Mastermind Monitoring 6.22.01

g

GESecurity

Rev A

MASterMind Monitoring 6.22.01

End User Workbook

Copyright Copyright © 2009, GE Security Inc. All rights reserved.

This document may not be copied or otherwise reproduced, in whole or in part, except as specifically permitted under US and international copyright law, without the prior written consent from GE.

Document revision: Second Edition, 6.24.01 January 2009.

Disclaimer THE INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE. GE ASSUMES NO RESPONSIBILITY FOR INACCURACIES OR OMISSIONS AND SPECIFICALLY DISCLAIMS ANY LIABILITIES, LOSSES, OR RISKS, PERSONAL OR OTHERWISE, INCURRED AS A CONSEQUENCE, DIRECTLY OR INDIRECTLY, OF THE USE OR APPLICATION OF ANY OF THE CONTENTS OF THIS DOCUMENT. FOR THE LATEST DOCUMENTATION, CONTACT YOUR LOCAL SUPPLIER OR VISIT US ONLINE AT WWW.GESECURITY.COM.

This publication may contain examples of screen captures and reports used in daily operations. Examples may include fictitious names of individuals and companies. Any similarity to names and addresses of actual businesses or persons is entirely coincidental.

Trademarks and patents GE and the GE monogram are registered trademarks of General Electric Company. MASterMind Monitoring and MASterMind Business products and logos are registered trademarks of GE Security.

Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products.

Intended use Use this product only for the purpose it was designed for; refer to the data sheet and user documentation. For the latest product information, contact your local supplier or visit us online at www.gesecurity.com.

http://www.gesecurity.com

http://www.gesecurity.com

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Contents

Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1MASterMind Monitoring hardware diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Log into the application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

The MASterMind Monitoring main application window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

How to read a path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Keyboard shortcut commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

MASterMind Monitoring system workflow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Getting help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Exit the application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Chapter 2. Sites and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Creating a site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Assigning a system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Placing a system out of service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Placing a system back into service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Chapter 3. Agencies and Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Assigning agencies to a site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Creating contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Using codewords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Chapter 4. Zones and Dispatch Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Standard event codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Zones (points of protection) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Dispatch instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Creating a call list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Chapter 5. Schedules and Supervised Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Creating a schedule for a site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Adding open and close events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

MASterMind Monitoring 6.24.01End User Workbook

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Chapter 6. Basic Dispatching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Viewing the Alarm Buffer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Alarm Summary window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Retrieving an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Viewing the Alarm Dispatch window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Dispatching an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Full clearing an alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Chapter 7. Intermediate Dispatching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Processing expected events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Viewing zone status and expected events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Using the partial clear and delay features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Restoring zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Placing accounts on and off test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Using follow up requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Ignore New Signals option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Chapter 8. Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Jobs in a combined database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Jobs for a standalone database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Chapter 9. Application Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Generating reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

MASterMind Monitoring application reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Contacting technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

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PrefaceThis is the MASterMind Monitoring 6.24.01 End User Workbook. This document includes an overview of the product and detailed instructions explaining how to utilize features found in MASterMind Monitoring.

There is also information describing how to contact technical support if you have questions or concerns.

To use this document effectively, you should have the following minimum qualifications:

• a basic knowledge of Windows applications; and• a basic knowledge of dispatching procedures implemented in your business.

The most current versions of this and related documentation may be found on MAStech.

Conventions used in this document

The following conventions are used in this document:

Safety terms and symbols

These terms may appear in this manual:

Bold Menu items and buttons.

Italic Emphasis of an instruction or point; special terms.

File names, path names, windows, panes, tabs, fields, variables, and other GUI elements.

Titles of books and various documents.

Blue italic (Electronic version.) Hyperlinks to cross-references, related topics, and URL addresses.

Monospace Text that displays on the computer screen.

Programming or coding sequences.

CAUTION: Cautions identify important conditions or practices that may have serious implications that affect how the software functions.


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This chapter provides an overview of MASterMind Monitoring, including logging in to the application, navigating through the main application window and shortcut commands, formatting window displays, and going through the system workflow.

In this chapter:

MASterMind Monitoring hardware diagram . . . . . . . . . . . . . . . . . . . . . . 2Log into the application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5How to read a path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Keyboard shortcut commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8MASterMind Monitoring system workflow . . . . . . . . . . . . . . . . . . . . . . . 11Getting help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Exit the application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Chapter 1 Introduction


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MASterMind Monitoring hardware diagramThe following diagram is an example of how a MASterMind Monitoring system is set up.

Chapter 1Introduction

3

Log into the application Log into the MASterMind Monitoring application using your username and password.

Your username:

• Provides you with a unique identification to the application.• Verifies your privileges in accessing windows and data. • Maintains a history of tasks you performed using the application.

The Password field is protected; therefore, your password is displayed as asterisks (**) as it is entered in the Password field. Also, the password is not case-sensitive.

Logging in to MASterMind Monitoring

1. Sign onto Windows.

2. Double-click on the MASterMind icon. The Please Login window is displayed.

3. Type in your username and your password and either click on OK or press ENTER.

Figure 1. MASterMind Monitoring Login Window

Note: The password does not display as you type it .Always sign off or switch to the next user when you leave your workstation.

4. When you successfully log in, the MASterMind Monitoring desktop is displayed, as shown in Figure 2.


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The MASterMind Monitoring main application window This window provides access to various functions of the application and includes the sections described in the following figure:

Figure 2. MASterMind Monitoring Main Application Window

Mini-Alarm Buffer Pull-Down Menus The application bar or title bar spans the top of the window.

Function Buttons

Status bar


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FunctionsThe MASterMind Monitoring main application window includes:

• Pull down menus• Function buttons• Status bar

These tools enable you to access the functions and current information included with the application. The following sections describe the resources available in the application window that are illustrated in the previous graphic.

Pull down menus

The pull down menus can be accessed using either the mouse or an ALT+<UNDERLINED LETTER> key combination. For example, to access the Function menu, either click the Function menu or press ALT+F. Press ALT to view the acceleration keys (underlined letters).

Figure 3. Pull Down Menus

These menus provide system processing and editing capabilities in addition to accessing the online help.

The following menus are available:

• Function – The Function menu provides access to the System Administration window and other application windows.

• Command – The Command menu provides access to Windows related commands.• Report – The Report window enables you to access and produce reports related to monitoring activity.• Action – The Action menu is displayed only when the Alarm Dispatch window is open and provides

access to dispatching functions.• Help – The Help menu provides access to the Help.


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Mini alarm buffer

Figure 4. Mini Alarm Buffer

This window provides:

• Alarm priority (PRI) - Displays the four alarms with the highest priority. The alarm priority is within the range 1 to 32767, where 1 is the highest priority and 32767 is the lowest. Alarms are also displayed in different colors depending upon the alarm priority.

• Time - The time at the Central Station that the alarm was received.• Event - The type of alarm, such as Fire or Burglary.• OP - The initials of the operator who responded to the alarm.• Site Name - The location of the generated alarm.• CS# - The unique account number assigned to the panel and used by the central station to identify a

system.• Site Phone - The phone number entered for the site on the Site window.

Function buttons

The function buttons provide access to the primary windows available in MASterMind Monitoring. You can access the windows by clicking the button or using a CTRL+<FX KEY> combination. The keyboard shortcuts are explained later in this module. Each of the desktop’s function buttons has corresponding keystrokes, as shown below.

Figure 5. Function Buttons

Status bar

The status bar provides information about the system and the application. It is also used to indicate the current processing mode, such as Find or Add.

Figure 6. Status Bar

CTRL+F1 CTRL+F2 CTRL+F3 CTRL+F5CTRL+F4 CTRL+F6 CTRL+F7 CTRL+F8 CTRL+F9 CTRL+F10 CTRL+F12CTRL+F11

This box displays the mode MASterMind is in. For example, View/Change means that you can view and change information in the current window.

This box indicates the current number of characters and the maximum number of characters for the selected field.


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How to read a pathA path is a series of commands or steps that are used to access a specific window. A path can include menu commands, function button commands, or a combination of commands.

Paths with Menu Selections

The path for the Site Lookup window is:Path: Function, Lookups, Site

This path directs you to click the Function Menu, then click Lookups, and then the Site option in that menu.

If there is a shortcut available to the window, it will also be shown as in the following example for the shortcut to the Site Lookup window:

Shortcut: F4


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Keyboard shortcut commandsThe following tables describe keyboard shortcut commands.

Accessing Information

Viewing, Adding, Saving, and Deleting Data

Table 1. Shortcut Commands to Access Information

Command Display Description

F1 Help Displays help about the active window.

SHIFT+F1 Help Displays the MASterMind Monitoring Help file so that you can search the Help for a specific topic.

F2 Data Lookup Window Displays the related lookup window containing the available entries for a field. The cursor must be in the field to use this command.

F4 Site Lookup Window Accesses a list of sites. If a site is open in the site summary banner use this command to close that site and display the Site Lookup window.

shift+f4 Previous Sites Window Displays the sites recently accessed for that login session.

ALT+Underlined Letter Menus/Options Activates a Menu option or an option button. It also moves the cursor to a certain field.

Table 2. Shortcut Commands to View, Add, Save, and Delete Data

Command Function Description

CTRL+F Find Clears the previous search criteria, enabling you to search for and display existing records in the active window.

CTRL+A Add Adds a new record using the active window.

CTRL+D Delete Deletes the record displayed in the active window.

ENTER In an active window, saves the displayed information.

In a data lookup window, selects the highlighted data and displays it in an active data entry window.

In a summary window, displays detail for the highlighted section.

CTRL+S Save Saves the displayed information in the active window. This command must be used in the RTF Editor.

CTRL+W View Schedule Displays the View Schedule window when the Alarm Dispatch window is active.


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Miscellaneous

Activating Function Buttons

Table 3. Miscellaneous Shortcut Commands


ctrl+shift+r Refresh Refreshes MASterMind Monitoring.

ctrl+shift+p Print Screen Prints the current MASterMind Monitoring screen just as it looks.

Table 4. Shortcut Commands to Activate Function Buttons


CTRL+F1 Site Add, edit, or review detailed information about a site.

CTRL+F2 Contacts Add, edit, or review summary information about the contacts associated with a site.

CTRL+F3 General Add, edit, or review information pertaining to general instructions for a site.

CTRL+F4 Zones Add, edit, or review information for the zones and corresponding event codes set up for a site.

CTRL+F5 Procedure Add, edit, or review site-specific dispatch instructions for a particular event.

CTRL+F6 Schedules Add, edit, or review a site’s schedule for supervised monitoring.

CTRL+F7 Dispatch Dispatch alarm signals.

CTRL+F8 Test Place specific sites on test, or review those sites currently on test.

ctrl+f9 Floor Plan If you are using the Floor Plan feature, you can access the windows. This is not part of the standard MASterMind Monitoring Application. Contact your MAS sales representative for more information.

CTRL+F10 Status Review the zone status for a specific site.

CTRL+F11 History Review the event history for the site and the systems.

Available when in the Alarm Dispatch window only:

CTRL+F12 Jobs Create or modify a service job for a site.

ALT+F8 Operator Action Displays the Operator Action window when the Alarm Dispatch window is active.


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Cursor Control

The following are ways to move your cursor within windows in the MASterMind system.

Table 5. Cursor Control

Key Function

TAB Moves the cursor to the next field or moves the cursor between split windows.

Hint: Because ENTER is used to save the window information, it is important that you not press ENTER until you have entered all of the necessary information in each field.

SHIFT+TAB Moves the cursor to the previous field or to the previous tier in a split window.

ARROWS Scrolls the window display to the right or left, up or down, or moves the highlight bar up or down.

DELETE Deletes highlighted text.

ESC Closes a table or window, or cancels a decision.


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MASterMind Monitoring system workflowWorkflow is the series of steps you follow to create or maintain information related to a site.

Navigating MASterMind Monitoring

The following are basic ways to navigate through MASterMind Monitoring windows:

• To navigate through MASterMind Monitoring window fields:- Press TAB.- Press ALT+underlined letter of the field name.

• To sort the information in a window that has columns:- Click the column heading to sort the information by that topic in ascending order. - Press SHIFT and click a column heading to display the information in descending order. - Press the underlined letter to sort the information by that topic. Press SHIFT and the underlined

letter to reverse the sort order.• There are three ways you can close a MASterMind Monitoring application window.

- Click the X in the upper right corner of the window.- Press ESC.- Right-click on the window.

Looking up sites

Figure 7. Site Lookup Window, Entire Site Name

To select a site, enter search criteria in the fields at the top of the window.

You can enter an entire entry or partial entry. For example, in this figure, an entire site name is entered in the Name field. After you press ENTER, the sites with that name are displayed.

You can use % as a wildcard. For example, you can enter %CAM% to view all sites whose name has CAM in it.

Path: Function, Lookups, SiteShortcut: F4


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Figure 8. Site Lookup Window, Partial Phone Number

Resize and rearrange MASterMind window columns

Figure 9. Site Lookup Window - Resize and Rearrange Window Columns

In this example, a partial entry is made in the Phone search field. All sites with the 714 area code are displayed.

You can click the column headings to sort the sites by that topic. Press SHIFT and the underlined letter in the column heading to view the list in descending order.

Select the site you want to work with from this window.


PurposeThere are several windows in MASterMind in which you can change the order and width of the columns. For example, if you do not want to scroll to the right to view a certain column, you can move it to the left. You can resize the column widths so that more or less of the column information is displayed. These changes are employee-specific; users can each have their own column settings for these windows.

Path: Function, Lookups, Site, Display data, CTRL+RShortcut: F4, ENTER, CTRL+R


13

Use the following steps to resize and rearrange the columns in the Site Lookup window:

1. Display data in the Site Lookup window.

2. Press CTRL+R to activate the sizing grid around the data in the window.

3. To resize the column width: Position your pointer between the column headings. When your pointer becomes a double-headed arrow, click and drag the column border to the left or right.

4. To rearrange the column order: Position your pointer on the column heading and click to select the column. The column selection appears in black. Drag and drop the selection to the new location.

5. Save your preferences and exit grid mode by pressing CTRL+R.

MASterMind uses the preferences you set the next time you display the window. You can restore MASterMind's original column arrangement by displaying the window you customized and pressing CTRL+ALT+R.

Using the split screen feature

Figure 10. Site Lookup Window - Split Screen Feature

PurposeYou can “split” the screen in MASterMind data windows. This feature enables you to use two separate scroll bars to view information farther to the left or right.

For example, if you want the Name of the customer and Site#, but do not want to actually rearrange the columns, you can split the screen.

To split the screen, place your mouse pointer in the space between the lower left arrow and left border. The pointer turns into a double arrow icon. Click and drag the column to the desired width.



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Site Summary window

After you select a site, site information is displayed in the Site Summary window so that you can verify that you have selected the correct site.

Figure 11. Summary Window

The Site Summary window includes the following information:

• The name, address, and phone number of the site.• The number of systems at the site and the site CS number. 1110 in the example. • Any codewords created by the site. • The current status of the site. Active in the example.• The current time where the site is located. The site can be located in a different time zone than the

central station. 8:43 a.m. in the example above.• If the system is in alarm, the word ALARM is displayed.• The type of site. The site in the example is a commercial site.

Mini Alarm Buffer Site Summary Window


15

Function buttons

Use the set of function buttons to perform the tasks in MASterMind Monitoring. The function buttons and their related tasks are explained in detail in the following modules of this workbook.

Site

The Site function button enables you to work with site information.

Figure 12. Site Function Button

Note: • You can toggle between open windows by pressing the CTRL+B keys on your keyboard.

• To close the active window, press ESC or place the mouse pointer anywhere on the window and right-click.

• To close all active windows and exit from the site, press CTRL+L. This does not close the Main Application window.• The site information remains displayed in the Site Summary window while you use the function buttons.


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Figure 13. Site Window - Pick List

Contact

The Contact function button enables you to work with contact information.

Figure 14. Contact function button

When you place your cursor in a field and an arrow is displayed, click on the arrow or press F2 to select a value from a pick list.

Double-click on a value to enter it in the field.


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Previous Sites lookup window

Use the Previous Sites lookup window to display the most recent sites you accessed. This window lists the last 50 site records you accessed since you logged in.

Path: Function, Lookups, Previous SiteShortcut: SHIFT+F4

Figure 15. Previous Sites Lookup Window

To select a site, either click on the site to highlight it or enter the line number of the site in the Line field. To display the site information for the selected site in the Site Summary window, press ENTER or double click on the site.


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Getting helpMASterMind Monitoring includes online help. You can search for information about a topic using a full-text search or the glossary. At any place in MASterMind Monitoring, context-sensitive help is available by pressing F1.

Full-text search

You can use this feature to find all help topics containing specific words. Use the following shortcut:Shortcut: F1, Search tab

Searching for topics

1. Enter the word or words you want to search for in the field on the left.

2. Click List Topics. The topics with those words are displayed in the third section on the left.

Figure 16. Help Search

3. Double-click on the topic you want to display in the lower-left section. The topic is displayed in the right section of the Help window with the words you searched for highlighted. You can also highlight the topic, and then click Display.


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Context sensitive help

Use either of these methods to display information about the MASterMind window where the cursor is currently positioned:

Path: Help, Help on this TopicShortcut: F1

Figure 17. Context Sensitive Help


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Exit the applicationYou can use either your mouse or your keyboard to exit from the MASterMind Monitoring Application.

To use your mouse:

• Click once on the button in the upper right corner of the application desktop.• You can also double-click on the button in the upper left corner of the application desktop.• Or you can select the Function menu, then Exit.

To use your keyboard:

• Hold the ALT key and press the F4 function key.

This chapter provides information to help you understand the flow of data entry, create a site, assign a system to a site, and place a system in/out of service.

In this chapter:

Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Creating a site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Assigning a system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Placing a system out of service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Placing a system back into service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Chapter 2 Sites and Systems


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ConceptsThe following concepts and terminology are related to sites and systems

Table 6. Concepts and Terminology

Concept Definition

Site The site is the physical location where the alarm monitoring equipment is installed.

System The system is the panel, located at the site, which will send the alarm signals to the central station. Multiple systems can be assigned to the same site.

Service Company, Installing Company, and Corporate Account

The service company is the company responsible for servicing the alarm system installed at the site. The installing company is the company responsible for installing the alarm system. The corporate account is the group of sites for one company that you monitor.

Partition Partitioning enables you to divide your database into groups of related sites in order to specify alarm routing parameters. When alarms are routed by partitions, designated users can only access alarms for the group related sites they have been assigned. For example, different service plans can be offered with each plan providing different levels of service based on price. Each of these service plans is a partition.

Site Location The site location is the location of the site and is used to help determine alarm routing parameters. Site locations are assigned to dispatch locations and dispatch locations are assigned to operators. For example, a central station can divide the area of a state into Northern, Southern, Eastern, and Western regions. Operators can access alarms generated by sites in a specific location if that site location has been assigned to their dispatch location. For more information, refer to the sections on dispatch and site locations starting on page 30.

Chapter 2Sites and Systems

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Creating a site

Figure 18. Site Lookup Window

Figure 19. Site Window

PurposeUse this window to create a new site or access information for an existing site.

When the Site Lookup window is displayed, all of the fields in the window are blank.

To create a new site, click on the Add New Site button at the bottom of the window or press ALT+W. See Figure 19 on page 23.

Path: Function, Lookups, SitePath: Site

Shortcut: F4

PurposeUse the Site window to enter the name, address, phone number, and other pertinent site information about the site receiving the monitoring services.

Press ENTER to save the new site.

Path: Site

Note: If you try to save the information in any window without completing all of the required fields, the application highlights the fields in red and the information is not saved.

When entering data, use the TAB key to navigate through the fields.


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Table 7 describes the fields on the Site window.

Table 7. Site Window Field Information

Field Description

Name (required) Name of the site. It is important to keep all naming conventions consistent throughout the application. This will make searching for sites easier.

Address 1 (required) The address of the site. This address is used as the mailing address if the Mail Address window is not used.

