement Fees All Inclusive Industry StandardProperty InspectionsInitialInspection Pre-letting Pre-lettingFirst Inspection 6 months 12monthlyOther Inspections 6 months 12monthlyReports Written WrittenDigitalPhotos Included+ Available+Repairs & Maintenance Allrepairsguaranteed Included IncludedArranging and coordinating Included IncludedTotallyindependenttradesman&NO “kick-backs” Included IncludedAdditional ServicesPrepareapplicationforTribunalorder ApplicationCost ApplicationCostAttendanceatTribunal&/orcourt Included $55/hrAttending & obtaining a summons At Cost At CostPreparationoffiles Included IncludedParking At Cost At costNegotiating&rentvariation Nil NilTenantReferenceAustralia Nil $6.60InsuranceFirstyearslandlordinsurance(12monthretention) Included At CostPayment Of Rental Money To LandlordFrequency MonthlyorFortnightly MonthlyorFortnightlyMethod EFT EFTPayment of Property Bills on Behalf of LandlordStrataLevies,Water&Councilrates,Insurancesetc Included IncludedLandlord Transaction StatementsStatementofaccountshowingallincomereceived Monthly MonthlyanddisbursementspaidontheLandlord’sbehalf Emailed/Printed Emailed/Printed
Services and Fees
Provideanannualitemisedreviewofallincome received & disbursements paid for taxation purposes
Included $33 GST Inc
MonthlyAdmin&DisbursementFee Nil $5.50GSTInclLetting FeesFeesuponeffectingtheinitial&subsequentletting(12monthretention)
Nil 1week’srent+GST
FeeforpreparingeachResidentialTenancyAgreement $33 GST Inc. $33 GST Inc.Management of TenantsSelectTenants Included IncludedEnter into and sign Tenancy Agreements for the Property Included IncludedCollectionofallrents Included IncludedIssue receipts for monies received from the Tenants pursuant to The Tenancy Agreement
Included Included
LodgerentalbondmoniesinaccordancewiththeprovisionsofTheLandlordandTenant(RentalBond) Act 1977
Included Included
Makeclaimsforallorpartofsuchrentalbondsfortherecoveryof unpaid rent or repairs to the Property at the termination of each tenancy
Included Included
RespondtoclaimsbytenantsinthejurisdictionoftheResidentialTribunalandrepresentthePrincipalinanysuchproceedings
Included Included
ExercisethePrincipal’srighttovaryorterminateTenancyAgreementsbyserviceofnoticesasrequired
Included Included
Layinformationagainsttenantsanddoallthingsnecessarytocommenceand(asfaraspracticable)completeproceedingsfortheejectionoftenantsindefaultandrecoveryofmoniesdue
Included Included
Inventory report for furnished premises Included $50
MarketingInternet:realestate,domain,rwrewebsite Included $99SignBoard(professionallyinstalled) Free $88WindowDisplay Included Included
Sundry Arrangebuildinginspections Optional+ Optional+RentAppraisalforfinancepurposes Included Included
WhatOurClientsSay“IjustwantedtowriteandsaythankyoutoRayWhitefortheexcellentserviceyouhaveprovided.EversincerentingourflatwithyouIhavebeenpleasedwithourdecision,andfinallythoughtIshouldputpentopaper(orfingerstokeyboard)andletyouknow.WewereleavingSydneyandneededtoorganiseinashorttimetorentourflat.Thepropertymanagerwasincredblyhelpful,visitingusandmakingeachstepsimpleandstraightforward.Theflatwasalreadycleanedandonthewebsitethedayweleft,andwasrentedthatsameweek.Yourservicehastakenaloadoffourshoulders,anditisapleasuretodealwithsuchaprofessionalcompany.”
Kylie Evans
“Thankyouforallyourhardworktorentourpropertyanddealwithourtenants.Wereallyappreciateyoureffortsonourbehalf.Wehopeyouwillcontinuetobeourmanagerforalongtime!”
Mary & Jim Hayzell
“ThankyoufortheleasingofCottenhamAverecently;promptlyandwithgoodrentalachieved.Veryimpressedwithyourprofessionalismandinparticularpro-activenessinthisandotherleasesforusovertheyears.Basedonyourcurrentlevelofservice,wouldcertainlycontinuerecommendingyoutootherpotentialclients.”
Stephen and Daniela
“Iamverypleasedtocommendthequalityofyourwork,managingtheleasingofablockofeightunitslocatedatMaroubraformyfamilycompany.Youhavealwaysbeenverycapableandcommunicative,ensuringthatthisdifficulttaskisdoneefficiently,courteouslyandeffectivelyatalltimes.Alltheverybest.”
Robert Silberberg
“Thanksforallyourwonderfulhelpwithourinvestmentproperty.Youweresoefficientinfindingnewtenantsforourpropertywhentheprevioustenantsleft!Youhavealwayskeptusuptodatewithalltheinformation.Iwoulddefinitelyrecommendyoutoanyonewho’slookingforapropertymanager!”
Lillian Kwan
“Ihavebeenwithyounowforacoupleofyearsormaybeevenlonger,timegoessofast,mydealingswithyouhaveallbeenconstructive,positiveandprofessional.Mybestfriendhasstartedabusinessofhisown,whichhasagoodrentroleandhasaskedmenumeroustimes,tomanagemyproperty.Mythoughtsonthisifitisworkingwhychange,it’sbeenapleasuretodealwithyou.”
Regards Darrell Olesen
“HonestlyIfeelIwasluckytohaveyouasmypropertymanageranddefinitelyIwouldbeseekingforanyopportunitytohaveyouasmypropertymanageragain inthefutureandIwouldrecommendyoutomyrelativesandfriendsiftheyareseekingforpropertymanagerinyourarea.Thankyousomuchagainforyourunderstandingandgreathelp.”
Ms Yi Luo
Ray White Commercial South Sydney
14/9DanksStreet,Waterloo 02 9101 8000
[email protected] rwcss.com
Ray White Maroubra | South Coogee
781AnzacParade,Maroubra 02 8347 6000
[email protected] rwre.com
