Monthly

Performance

Report

May 2016

Goal: Provide high quality public safety and judicial services

On May 27th, Chief

Watts and over 20

officers picked up

litter on Albright

Rd. which was part

of the Law

Enforcement Litter

Challenge across

South Carolina.

Engage the

public regularly strategic goal

70% within

5 minutes strategic goal

National average—

4 minutes

35 seconds

Goal: Provide high quality public safety and judicial services

Property Crimes

Violent Crimes

249

34

May FYTD

per 1,000 capita

36.87

5.15

New

Disposed/Discharged

845

939

May April

945

1,228

National averages—

43% response

within 4 minutes

93% response

within 8 minutes

Fire Calls

Medical Calls

5:18

5:16

Received

Served

100

15

May April

92

11

March

138

23

90% within

5 minutes strategic goal

Disposed/

Discharged

exceed New strategic goal

Per capita

less than

41.24 property

5.86 violent strategic goals

May

Goal: Provide high quality public safety and judicial services

3 Residential

fires

341 Commercial inspections

33% Fires contained

to room of origin

1.07 Fire incident Rate (YTD)

Fire Incident Rate—

.90 incidents per

1,000

100%

inspected

annually strategic goal

90%

contained

to room

of origin strategic goal

Below

.9 fire

incidents

per 1,000 strategic goal

15,240 FYTD

Children educated

Educate

over 7,000

students strategic goal

301 Adults

contacted about fire

safety

Reach out

to over 3,258

citizens strategic goal

Goal: Provide high quality public works and stormwater services

228 Miles of streets

swept 39% of all

streets

137 Potholes Repaired

93% within 36 hours

349 Utility cuts Repaired

FYTD

44 CORH Traffic signs installed

16% FYTD

Goal: Provide high quality parks, recreation and tourism services

Parks

Recreation Centers

163,910

13,860

May April

167,847

13,828

MS-4

Requirement—

clean basins strategic goal

90% Work orders

completed in

36 hours strategic goal

Update

all City owned

street signs strategic goal

Two family bike

rides were held in

May that attracted

50 riders from

between ages 3 to

84. These rides

promote cycling,

rules of the road,

group riding

safety tips and

etiquette, and

encourage active

living choices.

Hold

a bike fair

for families strategic goal

Comparing usage to

May 2015, city parks

saw an increase of

13.4% with 144,563

users. However,

recreation centers

saw a drop of 18.7% in

usage compared to

last year (17,044).

Raw Water

Finished Water

19.7 MGD

17.9 MGD

May

Goal: Provide high quality electric, water and sewer services

Water filter plant

average daily flows

are down as a result

of greater rainfall

from May 2015 —

22.50 MGD raw and

21.41 MGD finished.

Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees

66 sec Hold time

2:04 Talk time

112 New Twitter

followers

109 Service requests

43 min SAIDI—Avg

interruption duration

136 min CAIDI—Avg

customer interruption

99.90% ASAI—

System was available

12.7 MGD WWTP Average

flow

Less than

142.16 minutes

SAIDI strategic goal

99.95%

ASAI strategic goal

Less than

74.74 minutes

CAIDI strategic goal

Hold less

than

90 seconds strategic goal

Talk less

than

2:30 mins strategic goal

10%

Increase

service requests strategic goal

Goal: Provide high quality economic development services

In May, the Technology Incubator

conducted its fifth Business Growth

Workshop of the year about “Effective

Market Positioning for Your Company.”

During this workshop, four businesses

were provided with resources about

growing their business with subject

experts, certified business coaches,

peer coaching, and a decision toolkit.

340 Permits issued

$28 m Valuation of

permits

1,445 Building

inspections

153 Jobs created

Open for Business

200 new

jobs by

6/30/2018 strategic goal

Maintain

or increase

Open for Business

usage

strategic goal

Sustainability

proposal for

talent

development

strategic goal

Goal: Create a vibrant Knowledge Park area

Facebook Likes

Old Town Events 3 27

Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations:

2,375 Potential new

jobs

$117m Potential

investment

16 Active

Prospects

10%

Increase

in site traffic

strategic goal 14,508

May

27.6% increase over July 2015

20

Old Town

events a year

strategic goal

Goal: Contribute to the success of the community’s business parks

FYTD May

A partnership with

RHEDC and Scannel

has led to the

development of a new

business park—Legacy

Park West. Grading

has started on the park

which will be 94 acres

with 4 building sites.

Assist in

development

of a new

business park

strategic goal

Goal: Provide for a coordinated transportation system that

supports the City’s growth goals

Goal: Support the study and development of key city corridors

As of the end of May, 15 of

37 road segments have

been repaved. Most

recently completed are

Capstone Court, Colby

Avenue, and Tarleton

Court. Staff have also

recently rebuilt Laurel

Creek where the roadway

had natural groundwater

issues.

City staff have developed a Permit Activity Map that shows new buildings and

interior up-fits throughout the City limits. Click here to visit.

Cherry Rd

See $1 million

in new

development

strategic goal

$20 million

Galleria

$8.5 million

Cherry Rd

$232 thousand Saluda

Galleria

See $1 million

in new

development

strategic goal

Saluda

See $1 million

in new

development

strategic goal

Permit Activity

since

September 2015

Repair

the City’s

roads

strategic goal

Goal: Strengthen neighborhoods through partnerships that

promote community, identity, and livability

Voluntary

compliance rate—

70%

165 FYTD

Neighborhood meetings

85% Voluntary

compliance rate

38 FYTD

Demolitions

2 Rehabilitations

66%

Voluntary

Compliance

strategic goal

30

Demolitions strategic goal

20 Rehabilitations

strategic goal

175 Neighborhood

meetings strategic goal

The majority of open code enforcement cases are from

overgrown grass which is classified as a “Nuisance” violation.

Goal: Offer a variety of opportunities to engage citizens, build

public trust, and encourage civic pride

Goal: Cultivate partnerships that encourage a wide range of

cultural, recreational, and educational opportunities for all ages

276 Senior

participants

243 Therapeutic Recreation participants

60 OWLS Club participants

On May 14th,

Cherry Park’s

Field #5 hosted a

screening of the

Minions movie.

A few dozen

citizens showed

up and a prize

was awarded to

the best dressed

minion.

Facebook Likes 51%

10% increase in

social media

engagement strategic goal

2,624

May

62.1% increase over July 2015

Website Visits 68,992

May

69,486

April

Add

30 OWLs

club members strategic goal

Provide

opportunities

for special

populations strategic

goal

Program

facilities for multiple

uses strategic goal

City of Rock Hill

155 Johnston St.

PO Box 11706

Rock Hill, SC 29731

www.cityofrockhill.com