It is important to keep all address-naming conventions consistent throughout the application. This will make searching for sites easier.

Address 2 This field is used as a continuation of the address for the site.

City, State, Zip, County After you enter the name and address, the cursor automatically defaults to the zip code field when you press the TAB key. The application comes preloaded with the most current zip code data. Enter the correct zip code and press TAB. The City, State, and County fields are filled automatically.

If the zip code you enter has multiple cities, a pick-list will display where you choose the city and county that should apply to this site.

Phone 1, Phone 2 Use these fields to enter phone numbers for the site. These numbers do not have to be the same numbers entered for the contact information. Contacts are explained in the Agencies and Contacts module. You do not need to enter dashes or parentheses, just the digits. MASterMind Monitoring will automatically format phone numbers.

Map Book,Map Page,Map Coord,Cross Street

These fields are all used to specify the map source, for example Rand McNally, that specifies detailed information about the location of the site. The Cross Street field can also be used independently from the other fields.

This information can be displayed on the Alarm Dispatch window.

Time Zone (required) Use this field to enter the time zone where the site is located. This entry is used to determine the correct time for a site relative to the time at the central station.

The entry in this field can default based on the zip code.

DST# (required) Use this field to designate whether the site observes Daylight Savings Time. For example, 0 (zero) can be used to represent No (not observed) and 1 (one) can be used to represent Yes (observed).


Site Status (required) Use this field to define the current status of the site. Examples of site status are active or inactive. You can also specify that each status is displayed in a different color. The site status is displayed in the Site Summary window.

Site Type (required) Indicates the type of site, i.e., whether the site is a residence or a business. The purpose of the site type is to classify the site for reporting, to provide a template for General Dispatch Instructions, and to partition alarms to operators for routing. You can also specify that each type is displayed in a different color.

CS Partition (required) The purpose of this field is to enable a central station to divide sites into groups for routing alarms. You must enter a valid CS partition in this field, even if you do not plan on partitioning alarms using this field. An example of a partition would be Spanish-speaking sites.

Each user must be assigned to at least one CS Partition in order to be able to process and view alarms.

Site Location Use this field to enter the region, state, city, or other geographical boundary that defines the general physical location of the site.


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Site notes

Figure 20. Site Notes Window

Branch# (required) Use this field to assign the site to a branch. The branch identified here is typically responsible for billing the customer for alarm monitoring services.


Service Company # Use this field to assign a service company to the site. Service companies can maintain and repair alarm systems.

The service company can be used as a sorting option for reports generated by MASterMind Monitoring.

When a job is created for the site, the name and address of the assigned service company is displayed in the Dispatch Job window.

Installer # Use this field to assign an installation company to the site. Installers, including related mailing information, are set up in the Service Company window. Dealers are typically entered in this field.

Corporate Acct Use this field to assign a corporate account to a site. Corporate accounts, including related mailing information, are used to group a chain of sites together for reporting purposes and are set up in the Service Company window.

UDF UDF stands for User Defined Field. UDFs enable you to add fields for information that you find relevant to the Site window. User-defined fields can be either free-form or table-driven.

Street# Use this field to specify the street number of the site address.

Street Name Use this field to specify the street name of the site address.

PurposeThe Site Notes window displays messages about a site at the bottom of the main application window. You can write a note that is in effect for a specified period of time, such as Panel needs to be checked. Whenever you access the site, this note is displayed as a dialogue line at the bottom of the main application window.

To add a site note press CTRL+A.

To modify a site note, highlight the note and press ENTER. The Site Note window is displayed.

Path: Site, Site Notes

Table 7. Site Window Field Information

Field Description

Note: If you are adding a site note for the first time, the Site Note window is displayed automatically.


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Figure 21. Site Note Window

PurposeUse the Site Note window to add, modify or delete site notes. You can write a note that is in effect for a specified period of time, such as Panel needs to be checked.

Effective DateEnter the first date and the time of day that the site note is displayed with the corresponding site in the site summary banner.. The current date is automatically displayed when a site note is created.

Expire DateEnter the date and the time of day on which the site note expires and is no longer displayed. If this field is left blank, the note will continue to display for the site.

Press ENTER to save the site note.

Path: Site, Site Notes

Note: Once entered and saved, you must press ENTER twice to view the site note. Or, you can log out of the site and log back into the site to view the site note.

Whenever you access the site, this note is displayed at the bottom of the MASterMind Monitoring window. See Figure 5.


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Figure 22. Main Application Window With Site Note

Site Additional Information

Figure 23. Site Additional Information Window

Select the Completed box to close the site note. This will close it until the next time a user logs into the site. When a user logs into the site, it is displayed again until an expiration date is entered for the site note.

PurposeYou can add and modify the codewords and other information for a site in this window. This information is displayed in the Site Summary window.

UL CodeYou can use this field to assign a UL Code to the site. This enables you to run the System Summary Report to obtain a list of all UL accounts.

Path: Site, Additional Info

CodewordsCodewords are one or two words used for identification purposes by the dispatch operator. The operator can ask a contact for the site’s codewords before performing account activity.

Codewords can also display as part of the site general dispatch instructions in the Alarm Dispatch window when an alarm is generated using the Site General Dispatch window.


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General Information

Figure 24. General Information Window

Site Options

Figure 25. Site Options Window

PurposeThis window includes site information not defined in another, more specific topic window. This option enables you to assign multiple predefined pages of information to a site.

This information is displayed in the Alarm Dispatch window.

Path: Site, General Info

PurposeUse this window to assign site options. These can be used as additional user-defined fields and can be incorporated into the General Dispatch Instructions using the Site General Dispatch window. You can specify as many site options as necessary.

Path: Site, Site Options


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Mailing Addresses

Figure 26. Mail Address Window

PurposeThe Site Mail Addresses window displays mailing addresses for a site. If you are entering a mailing address for the first time, the Mail Address window is initially displayed where you can add a mailing address.

Press CTRL+A in the Site Mail Addresses window to add a mailing address.

Use this option if the site address used by the Open/Close Report is different from the mailing address; for example, rental properties would have different site and mailing addresses.

Path: Site, Mail Addresses


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Assigning a systemThe alarm panel used at a site must be assigned to the site using the System window. The System window is accessed through the Site window using the Systems button. You can assign as many systems to a site as necessary.

System window

Use the System window to:

• Define the system type. • Assign a system to a site.

Figure 27. System Lookup Window

If you have multiple systems at a site, the System Lookup window is displayed when you click Systems.

Double-click the system you want to view/edit to display it in the System window. Or click Add to add a new system to the site.

Path: Site


31

Figure 28. System Window

PurposeAssign an account number to a system using the CS# field. This number helps to identify the system generating the alarms. This value can be a combination of the receiver number, the line card number, and the account number.

Automatic timer intervals are used if the central station wants to send test signals if a specified signal has not been received after a specified amount of time.

For detailed information about the CS number and how to use the CS number, contact your GE Security representative.

Path: Site, Systems

Several MASterMind Monitoring windows include fields that contain information about specific dates. Instead of entering the specific date or scrolling through the date lookup table, you can enter t (+ or -) <number of days>. MASterMind Monitoring calculates the date from today and enters it in the field.For example:

• t specifies today• t + 7 specifies a date 7 days from today• t + 30 specifies a date 30 days from today• t - 15 specifies a date 15 days previous to today


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Table 8 describes the fields on the System window.

Table 8. System Window Field Information

Field Description

System Type (required) Use this field to enter the type of alarm system panel installed at the customer’s site.

Examples of system types are Radionics or Silent Knight.

CS# Use this field to specify the unique account number assigned to the system. This number can be up to 20 alphanumeric characters. The central station uses this account number to identify the system.

Primary CS# Enter the primary central station account number assigned to the site. This field is used if you have set up a secondary CS number for the account. A secondary CS number is used to group CS numbers for VRT testing purposes.

Description This field is displayed in the Site window and contains a brief description of the panel at the site. For example, Close Captioned TV Monitor.

Monitoring System This field is used for dispatching across servers. For more information, refer to the MASterMind Monitoring Dispatching Across Servers Reference Manual.

VRT# The Voice Response Terminal (VRT) is a number that the alarm service technician enters on the telephone keypad. This number is used to verify a technician when accessing the account using MAS' Voice Response Terminal (VRT) software.

For example, a technician who tests a site panel by telephone would call the telephone number for the VRT terminal and at the prompt enter a user number, a VRT number, and a password in order to access the VRT.

The VRT is a separate application and server. If necessary, refer to your GE Security consultant for additional documentation related to VRT use.

ATI Hours, Minutes These fields are used with systems that use the timer test feature. These fields specify the number of hours and minutes for the automatic timer interval (ATI) for the test signal.

A timer test is an expected event. The system expects the test to occur at the specified time. If the event does not occur, an alarm event can be generated. Refer to the Schedules and Supervised Monitoring module.

In addition, dispatch instructions can be assigned to the alarm event. These instructions are displayed in the Alarm Dispatch window when the alarm signal is received. See the ATI Late Event#, ATI Global, and ATI Page fields for more information.

Alternate ATI Hours, Minutes

These fields are used to create an alternate ATI if one ATI occurs when the site is opened and another occurs when the site is closed. Use these fields to specify the number of hours or minutes for the ATI when the site is closed.

For example, you could specify a standard ATI of 3 when the site is opened and an alternate ATI of 6 when the site is closed. In this example, the test signal is sent 3 hours after opening if no other signals have been sent and 6 hours after closing if no other signals have been sent.

An alarm event can be generated by the application if the signal is not received. In addition, dispatch instructions can be assigned to the alarm event. These instructions are displayed in the Alarm Dispatch window when the alarm signal is received. See the ATI Hours, Minutes, ATI Late Event#, ATI Global, and ATI Page fields for more information.


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ATI Option Enter the code determining the alternate timer test functionality you want to use for this system. The following values are valid:

Blank – Standard - Uses the Standard ATI regardless of whether the site is armed or disarmed. Any signal resets the timer test interval.

1 - Alternate When Armed - Uses the Alternate ATI Hours/Minutes when the site is armed, or closed, and the Standard ATI Hours/Minutes when the site is disarmed, or opened.

2 - Timer Test - Uses the Standard ATI regardless of whether the site is armed or disarmed. However, the expected Timer Test event must be one that has the TT, Timer Test, process option assigned to it. The default event is 20 - TIMER TEST. Only this event resets the timer test interval.

3 - Alternate ATI - The operator is prompted when setting the next expected timer test whether to use Alternate ATI Hours/Minutes as the default for calculating the new time. If they proceed with the Alternate ATI Hours/Minutes, a secondary ATI Expected Event is set up. The expected event code is derived from the System Processing Rule/Zone that contains a Process Option with Type ALTATI. If no alternate ATI hours/minutes are specified on the system, the alternate timer test will still be set up but the default time will be calculated using standard ATI hours/minutes.

The operator action event logged to event history reflects that a second ATI was set up.

66 - 2-Way Panel Test - A signal is received that satisfies the timer test. In addition to setting up the next Timer Test Expected Event for that system, this option also resets the Timer Test Expected Event for all other systems on that site. Contact the GE Security Helpdesk for more information.

Option 1 identifies the panel as armed or disarmed according to System Schedule #1. If you have not defined a System Schedule #1 for a specific site, this option does not function properly for that site.

ATI Late Event# This field specifies the event that occurs if the panel does not transmit a timer test signal to the central station within the timeframe defined in the ATI Hours and ATI Minutes fields. If the panel does not send the signal, the event defined in this field is generated.

ATI Global Use this field to specify the global dispatch instructions assigned to an ATI late event, which override existing global dispatch instructions assigned to that event. For example, you can assign global instructions, such as Timer Test Malfunction - Needs Service, that is displayed in the Alarm Dispatch window if an ATI late event occurs.

If you are using global dispatch instructions assigned to an event code in ATI Late Event# field, you do not need to enter a value in this field.

However, if the site requires global instructions other than those attached to the ATI late event, then a different set of instructions can be attached using this field.

ATI Page Use this field to define site-specific procedure dispatch instructions that are assigned to an ATI late event. These site instructions will display in the Alarm Dispatch window if an ATI late event occurs.

For example, you can assign site-specific instructions, such as Call Owner after 6 p.m. to Arrange Service Time to handle a necessary maintenance task.

Alternate ID The Alternate ID field defines another ID that can be used by the central station to identify a system or a group of systems. You can search for a system using the Alternate ID. This ID is displayed in the Site Summary window and can be used as search criteria on the Site Lookup window.

Mail Frequency This field is used to group sites according to how often the site receives the Mail Out Report.

Special This field is used for special receivers. When you set up your receiver interfaces, GE Security will instruct you as to whether an entry in this field is necessary. Leave this field blank unless instructed by GE Security to do otherwise.


Field Description


34

Entry Delay Minutes This field specifies the length of time a person entering a site has to disarm the alarm panel before an alarm is activated (for Morse/McCulloh type receivers only).

Typically, no entry is required in this field as most alarm panels are already programmed with this information.

Exit Delay Minutes This field specifies the length of time a person has to exit a site after the alarm panel has been armed before an alarm is activated (for Morse/McCulloh type receivers only).

Typically, no entry is required in this field as most alarm panels are already programmed with this information.

Telco Lease Line This field is used to specify the phone number of a phone line leased from the Telephone Company that is used by the panel to send signals to the Central station. This field is information only and MASterMind Monitoring will not format this phone number.

Active Date The date the panel became active at the site. This can be either the date the panel was installed or the date the first signal was received by MASterMind Monitoring. If this field is left blank then this field will be populated with the date the first signal is received.

Inactive Date This field specifies a reference date that indicates when the central station stopped receiving signals from the panel. Entering a date in this field does not prevent the site going into alarm status if a signal is generated. You must place the system out of service to prevent alarm status.

Install Date This field specifies the date the system was originally installed at the site.

This field may be automatically populated from the MASterMind Business application if you are in a combined database environment.

Remote Reset Type This field is used to meet industry standards that apply only in the United Kingdom. Do not enter anything in this field unless instructed to do so by GE Security.

OOS Category This field specifies the reason that an alarm system was taken out of service. Out of service means that the system will continue to generate alarm signals but the site will not go into alarm status and is no longer displayed for the operator in the Alarm Dispatch window.

When an out of service category is assigned to a system, a description will display in the Site Summary banner.

OOS Zones Use this field to select the zones that you want to put out of service. Normally, you would use this feature to put runaway zones out of service so that the problem could be corrected without additional alarms coming in from those zones.

OOS Start Date This field specifies the date the site was taken out of service. This field is updated when you select the Go Out of Service button.

Service Plan The service plan field specifies how labor is billed when this site is serviced. The service plan uses the Installation Job record information as the default. The Installation Job record was created when the system was installed.

The Service Job window also uses the service plan as a default value.

Only service plans that are assigned to the same branch as the displayed site are available for selection in this field.

This field is only used when interfacing with the MASterMind Business Application.

PO Required for Service?

This field specifies whether a purchase order# is required before a service job can be created. This field is only used when interfacing with the MASterMind Business Application.


Field Description


35

System Additional Information

Figure 29. System Additional Information Window

Alarm Confirmation This field specifies that the system is enabled for two-way audio. This feature enables the dispatch operator to talk to someone at the site through a speaker in the panel when an alarm has been generated.

To use this feature, you must set up a phone number in the Panel Phone field. When an alarm is generated for an event with a service type that uses alarm confirmations, the panel phone number is the first number on the call list.

Panel Phone Enter the phone number associated with the phone line the panel uses to dial the receiver. For example, if you have a system installed at a residential site, this number might be the home phone number for the site. This information can default from a job that was completed for the customer.

This phone number can also be the number that the dispatch operator can call if the panel is enabled for two-way audio, which enables the dispatch operator to talk to someone at the site through a speaker in the panel. If you are using two-way audio, then you must set up MASterMind Monitoring for the Alarm Confirmation feature. The panel phone number is inserted at the top of the call list when an alarm is generated at the site for an event with a service type that is enabled for alarm confirmations.

If you are also using the MASterMind Business application, any changes made to this field are also updated in that application.

PurposeUse this window to enter additional details or comments for a specific panel.

Dispatch CommentThese comments are displayed in the Alarm Dispatch window.

Path: Site, Systems, Additional Info


Field Description


36

Placing a system out of service


Display the system record you want to place out of service.

Go Out of ServiceUse this button to place the system out of service.

The Out of Service Category Lookup window is displayed.

Select the out of service category for the system you are placing out of service.

Press ENTER in the System window to save the changes.

Path: Site, Systems


37

Viewing the out of service system

Figure 31. Site Summary Window, Out of Service

A description showing a system is Out of Service is displayed in the Site Summary window for sites with systems that are out of service.

Path: From previous figure


38

Placing a system back into service


Figure 33. Site Summary Window, In Service System

You can bring a system back into service in the System window.

Go In ServiceUse this button to bring the system back into service. This will remove the out of service category from the System window.

Path: Site, Systems

The Site Summary window no longer displays Out of Service.

Path: From previous figure.

This chapter provides information to help you assign agencies to a site, create contacts for a site, and use a codeword to verify a contact.

In this chapter:

Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Assigning agencies to a site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Creating contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Using codewords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Chapter 3 Agencies and Contacts


40

ConceptsThe following concepts and terms are related to agencies and contacts.


Concept Definition

Agency An agency is the organization that is dispatched to a site in response to an alarm. Examples of agencies include Police and Fire Departments or Medical Alert and Patrol Services.

Permit A permit is issued by an agency, such as a police department, to a site. The permit number is then used to track the number of times the agency is dispatched for the site. In some cases, the permit specifies the number of times the agency can be dispatched to the site for false alarms. In these cases, the agency can charge the site for false dispatches beyond the number allowed by permit.

Contact A contact is a person who is called when an alarm is generated by a site. A contact does not necessarily have access to the site.

Authority Authority determines the number of privileges a contact has for a site..

Chapter 3Agencies and Contacts

41

Assigning agencies to a site

Figure 34. Site Window - Agency/Permits Button

Figure 35. Agency Lookup Window

If no agencies are assigned to the site, the Agency Lookup window is automatically displayed when you click on Agency/Permits on the Site window.

Path: Site

The Agency Lookup window fields are used as search criteria for the agencies. Enter the requested information in one or more of the window fields and then press ENTER..

The database is searched for agencies that meet the specified criteria and all agencies that match the criteria in the database are then displayed in the Agency Lookup window.

Clear SelectionsTo deselect an agency, highlight the agency and press the SPACEBAR. You can also use the Clear Selections button deselects all of the previously selected agencies.

Path: Site, Agency/Permits, CTRL+A or F2 in the Agency# field

Select AgencyTo select an agency for a site, highlight the agency and press the SPACEBAR or click the Select Agency button. A red checkmark is displayed next to the selected agencies.

Press ENTER to assign the selected agencies to the site. The Site Agencies window is displayed again with your selections. Press ENTER to save.


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Viewing agencies for a site

Once you assign agencies to a site, the Site Agencies window provides information about the agencies assigned to a site.

Figure 36. Site Agencies Window

To add an agency to an existing list of agencies, press CTRL+A in the top tier of the Site Agencies window. CTRL+A activates Add mode and displays the Agency Lookup window.

Press CTRL+D to delete an agency assigned to the site.

Press ENTER to save the changes to the Site Agencies window.

Path: Site, Agency/Permits


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Assigning permits to agencies

Figure 37. Site Agencies Window, Permits

With your cursor in the Agency# field for the agency you want to add a permit to, click in the lower tier.

Permit#Enter the number identifying the permit. This permit number is displayed in the Alarm Dispatch window if you are dispatching an agency that requires a permit.

Permit TypeEnter the type of permit you are creating. The permit type specifies how many false alarms are allowed for a site and the time period with which those false alarms can occur. For example, you might allow three false alarms in a calendar year.

Permit StatusEnter the status of the permit. The permit status must be tracked and updated manually.

Path: Site, Agency/Permits


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Creating contactsThe Contact window is used to record detailed information regarding an individual who has been designated as a site contact or a service company contact. You can also specify a PIN and authority level for each contact. You can specify as many phone numbers for a contact as necessary.

