MECC Central Rollout Technical Information for IT Managers

WARNING: NO PRETTY PICTURES BEYOND THIS POINT

Standard Operating Environment IE6, IE7 (for now, will review

annually) IE8, IE9 Firefox 3+, Safari 4+, Chrome iPhone, Blackberry, iPad, Andriod HTTPS Email to/from *.mecccentral.com

Yes, we support tablets

INTEGRATION

GIS via GeoRSS & KML open standards

Property Data via Google Maps, CSV upload, CouncilView.

MECC-to-MECC data sharing via authenticated XML-over-HTTPS API

Ability to access SQL data directly for Crystal Reports, etc.

Nothing

HOSTING, SECURITY & REDUNDANCY Cloud-based. Professionally engineered infrastructure

across two Tier-A data centres. Multiple servers, no single point of failure. Secure replication, encrypted offsite backups. DCs in Melbourne and Sydney. Rapid upscaling based on load. Regular PCI-DSS penetration tests and scans. 24 hour infrastructure monitoring and

response.

Nothing

SUPPORT

Service desk via phone, email, online.

Standard 9 to 5 service. 24x7 system monitoring and

response. Outage notification list. Extended service available during

emergencies, including 24 hour support.

TRAINING

Roadshows provide familiarity. Training certifications for User, Incident

Controller, and IT Support will be available from November.

In-system induction videos for users. Courses are provided online via Web-

Ex, and in-person at our Melbourne office.

Can provide training at Council MECC simulations.

PROJECT ROLLOUT SCHEDULE

Aug 15 – Aug 31 Roadshow startsSep 15 Last day to sign-up for 2011 rollout Registrations for training sessions

openNov 15 Rollout to councils commences Training starts

Take Away• Scope - 69 councils, shared service.

• Cloud based - no firewall changes, no new infrastructure.

• Integration - GIS integration via KML and GeoRSS, and optional Council property data via CSV.

• Roadshows - in next 3 weeks.

• Sign-up date - by September 15 for 2011 rollout and training courses.

• More Info - www.mecccentral.com