Contact window

The Contact window is used to display, change, and add information about the current list of contacts for the site.

Figure 38. Contact Window

Table 10 describes selected fields on the Contact window.

To add a new contact, click Contact and then press CTRL+A in the Contacts window.

Path: Contact

Table 10. Selected Field Information for the Contact Window

Field Description

Last Name (required) Use this field to enter the last name of the contact. The value in this field is displayed in the Alarm Dispatch window if the contact is on the call list.

Employee# This field enables an employee contact to be linked to a current employee record. This enables you to use existing employees as contacts.

Contact Type This field defines the business relationship between the Contact and the central station or between a Service Company Contact and the Service Company.

Service Contacts given the Emergency designation always appear in the Dispatch Job Call List window. This field is for reference only unless you are medical monitoring.


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Relation This field defines the relationship between the contact and the site or the Service Company. For example, if the contact is the owner of the site, the entry in this field might be Own to indicate Owner. If the contact is a service technician assigned to a Service Company, then the entry might be TECH for Technician.

The value in this field is displayed in the Alarm Dispatch window if the contact is highlighted on the call list.

Authority Use this field to enter the contact’s authority level in regard to a site. This field clarifies the functions the contact is authorized to perform.

The value in this field is displayed in the Alarm Dispatch window if the contact is highlighted on the call list.

Start/End Use these fields to enter the dates of the first and last days that the person named in the Contact window is a valid contact for the site or service company. The Start field is automatically filled. The End field should be filled only when the contact is no longer used.

When the end date is reached, the contact is removed from all call lists for the site. The contact is still displayed as part of the All Contacts display.

To delete the contact, use the Contact Maintenance window.

CS Seq # Use this field to enter a priority sequence number for the contact. The central station sequence number enables you to order contacts numerically in the Contacts window and in the call list.

When you select the All CS Contacts option when creating a call list, the contacts are displayed in the sequence specified in the CS Seq# field. The default value is increments of 10 starting with #10. Contacts that do not have a CS seq# will not be on a call list. For example, you can leave this field blank for contacts who open and close a site, but are not called for alarms.

Using increments of 10 enables you to insert a contact between two pre-existing contacts. For example: If Joe Smith is CS #10, and John Doe is CS #20, then a new contact could be listed as CS #15.

You can change the CS sequence number in order to change the order of the call lists.

Two contacts cannot have the same CS sequence number.

PIN The PIN (Personal Identification Number) is assigned to a contact, and is used by the central station to positively identify a contact. If an alarm is generated, the operator can ask the contact for the PIN number. If the contact reveals the wrong PIN number, the operator can then alert the appropriate agency.

Also, the operator can clarify a contact’s PIN number before discussing account information with the contact, by selecting the Verify PIN option from the Function Menu.

The PIN field accepts up to ten alphanumeric characters.

If you change the PIN for a contact that is linked to multiple sites, you are prompted to update the PIN for all site and/or service company links. If the change is global, select Yes. If the change is site-specific, select No to change that site only.

The value entered in this field is displayed in the Alarm Dispatch window if the contact is highlighted on the call list.

Title Use this field to enter the job title of the contact. This field is information only and is used for reporting purposes.


Field Description


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Key? Use this field to specify whether or not the contact possesses a key to the site.

Y - The contact possesses a key.

N - The contact does not possess a key.

If the contact is highlighted on the call list and the value entered in this field is Y, “keys” is displayed in the Alarm Dispatch window. If the value entered is N, there is no reference to keys displayed in the Alarm Dispatch window.

User ID Use this field to specify the user number. This identification code is included when the site sends opening and closing signals to the central station.

The User ID can be up to 6 digits and is created by the technician who programs the panel. When the User ID sent by the panel matches the ID in the Contact window, the contact name can be displayed in history.

Two different contacts cannot share the same user ID for a panel.

User ID End Enter the end date after which time this User ID is no longer valid for this user on this system.

Call List You can use this field as an alternate method of assigning a contact to a contact list.

GE Security recommends creating contact lists using the Contact Lists window because it allows more flexibility, is much easier to maintain, and is a more robust method.

Verify? Enter a Y in this field for this contact to be included on the verification contact list.

Panel Code Enter the panel code used by the contact for this system.

Contract Signer Enter Y in this field to indicate that the person named in the Contact window was a signer on the alarm installing, service, or monitoring contract. When selected, this will display a small document icon to the left of the contact name in the Contact window.

Enter an N in this field to indicate that the person named in the Contact window was not a signer on the alarm installing, service, or monitoring contract.

Phone Type Use this field to specify the kind of phone number you are entering. For example, you might select HOME, CELLULAR, PAGER, or FAX as the phone type. Use this field to identify the type of phone number entered in the Phone Number field.

Seq# Use this field to specify the sequence in which the phone numbers for the contact are called when an alarm occurs. The seq# is defaulted in increments of 10.

Phone Number Use this field to enter a valid phone number for the contact. Each contact can have multiple phone numbers. To add a phone number, place your cursor in the Contact Phones tier of the window and Press CTRL+A.

You can add as many phone numbers for a contact as necessary.

This field is also used to associate contacts with multiple sites. To associate a contact with another site, enter just the phone number and then press TAB.

E-Mail Address Use this field to specify the e-mail address of the contact. Use this field with the e-mail reports feature. Do not put an email adress in the same line as a phone# because the e-mail address won’t display on the Contacts window.


Field Description


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Days Use this field to specify the days the contact is on the Call List.

The Days field is used with the Only and Except options.

The Only option is used to specify that the Contact’s name and phone number is included in the Call List only on the days entered in the Days field.

The Except option is used to specify that the Contact’s name and phone number is not included in the Call List on the days entered in the Days field.

Enter a day or a series of days using the following codes:

M or MO - Monday

TU - Tuesday

W or WE - Wednesday

TH - Thursday

F or FR - Friday

SA - Saturday

SU - Sunday

SS - Saturday and Sunday

You can enter a space between day codes to separate them or enter a dash (-) between the codes to indicate a range of days. For example, enter:

MWF - To specify Monday, Wednesday, and Friday

TU TH – To specify Tuesday and Thursday

SU-W F – To specify Sunday through Wednesday and Friday.

TU-TH SS – To specify Tuesday through Thursday, Saturday and Sunday

If this field is blank, the contact is available on all days at all times.

Auto Notify This field is used with the IVR and Report Server features. IVR is used to set up specific signals that generate an Auto Notify response. An Auto Notify response is used to automatically call a customer or a service company when a low priority alarm occurs. The Report Server is used with this option to fax or e-mail reports.

For more information about IVR, refer to the VRT for MASterMind Monitoring reference document. For more information about the Report Server, refer to the MASterMind Monitoring Report Server reference document.

Comment Use this field to enter any necessary comments about the phone number of the contact. This field is information only.

Inactive Date Use this field to specify a date that a phone number becomes inactive. When the number becomes inactive, it is no longer displayed on the Alarm Dispatch window.

Only/ExceptDays/Times

The Only and Except buttons are used with the Days and Times fields to specify the periods when the contact is available. When you click the Only button and specify a set of days or times, then the contact is available only on those days and times.

For example, if you click the Only option and specify MWF, then the contact is available only on those days. If you also specify 8-12 in the Times fields, then the contact is available only on those days and only at those times.

If you click the Except option and specify the same values in the Days and Times fields, then the contact is available anytime except MWF between the hours of 8-12.

If this field is blank, the contact is available at all times on all days.

The contact phone number is displayed in the Alarm Dispatch window only during the times that the contact is available.


Field Description


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Linking a contact to multiple sites

Figure 39. Contact Already on File? Window

You can link a contact to multiple sites. To link the contact to another site, enter the phone number of the contact when you are creating the site contacts.

MASterMind locates the existing contact, and then displays a message requesting confirmation that you want to assign that contact to the site.

All of the contact information defaults in the new contact record and is displayed in the Contact window.

If you change the name or phone number of a contact linked to multiple sites, a warning message is displayed before the change is saved so that you must verify that you want to make the change.

If the contact already on file is not the same contact, then press ESC to add a different one.

Path: Enter an existing phone number in the Contact window, press TAB


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Viewing contacts

Figure 40. Contacts Window

After you have created contacts for a site, use the Contacts window to display the information describing each contact that was input using the Contact window. Use the Contacts window to maintain the current contact lists.

Path: Contact


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Contact Maintenance window

The Contact Maintenance window is used to delete a contact.

Figure 41. Contact Maintenance Window

There are two methods available to delete a contact as indicated by the option buttons at the bottom of the screen.

Delete Selected Site/Service Company LinksThis method deletes the contact only from the specific site. To use this method, highlight the contact and press the SPACEBAR. When the check appears to the left of the contact name, use this button to delete the contact.

Delete Contact and All LinksThis method deletes the contact from all sites. To use this method, highlight the contact and click this button.

After you click a button, a confirmation message is displayed. Click Yes to delete the contact. The Contacts window is then displayed again with the specified contact deleted.

Path: Function, Utilities, Contact Maintenance Path: Contact, Maintenance

Note: If you do not want to delete a contact and would rather make the contact inactive, you can enter an end date in the Contact window instead.


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Medical contacts

Figure 42. Contact Medical Information Window

PurposeCreating medical contacts enables you to:

• View a list of the allergies, conditions, and medications of a patient.

• Display the name of a patient’s doctor and the doctor’s contact information.

MedicalHighlight a contact with a Medical contact type and then click this button to add medical details.

The Contact Medical Information window enables you to enter specific medical information for the contact. This data can also display in MASterMind Monitoring's Alarm Dispatch window when a medical alarm is received at the central station.

Use the option buttons in this window to assign medical attributes to the patient using the Contact Medical Attributes window.

The radio buttons at the top of the window indicate whether you are assigning Conditions, Medications, or Allergies to the patient.

Mark the boxes that apply to the patient and press ENTER to save the attributes.

Path: Site, Contacts, Medical

Use this button to create a call list of doctors and contacts specifically for this patient. This call list overrides the one linked to dispatch instructions. This button is activated after the medical contact is saved.


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Contact Lookup window

The Contact Lookup window is used to search the database for a contact.

Figure 43. Contact Lookup Window

PurposeSpecify the search criteria in one or more of the fields. Press ENTER to start the search and all matches found in the database are then displayed on the window.

PINYou can also use the PIN field on this window to verify a contact PIN or site codeword.

To validate the individual contact, enter the site codeword in the PIN field.

Path: Function, Lookups, Contact Shortcut: F5


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Using codewordsCodewords are one or two words used for identification purposes by the dispatch operator. The operator can ask a contact for the site’s codewords before performing account activity.

Figure 44. Site Window, Additional Info

Figure 45. Site Additional Information Window

Figure 46. Site Summary Window

Codewords are associated with a site and displayed in the Site Summary window. Codewords are assigned to a site in the Site window using the Additional Info option. A site can have two codewords with up to 20 alphanumeric characters each.

Path: Site

PurposeThe Site Additional Information window enables you to add or modify the codewords for a site. The codewords can default into the Site General Dispatch instructions. They also are displayed in the Site Summary window.

Path: Site, Additional Info

The site codewords also display in the Site Summary window for the operator’s reference.

Path: F4, Select a site


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Verify PIN window

The Verify PIN window is used to verify the Personal Identification Number (PIN) or codeword for a contact or site. For example, if a contact calls the central station and wants to modify account information, the operator can verify the identity of the contact using the Verify PIN window. The PIN is assigned to a contact in the Contact window.

You must first access a site before you can verify a PIN for a contact associated with that site.

Figure 47. Verify PIN Window

Figure 48. Verify PIN Detail Window

After you type in the PIN, press ENTER. If the PIN is valid, the Verify PIN Detail window is displayed.

After a PIN has been verified, the contact name is displayed in the Site Summary window located at the upper-right portion of the screen and in the Verify PIN window and a 1999 event is logged to the event history.

Path: Function, Verify PINShortcut: CTRL+P

PurposeAfter a PIN is verified by an operator, use this window to display the contact’s authority parameters.

Path: CTRL+P, Enter a valid PIN, Function, PIN, View contact data


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The following table lists descriptions for Verify PIN window option button

Table 11. Verify PIN Window Option Information

Option Description

Site Contact Use this button to access the site contacts assigned to the current site.

Installer Contact Use this button to access the installer contacts assigned to the current site.

Service Contact Use this button to access the service contacts assigned to the current site.

Corporate Account Use this button to access the corporate account contacts assigned to the current site.

Codewords The Codewords option button on the Verify PIN window displays the Codeword Lookup window where you can view the site's codewords.

Figure 49. Codeword Lookup Window

Codewords are specified in the Site Additional Information window.

Clear Use this button to clear the PIN after the user has been verified. The contact name is removed from the Site Summary window and you can then do another contact search.


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This chapter provides information to help you create zones (points of protection) at a site, assign events to zones, create general instructions for a site, create procedural instructions for zones, link instructions to events or zones, create call lists, define call list detail, maintain related setup windows, and select system options.

In this chapter:

Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Standard event codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Zones (points of protection) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Dispatch instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Creating a call list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Chapter 4 Zones and Dispatch Instructions


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ConceptsThe following concepts and terminology are related to zones and dispatch instructions.


Concept Definition

Zones A zone can be a point or area of protection, an event such as a restore that is scheduled to occur, or signal related to the current equipment status such as a low battery.

Dispatch Instructions Dispatch instructions are created in the Procedures window and the Site General Dispatch window and are displayed in the Alarm Dispatch window. Dispatch instructions inform the dispatch operator how to handle an alarm and provide a call list.

Events There are three types of events:

• Alarm events are assigned to alarm signals transmitted from the panel at the site. Events are assigned to zones and tell MASterMind Monitoring how to process a signal. For example, the Burglary event is created and associated with a zone protecting against burglary such as a rear window. When the zone is tripped, the Burglary event will occur.

• Operator action events define actions taken by an operator to resolve an alarm signal. For example, an operator can select the event Dispatch Fire when describing the operator action taken towards resolving an alarm.

• Expected events are events that are expected to occur at a previously defined date and time. These events are generated by MASterMind Monitoring when an expected event is not received, such as a fail to open, fail to close, and fail to test.

Call List A call list is a list of the agencies and contacts assigned to a site that are contacted when a site has generated an alarm. Call lists are assigned to procedural instructions. The call list is displayed in the Alarm Dispatch window.

Chapter 4Zones and Dispatch Instructions

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Standard event codesAn event code is an alphanumeric string that is used to identify an alarm event. GE Security has preloaded Reserved Event Codes into your MASterMind Monitoring system which are listed in the following table. These codes are listed in the Event Lookup window.

Reserved event codes

The following event codes have been pre-defined in the MASterMind Monitoring application.

Event Code Description

**01 Undefined Signal

**02 Bad Transmission

**03 Unknown Account

**04 Invalid Event Code

**05 Undefined Message Type

**06 Unsupported Signal Format

**07 Receiver Error- contact mfg

**08 Processing Error

**11 Task Process Error

**12 Task Error Encountered

**13 Task Not Responding

**14 Task Shutdown Enabled

**15 Redundancy Problem

**16 No-Signal Warning Time Expired

**17 Business Redundancy Problem

**18 Data Entry Problem

**MSG System Message- Log Only


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Standard event codes

The following event codes are included in your MASterMind Monitoring database.

Using a limited number of alarm event codes can improve system management by making it easier for data entry and operators. A limited number of codes can enable quicker responses to alarms because operators have only a limited set of codes to learn.

Event Code Description Priority

15 CANCEL / ABORT 37

20 TIMER TEST 250

100 FIRE - COMMERCIAL 10

110 FIRE - RESIDENTIAL 10

200 HOLDUP / DURESS 20

210 PANIC 20

300 MEDICAL 30

350 LIFE / SAFETY ALERT 35

400 BURGLARY ALARM 40

500 ALERT ! 50

600 TROUBLE 60

700 LOW BATTERY 70

800 A/C POWER FAILURE 80

850 TROUBLE 60

1999 Contact Verified 0

2000 RESTORE 150


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Zones (points of protection)Zones, or points, are the specific places where an alarm is generated. For example, a window could be defined as a zone. Zones are assigned to events; therefore, someone breaking through the window could generate a burglary event. MASterMind Monitoring uses zones to determine the precise location at the site where the alarm has occurred and the specific event that has occurred at the site.

In MASterMind Monitoring there are the following levels of zoning:

1. System Level - Zones are created for individual systems. The zones apply only to the system with that CS#.

a. Signal Lookup CS# A - You can create a template system and assign that Signal Lookup CS# to site systems. This might be useful for dealers whose zone tables are the same for all installations.

2. System Type Account Level - Zones are created for all systems with the same system type. The system type number is also used as the CS#. This links the zones to all systems with that system type. When zones are linked to a system type account, any changes to the system type account also changes the zones for all accounts with that system type.

b. Signal Lookup CS# B - You can create a template system and assign that Signal Lookup CS# to site systems. This might be useful for dealers whose zone tables are the same for all installations.

3. Signal Format Type Account Level - Zones are created for an entire signal format.

4. Signal Format setup window - Default events are created for a specific signal format. If no other zones have been created, then the default event is used.

MASterMind Monitoring uses the zones at the first level it reaches.

Creating zones

Use the following steps to create zones:

• Step one - Access the Points window• Step two - Add zones in the Points window• Step three - View zones


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Step one - Access the Points window

To display the Points window, you can first use the Zones function button.

Figure 50. System Zones Window

Step two - Add zones in the Points window

Figure 51. Points Window

ZonesUse the Zones button to display the System Zones window.

PurposeUse the System Zones window to add, modify, or delete zones.

Double-click or press CTRL+A in the upper tier to add zones using the Points window.

Path: Zones

Press CTRL+A to add points. Press CTRL+D to delete a point.

Edit LineYou can use the Edit Line button to change additional information for an existing point. For example, you can assign Global Dispatch Instructions to a point using the Point window. To display the Point window, position the cursor in the line you want to edit and click on Edit Line.

Path: Zones, CTRL+A or ENTER

Double-click in the upper tier to add zones in the Point window.


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Table 13 describes the fields on the Points window.

Table 13. Points Window Field Information

Field Description

Point (required) The value in the Point field enables the panel to identify the origin of the alarm signal. For example, a panel might be programmed to indicate that point 3 is a motion detector. The panel can then specify that a motion detector is the origin of the alarm signal. The panel then transmits the zone information to the central station.

The points assigned to a site are determined by the system type (or panel) and how it is programmed by the installer. You can assign as many points as necessary; however, each point must have a different alarm state.

The value entered in this field is also displayed in the Alarm Dispatch window.

State (required) This field indicates the status of a zone when it is tripped. For example, a zone with a state of Alarm signifies that an alarm is generated if the zone is tripped. The Zone Status window displays the current status of the site.

This field defaults to A for Alarm state. You can enter multiple alarm states for the same zone. For example, you can create one entry for point 1 with the default of A and you can then create another entry for point 1 with a state of T (Trouble).

The possible values for this field are:

A – Alarm

ARM – Arm

B – Bypass

D – Disarm

N – Not used

R – Restore

T – Trouble

U – Unbypass

Equipment Type The protection device that is used for monitoring. A smoke detector and a door sensor are examples of equipment types. This information is optional and is used for the floor plan feature.

Equipment Location This field specifies where the protection device has been placed.

The four-character value entered in this field is also displayed in the Alarm Dispatch window.

Comment This field is used to further describe the location of the equipment. Up to 50 characters can be entered in this field.

The value entered in this field is also displayed in the Alarm Dispatch window.

Group This field is used to assign the point to the specified alarm group. Alarm groups enable you to organize points according to their location. For example, you can create an alarm group for all of the points that monitor doors with different open and close times.

Alarm groups are created in the Alarm Groups window, which is accessed from the Alarm Groups option button on the System Zones window.

Groups are also referred to as areas on some systems.

Event (required) The type of alarm signal assigned to the zone. Events can describe several types of alarm signals, such as:

• A signal that indicates the site is in alarm. For example, you can assign event 400 to Burglary.• A signal to indicate there is a problem with the system. For example, you can assign a Low

Battery event to one of your points. The value entered in this field is also displayed in the Alarm Dispatch window.


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Creating multiple alarm states for a point

You can specify more than one alarm state for a specific zone in the Points window. When this occurs, the Equipment Type, Equipment Location, Comment, Group, and Restore fields use the values specified in the first record for the zone and the fields turn gray. These fields should not be changed.

Figure 52. Points Window, Multiple Alarm States for a Point

Restore This field is used to indicate whether a zone must be restored after it has entered alarm status before it is fully cleared. For example, you might have a zone for a fire alarm. The fire detection device assigned to that zone must be reset (either manually or automatically) after it has sent the initial alarm signal. Resetting that fire detection device sends another signal to the central station. This second signal indicates that the zone has been restored.

Y - the zone requires a restoral.

N - the zone does not require a restoral.

For more information about restorals, see the Intermediate Dispatching module.

If the grayed out fields are changed, all other records for the zone are changed to match the updated field values.

Specifying different State field values for one zone enables you to create records that specify different actions depending upon the state of the alarm.

Path: Zones, CTRL+A or ENTER

Table 13. Points Window Field Information

Field Description


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Step three - View zones

Use the System Zones window to view the current zones for the site.


The zones are displayed in the upper tier of the window and are created in the Points window. The bottom tier contains the scheduled open and close events. These events are specified in the Open/Close window.

To create new zones or open and close events, position the cursor in the appropriate tier and enter CTRL+A or press the ENTER key.

To modify current zones or open and close events, either double-click on the zone or event or highlight the item and press ENTER. Open/Close events are explained in the Schedules and Supervised Monitoring module.

Path: Zones


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Viewing Lookup CS# A and B zones


When a signal lookup CS# is assigned to a system, you can view the zones for the signal lookup account by clicking the Lookup CS# A Zones and Lookup CS# B Zones buttons.

This will display the list of zones in the Lookup CS# A and Lookup CS# B accounts assigned to the system on the System Additional Information window.

Path: Zones, Lookup CS# A Zones


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Viewing a site with multiple systems


If a site has multiple systems, the System Lookup window is initially displayed when you click Systems on the Site window.

You can view and select a system from the list. Zone information is displayed for the selected system in the System Zones window.

Path: Site, System


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Dispatch instructionsThere are three types of dispatch instructions:

• General instructions provide general information about the site, such as directions to the site or that a dog is at the site. General instructions are specific to that site and are displayed for the dispatch operator at all times.

• Global instructions provide specific dispatch instructions for an event. Global instructions consist of one set of instructions linked to an event that are not specific to a site.

• Procedural instructions provide dispatch instructions for one or more zones at a specific site. Procedural instructions override global instructions and are linked to zones at a site.

Note: Each type of dispatch instructions can include temporary instructions. Note that temporary instructions are not automatically deleted from the database when they expire.


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Creating general instructions for a site

Use the Site General Dispatch window to create general instructions for a site. General instructions can be either specific to the site or they can be included in a template that is used for a group of sites that are the same type.

Site General Dispatch window

The Site General Dispatch window is used to create general information for a site. For example, you might indicate that there are large dogs on the premises. General dispatch instructions can be created specifically for each site and are displayed on the Alarm Dispatch window for each alarm.

Figure 56. Site General Dispatch Window

Figure 57. Site General Dispatch Window, Instructions Template

When you first create a site, click on the Add Permanent button.

Path: General

• If you have defined a template in the Site Type setup window, the template is displayed.

• If a template has not been created, the dispatch instructions area remains blank.

To add or modify the dispatch instructions, click the Edit Instructions button to display the RTF Editor window. The RTF Editor is used to create general and procedural dispatch instructions.

Path: General, Add Permanent


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Figure 58. RTF Editor Window

Note: In order for RTF instructions to display properly, a printer driver must be installed on each workstation and server using the RTF editor.

The formatting toolbar at the top of the window enables you to display the instruction text in a variety of ways. For example you can change the font, the font size, or the color of the text.

The information displayed in the Variables box on the right side of the window is taken from information specified in the Site window.

Press CTRL+S twice or CTRL+S and ENTER to save the instructions.

Path: General, Add Permanent, Edit Instructions


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Creating temporary site general instructions

Figure 59. Site General Dispatch Window, Add Temporary

Figure 60. Site General Dispatch Window, Temporary fields

To create temporary general dispatch instructions, click the Add Temporary button.

• If set up already, this button activates the template.

• If a template has not been created, the dispatch instructions area remains blank.

Path: General

Effective/Expire Date and TimeUse the fields at the top of the window to specify the days and times that the temporary instructions are effective.

DaysUse these fields to select the days of the week you want the temporary instructions to display.

From Time/To FieldsThese fields specify the date and time the instructions are displayed on the days of the week checked. For example, you check Monday through Friday in the Days fields and 8:00 and 17:00 are entered in the From Time and To fields. These instructions display Monday through Friday from 8:00 a.m. until 5:00 p.m. for the dates entered in the Effective Date and Expire Date fields.

Path: General, Add Temporary

Use this button to edit the instructions in the RTF editor.Press CTRL+S twice to save the instructions.

Only/ExceptSelect only if you want these instructions to display Only on the days checked or all days Except on the days checked.


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Creating procedural instructions for zones

The Procedures window is used to create dispatch instructions that are linked to specific zones at the site. You can create one or more pages of instructions, each page of which can be assigned to one or more zones. Instructions specified in the Procedures window override global dispatch instructions. When a zone displayed in the Zones section of the Procedures window is tripped, then the associated instructions are displayed in the Alarm Dispatch window.

Figure 61. Procedures Window

To create a new set of procedures, press CTRL+A.

PageThis field is automatically filled with a new page number and is used to specify the page of procedural dispatch instructions assigned to the zones. The value in this field is also displayed under the Page column on the Dispatch Zones window.

Continue PageUse this field to connect these instructions with another page of procedural instructions. When the site goes into alarm for this type, the page entered in this field is displayed using the Page List button on the Alarm Dispatch window.

Edit InstructionsUse this button to create the dispatch instructions. See Figure 62 on page 73.

Link ZonesClick this button to access the Dispatch Zones window and link a page of dispatch instructions to one or more zones. See Figure 64 on page 74.

Edit Call ListUse this button to add a call list to the procedures. See Figure 63 on page 73.

Path: Procedure


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Creating procedural dispatch instructions

Figure 62. RTF Editor Window, Procedures

Creating a call list for procedures

Figure 63. Call List Window, Procedures

The formatting toolbar at the top of the window enables you to display the instruction text in a variety of ways. For example you can change the font, the font size, or the color of the text.

Press CTRL+S twice or CTRL+S and ENTER to save the instructions.

Path: Procedure, Edit Instructions

PurposeUse the Call List window to create a call list for the procedures. The dispatch instructions, as well as the corresponding call list, are assigned to a zone. When that zone is tripped, this call list is displayed in the Alarm Dispatch window.

See the Creating a Call List section for more information.

Path: Procedure, Edit Call List


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Linking zones to procedures

The Dispatch Zones window is used to link one or more zones to a specific set of dispatch instructions. Linking zones to dispatch instructions informs the dispatch operator how specific types of alarm signals should be handled.

Figure 64. Dispatch Zones Window

Highlight a zone and either press the SPACEBAR, or use the option buttons to link or unlink the zone to a set of instructions.

Zones w/ Service TypeThis button displays all zones with a similar service type.

Select All ZonesUse this button to assign all zones to the same dispatch instructions.

Reset SelectionsUse this button to reset the links between zones and dispatch instructions to the last time you saved the links.

SaveUse this button to save the newly created links between the zones and dispatch instructions.

Path: Procedure, Link Zones


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Creating temporary procedural instructions

Figure 65. Procedures Window

To create temporary procedures, click Add Temporary.

Effective/Expire Date and TimeUse the fields at the top of the window to specify the days and times that the temporary instructions are effective.

Path: Procedure

Edit InstructionsUse this button to create the dispatch instructions. See Figure 62 on page 73.

Edit Call ListUse this button to add a call list to the procedures. See Figure 63 on page 73.

Press CTRL+S twice to save the temporary instructions.


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Creating a call listUse the Call List window to create a list of people or agencies to contact when an alarm is generated. Call lists are assigned to procedural instructions.

Call List window

Figure 66. Call List Window

A call list that is assigned to procedural instructions overrides a call list assigned to global instructions.

If you use permits and have multiple agencies of the same type, the agencies in your call list are displayed using a hierarchy that displays agencies with active permits before agencies with expired permits.

Press CTRL+S or ENTER to save.

Path: Procedure, Edit Call List

Table 14. Call List Window Option Information

Option Description

Premise Use this option to add the premise to the call list. The phone numbers for the premise default from the Site window.

Agency Use this option to add an agency to the call list. When the Agency Type Lookup window is displayed, select an agency type, such as Fire or Police. Based upon the selected site type, the name and number of the agency defaults from the Site Agencies window.

Installing Company Use this option to add the installing company to the call list. This option adds the name and phone number of the service company named as an installer in the Site window.

CS Contact(s) This option displays the Contact Lookup window, where you can add a specific contact or a group of specific contacts to the call list. You can select contacts and put them in any order. This option is available only when you create procedural instructions.

The CS Contact(s) button is also used to access the Contact Lookup window. This window includes radio buttons that are used to list the site, service company, installation company, and corporate account contacts for the site.

All CS Contacts This option adds all active contacts that have a CS sequence number listed in the Contact window to the call list. The contacts are added to the call list according to the CS sequence numbers defined in the Contact window.

Service Company This option adds the service company linked to the site to the call list.

Corporate Account This option adds the corporate account record linked to the site to the call list.

All Install Co. Contacts This option adds all contacts defined for the installation company linked to the site to the call list.


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All Service Co. Contacts

This option adds all contacts defined for the service company linked to the site to the call list.

All Corp Acct Contacts This option adds all contacts defined for the corporate account linked to the site to the call list.

Contact List Use this option to select contacts based on the assigned contact list. A contact list is defined on a site's Contacts window.

Clear List This option clears all contacts from the Call List window.

Move Entry Use this option to change the order of the call list.

Copy Call List This option displays the Call List Lookup window, where you can copy a call list that applies to one page of dispatch instructions to another page of dispatch instructions. For example, you can use the same call list for Burglary and Medical dispatch instructions. If you have already created a call list for Burglary, then you can copy this call list to the Medical dispatch instructions.

Call Detail Select this option to access the Call List Detail window where you can define the availability of a contact on a call list.

Phone Type This option is not currently used.

Save This option must be used to save the call list. The call list is then assigned to a page of dispatch instructions and the corresponding service type. Click on this button when you have defined your call list.

Table 14. Call List Window Option Information

Option Description


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Call List Detail window

The Call List Detail window lists the opening and closing times for the site and can also be used to define the availability of a contact on the call list. This information is used with the availability information entered in the Contact window.

For example, a contact assigned to both the Burglary call list and the Service call list might be available from Monday through Friday (as determined by the Contact window). However, you might need to specify that the contact is available only for the Service call list from 12:00p.m. to 5:00p.m. on Mondays, Wednesdays, Fridays.

Figure 67. Call List Detail Window

Effective Date/TimeYou can specify an effective date and time range for one or more contacts assigned to a specific call list.

Armed/Disarmed?You can also specify if one or more contacts should only be called if the site is armed or disarmed. Whether the system is armed or disarmed is determined by the Armed/Disarmed state of the open/close zone that has the same schedule number as the zone that is in the alarm state.

Path: Procedure, Edit Call List, Call Detail

This chapter provides information to help you create a schedule for a site, and define open/close events for that schedule.

In this chapter:

Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Creating a schedule for a site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82Adding open and close events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Chapter 5 Schedules and Supervised Monitoring


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ConceptsThe following concepts and terminology are related to intermediate dispatching


Concept Definition

Supervised Monitoring Supervised monitoring is monitoring a site with a set schedule for the days and times the site is opened (disarmed) and closed (armed).

Open/Close Events Open/close events are events that send signals to the Central Station to indicate when the site is opened (disarmed) and closed (armed). These events are created in the Event setup window and assigned to schedules in the Open/Close window.

Expected Events Expected events are events that are scheduled to occur at certain times. Open and close events and ATI events are considered expected events.

Irregular Event An irregular event is an event that occurs outside the normal site schedule. For example, a site might be scheduled to open from Monday to Friday. If the site opens on a Saturday, that opening event would be considered an irregular event.

Failed Event A failed event is an expected event that is scheduled to take place but that has not occurred. For example, a site might be scheduled to close at 6:30 p.m. If the site has not closed by 6:31, the failed event is generated by the application.

Site Schedule A site schedule, or system schedule, is a schedule that applies only to a specific site. The schedule is created only for that site and is not used by any other site. Multiple schedules can be created for a site.

Global Schedule A global schedule is a schedule that can be linked to several different sites. The schedule is created with the intention that multiple sites will use that schedule. Corporate accounts, for example, often make use of global schedules so that all offices open and close at the same time.

Chapter 5Schedules and Supervised Monitoring

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Early Event/Late Event An early open event is an event that occurs when a site opens, but opens earlier than allowed by the assigned schedule. For example, if a monitored site is scheduled to open at 0630 and opens at 0500 then MASterMind Monitoring creates an early open event for that site. Depending on how the schedule is set up, an alarm may or may not be generated.

An early close event is an event that occurs when a site closes, but closes earlier than allowed by the assigned schedule. For example if a monitored site is scheduled to close at 2100 and closes at 2000, then MASterMind Monitoring creates an early close event for that site. Depending on how the schedule is set up, an alarm might or might not be generated.

A late open is an event that occurs when a site opens, but opens later than allowed by the assigned schedule. For example, if a site is scheduled to open at 0630, but does not open until 0930. Depending on how the schedule is set up, an alarm would be generated at 0930. If you want to be notified by alarm if a site does not open on time, then a Fail To Open event should be used.

A late close event is an event that occurs when a site closes, but closes later than allowed by the assigned schedule. For example, if a site is scheduled to close at 2100 but does not close until 2300, depending on how the schedule is set up, an alarm would be generated at 2300. If you want to be notified by alarm if a site does not close on time, then a Fail To Close event needs to be used.

Early and late events will set up the next expected open or close. Special handling of these is not necessarily required from Dispatch Operators.

Fail to Open/Close events are generated by MASterMind Monitoring when it does not receive an Open/Close from the monitored site. Special handling of these alarms is required of these signals and will be discussed in the Intermediate Dispatching module.


Concept Definition


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Creating a schedule for a siteSchedules are used for those sites with supervised monitoring. Each time the site opens or closes, an event is sent to the central station. This open or close event is compared with the site’s schedule, depending on the response code assigned to the event. If the open or close event occurs within the specified parameters of the schedule, the event is logged to the event history for a site. If the open or close event does not occur or falls outside of the schedule’s parameters, an alarm can be generated for the site.

You can create the following kinds of schedules:

• Site-Specific Schedules• Temporary Schedules• Global Schedules• Holiday Schedules

Creating site-specific schedules

Figure 68. System Schedule Window

PurposeThe System Schedule window is used to create or modify a site’s schedule.

The Day Code field enables you to assign a template of default open and close times to the schedule.

The open and close times included in a schedule can occur after midnight. See Figure 69 on page 84.

This is an example for creating a site-specific system schedule. You can also create a global schedule.

Path: Schedules

Table 16. System Schedule Window Field Information

Field Description

Schedule# The number specifying the schedule for the site.

Comment A description of the schedule or other relevant information. For example, Permanent Schedule.

Early Open WindowEarly Close Window

A window of time that the site can either open or close earlier than scheduled without generating an alarm. You can specify whether an alarm is generated if the signal occurs outside the scheduled window and also assign procedural or global dispatch instructions.


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Alarm? This field specifies whether an alarm is generated when the open or close event occurs outside of the specified time window.

PageGlobal

These fields are used to assign procedures or global dispatch instructions to the schedule. These dispatch instructions override the instructions assigned to the event in the Event setup window.

Late Open WindowLate Close Window

A window of time that the site can either open or close later than scheduled without generating an alarm. You can specify whether an alarm is generated if the signal is received outside the specified period and also assign procedural or global dispatch instructions.

Fail to Open EventFail to Close Event

A code that indicates what actions, if any, should be taken if a scheduled open or close event does not occur.

In MASterMind Monitoring, a fail event generates an alarm when the site fails to open or close at the scheduled time.

When the response code value for the events entered in these fields indicates Operator Always (O), alarms are displayed in the Alarm Dispatch window when the site does not open or close.

Day Code The day code acts as a template you can use to specify default times when the site opens and closes.

One Open?One Irregular Open?

These fields default to N and are currently not in use.

Table 17. System Schedule Window Option Buttons

Field Description

Add Temporary This button is used to create one or more temporary schedules that extend over several days. When a temporary schedule is created, the dates that the schedule is valid must be specified.

Show Permanent This button is used to exit the temporary schedule and view the permanent schedule. This option button is active only when a temporary schedule is in view.

Previous Temporary This button is used to view any previous temporary schedules if more than one temporary schedule exists.

Next Temporary This button is used to view any previous temporary schedules that are more recent than the schedule selected with the Previous Temporary button if more than one temporary schedule exists.

Holidays This button is used to select and modify the schedule for all observed holidays. Assign a holiday list using this button.

Clear Days Select this option to clear the times from the days of the week fields at the bottom of the System Schedule window. Once you have selected this option, you must re-enter the correct days or use a day code you have created to enter days in these fields.

Table 16. System Schedule Window Field Information

Field Description


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Creating schedules with closing times past midnight

Figure 69. System Schedule Window, Closing Times Past Midnight

Creating temporary schedules

Temporary schedules are either system or global schedules that are in effect for only a specified period of time. Temporary schedules can be created to cover holiday or vacation schedules, or other special circumstances where the normal working hours do not apply. You can create temporary schedules using either the System Schedule window or the Global Schedule setup window.

Figure 70. System Schedule Window, Temporary Schedule

Open/Close TimesIf a site closes past midnight, you can enter the open and close times as shown in this figure.

Path: Schedule

Use the Add Temporary button to create a temporary schedule. For each temporary schedule you must specify the dates the schedule takes effect and when the temporary schedule expires in the Effective and Expires fields.

The word Temporary is displayed next to the Schedule# field.

Path for site-specific schedules: Schedules


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Adding open and close eventsUse the System Zones window to define open and close events, display all of the zones, and corresponding events for a site. The open/close events for a site are displayed in the lower half of the window.


Figure 72. Open/Close Window

PurposeThe System Zones window lists all zones and corresponding events, including open and close events that have been set up for a site.

The bottom section of the System Zones window displays the open and close information for sites that participate in supervised monitoring.

To add an open/close event for a site, highlight the open/close section of the window and then enter CTRL+A to enter Add mode. This displays the Open/Close window.

Click Yes to confirm you want to add open/close events.

Path: Zones

PurposeThe Open/Close window enables you to specify when a site opens and closes and assign a schedule to open and close events. Schedules are used for those sites with supervised monitoring, which means the central station monitors when the site opens and closes.

Path: Zones, Click in the lower tier

Press CTRL+A to add a new event for a zone with existing open/close events.

Each time an open or close signal is received, the event codes specified in the Open Event and Close Event fields tell MASterMind Monitoring what action to take. For example, the OPEN and CLOSE Verify Schedule events indicate that the application will check the open and close times on the schedule to make sure they are opening or closing at the right time.

Press ENTER to save the open/close events. A warning is displayed. See Figure 73 on page 87.


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Table 18. Open/Close Window Field Information

Field Description

Group Alarm groups are used to organize different open and close schedules for different parts of the same site. For example, a three-story building can have a different open and close schedule for each floor. You can group the alarms by floor: the first floor can be designated Alarm Group 1, the second floor Alarm Group 2, and the third floor Alarm Group 3.

Schedule # The number of the system schedule used to monitor open and close activity. The schedule number defaults to 1. This will override a global schedule. The specified schedule was created using the System Schedule window.

Global Schedule The name of the global schedule used to monitor open and close activity. The specified schedule was created using the Global Schedule setup window.

Alternate CS # The alternate central station number of a site. The alternate CS# serves to pinpoint the location of an alarm signal originating from one of a group of sites. For example, a shopping mall owner can provide a mall with Fire monitoring, and the entire mall would be assigned one CS#. However, each renter in the strip mall can opt to monitor for Burglary; each store would then be assigned an alternate CS# in addition to the CS# assigned by the mall owner. If a zone is tripped, the CS# for the entire mall is sent to the central station; however, the alternate CS# assigned to a zone pinpoints the specific store at which the burglary occurred.

Open Event (required) Use this field to either create or specify the open event for a site. Select an open event with the same response code as a close event. The open and close events are then expected events.

Close Event (required) Use this field to either create or specify the close event for a site. Select a close event with the same response code as an open event.

Comment Use this field to enter a description of the open and close schedule. For example, you can designate the open and close schedule as the Permanent Schedule.


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Figure 73. Warning Window

Figure 74. System Zones Window, Open/Close Events

When you save the open/close events in the Open/Close window, the following window is displayed advising you to check the zone status for any impact on the zone.

Path: Save changes to a system's zones

After you save the open/close events, they are displayed in the lower tier of the System Zones window.

Path: Zones


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Assigning a holiday list to a schedule

Figure 75. Holiday List Lookup Window

Figure 76. Holiday Schedule Window

If there is not a holiday schedule assigned to the site yet, the Holiday List Lookup window is displayed.

Double-click the holiday list you want to use. The Holiday Schedule window is displayed.

Create holidays and holiday lists using the Holiday and Holiday List setup windows. See the Related Setup Windows for Schedules section.

Path: Schedule, Holidays

PurposeThe Holiday Schedule window is used to designate which holidays the site observes. For each holiday, indicate the times when the site will open and close. These times can be specified by the site and override the site's system schedule.

If the Open Time and Close Time fields are blank, the system assumes the site is closed.


This chapter describes the basic tasks for dispatching alarms in MASterMind Monitoring.

In this chapter:

Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90Viewing the Alarm Buffer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Alarm Summary window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94Retrieving an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95Viewing the Alarm Dispatch window . . . . . . . . . . . . . . . . . . . . . . . . . . . 96Dispatching an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99Full clearing an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Chapter 6 Basic Dispatching


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ConceptsThe following concepts and terminology are related to basic dispatching


Concept Definition

Alarm Buffer The alarm buffer is a window that displays all systems currently in alarm status. The window is used as a managerial or supervisory tool to monitor alarm activity. Alarms can also be dispatched from the window.

By default:

• Alarms are displayed according to priority, from the highest priority to the lowest priority.

• The alarm buffer is refreshed (updated) every ten seconds.

Call Disposition A call disposition is the outcome, or result, of a call the dispatch operator makes to a site, agency, or other contacts on the call list in response to an alarm. Examples include No Answer and Contacted. Call dispositions can be logged to the event history for the site.

Operator Action Events An operator action event is an action a dispatch operator takes to resolve an alarm. Dispatched Police is an example of an operator action event.

Full Clear A full clear is an operator action that enables the dispatch operator to finalize the alarm event. Performing a full clear removes the site from alarm status and removes the alarm from the Alarm Buffer window.

Chapter 6Basic Dispatching

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Viewing the Alarm BufferThis section describes how to view the alarm buffer.

Alarm Buffer window

The Alarm Buffer window displays a list of all current alarm signals. When an alarm signal is displayed, you can highlight it and select it for processing using the Alarm Dispatch window. Use the fields and display options at the top of the Alarm Buffer window to refine the displayed list of alarm signals.

Path: Function, Alarm BufferShortcut: SHIFT+F9

Figure 77. Alarm Buffer Window

The selection criteria for viewing alarms can be based on

• A range of priorities• Whether the alarms have been delayed or partially cleared • A refresh interval. You can also determine how many seconds you want to elapse before the window

refreshes its display. The maximum amount of time is 120 seconds. If this field is left blank, it will not automatically refresh.

• Whether the alarms are currently being worked by operators• The number of alarms. Check the First 100 box to specify you only want to view the 100 rows.

Uncheck the box to view more than 100 rows.

The alarms are listed in the window based on the specified criteria. If you do not specify search criteria, then all alarms are listed. The default is to list alarms in order starting with the highest priority, the time the alarm was received.

Note: Alarms generated from different zones on the same system do not generate separate alarm events—only the highest priority will be available to the dispatch operator. However, alarms generated from separate systems at the same site do generate separate alarm events.

These display options default to their setting from the last session.


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Table 20 describes the fields on the Alarm Buffer window.

Table 20. Alarm Buffer Window Field Information

Field Description

High Priority Use the High Priority field to restrict the alarms displayed in the Alarm Buffer window. Specify the highest priority level to include in the display in this field. For example, if the entry in the High Priority field is 5, then alarms with a priority level equal to or lower than 5 (5 and any number greater than 5) are displayed. Alarms with a priority level higher than 5 (0-4) are not displayed.

The High Priority field can be used with the Low Priority field to restrict the alarm display to the range between these two fields. For example, if the entry in the High Priority field is 5 and the entry in the Low Priority field is 40, then only alarms with a priority level between 5 and 40 are displayed in the Alarm Buffer window.

Low Priority Use the Low Priority field to restrict the alarms displayed in the Alarm Buffer window. Specify the lowest priority level to include in the display in this field. For example, if the entry in the Low Priority field is 40, then alarms with a priority level equal to or higher than 40 (40 and any number lower than 40) are displayed. Alarms with a priority level lower than 40 (41 and higher.) are not displayed.

The Low Priority field can be used with the High Priority field to restrict the alarm display to the range between these two fields. For example, if the entry in the High Priority field is 5 and the entry in the Low Priority field is 40, then only alarms with a priority level between 5 and 40 will display in the Alarm Buffer window.

Corporate Account Enter a Corporate Account number in this field to display only those alarms that are related to a specific Corporate Account in the Site window.

Installer Enter an Installer number in this field to display only those alarms that are related to a specific Installer. This number is assigned in the Site window.

Agency# Enter an Agency number in this field to display only those alarms that are related to a specific Agency. If the Agency number is unknown, press the F2 key to access the Agency Lookup window. Enter search criteria in the Agency Lookup window to find the necessary agency.

This number is assigned in the Site window.

Branch# Enter a Branch number in this field to display only those alarms that are related to a specific Branch. This number is assigned in the Site window.


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Table 21 describes selected display options on the Alarm Buffer window.

Table 21. Alarm Buffer Window Selected Display Option Information

Display Option Description

Unclaimed Only Select this option to display a list of alarm signals.

This option can be used with the High Priority, Low Priority, Corporate Account, Installer, Agency# and Branch# fields to further limit the display. For example, to restrict the list of displayed alarms to only unclaimed alarms that are associated with a specific Installer, select this option and enter an Installer number in the Installer field. These will show only systems in alarm that have not been accessed.

Delayed Only Select this option to display only those alarms that have been partially cleared.

This option can be used with the High Priority, Low Priority, Corporate Account, Installer, Agency# and Branch# fields to further limit the display. For example, to restrict the list of displayed alarms to only partially cleared alarms that are associated with a specific Installer, select this option and enter an Installer number in the Installer field.

All Select this option to display all alarms except delayed alarms.

This option can be used with the High Priority, Low Priority, Corporate Account, Installer, Agency# and Branch# fields to further limit the display. For example, to restrict the list of displayed alarms to all alarms that are associated with a specific Installer, select this option and enter an Installer number in the Installer field. All alarms except delayed alarms are displayed.

Refresh Interval Use this option to specify the amount of time (in seconds) that will elapse before the window display is refreshed. The default value is 10 seconds. To extend the refresh interval time, enter a number higher than 10 in this field. Entries lower than 10 are not valid.

Exclude Worked Select this option to display only those alarms that have not had any action taken to resolve them. These are alarms that are not currently being worked from the Alarm Dispatch window.


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Alarm Summary window

Figure 78. Alarm Summary Window

The Alarm Summary window is displayed at the top of the Main Application window, replacing the Mini Alarm Buffer.

Path: Command, Alarm Summary (totals)Shortcut: F9

Table 22. Alarm Summary Window Field Information

Field Description

Active The number of systems in alarm whose priority is equal to or higher (lower number) than the specified priority.

Total The total number of active alarms in all systems for the central station not including delayed alarms. The total does not reflect CS partitions, alarm groups, dispatch locations, or anything "filtering" alarms on the mini-buffer or alarm buffer lookup for a particular operator. You can specify if this total includes all active alarms including those currently being dispatched, so not in the Alarm Buffer, or only those active alarms in the Alarm Buffer.

Unclaimed The total number of active alarms to which no dispatch activity has occurred.

Delayed The total number of alarms delayed/partially cleared by an operator.

Filtered The count of all delayed alarms where there is also a Delay Option specified for the event that generated the alarm.

Priority The total number of alarms in the alarm buffer with a certain priority.


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Retrieving an alarmTo retrieve the next alarm in the queue for dispatching, display the alarm using one of the following methods:

• Select Function, Next Alarm or press CTRL+N to retrieve the next alarm with the highest priority.• If you are using the Auto Feed Option, then the next alarm is automatically displayed when the current

alarm is cleared. For more information about the auto feed option, see the System Security module.• Select Function, Alarm Buffer or press SHIFT+F9 to display the alarm buffer. Double-click an alarm

or press ENTER to access the Alarm Dispatch window for that system.• Click on the Dispatch function button when the current site is in alarm.

When you retrieve an alarm, the site summary information is updated and the Alarm Dispatch window is displayed. Use the Alarm Dispatch window to view information about the alarm, log operator actions, and perform the actions necessary to resolve the alarm.

Note: Only one operator at a time can dispatch an alarm. The system does not allow multiple operators to dispatch the same alarm. Other operators can access the alarm, but only in the VIEW ONLY mode of the Alarm Dispatch window.


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Viewing the Alarm Dispatch windowThe Alarm Dispatch window is the center point for all alarm dispatch activity. Use the features and options in this window to perform the following:

• Process the alarm• Clear alarms• Dispatch agencies• Call contacts• View dispatch instructions• Record dispositions

Path: Dispatch

Figure 79. Alarm Dispatch Window

Call List for the site. Attached to Global Instructions or Procedures

General instructions from Site General Dispatch window

Alarm Status Bar

Event history for the last 24 hoursCall List Details linked to the highlighted member of the call list

Global or Procedural Dispatch Instructions


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Alarm Dispatch window option buttons

The Alarm Dispatch window includes the following option buttons that are used to display specific instructions in the appropriate window tier.

Figure 80. Alarm Dispatch Window Option Buttons

Table 23. Alarm Dispatch Window Option Information

Option Description

Page List Use this option to display the Relevant Dispatch Pages window. This window lists all global and procedure dispatch pages associated with the service type, site type, or site status. Double-click on the page you want to view.

The global or site call list displays in the upper-left corner of the Alarm Dispatch window. Global or procedural instructions are displayed in the lower-right corner of the Alarm Dispatch window or in a pop-up window.

Figure 81. Relevant Dispatch Pages Window

Instructions The Instructions button is used to display dispatch instructions in a movable pop-up window. The pop-up window displays the Global or Procedural dispatch instructions that are in effect for the site at the time the button is selected. Select the title bar of the pop-up window and drag the window to any location on the screen.

This button is active when you have set up the system option in MASterMind Monitoring to not show any dispatch instructions initially.

General Temp/General Perm

The General Temp button is used to display any temporary site general dispatch instructions.

The General Perm button is used to display permanent site general dispatch instructions in the upper-right corner of the Alarm Dispatch window.

This option switches between General Perm and General Temp. When General Perm is selected, the button display changes to General Temp Option.

ServCo Inst The ServCo Inst button is used to display the Service Company Dispatch Instructions window. This window includes any instructions related to the service company for the site.


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Temporary/Permanent

The Temporary button is used to display any temporary procedures that have been defined for the site.

The Permanent button is used to display the permanent global or procedural dispatch instructions and call list in the Alarm Dispatch window. The call list is displayed in the upper-left corner of the Alarm Dispatch window. Dispatch instructions display in the lower-right corner of the Alarm Dispatch window or in a pop-up window.

If Permanent is not visible, either the permanent instructions are already displayed, or they do not exist for the site.

This option switches between Permanent and Temporary. When Permanent is selected, the button display changes to Temporary.

Specific Page The Specific Page button is used to access both procedural page instructions and global page instructions. When you click on this button the following window is displayed.

Figure 82. Specific Page Window

This option is usually used when multiple alarms are received from the same site—this enables you to switch to another page of dispatch instructions for different types of alarms.

System Info/Call List This button displays the additional system information that was defined in the System Additional Information window.

Toggle between the System Info button and the Call List button to display the necessary information.

Both the system information and the call list detail display in the same middle left tier.

General Info The General Info button is used to display the site information assigned in the Site window. General information can include details about the site not specified in the instructions or any additional procedural information.

Table 23. Alarm Dispatch Window Option Information

Option Description


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Dispatching an alarmDispatch operators use the Alarm Dispatch window to:

• View the information for alarms.• Execute the dispatch instructions defined for the site and the zone.• Log operator actions to resolve alarms.• Clear alarms and remove them from the Alarm Buffer.

Calling contacts using the Call window

You will perform one or more of the following to resolve an alarm:

• Dispatch an agency to the site. • Call the site. • Call a site contact for verification or additional information.

Figure 83. Alarm Dispatch Window, Call Contact

Highlight the contact or agency and either press ENTER or double-click on the contact or agency.

The Call window is displayed. If you have an Auto Dial feature the system begins dialing the number. If you do not have Auto Dial, dial the number of the contact or agency.

The Disposition field is used to record the call disposition, or outcome, of your phone call. Click on the up arrow to display the Call Disposition lookup window of valid field entries. Press ENTER to save the call disposition to the site’s event history.

Path: Dispatch, Select a member on the call list

Note: When selecting an agency from the call list, the application pauses at the Agency General Information window if there is general information associated with that agency.

This enables the operator to read the general information before continuing with dispatch. You can click Resume Dispatch or press ENTER to display the Call window and continue to call the agency and then record a call disposition.


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Figure 84. Operator Action Window

When Contacted is entered in the call disposition, the Operator Action window automatically displays if the disposition has been set up to show the window. Use this window to log an operator action and press ENTER to save.

When a contact is reached, a blue phone is displayed at the right of the phone number in the Alarm Dispatch window. If the contact is not contacted when called, a black phone is displayed in the window.

Path: From previous figureShortcut: ALT+F8

Table 24. Operator Action Window Field Information

Field Description

Reference ID Enter an identification name or number for the agency contact that authorized an operator action. This entry could be a badge number that identifies the contact. The ID is logged in the site’s event history. For an agency, this field can be used to log the badge# of the dispatcher contacted.

Event Use this field to enter the operator action event that is recorded in the site’s event history in response to an alarm. For example, you might select the operator action of Dispatch Police or Dispatch Fire.

Comment Use the Comment field to enter any necessary information about the operator actions. Comments are recorded as part of the event history.

Full Clear? Use this field to specify whether the alarm is fully cleared and no further operator actions are required. A full clear removes a site from alarm status.

Delay Minutes Use this field to delay an alarm signal after it has been received by the Central Station and partially cleared by an operator. For example, an operator can dispatch police in response to a burglary, but might be unable to reach any other contacts. The operator can then assign a lower priority to the alarm signal, and delay the alarm signal to attend to higher-priority alarms. At the end of the specified number of minutes, the alarm signal is displayed again.

New Priority Use this field to change the alarm priority of an event when partially clearing it.

Disposition Use this field to record the outcome of the alarm. The value in this field can be changed in the event history.

Suppress Minutes Use this field to specify the number of minutes that you want new alarms for the current zone in alarm blocked.

Suppress All Zones? Use this field to specify whether new alarms are blocked for all zones at the site currently in alarm or just new alarms for the specific zone currently in alarm.

Y - New alarms are blocked for all zones at the site.

N - New alarms are blocked only for the zone currently in alarm.


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Full clearing an alarmWhen the alarm has been completely resolved, the dispatch operator can clear the alarm from the Alarm Dispatch window. When an alarm is fully cleared, it is removed from the Alarm Buffer.

Use the following steps to full clear an alarm.

1. While the Alarm Dispatch window is displayed, use the shortcut ALT+F8 to display the Operator Action window.

2. Either enter a Full Clear event or in the Full Clear? field, enter Y to indicate you are fully clearing the alarm. The following Confirmation window is displayed:

Figure 85. Confirmation Window for Full Clear

3. When you select Yes, the alarm is cleared and the operator action is recorded to the site’s event history. If you select Cancel, you are returned to the Operator Action window.

The operator action event can be set to full clear by default.


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Event History window

The Event History window is used to view the alarm activity for a site.

Figure 86. Event History Window

All site activity is displayed, including alarm events, open and close events, operator actions, operator comments, and the expiration date and time for system tests.

For example, you can display all alarms for a site that were generated within a specific time frame. You can also review the operator actions taken in response to these alarms.

Service TypeUse this field to display event history for a specific service type.

Path: History

The following display options are available in the top level of the window

Group by CS# – Use the option to view a site’s event history for the central station account number of the current system. In order to use the Group By options, the Alarm Incidents option cannot be selected.

Group by Site – This option enables you to display the event history for all systems assigned to the selected site. In order to use the Group By options, the Alarm Incidents option should not be selected.

Alarm Incidents – This display option shows alarm events, open and close events, operator actions, operator comments, and the expiration date/time for system tests in the lower tier for the alarm selected in the top tier. All recorded activity is displayed in the lower tier as shown in Figure 87 on page 103,.

Log Order – This option enables you to reverse the order of the alarm display and display alarms, operator actions, and call dispositions together as they occur.


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Figure 87. Event History Window, Alarm Incidents and Log Order Options

Adding comments to the Event History

You can use the Event History Comment window to add comments to a site’s event history. For example, you can go back and add additional information about dispatching a certain alarm after it has already been fully cleared, but it will not be associated with a specific alarm.

Figure 88. Event History Comment Window

The top tier of the window lists the event details, including the type of event. These are separated by the unique alarm incident.

All actions performed on the highlighted alarm are displayed in the lower tier.

Path: History

PurposeUse this window to add comments to a site’s event history. Operators can manually select a commonly used message to default in the comment field.

Press ENTER to save the message. The comment is then displayed in the Event History window for the event.

Path: Function, Event History CommentShortcut: CTRL+H


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Figure 89. Event History Window with Comment

Alarm Incident Lookup window

Use this window to find alarm incidents based on the Incident, Agency Reference, or Agency number.


The comment is displayed in the Event History window.

If a site is no longer in alarm, you can view the comments by unchecking the Alarm Incidents box.

Path: History

You can find an incident# for an alarm in the Event History window.

Use the scroll bar in the upper tier to scroll to the right and view the incident#.

Change DispositionUse this button after an alarm has been fully cleared to reflect a change in the alarm status. For more information on changing the disposition of an alarm, refer to the Reference module in the MASterMind Monitoring Guide to Implementation workbook.

Path: History


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Figure 91. Alarm Incident Lookup Window

Operators can select the alarm from the Alarm Buffer window and display it in the Alarm Dispatch window in order to record dispositions and other information related to the signal. All recorded information is added to the site’s event history.

Once you select the incident from this window, the site will be displayed in the site summary banner.

Path: Function, Lookups, Alarm Incident


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This chapter provides instructions for intermediate-level functions of dispatching alarms in MASterMind Monitoring.

In this chapter:

Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108Processing expected events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109Viewing zone status and expected events . . . . . . . . . . . . . . . . . . . . . . . 113Using the partial clear and delay features . . . . . . . . . . . . . . . . . . . . . . 115Restoring zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116Placing accounts on and off test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117Using follow up requests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127Ignore New Signals option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Chapter 7 Intermediate Dispatching


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ConceptsThe following concepts and terminology are related to intermediate dispatching


Concept Definition

Expected Events An expected event is an event that has been planned to occur within a specified time. For example, you might create open and close events that send signals to the central station when the site is opened (disarmed) and closed (armed). These events are assigned to schedules in the Open/Close window. Additionally, timer tests and restores that are expected from a site’s panel are considered expected events.

Partial Clear A partial clear is an operator action that enables you to put an alarm on hold. When you partially clear an alarm, you will assign it a lower priority and specify a number of minutes that the alarm is displayed. This will enable you to attend to higher priority alarms until the initial alarm can be fully cleared.

Delay minutes refers to the duration of time that will elapse before a partially cleared alarm is displayed again in the All queue of the Alarm Buffer window. When an alarm is delayed, it can only be accessed from the Alarm Buffer window when you use the Delay Only button.

Alarm Disposition The alarm disposition is the outcome or result of the alarm. Examples include Real Alarm, False Alarm, or Confirmed Alarm. The disposition is logged to history and can also be changed in history.

System Test A system test is a way to generate alarms in order to test the system readiness. A system test does not cause the site to go into alarm. You can test either a list of zones or the entire system. You can also specify the duration of the system test. Once the test is finished, any subsequent alarms generated by the site cause the site to go into alarm.

Restores A restore, also referred to as a restoral, is an event sent by the panel to indicate that a tripped zone has now been reset to its previous state. Any zone can require a restore. For example, you might assign a restore to a zone that corresponds to a smoke detector. Once a fire alarm has been sent, that smoke detector might then need to be manually reset before the fire alarm can be fully cleared. When the smoke detector is reset, a restore event is sent to the Central Station.

A restore is an expected event. If a zone is set to require a restore and the restore is not received, MASterMind Monitoring generates an alarm.

Chapter 7Intermediate Dispatching

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Processing expected eventsThe following section describes how to process expected events.

Schedule View window

Use the Schedule View window to change a site's open and close events for up to eight days on the current schedule. If a site is planning on an irregular opening or closing schedule for more than eight days, you should then create a temporary schedule for that site.

Figure 92. Schedule View Window, Changing a Schedule

The next expected open event is shown at the top of the window.

The middle tier includes the schedule for up to 8 days.

The bottom tier is used to display a specific date and the scheduled opening and closing times for that date and the function buttons that provide shortcuts to frequently used scheduling procedures without accessing the System Schedule window.

Path: Dispatch, Action, View ScheduleShortcut: Dispatch, CTRL+W

To change a date and time on a schedule, highlight the date and time using the arrow keys and press ENTER. The fields at the bottom of the window are displayed.

Press ENTER to save the schedule change. The Schedule View window is updated with the changed open/close time and expected event.


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Figure 93. Schedule View Window

For example, in the previous figure a new open time that is earlier than the present time was entered. After the change was saved, the next expected event changes to the close event for the day.

An expected event is created and can be viewed in the Zone Status window.

Path: Dispatch, Action, View ScheduleShortcut: Dispatch, CTRL+W

Table 26. Schedule View Option Information

Option Description

In/Out Open Use this button when an expected open event has not occurred and the site calls in to inform you that they are opening at that time. The Open time in the View Schedule window changes to reflect the current time and the Get Closing Time window is displayed to request any changes in the closing time for the site.

Open for the Day Use this window when the site intends to remain open, or have personnel remain at the site to perform such tasks as inventory, to clear the expected close event for that day and the expected open event for the following day. These two fields are cleared in the View Schedule window and the next expected event is the close event for the following day.

No Open Today Use this button when the site will remain closed for the entire day. The open and close events for the day are cleared and the next expected event is the open for the following day.

Will Open Later Use this button when the site plans on opening at a time that is later than the expected opening time but that is also not the current time. When the Get Opening Time window is displayed, enter the new time. The Open field is changed to reflect the new opening time and the Close field is unchanged.

No Close Today Use this button when the site does not plan to close. The expected close event for the current day and the expected open event for the following day are cleared. The next expected event is the close event for the following day.

Will Close Later Use this button when the site plans on staying open later than scheduled. When the Get Closing Time window is displayed, enter the new closing time. The Close field is updated with the new time.

OK Open/Closed Today Use these buttons to override the open and close times for the site.


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Handling Fail to Open and Fail to Close events

You can use the Will Open Later or Will Close Later buttons to process alarms generated when a site does not open or close as scheduled.

Use the following steps when a fail to open or fail to close event occurs:

Step one - Display the Schedule View window

Figure 94. Schedule View Window, Will Close Later

From the Alarm Dispatch window, access the Schedule View window from the Action menu.

Click either the Change Next Open, OK Open, OK Close, or OK Open/Change Next Close buttons. In this example, a Fail to Close was received so Change Next Open is used.

Enter the date and the new time that the site will either open or close.

Press ENTER.

It is important to enter the new open or close time in the Schedule View window; otherwise, the alarm cannot be cleared.

If the next open or close time remains the same as scheduled, select either OK Open or OK Close to full clear the alarm without having to enter a new open/close time.

Path: Dispatch


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Step two - Verify new time and Full Clear alarm


Timer tests

Figure 96. Automatic Timer Tests

The Schedule View window is displayed again with the new open or close time. Verify that the new time is correct.

The Operator Action window is also displayed with FC displayed in the Event field. Press ENTER to clear the alarm.


Timer tests are also expected events. If the test does not occur and a No Timer Test alarm is generated, you should clear the alarm using the NOTT operator action rather than a full clear. A full clear response to the alarm prevents the next expected timer test from being generated. Instead, use the NOTT operator action to clear a No Timer Test alarm so that the next scheduled timer test will occur.

Path: When a timer test is received, Dispatch, ALT+F8, Enter NOTT in the Event field, ENTER

Use the Automatic Timer Test window to set up the next timer test. The values default to the settings defined on the System window.


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Viewing zone status and expected events

Zone Status window

Figure 97. Zone Status Window, Timer Test

PurposeThe Zone Status window is used to view the current zone statuses on a system.

The lower tier of the Zone Status window displays expected events based on the schedule. Expected events are open and close events, restorals, timer tests, and tests. Timer Test events are set up for a site in the System window.

Path: Status

The upper tier of the Zone Status window displays the following:

GroupDisplays the group to which the zone is assigned.

ZoneDisplays all zones and all open and close zones.

StatusProvides information about the current zone status using the following:

• OOS - This column indicates whether the zone is currently out of service.

• OT - This column indicates whether the zone is currently on test.

• AS - This column indicates whether alarm suppression for the zone is currently being used.

TripsTracks the number of times an open and close zone has been tripped since it went into alarm.

ChangedDisplays the date and time that the status for the zone changed. The change date in the Zone Status window is updated when the dispatch operator clears the trip count using either a full clear operator action or when the operator restores the zone using the Zone Restoral window. The Zone Status window uses the date format specified in the Regional Settings option on your workstation as the default.

User NameProvides information about who armed or disarmed the system with the date and time.


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Table 27 describes the buttons on the Zone Status window.

Table 27. Zone Status Option Button Information

Option Description

Refresh This button updates the displayed zone status information with the current status of the zone.

Off Normal Zones/All Zones

This button displays either zones that are not in the normal state such as O/C zones, points with a trip count, points in alarm, points in trouble state, bypassed points, armed or disarmed points or all zones for the site. MASterMind Monitoring saves the last setting of the Off Normal Zones/All Zones button when you exit the window. When you open the Zone Status window again, MASterMind Monitoring uses the last setting to display the window.

Clear Zone Status/Expected Events

This option button enables you to manually reset zones by setting the zone to normal and resetting the zone trip counter to zero (0).

When you click on the Clear Zone Status button, the following window is displayed requesting confirmation that the zone should be cleared. To clear the zone, click Yes.

Figure 98. Confirmation Clear Window


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Using the partial clear and delay featuresA partially cleared alarm has had some initial action taken to resolve it, but is not removed from alarm status. Partially clearing the alarm delays the alarm and lowers its priority. Delayed alarms can be accessed from the Alarm Buffer window using the Delay Only button.

When you lower the priority of an alarm, you can then work on other alarms with a higher priority. For example, you can work on a high priority alarm such as a fire by dispatching the fire department and then partially clear the alarm. This will lower the priority of the fire alarm enabling you to work on another alarm.

Partially clearing an alarm

To partially clear an alarm, respond to the alarm in the Alarm Dispatch window and then enter a disposition in the Call window or press ALT+F8. When the Contacted disposition is selected, the Operator Action window is displayed. For detailed information on how to full clear an alarm, refer to the Basic Dispatching module.


Figure 100. Confirmation Window

Enter the partial clear code in the event field and press TAB. New Priority is the priority assigned to the alarm.

Delay Minutes enables you to specify the number of minutes the alarm is removed from the alarm buffer. The alarm can then only be accessed from the Delayed Only display on the Alarm Buffer window.

You can also delay or assign a new priority to an alarm using the New Priority field on the Operator Action window. To delay an alarm, specify a new value in the Delay Minutes field.

Path: ALT+F8

Click Yes to partially clear the alarm. When the alarm is partially cleared, the status of the alarm in the Alarm Dispatch window is changed and the event is removed from the mini alarm buffer.


After you press ENTER to save the information in the Operator Action window, the Confirmation window is displayed to verify that you want to partially clear the alarm.


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Restoring zonesAfter a dispatch operator clears an alarm from a zone that requires a restore, MASterMind Monitoring expects confirmation that the zone has been restored. If the application does not receive the restore within the specified time, a late restore alarm is generated. The late restore alarm is displayed in the Alarm Buffer window. Any zone can require a restore event.

Zone Restorals window

The Zone Restorals window is displayed only when a zone or zones needs to be restored at the time the operator fully clears the alarm and the feature is turned on. The operator can contact the site to request the restoral. Restoring the zone could require actions such as returning a fire alarm to the armed position or closing a door left open.

You can use the Zone Restorals window to delay the expected restore event for a specified amount of time, or you can clear the restore event. If you delay the restoral, MASterMind Monitoring sets up an expected event for the delayed restoral. The expected event for the restore is displayed in the Zone Status window. If that event is not received, a Late Restoral signal is generated.

Figure 101. Zone Restorals Window

Delay AllThis button enables you to delay the restore event for the amount of time specified in the Expected field. When the restoral is delayed, a d is displayed next to the zone.

Clear AllThis button enables you to clear the restore event so that it is no longer expected. A c is displayed next to the zone when it is cleared.

Deselect AllThis button enables you to clear all zones that have been previously assigned the Delay option.

Use the SPACEBAR to toggle between the Delay All, Deselect All, and Clear All buttons.

When you have specified how you want to process the restore event, press ENTER to save.

Path: Full clear an alarm that requires a restore


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Placing accounts on and off testThe service technician can test the alarm system to make sure it is functioning properly and that the application is receiving signals properly. During testing, the site can generate signals; however the test signals do not cause the site to go into alarm.

Selecting a system for the test


If the site has more than one system, the System Lookup window is initially displayed when you access the System Test window. You can put one or more systems on test. Use the System Lookup window to specify the systems that are tested.

Click Clear Selections to remove the systems from testing.

Path: Test

Use one of the following methods to test a system:

• Highlight the system and press the SPACEBAR.

• Highlight the system and click the Select System button.

• Highlight the system and press ALT+A, and then press ENTER.

• To test all systems, click the Select All button.

A check mark is displayed next to all systems that have been selected for testing.


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Testing all system zones

The System Test window is used to place a system on test, extend a system test, or clear the test. Technicians can initiate a system test when an alarm system is installed to test the panel's ability to send signals.

Figure 103. System Test Window

The Contact field is activated after you enter a valid PIN in the Verify PIN window, the Contact field on the System Test window is filled by the contact name associated with the PIN.

When a PIN is required for a system test and a valid PIN is not entered, the test window is automatically closed.

When the system is put on test, the test status is displayed in the Site Summary window. If all zones were placed on test, the test status is ON TEST. If a set of zones were placed on test, the test status is ON TEST(P) and if zones were placed on test by service type, the test status is ON TEST(S).

Path: Test

Table 28. System Test Zones Window Field Information

Field Description

Test Category Use this field to specify the system test category. For example, you could have a panel test that tests all zones or you could have a line test that tests only certain zones.

Effective Date/Time This field is used to specify the date and time that the system test begins. The default values are the current date and time.

Expire Date/Time Use this field to specify the date and time that the system test will end.

To test all zones in the system, make sure the All Zones option is selected. It is selected by default.


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On Test By All Zones - If you want to test all zones, make sure this option is selected. It is selected by default.

List of Zones - If you do not want to test all zones, select this option. You can then use the Edit Zone List option button to create a list of zones to test.

Service Types - Select this option to place systems on test by event codes that have certain service types. See the Testing zones by event service type section for more information.

Except Service Types - Select this option to place all service types except the specific type you enter in the Service Types field.

Service Types The type of service determines which zones are placed on test. Service types are usually assigned to events such as Fire, Burglary, Medical, or Panic. Zones assigned to an event with the selected service type are listed.

An entry in this field lists all zones attached to the event with the service type in the bottom tier of the System Test window.

Comment Use this field to enter a description of the test. This comment is logged to the site's event history.

Table 29. System Test Window Option Information

Option Description

Edit Zone List This option button displays the System Test Zones window. Use this window to create the list of zones to test. This button is only enabled if the List of Zones options is selected.

Clear Test This option button enables you to clear, or end, the system test.

Extend Test This option button displays the Extend Test window. Use this window to extend the system test for a specific number of minutes.

Display History This option button takes you to the System Test History window. Use this window to view the history of signals generated by the system that is currently on test.

Table 28. System Test Zones Window Field Information

Field Description


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Viewing systems on test

This section describes how to view systems on test.

On Test Lookup window

Figure 104. On Test Lookup Window

Site Summary window


PurposeUse this window to search for sites currently on test.

Enter search criteria in the fields at the top of the On Test Lookup window or press ENTER to view all systems on test.

The On Test Lookup window also displays information related to sites on test.

Path: Function, Lookups, On Test

Highlight and select an entry from this list to access the System Test window.

ON TEST is displayed in the Site Summary window for sites with a system on test.

Path: Function, Lookups, On Test, Select a Site


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System Test History window

Figure 106. System Test History Window

Testing individual zones

Use the following steps to test individual zones instead of all zones at a site.

• Step one - System Test Zones window• Step two - Select List of Zones option• Step three - Save the test

Step one - System Test Zones window

There are three methods you can use to select individual zones for testing:

• Selecting zones by zone#• Selecting zones by service type• Selecting zones by service type account zones

PurposeThe System Test History window displays the signals generated by a system that is currently on test or that is scheduled for testing. These signals are also logged to the site’s event history. You can use this window to check the progress of the test and the outcome of tests performed on specific zones.

Path: Test, Display History


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Selecting zones by zone#

Figure 107. System Test Zones Window

PurposeUse this window to create a list of zones you want tested.

To create a zone list, highlight the zone and click the Move button. The zone is moved to the top portion of the window. You can also use your mouse to drag and drop the zone to the top portion of the window.

The System Test Zones window displays the event and description associated with the alarm zone state for that zone specified on the Points window.

Path: Test, Edit Zone List

Press ENTER to save the zone list. The System Test window is updated with the list of zones.


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Selecting zones by service type

Figure 108. System Test Zones Window

Figure 109. Service Types Lookup Window

Select the specific zones you want to test or you can select all the zones of a specific service type by clicking the Service Types button. The Service Types button displays the Service Type Lookup window.

Path: Test, Edit Zone List

PurposeThe Service Type window enables you to select all zones assigned to a specific type for the test.



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Selecting zones by service type account zones

Figure 110. System Test Zones Window, Add Zone

List STA Zones?Check this box to display all system type account zones for the site.

Highlight the system type account zones you want to test in the lower tier and use the Move button to select them.

Path: Test, Edit Zone List, Check List STA Zones


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Step two - Select List of Zones option


Step three - Save the test

Figure 112. System Test Window, Saving the Test

To test individual zones, uncheck the All Zones box and click on the Edit Zone List button.

Click the Edit Zone List button to display the System Test Zones window.

Path: Test

The individual zones you selected are displayed in the System Test window.

Press ENTER to save and start the test.

Path: Test


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Testing zones by event service type

You can place systems on test by event codes that have certain service types. This means that you do not need to define the zone for the site to place certain event codes on test. For example, if you are using template accounts, you can place all burglary events on test instead of placing an entire system on test. On the System Test window, you can specify which system types to include and exclude. To place zones on test by service type using a list of zones, select the List of Zones option and select the zones using Edit Zone List.

For example, if you want to ONLY place burglary and fire service types on test, select the Service Types option, and then use the Service Type Lookup window from the Service Types field to select the Burg and Fire service types.

Figure 113. System Test Window, Service Types

Use the SPACEBAR or buttons at the bottom of the window to select the service types you want to place on test. A checkmark is displayed next to each selected service type. Press ENTER to save the selections.


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Using follow up requestsA follow-up is an event that displays in the Alarm Buffer at the assigned priority, date and time. You can use follow-up requests to set up an expected event for the site. You can use these expected events to remind the central station to call the site back, or the site will be calling the central station back, after an alarm is dispatched. You also might want to create follow-up requests assigning all data entry tasks to a certain alarm queue, where the data entry employees are only able to access these follow-up events. You can use the versatility of this feature to accomplish various requirements for your company.

Perform the following steps to create a follow up request:

• Step one - Add follow up requests• Step two - View follow ups• Step three - Access the alarm• Step four - Clear the follow-up• Step five - View the follow-up in event history

Step one - Add follow up requests

Figure 114. Follow up Request Window

If there are no follow-up requests currently saved for this site, the Follow-up Request window is displayed. If there are saved follow-ups for this site, click Add in the Follow-up Requests window to display the Follow-up Request window.

Follow-up EventEnter the follow-up event.

Follow-up Date/TimeEnter the date and time you want this follow-up event to display in the alarm buffer.

CommentEnter an additional description of this follow-up event. These comments are partially displayed in the title bar of the Alarm Dispatch window and fully display in the blue text in Event History.

Path: Function, Follow-up, Add Shortcut: CTRL+O, Add

Press ENTER to save. Click Yes to confirm.The follow-up is displayed in the Follow-up Requests window.


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Follow-up Requests window

Figure 115. Follow Up Requests Window

PurposeThis window displays all follow-ups created for the site.

You can select a follow-up to modify it.

Click Add to create a new follow-up event.

Click Delete to delete the follow-up event.



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Step two - View follow ups

You can view follow-up requests assigned to sites using the Site Lookup, Follow-Up Lookup, Site Summary, and Zone Status windows.

Site Lookup window

Figure 116. Site Lookup Window

Follow-Up Lookup window

Figure 117. Follow-Up Lookup Window

Followup EventThis field enables you to enter a follow up event. All sites with a follow-up event assigned to it are displayed.


PurposeUse this window to search for follow-ups. Optionally, you can display sites with follow-ups based on CS# or Event.

Path: Function, Lookups, Follow Up


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Site Summary window


Zone Status window

Figure 119. Zone Status Window

PurposeYou can also see that a site has a follow-up assigned to it in the Site Summary window.

Path: F4, Select a site

PurposeYou can see that a site has a follow-up assigned to it in the Zone Status window.

Path: Status


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Step three - Access the alarm

Figure 120. Alarm Buffer Window

Step four - Clear the follow-up


After the date and time for the event expires, it shows up in the Alarm Buffer window.

When the user double-clicks on the follow-up event in the Alarm Buffer, the Alarm Dispatch window is displayed.

Path: Function, Alarm BufferShortcut: SHIFT+F9

With the Alarm Dispatch window displayed, press ALT+F8 to display the Operator Action window.

Use the Operator Action window to handle and clear the follow-up event.

To full clear the event, enter a full clear event in the Event field and press ENTER.



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Step five - View the follow-up in event history


You can view the steps performed by the operator on the follow-up event in the Event History window.

Highlight the follow-up event in the upper tier and view the details in the lower tier.

Path: History


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Ignore New Signals optionPath: Action, Ignore New Signals

Use the Ignore New Signals option on the Action menu to stop MASterMind Monitoring from checking for new signals when a runaway condition is present. Then an operator can continue dispatching without having to constantly click OK in the Change of Status message window.

Status change box

The Ignore New Signals check box has been added to the Account Change window. When you check this box, the Account Change warning message is no longer displayed when another signal comes in for the site, but it still writes the change to history.

Figure 123. Warning Window


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This chapter provides information to help you create jobs and actions in MASterMind Monitoring for combined databases or create jobs in a standalone environment.

In this chapter:

Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136Jobs in a combined database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137Jobs for a standalone database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

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ConceptsThe following concepts and terminology are related to jobs and actions:


Concept Definition

Jobs Jobs in MASterMind Monitoring are duties you perform for sites. You can create jobs in MASterMind Monitoring and manage them in MASterMind Business. The jobs are assigned to employees and updated as the service technician or guard completes the job.

Actions Employee actions are activities initiated by you that affect a site. You can create actions in MASterMind Monitoring and manage them in MASterMind Business. Actions can be scheduled and tracked, and are used to handle customer issues, such as service calls, and other customer service requests.

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Jobs in a combined databaseThis section describes creating jobs and actions in MASterMind Monitoring for a combined database with MASterMind Business.

Creating jobs in MASterMind Monitoring

MASterMind Monitoring has the capability to create jobs that can be viewed and maintained in MASterMind Business. Once the monitoring software creates the job, you use MASterMind Business to assign, maintain, track, and bill the job.

Overview of creating a job

Use the following steps for creating a job in MASterMind Monitoring:

• Step one: Use jobs from the Site Summary window• Step two: Use Add Job from the Open Jobs Summary window• Step three: Enter job information at the Job Add window• Step four: Review the new job in the Open Job Summary window

Step one: Use jobs from the Site Summary window

Figure 124. MASterMind Monitoring Jobs Button

JobsWhen site summary information is displayed, clicking the Jobs function button at the bottom of the MASterMind Monitoring desktop displays the Open Job Summary window. See Figure 125 on page 138.

Path: Select Site


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Step two: Use Add Job from the Open Jobs Summary window

Figure 125. MASterMind Monitoring Add Job Button

Jobs InformationAn overview for open jobs is shown in the upper tier of the Open Jobs Summary window. Closed jobs are also displayed depending on the setup. Use this option to enter the number of days you want closed jobs to appear in this window.

The lower tier shows corresponding job details.

Add JobNew service jobs are created in MASterMind Monitoring using the Job window.

Path: Jobs

Click to display the Job window.

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Step three: Enter job information at the Job Add window

Figure 126. MASterMind Monitoring Job Add Window

MASterMind Monitoring’s Job window is used similarly to the MASterMind Business Service Job window.

Values entered in the Job window’s fields are displayed in the corresponding fields in the MASterMind Business Service Job window.

Job TypeThe type of job that you want to create.

Job RequestThe reason the customer is requesting service.

Requested ByThe person requesting service for the site.

Problem DiagnosisThe operator's assessment of the problem.

CommentThis comment is displayed in the Job Summary window.

CommitmentThe date and time that the customer wants the job to be performed. This entry does not schedule the job with an employee.

Path: From previous step

Press ENTER to save your changes and return to the Open Job Summary window.


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Step four: Review the new job in the Open Job Summary window

Figure 127. MASterMind Monitoring Open Job Summary Window

Once you create a job in MASterMind Monitoring, the job information is updated in MASterMind Business where you maintain the job.

The Open Job Summary window displays all Open, Scheduled and Assigned jobs.

Press CTRL+F to refresh the window and display new jobs.

Path: From previous step, or Jobs

Use this button to print a ticket with details for this job.

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Creating a job from a MASterMind Monitoring event

You can set up MASterMind Monitoring process options so that when a specific event is received, a job is automatically created.

Figure 128. Job Created From a MASterMind Monitoring Event


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MASterMind Business: Viewing a job created by MASterMind Monitoring

The next topics describe:

• Job look up in MASterMind Business• Job edited in MASterMind Business

Job look up in MASterMind Business

You can look up jobs in MASterMind Business using either of the ways shown in Figure 129 or Figure 130.

Figure 129. Looking Up a Job Using the Job Lookup Window in MASterMind Business

Figure 130. Looking Up a Job Using the Job Queue Window in MASterMind Business

MASterMind Business jobs require a billing customer and service customer.

The customer associated with the job is displayed.

Double click on the job. MASterMind displays the job details in the Job Summary window, as shown in Figure 131.

Path: Function, Job, Job Lookup

PurposeUse this window to display jobs that meet the search criteria entered in the fields.

Use the scroll bar at the bottom of the window to view additional job information.

Double-click on the job. MASterMind displays the job’s details in the Job Summary window, as shown in Figure 131.

Path: Function, Job, Job QueueShortcut: CTRL+SHIFT+J

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Job edited in MASterMind Business

Figure 131. MASterMind Business Job Summary Window for Job Created in Monitoring

PurposeThe information entered in MASterMind Monitoring's Job window is displayed in the MASterMind Business Job Summary window.

Editing the JobUse Edit Job on the Job Summary window to specify job information.


Note: Refer to the Completing a Service Job module for instructions about completing the job in MASterMind Business.


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Creating actions in MASterMind Monitoring

You can create employee actions in MASterMind Monitoring and view them in MASterMind Business. Once the monitoring software creates the action, you use MASterMind Business to maintain and complete the employee action.

Overview of creating an action

Use the following steps to create a new action in MASterMind Monitoring:

• Step one: Use Add Action from the Open Action Summary window• Step two: Enter action details in the Employee Action window• Step three: Review the new action in the Open Action Summary window

Step one: Use Add Action from the Open Action Summary window

Figure 132. MASterMind Monitoring Open Action Summary Window

The upper section shows all current open actions for the site.

Add ActionUse this option to create an action for this site. The Employee Action window is displayed. A site must first be displayed in the Site Summary window.

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Step two: Enter action details in the Employee Action window

Figure 133. MASterMind Monitoring Employee Action Window

Step three: Review the new action in the Open Action Summary window

Figure 134. MASterMind Monitoring Open Action Summary Window

PurposeUse this window to create employee actions.

ActionSpecify the action that you are creating.

Due Date/Expire DateMASterMind can automatically calculate this date, depending on your setup; however, you can manually change it.

AssignedSpecify the employee to whom the action is being assigned. This action is displayed in the assigned employee's action queue.

Press ENTER to save the information and display the Open Action Summary window. Press ESC and display the Open Action Summary window again to view the new action.


PurposeView all open employee actions and their related information for a site.

Press CTRL+F to refresh this window and display new actions.



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MASterMind Business: Viewing an action created in MASterMind Monitoring

The next topics describe:

• Action look up in MASterMind Business• Work action in MASterMind Business

Action look up in MASterMind Business

Figure 135. Looking Up an Action Using the Action Queue Window in MASterMind Business

Work action in MASterMind Business

Figure 136. MASterMind Business Action History Window

PurposeUse the search fields at the top of the window to display the necessary actions.

Double-click on the action line. MASterMind displays the action details in the Action History window, as shown in Figure 136 on page 146.

Path: Function, Action, Action QueueShortcut: CTRL+Q

PurposeIn this window, you can call a customer, add comments, add another action to this customer, close an action or access the next employee action in the action queue.


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Call the customer using the Action History window

Figure 137. Call Customer in Action History Window in MASterMind Business

Use Call Customer to display the dialog box shown.

Select Action to link the comments you enter regarding the call to the action highlighted in the Action History window.

The Call Customer window is displayed.



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Enter information in the Call Customer window

Figure 138. MASterMind Business Call Customer Window

PurposeDouble-click on a phone number in the upper tier to display the fields and corresponding information at the bottom of the window.

Call DispositionCall dispositions indicate the outcome of your attempts to contact a customer.

Contact DispositionContact dispositions indicate the outcome of the conversations you have with customers.

Employee#Specifies the employee who called the customer.

CommentSpecifies any remarks pertaining to the phone call.

Press ENTER to save the new action and return to the Action History window.

Press ESC if you do not want to create a new action.


Note: Call and contact dispositions can also cause another action to be created as a result of a specific outcome.

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View new action in Action History window

Figure 139. Closed Action and New Action in Action History Window

PurposeActions with an open status are listed on the top portion of the window. All of the site's actions, including those with an open status, are listed on the bottom portion of the window.

Comments that are recorded for an action are only displayed if they have a contact disposition assigned to them.



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Dispatching alarms from MASterMind Business

Figure 140. Monitoring Summary Window

Figure 141. Alarm Dispatch Window

When you are logged into both MASterMind Monitoring and MASterMind Business, you can use the Dispatch button on the Monitoring Summary window to maximize the monitoring application and display the Alarm Dispatch window for the selected system.

Path: Monitoring

Path: Dispatch

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Jobs for a standalone databaseThis section describes jobs for a standalone database.

Creating a standalone jobYou can create new jobs in the Dispatch Job window.

Dispatch Job window

Figure 142. Dispatch Job - New Window

Job RequestEnter the type of job requested by the site. Job types can be found in the Job Request Lookup window. Press F2 to access the lookup window.

CommitmentEnter the date and time period during which the job is performed.

CommentEnter any additional information that might be necessary and that is related to the job. Any comments in the field when the job status is changed to Completed are logged to the event history along with the event.

Path: Jobs


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Viewing jobsThis section describes how to view jobs.

Job Lookup windowThe Job Lookup window is used to search the database for an existing service job. Use the search criteria fields at the top of the window to refine the search. The Job Lookup window displays all service jobs that match the search criteria.

Figure 143. Job Lookup Window

Figure 144. Dispatch Job Window

To search for an existing job, enter search criteria in one or more of the search fields at the top of the window and press ENTER. When the job is found in the database, you can highlight the job and press ENTER to display the current information for the job. O (Open) is automatically displayed in the Statuses field when the window is displayed. To search for a job, you must specify at least one other search criteria in one of the other fields.

The Job Lookup window is the only window that displays completed jobs.

Path: Function, Lookups, JobsShortcut: CTRL+J

Use the option buttons to work the job. Descriptions of the buttons are on the following page.


To display information about an existing job, highlight the job in the window and press ENTER. The Dispatch Job window is displayed with the current job information.

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Option buttons for the Dispatch Job Window

Unassigned jobs pending

Unassigned jobs pending may be displayed in the Alarm Summary window. These are jobs that have not been assigned to an employee yet.

Figure 145. Alarm Summary

Jobs function buttonThe Jobs function button is in bold on the application window when there are unfinished jobs pending for the site.

Figure 146. Jobs Function Button

Table 31. Option Buttons for the Dispatch Job Window

Option Button Description

Contact This button activates the Dispatch Job Call List window. Use this window to view a list of contacts available to respond to the service request. This window displays the phone numbers for the service company, emergency contacts for the service company, and the service technicians who are currently on call. Contacts are defined by the Contact Type field in the Contact window.

Assign This button activates the Dispatch Job Contact List window. Use this window to select a service technician to perform the job.

Report This button activates the Job Report window. Use this window to print a work order for the job.

Complete This button enables you to specify that the job has been completed.


154

This chapter provides information to help you understand application reports.

In this chapter:

Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158Generating reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159MASterMind Monitoring application reports . . . . . . . . . . . . . . . . . . . . 162

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ConceptsThe following concept is related to application reports.

Table 32. Concept

Concept Definition

Types of MASterMind Monitoring Reports

MASterMind Monitoring provides a variety of reports for analyzing information related to your database and to the sites monitored by your central station. All reports can be viewed on a monitor or printed. If you are using the Report Server, the reports can also be faxed and emailed.

Application reports provide information on system activity.

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Generating reportsMASterMind Monitoring provides the capability to generate reports on system activity and current system configuration. You can view these reports in both online and print formats and you can also send the reports to others.

The report window enables you to specify parameters that determine the information included in the report.

Report windows

Most MASterMind Monitoring report windows enable you to set parameters that define the range of information to include in the report.

In addition to the fields that are specific to the related function on each window, each report window also includes the following function buttons.

Table 33. Report Window Option Descriptions

Option Description

Setup Use this button to access the Printer Setup window. Use the Printer Setup window to define printer specifications, such as the type of printer.

Send Use this button to display the Send Report To window.

Use the Send Report To window to specify either the fax number or the e-mail address where the report server will send the report. Enter the fax number or the e-mail address and click OK. The report server is required for this button. Refer to the MASterMind Monitoring Report Server reference information document for detailed information.

Print Use this button to send the report to the printer. If the report server is set up, the report is queued and the report server prints the report. The Print option prints to the default printer or the printer designated using the Setup button. You can also print a report from the report window. See Figure 147 on page 158.

View Use this button to view any report. This option enables you to view the report without printing it. Most reports are generated quickly. When the status bar says Report Waiting, press F12 to view the report, or select View Report from the Function menu.

While you are viewing the report on the screen, you can press ALT+P to print a hard copy of the report, or you can press ALT+A to save the report as a file on your hard disk.


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Viewing reports in MASterMind Monitoring

Figure 147. System Summary Report Sample Output Window

Path: Report, System Summary

This is a sample report output window in MASterMind Monitoring. The System Summary Report window is an application report available through the Report menu.

You can select printer settings and print the report from this window.

You can select your printer settings while viewing a report in MASterMind Monitoring by pressing ALT+S.

Select Direct Print , and click OK. The Printer Setup

Use Setup to change the printer

You can print a report you are viewing in MASterMind Monitoring by pressing ALT+P. The following window is displayed. Click Yes to print the report using the printer designated in the Printer Setup window.

Refer to the Report Server Reference Information document for more information about printing to the Report Server.


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Saving a report as a file

Saving a MASterMind Monitoring report as a file to your hard drive or disk could can be accomplished in the following steps:

With the report window displayed, press ALT+A. A window is displayed, which asks you to save the file. You are prompted with the following:

• Save In – Specify where you want to save the file.• File Name – Specify the name of the file.• Save As Type – Specify the type of file you want to save the file as.

Figure 148. Save As Window


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MASterMind Monitoring application reportsWhen a report is displayed in MASterMind Monitoring, you can change the printer settings, print the report, and save the report as a file.

MASterMind Monitoring includes the following reports:

• Activity By Event Code Report• Alarm Occurrence Report• Alarm Response Report• Alarm Ticket Report• Caller ID Report• Event History by User Report• Excess Activity Report• Mail Out Report• Missing Redundant Signal Report• On Test Report• Open/Close Exception Report• Passcard Report• Runaway System Report• Site Database Report• System Event Report• System Summary Report• Task Line Utilization Report• Unrestored Zones Report

Note: You should run this report on your offline system and use the fields on this report window to reduce the amount of information that is reported.


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Activity By Event Code ReportPath: Report, Activity By Event Code

The Activity By Event Code Report enables you to generate a report based on a specific event or range of events. For example, you can generate a report for all Fire event codes. The report lists all of the site’s Fire events. The Activity By Event Code Report window enables you to specify report criteria.

Note: This is the only report you can specify the event codes you want to include in the report.

Figure 149. Activity By Event Code Report Window

Table 34. Activity by Event Code Report Field Information

Field Description

Start Installer# Enter the first installer number for a range of installers in the report.

Leave this field blank to begin the range with the first installer in the database.

End Installer# Enter the last installer number for a range of installers in the report.

Leave this field blank to end the range with the last installer in the database.

Start CS# Enter the first CS number for a range of central station account numbers in the report.

Leave this field blank to begin the range with the first CS# in the database.

End CS# Enter the last CS number for a range of central station account numbers in the report.

Leave this field blank to end the range with the last CS# in the database.

Corp Account# Enter the corporate account number of the sites included in the report. Only those sites assigned to the corporate account are included in the report.

Start Date Enter the first date for a range of dates included in the report.

End Date Enter the last date for a range of dates included in the report.

Start Location Enter the first location number for a range of locations included in the report.

End Location Enter the last location number for a range of locations included in the report.

Start Event# Enter the first event number for a range of events in the report. You can specify up to four ranges of events. For example, you can create a report for all Fire events and all Burglary events.


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End Event# Enter the last event number for a range of events in the report.

Date Order Options These options specify the order events are displayed.

Ascending Date Order - This option determines if the event history is displayed in ascending order for each site. For example, if a site’s event history was logged from November 1 to January 1, the report would list the event history of each site starting from November 1 and ending on January 1.

Descending Date Order - This option determines if the event history is displayed in descending order for each site. For example, if a site’s event history is logged from November 1 to January 1, the report would list the event history of each site starting from January 1 and ending on November 1.

Sort By Option These options specify how the event codes are sorted in the report.

Table 34. Activity by Event Code Report Field Information

Field Description


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Figure 150. Activity By Event Code Report Sample


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Alarm Occurrence ReportPath: Report, Alarm Occurrence

The Alarm Occurrence Report enables you to generate a report based on details related to alarm events. This report is especially useful for UL-certificated accounts.

Note: This is the only report you can specify the priorities you want to include in the report.

Figure 151. Alarm Occurrence Report

Table 35. Alarm Occurrence Field Information

Field/Option Description

From Alarm Date Enter the date of the oldest alarms to include in the Alarm Occurrence report.

To Alarm Date Enter the date of the most recent alarms to include in the Alarm Occurrence report.

From Installer# Enter the lowest Installer number to include in the Alarm Occurrence report.

To Installer# Enter the highest Installer number to include in the Alarm Occurrence report.

From Corporate Acct Enter the first corporate account, alphabetically, to include in the Alarm Occurrence report.

To Corporate Acct Enter the last corporate account, alphabetically, to include in the Alarm Occurrence Report.

From CS# Enter the lowest CS# to include in the Alarm Occurrence report. If there are multiple systems, this must be the primary system.

To CS# Enter the highest CS# to include in the Alarm Occurrence report. If there are multiple systems, this must be the primary system


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Certified Options Use these options to specify which sites are included in the report.

Certificated - Use this option to restrict the output of the Alarm Occurrence report to only UL-certified sites.

Non-certificated - Use this option to restrict the output of the Alarm Occurrence report to only non-UL certified sites.

Both - Use this option to include all UL Certified and non-UL Certified sites in the output of the Alarm Occurrence report.

From Priority Enter the lowest priority alarm to include in the Alarm Occurrence report.

To Priority Field Enter the highest priority alarm to include in the Alarm Occurrence report.

Print Format Options This option is only used for job invoices that are printed using Invoice Printing on the MASterMind Business Report Menu. The option does not affect printing job invoices from the A/R History window. You have two options to determine the format that MASterMind will use for printing job invoices:

Standard - Job invoices use the same MASterMind invoice format as other invoices. If you choose this option, you can use the same pre-printed form for printing all of your invoices.

Job - Job invoice uses a different pre-defined format for job invoices. This format also includes additional information, such as the name of the Branch Customer Rep and the job number that the invoice is associated with.

Table 35. Alarm Occurrence Field Information



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Figure 152. Alarm Occurrence Report Sample


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Alarm Response ReportPath: Reports, Alarm Response

This report is used to measure the average response times of operators to alarm events. It lists the alarms received during a specified period of time and enables you to monitor the time that elapses between when the alarm was received and when the operators responded to the alarm.

Figure 153. Alarm Response Report Window

Table 36. Alarm Response Report Field Information

Field Description

Start Date Field Enter the start date for the day you want to include in this report. The entry in this field is used with the Time and # of Hours fields in calculating the time period included in this report. For example, if you enter 5/30/2003 as the Start Date, 0:00 as the Time, and 24 as the # of Hours, the report displays the average response times for each half hour period beginning at 0:00 on 5/30/2003 and ending 24 hours later.

Time Field Enter the start time on the day you want to include in this report. The entry in this field is used with the Start Date and # of Hours fields in calculating the time period included in this report. For example, if you enter 5/30/2003 as the Start Date, 0:00 as the Time, and 24 as the # of Hours, the report displays the average response times for each half hour period beginning at 0:00 on 5/30/2003 and ending 24 hours later.

# of Hours Field Enter the number of hours in the day you want to include in this report. The entry in this field is used with the Start Date and Time fields in calculating the time period included in this report. For example, if you enter 5/30/2003 as the Start Date, 0:00 as the Time, and 24 as the # of Hours, the report displays the average response times for each half hour period beginning at 0:00 on 5/30/2003 and ending 24 hours later.


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Optional Fields The Start CS#, End CS#, Start Installer#, End Installer#, Priorities, and Dispatch Location fields are optional fields that enable you to make the results of the report specific to only certain sites in the database. If you leave these fields blank, the report displays the average response times for all sites in the database.

Buckets Fields These fields specify how the results of the report are displayed. A number must be entered in all ten Buckets fields.

For example, if you enter 5 in bucket 1, the report displays the number of alarm incidents that were dispatched in 5 seconds or less for each half hour period. If you enter 10 in bucket 2, the report displays the number of alarms that operators took between 5 and 10 seconds to dispatch for each half hour period. If you enter 15 in bucket 3, the report displays the number of alarms operators took between 10 and 15 seconds to dispatch for each half hour period.

Table 36. Alarm Response Report Field Information

Field Description


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Figure 154. Alarm Response Report Sample

The columns on this report show the response time intervals for in the buckets specified. The Total column shows the total number of alarms handled, and the Average column shows the average time in seconds it took to handle the alarms in the given time period.

The rows show the time intervals starting with the time specified in the Time field. The amount of time included in the report is specified in the # of Hours field and are divided into ½ hour intervals. The bottom row displays the totals for the columns.


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Alarm Ticket ReportPath: Reports, Alarm Ticket

This report window enables you to e-mail, fax, view, or print a ticket for the current alarm. This ticket contains information about the current alarm, including the incident and all related history.

Figure 155. Alarm Ticket

If you are using a report server, you can e-mail and fax this ticket to a call list contact such as an installer or site owner. You do not need a report server to view or print the alarm ticket.

The alarm incident number comes from the Event History window for an account. Once in this window, the Alarm Incidents box must be checked. In this view, the top part of the window shows basic information regarding the alarm while the bottom part of the window shows the details of the alarm.



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Figure 157. Alarm Ticket Report Sample


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Caller ID ReportPath: Reports, Caller ID

Some receivers report the phone number of the phone line that generated the signal. This is called Caller ID. The Caller ID Report lists the phone numbers and the number of calls received from that phone number. This can be used to find panels that are malfunctioning and generating excessive signals from a site for an event.

Figure 158. Caller ID Report

Table 37. Caller ID Report Window Field Information

Field Description

CS# This field specifies a unique account number assigned to the panel and used by the central station to identify a system.

Event This field specifies an event assigned to the CS# you want to report on.

Min Calls This field determines which phone numbers are included in the report. Phone numbers with more calls into the central station than the number entered in this field are included in the report.

Start/End Date These fields specify the range of dates you want to include in the report.

Time These fields specify the range of times you want to include in the report.

Include UDF# These options specify which UDF fields from the Site window you want to display on the report. If you select None, then no UDFs are included in the report.


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Figure 159. Caller ID Report Sample


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Event History by User ReportPath: Reports, Event History By User

Use the Event History By User Report to create a report detailing a site’s contact history. For example, you can use this report to view all event history for a specific contact. This report shows activity on a specific system by a specific user; specifically, opens and closes. The User ID field is key to this report. The reporting group field can be used when different O/C events are used.

All events associated with the contact are listed in this report, including the date, the CS number, the zone number, the location, and any comments.

Figure 160. Event History by User Report Window

Table 38. Event History by User Field Information


User ID This field specifies the user ID of the contact that you want to view event history for. This is value entered in the User ID field on the Contact window.

Start/End Date Enter the first and last date for a range of dates included in the report.

Start/End CS# Enter the first CS number for a range of central station account numbers included in the report. Leave this field blank to begin the range with the first CS number on file.

Reporting Group This field enables you to select a reporting group as a sort option. All events belonging to the selected reporting group are included in the report.

Date Order Options This option determines if the event history is displayed in ascending or descending order for each site. For example, if a site’s event history was logged from November 1 to January 1, the report would list the event history of each site starting from November 1 and ending on January 1.


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Figure 161. Event History by User Report Sample


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Excess Activity ReportPath: Reports, Excess Activity

You can use this report for two purposes:

• You can use this report to find out if a customer has exceeded their maximum number of signals allowed per month. For example, if your company allows for only 10 signals a month from your customers, this report enables you to calculate if the customer has exceeded their 10 signal limit. Then you can bill them for their excessive signals.

• You can also use this report to find problem accounts. For example, if a customer was having problems with their equipment, you can take a closer look and determine if you need to send a service technician to the customer's site.

Note: You should run this report on your offline system and use the fields on this report window to reduce the amount of information that is reported.

Figure 162. Excess Activity Report Window

Table 39. Excess Activity Field Information

Field Description

Start/End CS# The first and last CS#s in the range of accounts you want to include in the report.

Start/End Installing Co#

The first and last installation companies you want to include in the report.


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Figure 163. Excess Activity Report Sample

Period This report enables you to enter up to 13 different date ranges for monitoring activity. For example, you can break down the reports by a weekly or monthly period.

Event Report Group The reporting group you want to check. Event report groups must be specified.

Min Count The minimum count of events that is considered excessive and that you want to report on. For example, if a 1 is entered in this field, then all activity associated with the event report group is reported on.

Table 39. Excess Activity Field Information

Field Description


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Mail Out ReportPath: Reports, Mail Out

The Mail Out Report enables you to create a report detailing open and close activity, alarm events and event history. You can determine how often you send an open and close report to a site based upon the Mail Frequency ID determined in the System window.

For example, you can mail out an open and close report every week to one customer, and you can mail out a report every month to another customer. The Mail Out Report window enables you specify report parameters.

Note: This is the only report you can specify the mail frequencies you want to include in the report. This report also shares two reportable fields: Site Type and Reporting Group, which are found on the System Event Report .

Figure 164. Mail Out Report Window

Table 40. Mail Out Report Window Field Information

Field Description

Print For Select this option to group the report results by site. The address for each site is displayed, along with details of event history under each site.

Start/End Installer# Enter the first and last numbers for a range of installer numbers from which open and close information is used for the report.

Start/End Service Co# Enter the first and last numbers for a range of service company numbers from which open and close information is used for the report.

Start/End Corp Acct# Enter the first and last numbers for a range of corporate account numbers from which open and close information is used for the report.

Start/End Site# Enter the first and last site numbers for a range of site numbers from which open and close information is used for the report.

Start/End CS# Enter the first and last CS numbers for a range of central station account numbers in the report.


179

Start/End Active Date Use this field to specify the starting and ending dates the system in the report was active.

Start/End Date Enter the first and last date for a range of dates from which open and close information is drawn.

Site Type Use this field to print a report based upon the site type, such as Commercial or Residential, of a site.


Mail Frequencies Use this field to specify how often this report is mailed. Press F2 to select from a list of values.

Include Operator Actions?

Select whether you want to print a list of the operator actions taken in response to events in the report.

Irregular Open/Close Only?

Check this box to exclude normal open/close events from the report; i.e., within the set of open/close events in history, include only those open/close events which resulted in an alarm as the result of the opening/closing event occurring outside of the actual schedule. This check box has no effect on events that are not open/close events (Open/Close events are those where the Event Zone State is ARM or D). Leave this box unchecked to include all types of events.

Exclude System Tests? Check this box to exclude panel test event history on this report. Leave this box unchecked if you want to include panel test event history on this report.

Exclude OOS? Check this box to exclude any systems currently out of service on this report.

Address Position Use this field to determine where the site address is aligned when the report is printed.

Include Schedules? Check this field to include a copy of the site schedule in the report.

Military Time? This box specifies whether military time is used on the report.

Table 40. Mail Out Report Window Field Information

Field Description


180

Figure 165. Mail Out Report Sample


181

Missing Redundant Signal ReportPath: Report, Missing Redundant Signal

Use the Missing Redundant Signal Report to check that the Redundant Signal feature is functioning properly. The report indicates whether redundant systems are both receiving signals. If only one system receives a signal, then there is a problem with receiving redundant signals. This might happen if the standard phone line is cut and only the Cell line panel is able to dial the Central Station

Figure 166. Missing Redundant Signal Report Window

Figure 167. Missing Redundant Signal Report Sample


182

A redundant monitored site has a primary system that calls into the Central Station when an alarm is tripped on a standard phone line and a backup system with the same zoning configuration that calls on a cell line (or other alternate means). When an alarm is tripped, both systems send in the same signal to the Central Station.

Figure 168. Points Window

Figure 169. Point Window


183

Missing Expected Event Report

Use the Missing Expected Event Report to view or print reports on accounts that have missing system test, timer test, and/or schedule expected events.

Figure 170.Missing Expected Event Report Window

Figure 171.Missing Expected Event Report Sample


184

No Activity ReportPath: Report, No Activity

The No Activity Report enables you to display and print CS accounts that have no event history logged since the cutoff date for the given range

Figure 172.No Activity Report Window

Figure 173.No Activity Report Sample

Table 41. No Activity Report Window Field Descriptions

Field Description

Start Installer#/End Installer# Enter a range of installing companies you want to include in the report.

Start CS#/End CS# Enter a range of CS numbers you want to include in the report.

Cutoff Date Enter a cutoff date from which no event history have been logged.

Exclude Report Groups Enter the report groups you do not want included in the report.

Count Operator Actions? Specify whether you want to include actions made by operators.

Sort By Select how you want to sort the report.

Page 1 of 1No Activity Report10/1/2007 2:01 pm

100 to 200Installer# First to Last Cutoff Date 9/24/2007 YOperator Action?

CS# Site Name/Address

InstallerSorted by

Last SignalPhone

CS#

Exclude Report Groups

Installer 100-Big City Alarm Services

22-3111 Amon, Amy & Jason

782 Applewood DETROIT

7/13/2007313-554-8274

22-6111 Long, Ted & Rose

21 Bearpaw Lane SUITE 322 BETHLEHEM

12/13/2000860-420-1202


185

On Test ReportPath: Report, On Test

The System On Test Report window enables you to print a report for all systems currently on test.

Figure 174. System On Test Report Window

Figure 175. System On Test Report Sample


186

Open/Close Exception ReportPath: Report, Open/Close Exception

The Open/Close Exception Report enables you to generate a report of all Open/Close events and Fail To Open/Close events occurring for either a selected range of CS#s or a selected range of dates. The report lists all:

• Early Open Alarms• Fail to Open Alarms• Early Close Alarms• Fail to Close Alarms

Figure 176. Open/Close Exception Report Window

Table 42. Open Close Exception Report Window Field Information

Field Description

Agency# Enter the Agency number you want to include in this report.

Agency Type Enter the agency type you want to include in this report.

Start/End CS# Enter the first and last CS numbers for a range of central station account numbers included in the report. Leave these fields blank include all CS#s.

Start/End Date Enter the first and last date for a range of dates included in the report.

Open Enter the open event you want to include in this report. You must have an event in either the Open or Close fields to use this report.

Close Enter the close event you want to include in this report. You must have an event in in either the Open or Close fields to use this report.

Fail To Open Enter the fail to open event number you want to include in this report. You must have an event in in either the Fail to Open or Fail to Close fields to use this report.

Fail To Close Enter the fail to close event number you want to include in this report. You must have an event in in either the Fail to Open or Fail to Close fields to use this report.


187

Figure 177. Open/Close Exception Report Sample


188

Passcard ReportPath: Report, Pascard

The Passcard Report enables you to print a Passcard Form. The Passcard Report window allows you to define the Passcard Form parameters.

Figure 178.Passcard Report Window

Table 43. Passcard Report Window Field Descriptions

Field Description

Passcard Form The Passcard Form ID of the Passcard Form you want to print.

Print from Queue Use this flag to specify whether to print from queue or to print using the selection criteria.

Y - Print queued passcards only. Using this option only allows you to specify which branches to include in the report based on the values in the Branches field.

N - Print all passcards specified from the CS# range and the CS Seq# range. You can still specify which branches to include in the report with this option.

Begin CS#/End CS# The CS# range to be included in the report.

Start CS Seq#/End CS Seq#

The CS Seq# range to be included in the report.

Branches Specify a list of branches to be included in the report. All site contacts whose site branch is listed will be included. Enter ALL or leave the field blank to include all branches.


189

Runaway System ReportPath: Report, Runaway System

Use the Runaway System Report to monitor information about false alarm signals coming from a particular site. Runaway signals are consecutive alarm signals that are generated repeatedly due to an unusual situation at a site. This report is used to identify systems that are on runaway status. The report is usually run daily and covers a 24-hour period, usually the previous 24 hours.

Figure 179. Runaway System Report Window

Use the Threshold field to specify the number of signals processed for a system within the time periods specified. The value in this field identifies a runaway and determines the systems that show up on this report. For example, if the start and end dates are 24 hours apart, and the threshold is 50, then all systems receiving more than 50 signals in that 5 minute period are included in the report.


190

Figure 180. Runaway System Report Sample


191

Site Database ReportPath: Report, Site Database

The Site Database Report enables you to view, print, or send a detailed report for sites using the account maintenance windows. For example, you can generate a report for all sites with identical corporate account numbers. The Site Database Report window enables you to specify report parameters.

Figure 181. Site Database Report Window

Table 44. Site Database Report Window Field Information

Field Description

Start/End Installer# Enter the first and last installer numbers for a range of installers in the report.

Start/End CS# Enter the first CS number for a range of central station account numbers in the report.

Corp Account# Enter the corporate account number you want to include in the report.

STA Zones? If the site has a system type account zone associated, you can set this field to Y to include those accounts in the report.

Display Contact Pin/Codeword?

This field specifies whether the contact PIN number and/or site codewords display on this report when it is generated. Enter Y or N.


192

Figure 182. Site Database Report Sample, Page 1


193

Figure 183. Site Database Report Sample, Page 2


194

System Event ReportPath: Report, System Event

The System Event Report enables you to print a report of the event history for one or more sites. The System Event Report window enables you to set the report parameters.

Note: This is the only report you can specify the system type and employee#s you want to include in the report. This report also shares two reportable fields: Site Type and Reporting Group, which are found on the Mail Out Report .

Figure 184. System Event Report Window

Table 45. System Event Report Window Field Information

Field Description



Corp Account# Enter the first and last numbers for a range of corporate account numbers from which open and close information is used for the report.

Start/End Date Enter the first and last dates for a range of dates from which open and close information is drawn.

Site Type Use this field to print a report based upon the site type, such as Commercial or Residential, of a site.

System Type Enter the type of system, or panel, a report is generated for. Only sites with the selected system are included in the report.


Employee# Enter the employee# for the employee you want to run the report for.

Military Time This box specifies whether military time is used on the report.

Operator Actions This field determines whether you want operator actions included as part of the event history. Check this field if you want the report to include operator actions.


195

Figure 185. System Event Report Sample

Date Order This option determines if the event history is displayed in ascending order for each site. For example, if a site’s event history was logged from November 1 to January 1, the report would list the event history of each site starting from November 1 and ending on January 1.

Sort By These options enables you to sort the sites in the report by corporate account, installer#, CS#, site name, or date.

Table 45. System Event Report Window Field Information

Field Description


196

System Summary ReportPath: Report, System Summary

The System Summary Report enables you to view, print, or send a short report of general site information, such as the CS account numbers, site names, phone numbers and addresses. You can also use this window to view UL-graded accounts and specify report parameters to obtain a limited pool of sites. For example, you can print all sites installed by a certain installer.

Note: This is the only report where you can specify the UL codes you want to include in the report.

Figure 186. System Summary Report Window

Table 46. System Summary Report Window Field Information

Field Description



Corp Account# Enter the first and last numbers for a range of corporate account numbers from which open and close information is used for the report.


197

Start/End UL Code Enter the first and last codes for a range of UL codes you want to include in the report. This enables you to obtain a list of all UL accounts in your database.

Start/End Active Date If you want to view a report listing certain UL-graded accounts, specify the UL codes to start and end with in these fields. You can also specify the UL-graded CS numbers that print on the report, or include all CS numbers that also meet the UL code criteria by leaving the CS# fields blank.

To view a complete list of UL graded accounts, use the UL Code Sort by button when printing the report.

Out of Service Specify whether you want to include systems that are out of service Only, In Service, or Both out of service and in service in this report.

If you select Only, you are able to specify the start and end out of service dates and the out of service category of the systems you want to include.

Start/End OOS Date Enter the range of out of service dates for the systems you want to include on the report.

OOS Category Use this field to enter a code representing the reason the panels you want included on the report are out of service.

Sort By These options enable you to sort the sites in the report by corporate account, installer#, CS#, UL Code, or by installer# with a page break between installation companies.

Table 46. System Summary Report Window Field Information

Field Description


198

Figure 187. System Summary Report Sample


199

Task Line Utilization ReportPath: Report, Task Line Utilization

The Task Line Utilization report shows the line usage for each task (receiver). The report counts the number of signals that were received on each line for the date range entered for the report. You can use this report to check line usage and to measure whether some lines are misused; for example, to identify overloaded lines on a specific receiver. This report is not supported for all receiver types. The report provides the percentage of usage of lines.

Figure 188. Task Line Utilization Report Window

The Task# field is used to input the specific receiver task to be reported on.


200

Figure 189. Task Line Utilization Report Sample


201

Unrestored Zones ReportPath: Report, Unrestored Zones

This window enables you to print a report of all zones waiting for restoral signals. This report is useful to find out which zones have not been restored. Out of service systems are not included.

Figure 190. Unrestored Zones Report Window

Table 47. Unrestored Zones Report Window Field Information

Field Description


Start/End CS# Enter the first and last CS number for a range of central station account numbers in the report.

System Type Specify the system type of the systems you want to run the report for.


202

Figure 191. Unrestored Zones Report Sample

203

Contacting technical supportYou can reach GE Security about MASterMind products at 2955 Red Hill Ave, Costa Mesa, CA 92626; phone 949.737.7800, or Internet at www.gesecurity.com/mas/.

Support

For assistance with MASterMind Monitoring, MASterMind Business, or MASweb, you may contact our helpdesks using any of the methods described in the table below.

Note: Please have your customer number available before contacting the Helpdesk.

SalesWant to know more about MASterMind products or have questions we can answer? Just contact our Sales Department at 800.447.6721, or email us at [email protected].

MAStechGE Security provides customers the means for downloading software and documentation via MAStech, our access-controlled Internet site. If you need to register for this service, send your request to: [email protected]. Once registered, access MAStech via our web site: www.tech.monauto.com/mastech/.

TrainingGE Security offers an extensive class catalog and custom classes designed to provide a complete understanding of MASterMind products. For more information about our training, contact our Training Department by clicking here or calling us at 949.737.7800.

Table 48. Support contact information

Helpdesk i-Support e-service

Description GE Security support personnel are dedicated to providing timely worldwide assistance in all product areas. Our help desks are available Monday through Friday, excluding holidays, between 06:00 and 17:00 Pacific Time.

24/7 Code Red support is also available using the phone numbers listed below.

GE Security provides this Internet-based service, where you can both submit new inquires and monitor the status of existing inquires. You must obtain a username and password to use i-Support by emailing us at the address below.

GE Security provides customers the means to e-mail in a new issue directly to the Support Desk. The e-mail should include the product name, details of the problem, contact name, and phone number. When the e-mail is received by our system, it will then automatically generate a support ticket. All GE Security Helpdesk Personnel review this queue.

Contact Info Toll-free: 800.225.9056 (US, including Alaska and Hawaii; Puerto Rico; Canada)

Outside the toll-free area: 949.737.7800

If you need to register for this service, send your request to: [email protected].

After you register, access i-Support via our website.

Send inquiries directly to the helpdesk at:[email protected]

http://www.gesecurity.com/mas/

mailto:[email protected]

https://isupport.monauto.com/



https://tech.monauto.com/mastech/

https://tech.monauto.com/mastech/


Documents

Mastermind Monitoring 6.22.01